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Library Customer Service Assistant Jobs in San Rafael, CA

City of Larkspur CA

Library Assistant

Larkspur, CA · On-site

$26.83 - $35.96/hr

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

The City of Larkspur Library is hiring two Library Assistants ... If you're passionate about customer service, lifelong learning, and making a positive impact in ...

City of Larkspur, CA

Library Assistant

Larkspur, CA · On-site

$26.83 - $35.96/hr

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

The City of Larkspur Library is hiring two Library Assistants ... If you're passionate about customer service, lifelong learning, and making a positive impact in ...

City of Berkeley, CA

Supervising Library Assistant

Berkeley, CA · On-site

$80K - $98K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

You will guide a team of Library Assistants and Library Aides, provide excellent customer service to the diverse community members of Berkeley, and work with other leaders to enhance our library ...

GovernmentJobs.com

Supervising Library Assistant

Berkeley, CA · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

You will guide a team of Library Assistants and Library Aides, provide excellent customer service to the diverse community members of Berkeley, and work with other leaders to enhance our library ...

City of Berkeley, CA

Supervising Library Assistant

Berkeley, CA · On-site

$80K - $98K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

You will guide a team of Library Assistants and Library Aides, provide excellent customer service to the diverse community members of Berkeley, and work with other leaders to enhance our library ...

Touro University

Library Student Helpers

Vallejo, CA · On-site

$20/hr

Apply circulation policies to assist patrons with the checkout, renewal, and check-in of library ... Qualifications * Previous customer service experience. * Professional communication skills.

Touro University

Library Student Helpers

Vallejo, CA · On-site

$20/hr

Apply circulation policies to assist patrons with the checkout, renewal, and check-in of library ... Previous customer service experience * Professional communication skills * Reading and higher order ...

Touro University

Library Student Helpers

Vallejo, CA

$20/hr

Apply circulation policies to assist patrons with the checkout, renewal, and check-in of library ... Previous customer service experience * Professional communication skills * Reading and higher order ...

Crenn Dining Group

Service Assistant

San Francisco, CA · On-site

$23 - $25/hr

  • Dental

  • Vision

  • Retirement

  • PTO

Customer Service Orientation * Adaptability in Fast Paced Environments * Team Collaboration * Adaptability * Effective Communication Skills * Strong Communication Skills

Crenn Dining Group

Service Assistant

San Francisco, CA · On-site

$23 - $25/hr

  • Dental

  • Vision

  • Retirement

  • PTO

MAIN ROLE Our Service Assistants provide essential support to our team in each evening's service ... Have a minimum experience in hospitality or customer service. * Be friendly, social, and like to ...

Atelier Crenn

Service Assistant

San Francisco, CA

$23 - $25/hr

  • Dental

  • Vision

  • Retirement

  • PTO

MAIN ROLE Our Service Assistants provide essential support to our team in each evening's service ... Have a minimum experience in hospitality or customer service. * Be friendly, social, and like to ...

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All JobsLibrary Customer Service JobsLibrary Customer Service Assistant JobsLibrary Customer Service Assistant Jobs in San Rafael, CA

Library Customer Service Assistant information

See San Rafael, CA salary details

$13

$22

$31

How much do library customer service assistant jobs pay per hour?

As of Aug 16, 2026, the average hourly pay for library customer service assistant in San Rafael, CA is $22.32, according to ZipRecruiter salary data. Most workers in this role earn between $18.51 and $25.43 per hour, depending on experience, location, and employer.

What qualifications do you need for a library customer service assistant?

A library customer service assistant typically needs a high school diploma or equivalent. Good communication skills, basic computer literacy, and a friendly attitude are important; some positions may require familiarity with library management systems or customer service experience.

How to get hired as a library customer service assistant?

To get hired as a library customer service assistant, applicants should typically have a high school diploma or equivalent, demonstrate strong communication and customer service skills, and be familiar with library systems or cataloging software. Volunteering or prior experience in customer service can improve chances, and some positions may require background checks or training on library policies. Applying through the library’s official website or in person and highlighting relevant skills in the application can increase employment prospects.

What are some common challenges faced by library customer service assistants, and how can they be effectively managed?

