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Library Customer Service Assistant Jobs in Chicago, IL

Northwestern University

Library Assistant 2

Chicago, IL · On-site

$18.42 - $23.40/hr

Law Library Salary/Grade: NEX/10 Target hiring range for this position will be between $18.42- $23 ... Successful customer service experience in an organization that values a positive customer ...

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All JobsLibrary Customer Service JobsLibrary Customer Service Assistant JobsLibrary Customer Service Assistant Jobs in Chicago, IL

Library Customer Service Assistant information

See Chicago, IL salary details

$12

$20

$28

How much do library customer service assistant jobs pay per hour?

As of Aug 11, 2026, the average hourly pay for library customer service assistant in Chicago, IL is $20.63, according to ZipRecruiter salary data. Most workers in this role earn between $17.07 and $23.51 per hour, depending on experience, location, and employer.

What qualifications do you need for a library customer service assistant?

A library customer service assistant typically needs a high school diploma or equivalent. Good communication skills, basic computer literacy, and a friendly attitude are important; some positions may require familiarity with library management systems or customer service experience.

How to get hired as a library customer service assistant?

To get hired as a library customer service assistant, applicants should typically have a high school diploma or equivalent, demonstrate strong communication and customer service skills, and be familiar with library systems or cataloging software. Volunteering or prior experience in customer service can improve chances, and some positions may require background checks or training on library policies. Applying through the library’s official website or in person and highlighting relevant skills in the application can increase employment prospects.

What are some common challenges faced by library customer service assistants, and how can they be effectively managed?

Library Customer Service Assistants often encounter challenges such as managing high volumes of patron inquiries, handling overdue or missing materials, and assisting visitors with varying levels of comfort using library technology. Effective communication, patience, and familiarity with library systems are crucial in addressing these situations. Building strong organizational skills and collaborating closely with librarians and other staff members can help streamline problem-solving and ensure a positive experience for patrons.

What is the difference between Library Customer Service Assistant vs Library Clerk?

AspectLibrary Customer Service AssistantLibrary Clerk
Required CredentialsHigh school diploma or equivalent; some roles may prefer customer service experienceHigh school diploma; often similar certifications
Work EnvironmentPublic and academic libraries, customer-facing rolesPublic, academic, or special libraries, administrative tasks
Employer & Industry UsageLibraries, educational institutions, community centersLibraries, government agencies, educational institutions
Common Search & ComparisonCustomer service, public interaction, assisting visitorsAdministrative support, cataloging, clerical tasks

The Library Customer Service Assistant primarily focuses on assisting visitors, managing checkouts, and providing customer support in library settings. In contrast, a Library Clerk often handles administrative and clerical tasks such as cataloging and record-keeping. Both roles require similar credentials and work in comparable environments, but their core responsibilities differ, with the Customer Service Assistant emphasizing direct public interaction.

What are the key skills and qualifications needed to thrive as a library customer service assistant, and why are they important?

To thrive as a Library Customer Service Assistant, you need strong organizational skills, attention to detail, and typically a high school diploma or equivalent. Familiarity with library catalog systems, basic computer applications, and circulation software is often required. Excellent communication, patience, and problem-solving abilities help you assist diverse patrons and handle inquiries effectively. These skills are essential to ensure efficient library operations, positive user experiences, and support for the community’s informational needs.

What does a library customer service assistant do?

A Library Customer Service Assistant helps library patrons by answering questions, checking books and materials in and out, issuing library cards, and assisting with locating resources. They may also help maintain the organization and cleanliness of the library, process new materials, and support library events and programs. Their role is essential in ensuring a positive and helpful library experience for all visitors.
What are popular job titles related to Library Customer Service Assistant jobs in Chicago, IL? For Library Customer Service Assistant jobs in Chicago, IL, the most frequently searched job titles are:
What job categories do people searching Library Customer Service Assistant jobs in Chicago, IL look for? The top searched job categories for Library Customer Service Assistant jobs in Chicago, IL are:
What cities near Chicago, IL are hiring for Library Customer Service Assistant jobs? Cities near Chicago, IL with the most Library Customer Service Assistant job openings:
Library Customer Service Assistant jobs near you

Circulation Assistant - Nichols Library

Naperville Public Library

Naperville, IL • On-site

Other

Retirement, PTO

Re-posted 17 days ago

Job description

Salary: $16/Hr.

