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Library Customer Service Assistant Jobs in Peoria, IL

Peoria Public Library

Reference Assistant

Peoria, IL · On-site

$20.50/hr

... service; * Helps customers successfully use the library; * Provides formal and informal instruction regarding the use of the library, materials, equipment and databases to customers and staff;

Pizza Hut

Customer Service Representatives

Eureka, IL · On-site

$15.25 - $20.75/hr

... customers • Assist in preparing menu items • Assist with all cleaning and restaurant ... service to our customers, Pizza Hut is the perfect place to learn, grow and succeed!

U-Haul

Customer Service Representative

Peoria, IL · On-site

$15 - $16/hr

Dave Ramsey's SmartDollar Program Customer Service Representative Responsibilities: * Assist customers inside and outside a U-Haul center with U-Haul products and services. * Use smartphone-based U ...

U-Haul

Customer Service Representative

Peoria, IL · On-site

$15 - $16/hr

Dave Ramsey's SmartDollar Program Customer Service Representative Responsibilities: * Assist customers inside and outside a U-Haul center with U-Haul products and services. * Use smartphone-based U ...

U-Haul

Customer Service Representative

Morton, IL · On-site

$15 - $16/hr

Dave Ramsey's SmartDollar Program Customer Service Representative Responsibilities: * Assist customers inside and outside a U-Haul center with U-Haul products and services. * Use smartphone-based U ...

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Library Customer Service Assistant information

See Peoria, IL salary details

$11

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How much do library customer service assistant jobs pay per hour?

As of Aug 14, 2026, the average hourly pay for library customer service assistant in Peoria, IL is $19.65, according to ZipRecruiter salary data. Most workers in this role earn between $16.25 and $22.40 per hour, depending on experience, location, and employer.

What qualifications do you need for a library customer service assistant?

A library customer service assistant typically needs a high school diploma or equivalent. Good communication skills, basic computer literacy, and a friendly attitude are important; some positions may require familiarity with library management systems or customer service experience.

How to get hired as a library customer service assistant?

To get hired as a library customer service assistant, applicants should typically have a high school diploma or equivalent, demonstrate strong communication and customer service skills, and be familiar with library systems or cataloging software. Volunteering or prior experience in customer service can improve chances, and some positions may require background checks or training on library policies. Applying through the library’s official website or in person and highlighting relevant skills in the application can increase employment prospects.

What are some common challenges faced by library customer service assistants, and how can they be effectively managed?

Library Customer Service Assistants often encounter challenges such as managing high volumes of patron inquiries, handling overdue or missing materials, and assisting visitors with varying levels of comfort using library technology. Effective communication, patience, and familiarity with library systems are crucial in addressing these situations. Building strong organizational skills and collaborating closely with librarians and other staff members can help streamline problem-solving and ensure a positive experience for patrons.

What is the difference between Library Customer Service Assistant vs Library Clerk?

AspectLibrary Customer Service AssistantLibrary Clerk
Required CredentialsHigh school diploma or equivalent; some roles may prefer customer service experienceHigh school diploma; often similar certifications
Work EnvironmentPublic and academic libraries, customer-facing rolesPublic, academic, or special libraries, administrative tasks
Employer & Industry UsageLibraries, educational institutions, community centersLibraries, government agencies, educational institutions
Common Search & ComparisonCustomer service, public interaction, assisting visitorsAdministrative support, cataloging, clerical tasks

The Library Customer Service Assistant primarily focuses on assisting visitors, managing checkouts, and providing customer support in library settings. In contrast, a Library Clerk often handles administrative and clerical tasks such as cataloging and record-keeping. Both roles require similar credentials and work in comparable environments, but their core responsibilities differ, with the Customer Service Assistant emphasizing direct public interaction.

What are the key skills and qualifications needed to thrive as a library customer service assistant, and why are they important?

To thrive as a Library Customer Service Assistant, you need strong organizational skills, attention to detail, and typically a high school diploma or equivalent. Familiarity with library catalog systems, basic computer applications, and circulation software is often required. Excellent communication, patience, and problem-solving abilities help you assist diverse patrons and handle inquiries effectively. These skills are essential to ensure efficient library operations, positive user experiences, and support for the community’s informational needs.

What does a library customer service assistant do?

A Library Customer Service Assistant helps library patrons by answering questions, checking books and materials in and out, issuing library cards, and assisting with locating resources. They may also help maintain the organization and cleanliness of the library, process new materials, and support library events and programs. Their role is essential in ensuring a positive and helpful library experience for all visitors.

What are popular job titles related to Library Customer Service Assistant jobs in Peoria, IL?

For Library Customer Service Assistant jobs in Peoria, IL, the most frequently searched job titles are:

What job categories do people searching Library Customer Service Assistant jobs in Peoria, IL look for?

The top searched job categories for Library Customer Service Assistant jobs in Peoria, IL are:

What cities near Peoria, IL are hiring for Library Customer Service Assistant jobs?