Library Customer Service Assistants often encounter challenges such as managing high volumes of patron inquiries, handling overdue or missing materials, and assisting visitors with varying levels of comfort using library technology. Effective communication, patience, and familiarity with library systems are crucial in addressing these situations. Building strong organizational skills and collaborating closely with librarians and other staff members can help streamline problem-solving and ensure a positive experience for patrons.

What is the difference between Library Customer Service Assistant vs Library Clerk?

AspectLibrary Customer Service AssistantLibrary Clerk
Required CredentialsHigh school diploma or equivalent; some roles may prefer customer service experienceHigh school diploma; often similar certifications
Work EnvironmentPublic and academic libraries, customer-facing rolesPublic, academic, or special libraries, administrative tasks
Employer & Industry UsageLibraries, educational institutions, community centersLibraries, government agencies, educational institutions
Common Search & ComparisonCustomer service, public interaction, assisting visitorsAdministrative support, cataloging, clerical tasks

The Library Customer Service Assistant primarily focuses on assisting visitors, managing checkouts, and providing customer support in library settings. In contrast, a Library Clerk often handles administrative and clerical tasks such as cataloging and record-keeping. Both roles require similar credentials and work in comparable environments, but their core responsibilities differ, with the Customer Service Assistant emphasizing direct public interaction.

What are the key skills and qualifications needed to thrive as a library customer service assistant, and why are they important?

To thrive as a Library Customer Service Assistant, you need strong organizational skills, attention to detail, and typically a high school diploma or equivalent. Familiarity with library catalog systems, basic computer applications, and circulation software is often required. Excellent communication, patience, and problem-solving abilities help you assist diverse patrons and handle inquiries effectively. These skills are essential to ensure efficient library operations, positive user experiences, and support for the community’s informational needs.

What does a library customer service assistant do?

A Library Customer Service Assistant helps library patrons by answering questions, checking books and materials in and out, issuing library cards, and assisting with locating resources. They may also help maintain the organization and cleanliness of the library, process new materials, and support library events and programs. Their role is essential in ensuring a positive and helpful library experience for all visitors.

What are popular job titles related to Library Customer Service Assistant jobs in San Rafael, CA?

For Library Customer Service Assistant jobs in San Rafael, CA, the most frequently searched job titles are:

What job categories do people searching Library Customer Service Assistant jobs in San Rafael, CA look for?

The top searched job categories for Library Customer Service Assistant jobs in San Rafael, CA are:

What cities near San Rafael, CA are hiring for Library Customer Service Assistant jobs?

Cities near San Rafael, CA with the most Library Customer Service Assistant job openings:

