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Library Customer Service Assistant Jobs in Riverside, CA

Service Assistant

Moreno Valley, CA · On-site

$15.25 - $20.50/hr

Receives cash, checks and credit card payments from customers and records the amount received on ... For service calls, answers the telephone courteously and directs calls to requested individuals and ...

Service Assistant

Lake Forest, CA · On-site

$19.95 - $30.21/hr

We are seeking professional customer service experience and excellent verbal and written communication skills. If you are interested in contributing to an amazing customer experience, we want you to ...

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Library Customer Service Assistant information

See Riverside, CA salary details

$12

$20

$29

How much do library customer service assistant jobs pay per hour?

As of Jul 11, 2026, the average hourly pay for library customer service assistant in Riverside, CA is $20.89, according to ZipRecruiter salary data. Most workers in this role earn between $17.31 and $23.85 per hour, depending on experience, location, and employer.

Is Library Assistant customer service?

A Library Customer Service Assistant is responsible for helping library patrons find materials, answer questions, and provide information about library services. Customer service skills, such as communication and problem-solving, are essential in this role, which often involves interacting with visitors in person or over the phone. The position may also require familiarity with library management systems and a friendly, helpful attitude.

What are some common challenges faced by Library Customer Service Assistants, and how can they be effectively managed?

Library Customer Service Assistants often encounter challenges such as managing high volumes of patron inquiries, handling overdue or missing materials, and assisting visitors with varying levels of comfort using library technology. Effective communication, patience, and familiarity with library systems are crucial in addressing these situations. Building strong organizational skills and collaborating closely with librarians and other staff members can help streamline problem-solving and ensure a positive experience for patrons.

What qualifications do you need for a Library Assistant?

Library Customer Service Assistants typically need a high school diploma or equivalent. Strong communication skills, basic computer literacy, and customer service experience are often required; some positions may prefer familiarity with library management systems or relevant certifications.

How to become a Library Assistant with no experience?

To become a library customer service assistant with no experience, focus on developing strong communication and organizational skills, and demonstrate a willingness to learn. Many libraries offer on-the-job training, so applying for entry-level positions and highlighting any relevant volunteer work or customer service experience can improve your chances. Obtaining a high school diploma or equivalent is typically required, and familiarity with library systems or basic computer skills can be beneficial.

What is the difference between Library Customer Service Assistant vs Library Clerk?

AspectLibrary Customer Service AssistantLibrary Clerk
Required CredentialsHigh school diploma or equivalent; some roles may prefer customer service experienceHigh school diploma; often similar certifications
Work EnvironmentPublic and academic libraries, customer-facing rolesPublic, academic, or special libraries, administrative tasks
Employer & Industry UsageLibraries, educational institutions, community centersLibraries, government agencies, educational institutions
Common Search & ComparisonCustomer service, public interaction, assisting visitorsAdministrative support, cataloging, clerical tasks

The Library Customer Service Assistant primarily focuses on assisting visitors, managing checkouts, and providing customer support in library settings. In contrast, a Library Clerk often handles administrative and clerical tasks such as cataloging and record-keeping. Both roles require similar credentials and work in comparable environments, but their core responsibilities differ, with the Customer Service Assistant emphasizing direct public interaction.

What are the key skills and qualifications needed to thrive as a Library Customer Service Assistant, and why are they important?

To thrive as a Library Customer Service Assistant, you need strong organizational skills, attention to detail, and typically a high school diploma or equivalent. Familiarity with library catalog systems, basic computer applications, and circulation software is often required. Excellent communication, patience, and problem-solving abilities help you assist diverse patrons and handle inquiries effectively. These skills are essential to ensure efficient library operations, positive user experiences, and support for the community’s informational needs.

What does a Library Assistant do?

A Library Customer Service Assistant helps patrons find and check out books and other materials, answers questions, and provides information about library services. They may also organize materials, assist with computer use, and handle administrative tasks. Good communication skills and familiarity with library catalog systems are important for this role.

What does a Library Customer Service Assistant do?