POSITION SUMMARY

The Circulation Assistant provides consistent, accurate, and timely handling of Library materials for circulation. Contributes to the general order and care of facilities and Library materials.

RESPONSIBILITIES

  • Performs all circulation and shelving activities for the library, including check-in and review of materials, files and maintains the Hold shelves, clears lobby and drive-thru return bins, processes and sorts new materials, prepares materials for transit, unloads and shelves book carts, updates item record status, records statistics, completes reports, assists with shifting projects and shelf reads.
  • Performs workroom opening and closing tasks following departmental procedures.
  • Prepares book drops for daily, weekend and extended closures.
  • Performs paging list fulfillment, generates Hold lists, pulls and files materials, maintains the Holds area, reviews and processes Holds, and reconciles problem items.
  • Reviews and processes LINKin and Inter Library Loan items.
  • Reviews materials, routes damaged and mislabeled items to appropriate departments, ensuring the quality of the collection; addresses non-Library returned items.
  • Supports curbside service and used materials/donations.
  • Assists with lost and found materials following guidelines.
  • Monitors, collects and returns materials to appropriate public areas ensuring an orderly environment.
  • Keeps up to date with departmental and Library communications.
  • Responds on occasion to customer requests, referring to appropriate Library staff; assists with monitoring conduct within the library, alerts PIC (Person-in-Charge) if necessary.
  • Troubleshoots and completes appropriate paperwork for workroom and material issues.
  • Collaborates on programs/projects with staff, occasionally at other locations.
  • Completes Library training and attends professional development opportunities.
  • Performs other related duties and special projects as assigned.


KNOWLEDGE/SKILLS/ABILITIES

  • Ability to use basic relevant computer programs such as Microsoft Office and Outlook.
  • Uses computer software and common office equipment to complete tasks; keeps current in relevant technology.
  • Interacts with customers and staff courteously, skillfully and with accuracy.
  • Demonstrates strong written and verbal communication in responding to customers and staff.
  • Uses problem solving skills in determining priorities, finds timely solutions to departmental or system wide issues.
  • Service oriented with the ability to establish, support, and maintain effective relationships with staff/customers.
  • Strong organizational and time management skills; completes assignments and projects in a timely manner.
  • Takes responsibility for consistent completion and follow-up on all tasks/assignments.
  • Maintains confidentiality and professionalism in situations.
  • Responsive to change and demonstrates adaptability.
  • Maintains a positive approach in tasking and in adverse situations.
  • Demonstrates a broader understanding of the job and suggests improvement in Library services and workflow.

EDUCATION/EXPERIENCE/QUALIFICATIONS

  • High school diploma or equivalent.
  • Minimum two years of customer service experience.
  • Bilingual proficiency a plus.


PHYSICAL DEMANDS/WORK ENVIRONMENT

  • Communicate with staff and customers in person, via email and over the phone.
  • May require either being in a stationary position or moving about for prolonged periods.
  • Repetitive tasking, standing, bending for extended periods of time may be possible.
  • Moves equipment or library materials weighing up to 50 lbs.
  • Must have reliable means of transportation to attend meetings, conferences, and perform work in other locations.



BENEFITS

The benefits for this position include:

  • Annual Vacation Accrual: 2 weeks per year
  • Holidays: 7 days per year
  • Annual Sick Accrual: 12 days per year
  • Up to 5 Personal Days per calendar year prorated based on the hire date.
  • Illinois Municipal Retirement Fund (Pension Plan)
  • 12 weeks paid parental leave
  • Training and developmental opportunities

WORK SCHEDULE:

Monday OFF

Tuesday 5 - 9 p.m.

Wednesday 8:30 a.m. - 12:30 p.m.

Thursday 8:30 a.m. - 12:30 p.m.


Friday 8:30 a.m. - 12:30 p.m.

2 back-to-back weekends/mo.

(Sat & Sun) 1 - 5 p.m.



To learn more about us, go tohttps://www.naperville-lib.org/jobsandDiversity, Equity & Inclusion | Naperville Public Library, IL (naperville-lib.org)