Cities near Peoria, IL with the most Library Customer Service Assistant job openings:

Library Customer Service Assistant jobs near you

Reference Assistant

Peoria Public Library

Peoria, IL • On-site

$20.50/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 29 days ago

Job description

Peoria Public Library is accepting applications for a Full-Time Reference Assistant, with preschool and school aged children programming experience. The ideal candidate can enthusiastically create and present programs that reflect the needs and identities of the youth in the North Branch community, demonstrate a strong commitment to working with the public, and facilitate learning opportunities for diverse interests.
FULL-TIME REFERENCE ASSISTANT - Currently assigned to North Branch
Include a cover letter and resume as part of the application documents.
The application deadline is 12 PM, Monday, August 17, 2026.
Benefits include medical, dental, vision, paid vacation, sick time & holidays, IMRF pension plan, Employee Assistance Program and optional deferred compensation plan.
Grade 9
JOB SUMMARY
Provides excellent customer service by responding to patron reference and reader's advisory requests; develops and assists with programming; assists with collection maintenance; performs other duties as assigned. Reports to Department or Branch Manager.
ESSENTIAL FUNCTIONS
(Functions listed are intended only as illustrations of the various types of work performed. The omission of specific duties does not exclude them from the position if the work is similar, related or a logical assignment to the position.)
  • Staffs the Information Desk; provides reference and readers advisory service to customers in person, online or over the phone, consistently providing high level customer service;
  • Helps customers successfully use the library;
  • Provides formal and informal instruction regarding the use of the library, materials, equipment and databases to customers and staff;
  • Assists in collection maintenance under supervision from the department head by placing orders as requested, processing new materials, weeding, mending or shelving, etc.;
  • Performs circulation duties, checks library materials in; issues library cards; collects fines, etc.; may empty book drops during regular library hours;
  • Assists in developing and presenting programs such as teen programming, Summer Reading, story hours, tours and class visits;
  • Assists with day-to-day department duties such as shelving, weeding, and mounting displays;
  • Prepares content for library newsletters or brochures; develops bibliographies and finding aides as assigned;
  • Performs outreach and represents the library in the community and at appropriate professional organizations; ensures that community groups are kept informed of library programs and services; may assist in developing outreach materials;
  • May be assigned to maintain one of the library's file systems or information such as the vertical files, question files, visitor files, program files, collection shelf list, local history scrapbooks, interlibrary loan information, etc.;
  • May maintain one of the library's collections such as genealogy materials, magazines, etc.;
  • May assist with the maintenance of library materials and item record codes;
  • Assists customers and staff with basic troubleshooting for library computers;
  • Participates in opening and closing procedures, including starting up computers, completing pick lists and preparing deliveries at opening; powering down computers, checking bathrooms and setting alarms at closing;
  • Prepares daily statistical reports;
  • May be required to work in multiple locations and on any of the 7 days of the workweek (Sunday - Saturday);
  • Attends meetings and participates in committees and organizations that further the library's mission and goals; and
  • Keeps abreast of library developments by attending workshops and educational programs and reading periodicals and specialized literature; attends staff meetings.

REQUIRED KNOWLEDGE, SKILLS AND ABILITIES
The employee is expected to perform or possess the following:
  1. Ability to gain thorough knowledge of Peoria Public Library's policies and procedures;
  2. Ability to act as a representative of Peoria Public Library to the public;
  3. General knowledge of the principles, practices, and procedures for public library service and the ability to interpret them to the staff and the public;
  4. Knowledge of reference services, practices and procedures in specialty area (adult or children's);
  5. Ability to establish priorities and organize workload;
  6. Ability to maintain a pleasant and productive working atmosphere;
  7. Ability to keep all relevant parties informed of all major issues and to recommend changes as appropriate;
  8. Ability to work and communicate effectively with diverse individuals (customers and staff) in order to accomplish library and department goals and objectives;
  9. Ability to effectively communicate and present information to others;
  10. Ability to establish and maintain effective working relationships with other professionals;
  11. Knowledge of electronic resources, including the Internet and database information retrieval;
  12. Ability to operate relevant computer systems, including hardware and software, and office machines; and
  13. Ability to obtain a valid IL driver's

EDUCATION AND EXPERIENCE
  1. Bachelor's Degree;
  2. Previous library experience

PHYSICAL AND ENVIRONMENTAL CONDITIONS
Work requires light physical effort in the handling of moderately light materials in non-strenuous work positions up to 40 pounds.
Work environment involves everyday risks or discomforts which require normal safety precautions typical of such places as offices, libraries, classrooms or meeting and training rooms, e.g., use of safe work place practices with office equipment, avoidance of trips and falls and observance of fire and building safety regulations and traffic signals when driving.
The above job description is not intended as, nor should it be construed as, exhaustive of all responsibilities, skills, efforts, or working conditions associated with this job.
Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of this job.

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