A Library Customer Service Assistant helps library patrons by answering questions, checking books and materials in and out, issuing library cards, and assisting with locating resources. They may also help maintain the organization and cleanliness of the library, process new materials, and support library events and programs. Their role is essential in ensuring a positive and helpful library experience for all visitors.
What are popular job titles related to Library Customer Service Assistant jobs in Riverside, CA? For Library Customer Service Assistant jobs in Riverside, CA, the most frequently searched job titles are:
What job categories do people searching Library Customer Service Assistant jobs in Riverside, CA look for? The top searched job categories for Library Customer Service Assistant jobs in Riverside, CA are:
What cities near Riverside, CA are hiring for Library Customer Service Assistant jobs? Cities near Riverside, CA with the most Library Customer Service Assistant job openings:
Infographic showing various Library Customer Service Assistant job openings in Riverside, CA as of July 2026, with employment types broken down into 1% As Needed, 75% Full Time, 21% Part Time, 1% Temporary, and 2% Contract. Highlights an 99% Physical, and 1% Remote job distribution, with an average salary of $43,454 per year, or $20.9 per hour.
Library, Electronic Resources/Serials - Federal Work Study Student Assistant

Library, Electronic Resources/Serials - Federal Work Study Student Assistant

California State University

San Bernardino, CA • On-site

$16.90/hr

Part-time

Posted 12 days ago


California State University rating

7.7

Company rating: 7.7 out of 10

Based on 44 frontline employees who took The Breakroom Quiz

227th of 552 rated colleges and universities


Job description

Library, Electronic Resources/Serials - Federal Work Study Student Assistant
Job no: 559657
Work type: Student Assistant - Federal Work Study
Location: San Bernardino - San Bernardino Campus
Categories: Administrative, Temporary, Part Time, On-site (work in-person at business location), Unit 15 - CSUEU - Student Assistants
Work Study:
Federal Work- Study Student Information: https://www.csusb.edu/financial-aid/prospective-current-students/federal-work-study/federal-work-study-student
Eligibility Requirements
  1. Must complete a Free Application for Federal Student Aid (FAFSA) for the current award year
  2. Must maintain Satisfactory Academic Progress standards
  3. Must be enrolled in at least half-time. (6 units undergraduate; 3 units graduate) per semester
  4. Must have a federal need of at least $2,000
  5. Submit all requested financial aid documentation from your To-Do-List by the due date
  6. Must have an official award notification from the Financial Aid Office
  7. Must be a U.S. citizen, eligible non-citizen, or permanent resident

FWS Waiting List: Students not awarded FWS may be added to the FWS Waiting List. Please email us at workstudy@csusb.edu
NOTE: Program funding is limited, applying through the FWS Waiting List does not guarantee a FWS award.
Job Summary:
Under direct supervision of the Dean, Library and under the lead work direction of the Electronic Resources & Serials Lead, the incumbent will assist with the review and processing of electronic and library print materials. Using our Unified Library Management System the student assistant will assist with adding library items to our collection and relabeling/repairing of library material. Our ambition is to attract and retain the best talent in the market to continue our journey building a world class in-house Library Technical Services team while carrying out the Universities mission and vision statement.
Responsibilities:
Under direct supervision of the Dean, Library and under the lead work direction of the Electronic Resources & Serials Lead duties include but not limited to:
- Addition of print periodicals into our Unified Library Management System (ULMS):
- Search in the ULMS for the correct record for the serial items to be added to the collection.
- Add barcodes and item information for new serial items received to their correct records in the ULMS.
- Review bibliographic record and holdings for accuracy of all new serial items received and added.
- Scan all processed and completed library material for shelving into the ULMS to show available.
- Route all completed library material for shelving.
Quality review and processing of physical library material added to our collection:
- Review of bibliographic records, holdings records and the individual item records in the ULMS for each library material.
- Print physical label for each library material added to the collection.
- Property stamp of each physical library material added to the collection.
- Scan all processed and completed library material for shelving into the ULMS to show available.
- Route all completed library material for shelving.
Relable/Repair of library material:
- Identify library material for relable or various repair needs.
- Process material needed for relables using the ULMS and the label printer.
- Identify the specific repair needs for each material received.
- Repair as necessary for each individual library material using specific repair techniques.
- After completion scan in all relabled and repaired material in the ULMS to show as available.
- Route all completed library material for shelving.
Other Job-Related Duties as assigned
Minimum Qualifications:
  • Ability to learn and perform assigned work; follow oral instructions; work cooperatively with faculty, staff, and other students; communicate effectively with all levels; and read and write English at a level appropriate to the position.
  • Special Qualification: Admission or registration as a CSU student.

