Library Customer Service Assistant Jobs in Riverside, CA

What if your next job wasn’t just a role, but a place where you truly felt valued, inspired, and empowered?

Imagine working for a company that’s dedicated to educating, inspiring, and empowering others, while fostering a family-like atmosphere that genuinely respects and appreciates every team member.
Now, imagine that this company also offers:

• Strong, guiding values that drive everything we do
• Outstanding benefits to support your well-being
• The opportunity to make a meaningful impact every day

Does that sound like a place where you’d thrive? If so, keep reading, because this is exactly what Westcliff University is all about.

Here’s a glimpse of what makes our culture amazing:

At Westcliff, we strive to be the best in all we do, celebrating and supporting each team member as we grow and succeed together. As a global leader in innovative education, we’re known for our transformative, tech-driven programs and our unwavering commitment to excellence, and social responsibility.

Our tagline – Educate. Inspire. Empower. – perfectly sums up our mission: to create opportunities for students and employees to achieve success through hard work and empowerment.

By joining the Westcliff team, you’ll have the chance to leave your personal mark on a growing institution, helping us shape the future of education while being part of a supportive and innovative community.

Ready to feel inspired and appreciated while making a real difference?

Apply now, and let’s grow and succeed together!

Library Research Assistant

Job Description:

Under the direction of the University Librarian this position will:

• Provide virtual library assistance to students and faculty through appointments, email, and other online communication channels
• Maintain regular schedule of availability for library research assistance appointments
• Respond to inquiries submitted through the library email account and ensure timely resolution or referral of questions
• Assist with the creation and maintenance of LibGuides, library webpages, and digital learning content
• Assist with the scheduling, hosting, and presentation of introductory Library Classroom visits
• Support library outreach initiatives, workshops, webinars, and activities designed to increase awareness and utilization of library resources
• Assist students in navigating academic databases, e-books, and other digital resources, and provide guidance on effective research strategies and the use of scholarly resources.
• Maintain accurate records of appointments, inquiries, and completed projects
• Assist with special projects related to library services, instructional support, and student success initiatives
• Remain informed about library resources, university policies, and emerging technologies relevant to academic research and learning
• Troubleshoot basic issues related to library databases and electronic resources and refer technical issues, as appropriate.
• Handles other projects and tasks as needed

Minimum requirements to be considered for this position:

• Bachelors degree or equivalent combination of education and experience
• Strong written and verbal communication skills
• Proficiency with Microsoft Office Suite and Google Workplace
• Strong organizational skills and attention to detail
• Ability to work independently in a remote environment

Preferred qualifications for this position:

• Master of Library and Information Science; or equivalent professional experience
• Experience in higher education settings such as libraries, academic support centers, or tutoring environments
• Familiarity with academic database research and scholarly resources
• Experience creating instructional materials, tutorials, videos, or online learning content
• Experience with LibGuides and information literacy instruction
• Experience providing virtual support services

LIMITATIONS AND DISCLAIMER

The above job description is meant to describe the general nature and level of work being

performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties

and skills required for the position. All job requirements are subject to possible modification to

reasonably accommodate individuals with disabilities. Some requirements may exclude

individuals who pose a direct threat or significant risk to the health and safety of themselves or

other employees. This job description in no way states or implies that these are the only duties

to be performed by the employee occupying this position. Employees will be required to follow

any other job-related instructions and to perform other job-related duties requested by their

supervisor in compliance with Federal and State Laws. Requirements are representative of

minimum levels of knowledge, skills and/or abilities. To perform this job successfully, the

employee must possess the abilities or aptitudes to perform each duty proficiently. Continued

employment remains on an at-will basis, unless otherwise contractually bound.