Library Customer Service Assistant Jobs in Riverside, CA

The City of Glendora is seeking an energetic and eager-to-learn team player who values providing outstanding customer service and holds a high standard work ethic. Organization, dependability, and pride in their work is the key to success in this position. This individual, as part of an innovative team, will have a multitude of exciting opportunities to create an inspiring, collaborative environment within a culture that values open communication. Join our team and enrich the community by connecting people to the world of ideas, information, and imagination to support their work, education, personal growth, and enjoyment.

The ideal candidate will interact well with all customers including volunteers, community stakeholders, City staff, and the public at large. The ideal candidate will display a friendly and helpful attitude while being able to follow directions. Candidates whose primary job assignments have included real-time resolution of customer needs, basic project coordination, or Library experience are highly desirable. Library Aide positions require availability to work evenings and weekends as needed. If you are a self-starter and have a desire to serve the public, then this is the opportunity for you!

The current vacancy is a maximum of 16-18 hours per week on average.

Management reserves the right to add, modify, change, or rescind the work assignments of different positions, and to make reasonable accommodations where appropriate so qualified employees can perform the essential functions of the job. These functions may not be present in all positions in this class. When a position is to be filled, the essential functions will be noted in the announcement of position availability.

Some of the typical duties of the Library Aide I & II include but are not limited to, the following:

Library Aide I:

1. May work with a team providing, planning, and/or directing in library programming, special projects, tours, etc.
2. Opens, closes, and secures library building
3. Supplies public copiers and printers with paper, ink, and toner
4. Assists in keeping all areas of the Library in a clean, neat and orderly condition
5. Conducts collection maintenance and inventory control
6. May assist customers with a variety of transactions, equipment, and questions; may resolve issues with overdue, damaged, and lost items
7. May collect fines and fees
8. May assist with preparing new and replacement material for circulation
9. Assist with meeting room use, including meeting space and/or event set-up and tear-down
10. May perform light building maintenance duties
11. May assist in the review and improvement of procedures
12. May answer and direct telephone calls to the appropriate person/department

Library Aide II:

1. Assists customers with a variety of transactions, equipment, and questions; resolves issues with overdue, damaged, and lost items.
2. Collects fines and fees, may reconcile daily monetary transactions and deposits.
3. Answers and directs telephone calls to the appropriate person/department.
4. Technical processing of materials, including mending and withdrawing
5. Assists with inventory control and collection development.
6. May work independently or with a team providing, planning, and/or directing library programming, special projects, tours, etc.
7. Assists with meeting room use, including meeting space and/or event set-up and tear-down.
8. May perform light building maintenance duties.
9. May help cover any of the duties of the Aide I position.

Education and/or Experience: Any combination of education and experience that would likely provide the required knowledge and abilities is qualifying. A typical way to obtain the knowledge and abilities would be:

Library Aide I:

Applicants must be able to communicate clearly and concisely both orally and in writing; demonstrate outstanding customer service skills; organize items numerically and alphabetically; read and write the English language; follow directions with special attention to detail; work independently; and maintain effective and positive relationships with coworkers.

Library Aide II:

Applicants must have any combination equivalent to graduation from high school or attainment of GED or CHSPE certificate and at least one year of significant customer service experience

Special Requirements:

Possession of a Class C California Driver's license and a satisfactory driving record during the course of employment.

Knowledge and Skills:

1. Candidates must be proficient in Microsoft Office applications such as Word, Excel, and be familiar with computer operations including web-based programs.
2. Considerable knowledge of library operations; material processing procedures; acquisitions; public contact techniques; office methods and procedures; and Dewey decimal system. Demonstrated customer service and problem-solving skills; math and analytical skills; skill in operating and troubleshooting of a variety of computer, peripherals and software programs.

Selection Process:

All applications will be reviewed and evaluated. Those candidates who are determined to be best qualified based upon the information presented on the application materials will be invited to continue in the selection process which may include a qualifying written or performance evaluation and will include an interview weighted 100%.

Part-time employees are not eligible for employee benefits but are subject to federal medicare employee contributions plus state and federal wage withholding provisions. No contributions are paid by the city or employee into the social security system. Part-time employees are "At Will" employees and are not subject to the City's Personnel Rules.