Library Customer Service Assistant jobs near you

Library Assistant

City of Larkspur CA

Larkspur, CA • On-site

$26.83 - $35.96/hr

Other

Dental, Vision, Life, Retirement, PTO

Posted 18 days ago

Job description

Salary: $26.83 - $35.96 Hourly
Location : Larkspur Library, 10 Rose Ln, Larkspur, CA 94939, USA, CA
Job Type: Full-Time
Job Number: 00126
Department: City of Larkspur
Division: LK Library
Opening Date: 07/27/2026
Closing Date: 8/28/2026 5:00 PM Pacific
Description
Your Next Chapter Starts Here!
The City of Larkspur Library is hiring two Library Assistants! If you're passionate about customer service, lifelong learning, and making a positive impact in your community, we invite you to apply and join our dedicated library team.
View the brochure
DEFINITION
Under the direction of the Library Director, the Library Assistant provides customer service support at the Larkspur Library, a member of the MARINet Consortium.
DISTINGUISHING CHARACTERISTICS
The Library Assistant is an entry-level position in library services. Responsibilities include both patron support and administrative support services.
SUPERVISION RECEIVED AND EXERCISED
The Library Assistant reports to the Library Director and also receives guidance from other staff members. There are no direct reports.
Examples of Duties
ESSENTIAL DUTIES AND RESPONSIBILITIES (Include but are not limited to the following:)
  • Greet customers and provide customer service to library patrons at circulation desk.
  • Check materials in and out using automated circulation software.
  • Process new patron applications.
  • Answer standard questions regarding library services and operational policies over the phone and in person.
  • Assist customers with user devices and public access terminals as time allows.
  • Collect fines and records in library system.
  • Open and close the library.
  • Clear book drop(s) and hold shelf(s).
  • Set up newspapers; purchase missing copies of newspapers.
  • Resolve customer issues and refers problems to appropriate staff member as needed.
  • Process patron requests using automated circulation software.
  • Clear and sort external deliveries and process new materials.
  • Prepare and sort the Tamalpais weekly delivery.
  • Setup and take down for library programs and events.
  • Repair damaged library materials.
  • Read shelves to maintain order; assist with shelving, weeding, and boxing weeded materials as needed.
  • Participate in collection maintenance tasks as needed.
  • May visit the post office as needed.
  • Create signage for library and library events.
  • May perform other job-related duties as directed.
Typical Qualifications
REQUIREMENTS
Knowledge of
  • Knowledge of customer service techniques and practices.
  • Knowledge of standard office practices and procedures, including records management and the operations of standard office equipment.
  • Knowledge of basic library operations and collection access principles.
  • Knowledge of basic computer systems, public access terminals, and library collection management systems.
  • Knowledge of service needs and issues and general culture of Larkspur community.
Skill and Ability in
  • Ability to learn and apply library policies and procedures, programs and services, and systems such as Dewey Decimal system
  • Ability to learn and remember standard MARINet policies and procedures
  • Ability to use library equipment, i.e., disk repair machine
  • Ability to establish and maintain cooperative working relationships
  • Ability to use standard telephone etiquette
  • Ability to understand and apply policies and procedures, and adhere to program standards and objectives
  • Ability to adjust to changes in workload and assignments
  • Ability to understand and follow specific instructions and procedures
  • Ability to make accurate arithmetic calculations
  • Ability to communicate effectively, both orally and in writing
  • Skill in the use of personal computers and software applications, including accurate data entry and records maintenance, and the ability to learn and utilize new technology

EDUCATION AND/OR EXPERIENCE
Sufficient experience and education related to customer service to demonstrate the knowledge and skills listed and to perform the essential duties is required. A typical way of obtaining the required qualifications is:
Possession of a High School Degree, AND one-year experience in customer service. Experience in a library setting which included the use of automated systems is preferred.
Supplemental Information
PHYSICAL WORKING CONDITIONS:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Position requires prolonged sitting, standing, walking, kneeling, squatting and stooping in the performance of daily activities. The employee will occasionally be required to climb or balance or crawl. While performing the duties of this job, the employee is regularly exposed to video display terminals.
The position also requires repetitive hand movement and fine coordination in data entry and preparing reports using a computer keyboard. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. Acute hearing is required when providing phone and personal service. The noise level in the work environment is occasionally loud. The employee must regularly lift and/or move up to 10 pounds and occasionally lift and/or move or push up to 40 pounds. The employee may be exposed to dust and infectious organisms.
  • Healthcare: 80% of Kaiser Bay Area rate for employee and dependents; additional plans available
  • Dental - City paid premium
    • Supplemental Dental Fund: In addition, a supplemental dental fund is available once you've reached the annual maximum of the fundamental plan, you may be reimbursed up to $1,500 per calendar year for additional dental expenses, including orthodontics. The supplemental fund is available only for the employee's own dental expenses (not for dependents).
  • Vision - up to $300 per year
  • Life Insurance: $25,000
  • Long Term Disability
  • CalPERS Retirement - Classic or PEPRA
  • Paid vacation, sick and 4 personal leave days (based on 8 hour schedule)
  • 10 paid holidays
  • Deferred compensation - City contributes $60.00 per month
    • The City will also match an employee's contribution of one percent (1%) of an employee's base salary.
  • Retiree Medical Contribution: Upon hire, the City shall begin contributing 3.0% of base salary to the Employee's Retiree Health Savings Account (RHSA). An employee will vest in the RHSA upon the completion of one year of employment with the City.
  • Employee Wellness Benefit- $600 paid in the first paycheck in January of each year
  • IRS Section 125 Plan and 414H Plan
  • Commuter Plan benefit
  • Educational Reimbursement: For the duration of this MOU, the City will provide up to Five Thousand Dollars ($5000.00) per fiscal year for use by members of the unit as a whole, for job-related continuing education and professional memberships.
  • Uniform & Safety Shoe Allowance: Employees in the classifications of Maintenance Worker I/II, Associate Engineer and Assistant Engineer, Public Works Inspector, and Public Works Technician shall be eligible to receive an annual allowance in the amount of $500 as reimbursement for work clothes and safety boots.

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