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Library Services Associate III, Access & Information Services (Updated) (Multiple)
Posting Number
req24498
Department
Access & Information Services
Department Website Link
University Libraries
Location
Tucson Campus
Address
Tucson, AZ USA
Position Highlights

Please Note: The Duties & Responsibilities for this position have been updated on 11/20/2025. This posting has been updated to reflect multiple vacancies.

The University Libraries' Access and Information Services department is seeking a Library Services Associates III (LSA) to provide excellent customer service in coordinating activities at various public service sites, working in a fast-paced environment for the purpose of supporting efforts to create an environment conducive for academic and scholarly endeavors in the various libraries. The LSA assists customers with basic research needs, by providing information, reference, technology, resource sharing, and circulation assistance that facilitates customer access to the collections of the University of Arizona Libraries.

Other primary responsibilities for this position include collaborating with the Training Coordinator to support training goals by providing feedback on trainee progress and overseeing department-wide service desk schedule for Main Library and Weaver Science & Engineering Library. The LSA also coordinates the work of and provide direction to student employees and may serve on both departmental and library-wide projects and assignments. Additionally, the LSA monitors email billing and reference queues, answer and triage questions, and supports equipment lending services lead, specifically for inventory, storage, and security control.

As needed, the LSA performs all work necessary to meet the changing needs of the Libraries' customers. As a result of those needs, work patterns and schedules change.

Work Schedule:

• Fall/Spring: Sunday-Thursday: 3:15 p.m. - 12:15 a.m. (including closing the library)
  
• Summer: Sunday: 9:15 a.m. - 6:15 p.m.; Monday-Thursday: 10:15 a.m. - 7:15 p.m. (including closing the library)

Outstanding U of A benefits include health, dental, and vision insurance plans; life insurance and disability programs; paid vacation, sick leave, and holidays; U of A/ASU/NAU tuition reduction for the employee and qualified family members; retirement plans; access to U of A recreation and cultural activities; and more!

The University of Arizona has been recognized for our innovative work-life programs. For more information about working at the University of Arizona and relocations services, please click here.

Duties & Responsibilities

CHARACTERISTIC DUTIES

• Provides
  customers with reference, technology, and circulation assistance (in-person,
  online via chat, phone, and email), including locating library information,
  resources, materials and services; negotiating overdue accounts and answering
  billing and collections questions; and troubleshooting software, computers,
  laptops, projectors, and other emerging technology. Directs the work of student
  employees who assist with this work and liaises with the department's resource
  sharing and technology leads.
• Supports
  efforts to create an environment conducive for study, meetings, and
  collaboration (e.g., academic and scholarly endeavors) by enforcing compliance
  with the Libraries' Code of Conduct policies and through application of other
  pertinent Libraries and University policies and procedures.
• Acts as
  a liaison with University Police Department (regarding reporting criminal
  activity or emergency situations), Campus and Library Facilities (regarding building problems), Library Systems (regarding library equipment problems),
  and as needed Risk Management (regarding reporting incidents) during evening
  and weekend hours.
• Keeps
  informed of departmental regulations, policies, and procedures.
• Supports
  building closing procedures for the Main Library and Weaver Science &
  Engineering Library.
• As needed, conducts building walks at Main Library and Weaver Science &
  Engineering Library to ensure compliance with appropriate user access, collect data on building occupancy, and document building maintenance
  issues.
• Responsible for accurately searching
  incoming Interlibrary Loan requests, facilitating customer access to materials
  owned and not owned by the University of Arizona Libraries. Utilizes
  Alma, Rapido, and ILLiad (interlibrary loan and document delivery management
  software), the UA Library Primo VE discovery interface, and
  a variety of UA online databases (e.g., FirstSearch, ProQuest, IEEE Xplore,
  ScienceDirect).
• Monitors email billing queue, answering and triaging questions.
• Supports equipment lending services lead, specifically for
  inventory, storage, and security control; initial response to routine problems; and damage assessment.
• Supports the ongoing collection, management, and analysis of
  departmental and library use and needs assessment data, including data required
  for decision-making in support of departmental and library projects, strategic
  planning, and continual service improvement.
• Facilitates
  meetings and makes presentations as needed.
• The UA
  Libraries support the UA's strategic initiatives designed to create a welcoming
  environment for all faculty, staff, and students. The candidate is expected to support related
  strategic efforts in the department and Libraries.
• Other duties as assigned.

