Library Customer Service Assistant Jobs in California

The Position Santa Cruz Public Libraries is seeking customer-focused individuals who are passionate about connecting the community with books, information, resources, and services in the role of Library Assistant II. This key public-facing position helps foster a welcoming and inclusive library environment while also supporting the behind-the-scenes operations that keep our library branches running smoothly and efficiently for all who visit. Under supervision, the Library Assistant II provides a wide variety of basic public, technical, and clerical services including circulation services, information and ready-reference service, reader's advisory, presentation of programs, collection management services, and administrative support.

The current vacancies are for Library Assistant II in for the Santa Cruz Public Libraries. The eligible list established from this recruitment may be used to fill full-time, part-time, or temporary Library Assistant II vacancies in all branches during the life of the list. The eligible list established from this recruitment is valid for up to one year from the date established unless the list is extended or abolished by the Human Resources Director.

The Santa Cruz Public Libraries consist of 10 neighborhood library branches, a web-based digital library, a Bookmobile and community-based programs. Click here to read about the Santa Cruz Public Library System including branch locations or https://www.santacruzpl.org Recruitment #26-072 APPLICATION AND SELECTION PROCESS: The following process may be changed as deemed necessary by the Human Resources Director. The information contained within this announcement may be modified or revoked without notice and does not constitute either an expressed or implied contract

On Thursday, 06/04/26 recruitment will close. All application materials must be received by the Human Resources Department by 5:00 pm; postmarks are not accepted. To apply, submit: Application - online application only.

Resumes are not accepted in lieu of filling out the application form completely. Click the Apply button to begin the online application process. Response to supplemental questions - will be a primary tool in the evaluation of your qualifications for this position.

Any work experience described here must also be included in your employment history on the main application. Week of 06/15 and 06/22/26: Applications will be competitively screened based on the minimum qualifications for this position. Candidates will be notified of their status in the recruitment by 07/02/26.

Week of 07/13 and/or 07/20/26: Interviews will be tentatively scheduled for top candidates. The examination process will include an interview and may include a written and/or performance exercise. Basic Function Under supervision, the Library Assistant II provides a wide variety of basic public, technical, and clerical services including circulation services, information and ready-reference service, reader's advisory, presentation of programs, collection management services, and administrative support.

Distinguishing Characteristics The Library Assistant II is the next higher-level classification from a Library Assistant I in the library series. The Library Assistant II is distinguished from the Library Assistant I with the former having stronger customer service skills, more complex assignments, and a greater scope of library operational responsibility. The Library Assistant II is distinguished from the next higher classifications of Library Assistant III and Information Specialist in that the latter specializes in one or more direct services to the public requiring advanced paraprofessional knowledge, skills and abilities.

Assignments Branch Services: Provide customer service in a variety of settings that generally include extensive contact with the public: assist library customers in using library materials, services and technologies; answer basic information questions, assist customers with the use of public computers, related technologies and computer-related questions; troubleshoot printers and software; administer Internet access process for customers; assist in the general operation of branch library. May assist with onsite or offsite program delivery. Collection Management Services: Supports the acquisition, processing, and circulation of library materials and technology, including Inter-Library Loan services.

Responsible for a variety of technical procedures, including copy cataloging, catalog maintenance, receiving new library materials, and adding items to the library database. System Support Services: Works closely with professional staff to create content for the library's digital and print marketing; provides support services for library programming through direct customer services, database maintenance, program material inventory maintenance, and the creation, or acquisition, of program materials. Assistance and delivery of programs may include coordinating with other library staff and directing the work of assigned volunteers.

Programs may include trainings and open labs. Typical Duties (May include, but are not limited to, those duties listed below.) May be responsible for opening and closing the library facility and for securing the facility, its contents, and premises. Assists patrons with any routine activity associated with being in or using the library

Performs a broad range of tasks in assisting the branch manager in operating the branch such as training staff and handling basic patron, facility and equipment issues. May direct the work of Library Aides, Library Assistant I's and volunteers. Provides constructive input and feedback within the library system concerning the needs of the public and the effectiveness of services and programs.

Operates various office equipment, computers, printers, tablets, and audio visual equipment as required. Assists the public with locating and using the virtual branch and its services. Performs and assists with customer account transactions including borrower registrations, orientation to library services, receiving fines and fees, and the resolution of account disputes.

Monitors and troubleshoots automated check-out, check-in systems; assist patrons with automated check-out systems; sort and transport library materials. Performs all circulation tasks such as checking-out and checking in materials, retrieving holds, shelving, filing, arranging items in order, processing requests and interlibrary loans. Assists with development and maintenance of the collection including acquisitions, serials control, interlibrary loan, receiving, copy cataloging, processing and mending.

Assists in the creation and delivery of library programs; prepares marketing materials and branch displays; -may deliver programs designed by professional staff for the audience of the specialized service. Efficiently refers questions to librarians from the public according to guidelines. Performs other related duties as assigned.

Provides basic assistance to patrons utilizing library resources, and related software, through either library owned or patron owned devices. Provides basic information to the public through print and electronic collections. Tracks payments and prepares invoices for payment, resolves issues with vendor orders, and monitors open orders, funds, and purchase orders.

Responsible for enforcing the Library's Code of Conduct. May be assigned as backup assistance for courier driver. Performs other related duties that may be reasonably expected as part of this classification.

WORKING CONDITIONS Requires frequent sitting, walking, standing, reaching, stooping, repetitive use of hands, and pushing in the performance of daily activities. Crouching, grasping and twisting is required in the performance of weekly activities. Occasional climbing, kneeling, working overhead, pushing and pulling, and finger dexterity is required.

The position requires near and far vision and normal hearing in the performance of daily activities. The need to lift up to 25 pounds on a daily basis and 35 pounds on an occasional basis is required. Some of these requirements may be accommodated for otherwise qualified individuals requiring and requesting such accommodations.

Minimum Qualifications The minimum qualifications for Education, Experience, Knowledge, Skills and Abilities are the following: Education and Experience High school graduation or tested equivalent; and Two (2) years of customer service experience. Skills: Competent in computer, tablet, smartphone operations and programs. Strong communication and interpersonal skills with adults and children.

Read and speak English fluently. Basic numeracy with addition, subtraction, multiplication, and division. Oral communication skills to convey information clearly, succinctly, and accurately.

A reader and user of information technology and the Internet. Computers and standard computer software including Microsoft Office programs. Abilities: Work independently and take initiative.

Interact with the public, coworkers, and supervisors with courtesy and respect. Represent the library in a positive and meaningful way. Work effectively in teams with coworkers, managers, and volunteers as assigned.

Communicate a cordial and welcoming attitude and spirit of service. Maintain accurate filing and record systems. Process detailed paperwork in strict accordance with specific procedures and policies.

Proofread for spelling and typographic errors. Make evaluative decisions when referrals are necessary and use appropriate referral procedures. Adapt to changes in technology.

Use good judgment in handling difficult situations. Transport oneself throughout the county-wide library system. Willingness and flexibility to work the library system's schedule of days and hours.

Licenses and Certificates N/A DESIRABLE QUALIFICATIONS Fluency in Spanish, an Asian language or sign language. Library work experience Career Ladder Director of Libraries Assistant Director of Libraries Librarian III Librarian II Librarian I Library Specialist Library Assistant IV Library Assistant III /Library Information Specialist Library Assistant II /Bookmobile Library Assistant Library Assistant I