Required Qualifications:
  • Maintain a 2.0 G.P.A. or greater per semester and cumulative.
  • Students must be enrolled in at least halftime units at CSUSB (6 units undergraduate; 3 units graduate)
  • International students must have full-time enrollment at CSUSB. (12 units undergraduate; 6 units graduate)
  • Eligible to work in the United States
  • Payroll Requirement: Social Security Card

Compensation and Benefits:
Student Employment Anticipated Hiring Range: $16.90 per hour.
The compensation offered will consider internal equity and experience among other factors.
Position Information:
Work status: Part-Time, Temporary, Seasonal
Academic year available hours: Monday through Friday (8:00 am - 5:00 pm).
Summer available hours: Monday through Thursday (7:00 am - 5:30 pm).
The application deadline is: March 09, 2026; however, the position may close when an adequate number of qualified applications are received.
This is an 'On-Campus Only' position. Student Employees are not eligible to telecommute at any time.
California State University, San Bernardino, as part of the CSU system, is a State of California Employer. As such, the University requires all employees upon date of hire to reside in the State of California. As of January 1, 2022 the CSU Out-of-State Employment Policy prohibits the hiring of employees to perform CSU-related work outside the state of California.
California State University, San Bernardino in not a sponsoring agency for staff or management positions (i.e. H1-B Visas).
Education Code 89521 Requirements: Applicants will be required to disclose whether they have received a final administrative decision or final judicial decision determining that they have committed sexual harassment within the last 7 years only after a determination is made that they meet the minimum qualifications for the position, and before an offer of employment is extended. Applicants who reach the final stages of the application process must also sign a release form that authorizes the release of information by the applicant's current and/or former employers to the CSU concerning any substantiated allegations of misconduct.
Conditions of Employment
Background Check
Satisfactory completion of a background check (including a criminal records check) may be required for student employment purposes. CSU will make a conditional offer of employment, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to satisfactorily complete the background check when required may affect the continued employment of a current CSU employee who was conditionally offered the position.
Driver's License Check
Possession of a valid Driver's License may be required. Employees in this position will be enrolled in the Department of Motor Vehicles (DMV) Government Employer Pull Notice Program which confirms possession of a valid driver's license and reflects driving record.
I-9
CSUSB hires only individuals lawfully authorized to work in the United States. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire. See Form I-9 Acceptable Documents at https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents.
On Campus Commitment
In our commitment to the furthering of knowledge and fulfilling our educational mission, California State University, San Bernardino seeks a campus climate that welcomes, celebrates, and promotes respect for the entire variety of human experience. We welcome people from all backgrounds, and we seek to include knowledge and values from many cultures in the curriculum and extra-curricular life of the campus community. We will create, promote, and maintain activities and programs that further our understanding of individual and group diversity. We will also develop and communicate policies and promote values that discourage intolerance and discrimination.
California State University, San Bernardino is proud to be an Affirmative Action/Equal Opportunity Employer. We recruit, hire, train, and administer all personnel actions without regard to race, ethnicity, religion, color, caste, national origin, ancestry, age, sex, gender, gender identity, gender expression, sexual orientation, socioeconomic status, genetic information, medical condition, disability, marital status, protected military or veteran status, or any other status protected by applicable law. This position adheres to CSU policies against Sex Discrimination, Sexual Harassment, and Sexual Violence, including Domestic Violence, Dating Violence, and Stalking. This requires completion of Sexual Violence Prevention Training within 6 months of assuming employment and on a two-year basis thereafter. (Executive Order 1096) For more information about Diversity & Inclusion at CSUSB, please visit https://www.csusb.edu/human-resources/diversity-inclusion
Closing Statement:
Reasonable Accommodation
We provide reasonable accommodation to applicants and employees with disabilities. Applicants with questions about access or requiring reasonable accommodation for any part of the application or hiring process should contact CSUSB Benefits at benefits@csusb.edu.
Smoking
CSUSB is a smoke and tobacco-free campus. See policy https://calstate.policystat.com/policy/6591951/latest/.
Clery Act
In compliance with state and federal crime awareness and campus security legislation, including The Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act, California Education Code section 67380, and the Higher Education Opportunity Act (HEOA), the Cal State San Bernardino Annual Security and Fire Safety Report is available at: https://www.csusb.edu/clery-act.
Advertised: Jun 29 2026 Pacific Daylight Time
Applications close: Jul 28 2026 Pacific Daylight Time
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About California State University

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California State University, Fresno is one of 23 campuses in the California State University System. The University's mission is to boldly educate and empower students for success through our values of Discovery, Diversity and Distinction. The current student population is more than 25,000, including a large percentage of students with diverse and culturally rich backgrounds. The University serves the San Joaquin Valley while maintaining deep involvement with the state, nation, and across the globe.

Industry

Colleges, universities, and professional schools

Company size

1,001 - 5,000 Employees

Headquarters location

Long Beach, CA, US