KNOWLEDGE, SKILLS, AND ABILITIES

• Excellent customer service
  skills, including the ability to collaborate with peers to meet customers'
  needs and ensure customer satisfaction.
• Evidence of the use of good judgment and
  solid analytical and problem-solving skills, including the ability to think
  holistically and respond to user needs by carefully analyzing information in
  support of continual service improvement.
  Ability to understand and
  apply policies and procedures, including the ability to resolve situations
  using conflict resolution skills in the enforcement of policies.
• Ability to exercise excellent initiative, organization, and time
  management skills.
• Ability
  to handle difficult customer interactions.
• Knowledge
  of computer/digital fluency (hardware/software) and ability to learn how to use
  new software and technology.
• Knowledge
  of library reference resources (e.g., library catalog, indexes, search engines,
  print resources, etc.) and their appropriate use, including understanding the
  difference between primary and secondary resources.
• Skill
  in interviewing customers regarding reference service and sources to better
  understand customer needs.
• Ability
  to perform duties independently under general supervision.
• Excellent
  interpersonal and communication skills, both written and verbal.
• Ability
  to maintain appropriate security and confidentiality of information created or
  encountered in the performance of assigned duties.
• Excellent
  observation skills and a high level of attention to detail.
• Ability to work in a highly collaborative environment, one that values
  and leverages the benefits of a variety of perspectives.
• Positive attitude and strong demonstration of UA Libraries' Values.

This job posting reflects the
general nature and level of work expected of the selected candidate(s). It is
not intended to be an exhaustive list of all duties and responsibilities. The
institution reserves the right to amend or update this description as
organizational priorities and institutional needs evolve.

Minimum Qualifications

• Bachelor's
  degree required.
• Minimum
  of 1 year of relevant experience required in addition to education requirement.

Preferred Qualifications

• Experience with issues pertaining to circulation, library code of conduct, and building closing procedures.
  
• Experience responding to customer inquiries using automated systems (e.g., LibApps/Springshare and ServiceNow).
  
• Experience searching integrated library systems and record interpretation (e.g., Ex Libris, Alma/Primo).
  
• Experience providing reference assistance utilizing various research methodologies and online databases (e.g., ProQuest, IEEE Xplore, ScienceDirect).
  
• Experience overseeing student employees.
  
• Experience with the current version of Microsoft Office Suite.
  
• Experience providing computer hardware and software support.
  
• Experience processing Interlibrary Loan requests, understanding basic copyright issues, and familiarity with the Interlibrary Loan Code for the United States.
  
• Experience gathering and analyzing internal and external data (qualitative and quantitative).

FLSA
Non-Exempt
Full Time/Part Time
Full Time
Number of Hours Worked per Week
40
Job FTE
1.0
Work Calendar
Fiscal
Job Category
Libraries
Benefits Eligible
Yes - Full Benefits
Rate of Pay
$18.15 - $22.69
Compensation Type
hourly rate
Grade
4
Compensation Guidance
The Rate of Pay Field represents the University of Arizona's good faith and reasonable estimate of the range of possible compensation at the time of posting. The University considers several factors when extending an offer, including but not limited to, the role and associated responsibilities, a candidate's work experience, education/training, key skills, and internal equity.
The Grade Range represent a full range of career compensation growth over time. The university offers compensation growth opportunities within its career architecture. To learn more about compensation, please review our Applicant Compensation Guide and our Total Rewards Calculator.
Career Stream and Level
OC3
Job Family
Library Services
Job Function
Libraries
Type of criminal background check required:
Name-based criminal background check (non-security sensitive)
Number of Vacancies
4
Target Hire Date
Expected End Date
Contact Information for Candidates
Armando Cruz
armandocruz@arizonae.edu
Open Date
11/18/2025
Open Until Filled
Yes
Documents Needed to Apply
Resume and Cover Letter
Special Instructions to Applicant
This posting will remain open until filled. To ensure your application is considered, please submit your application materials by 11:59 p.m. on the first review date of December 8, 2025.
Notice of Availability of the Annual Security and Fire Safety Report
In compliance with the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act (Clery Act), each year the University of Arizona releases an Annual Security Report (ASR) for each of the University's campuses.Thesereports disclose information including Clery crime statistics for the previous three calendar years and policies, procedures, and programs the University uses to keep students and employees safe, including how to report crimes or other emergencies and resources for crime victims. As a campus with residential housing facilities, the Main Campus ASR also includes a combined Annual Fire Safety report with information on fire statistics and fire safety systems, policies, and procedures.
Paper copies of the Reports can be obtained by contacting the University Compliance Office at cleryact@arizona.edu.