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Level 1 Tech Support Jobs (NOW HIRING)

AAC

Service Desk Technician (Tier 1)

Washington, DC · On-site

$64K/yr

... Regular Tier 1 Technology Support Services Contractors designated for the IT Service Desk ... with executive-level staff and management. * Ability to operate effectively in a fast-paced ...

Digital Ally

Level 1 Technician

Lenexa, KS · On-site

Product Support Level 1 Technicians should have a basic technical understanding of all Digital Ally products. This position should be able to find and follow all install guides, user manuals ...

BravoTech

Field Support Analyst

Manhattan, NY · On-site

Field Support Analyst Deliver Exceptional IT Support in a Dynamic Enterprise Environment We're seeking a customer-focused Field Support Analyst to provide Level 1 and Level 2 technical support for ...

PHOTRONICS INC

Manager, Desktop Support

Brookfield, CT · On-site

This role oversees Level 1 and Level 2 support, computer and device technologies, service delivery processes, and technical escalations while driving operational excellence, service standardization ...

Kaufman Dolowich LLP

IT Support Specialist

Woodbury, NY · On-site

$50K - $60K/yr

IT Support Specialist Kaufman Dolowich is a leading national law firm with more than 250 attorneys ... Provide Level 1 and Level 2 technical support to attorneys, executives, and staff, with a strong ...

CW IT SUPPORT INC

Tier 1 Support Technician

Wilmington, NC · On-site +1

$35K - $40K/yr

Tier I IT Support Technician - Wilmington, NC Looking to join an incredible team of IT technicians ... This will depend upon experience level and skill-set, among other factors. We offer profit sharing ...

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Level 1 Tech Support information

See salary details

$27K

$43.5K

$66K

How much do level 1 tech support jobs pay per year?

As of Sep 8, 2026, the average yearly pay for level 1 tech support in the United States is $43,480.00, according to ZipRecruiter salary data. Most workers in this role earn between $37,500.00 and $47,000.00 per year, depending on experience, location, and employer.

What is a Level 1 Tech Support?

Level 1 Tech Support, also known as first-line support, is the initial point of contact for users experiencing technical issues with products or services. These support professionals handle basic troubleshooting, answer common questions, and resolve simple problems like password resets or connectivity issues. If a problem is more complex, Level 1 Tech Support will escalate the issue to higher-level technicians. Their goal is to provide quick and effective solutions to users, ensuring a positive customer experience.

What are the key skills and qualifications needed to thrive as a Level 1 Tech Support, and why are they important?

To thrive as a Level 1 Tech Support, you need basic IT knowledge, troubleshooting abilities, and familiarity with operating systems and common software, often supported by a high school diploma or equivalent. Proficiency with ticketing systems like Zendesk or ServiceNow and basic networking tools is typically required. Excellent communication, patience, and problem-solving skills help build rapport with users and resolve issues efficiently. These skills are crucial for delivering prompt technical assistance and ensuring user satisfaction in a support-driven environment.

What are some common challenges faced by Level 1 Tech Support professionals, and how can they effectively manage them?

Level 1 Tech Support professionals often encounter challenges such as handling a high volume of support tickets, managing frustrated users, and quickly troubleshooting a wide range of technical issues. Successfully managing these challenges requires strong communication skills, patience, and the ability to follow standardized procedures for problem resolution. Regular collaboration with higher-level support teams helps in escalating complex issues, while maintaining thorough documentation ensures consistent and effective support for end users.

What is the difference between Level 1 Tech Support vs Help Desk Technician?

AspectLevel 1 Tech SupportHelp Desk Technician
CredentialsBasic certifications like CompTIA A+ often preferredSimilar certifications, often the same as Level 1 Tech Support
Work EnvironmentEntry-level support, often in call centers or IT departmentsCustomer-facing roles, providing technical assistance remotely or on-site
ResponsibilitiesInitial troubleshooting, password resets, basic hardware/software issuesDiagnosing and resolving user issues, escalating complex problems
Industry UsageCommon in IT support, tech companies, and service providersWidely used in IT support, customer service, and technical departments

Both roles involve entry-level technical support with similar credentials and work environments. The main difference lies in terminology and specific responsibilities, but they often overlap in daily tasks and industry usage.

More about Level 1 Tech Support jobs

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What are popular job titles related to Level 1 Tech Support jobs?

For Level 1 Tech Support jobs, the most frequently searched job titles are:

Level 1 Tech Support jobs near you

IT Support Specialist

Cognizant Technology Solutions

Rancho Cordova, CA • On-site

$63K - $73K/yr

Full-time

This job post has expired 4 days ago. Applications are no longer accepted.

Cognizant rating

7.0

Company rating: 7.0 out of 10

Based on 87 frontline employees who took The Breakroom Quiz

59th of 72 rated business consultants

Job description

Cognizant is seeking an IT Support Analyst to provide technical support and ensure the reliable operation of IT services for end users. This role is responsible for troubleshooting hardware, software, network, and Microsoft 365 issues while delivering excellent customer service. The ideal candidate will support endpoint devices, collaboration tools, and local IT infrastructure in a fast-paced enterprise environment.
Applicants must be authorized to work in the US. Cognizant will not offer visa sponsorship now or anytime in the future.
Key Responsibilities
  • Provide Level 1 and Level 2 support for desktops, laptops, printers, mobile devices, and peripherals.
  • Troubleshoot and resolve hardware, software, operating system, and application issues.
  • Support Microsoft 365 applications, including Outlook, Teams, OneDrive, SharePoint, Word, Excel, and PowerPoint.
  • Assist with audio/video conferencing and collaboration technologies.
  • Deploy, configure, and maintain desktops, laptops, and mobile devices.
  • Perform device imaging, software installation, upgrades, and patch management.
  • Utilize endpoint management tools such as Microsoft Intune and SCCM.
  • Track IT assets and maintain accurate inventory records.
  • Support network connectivity troubleshooting and local infrastructure activities.
  • Collaborate with internal teams and external vendors to resolve technical issues.
  • Create and maintain technical documentation and knowledge base articles.

Required Qualifications
  • Bachelor's degree in Information Technology, Computer Science, or a related field (preferred).
  • 3 to 7 years of experience in IT Support, Service Desk, Desktop Support, or End User Computing (EUC).
  • Experience supporting Windows 10/11 environments.
  • Hands-on experience with Microsoft 365 administration and support.
  • Knowledge of Active Directory, Group Policy, and endpoint management tools.
  • Understanding of networking concepts, including TCP/IP, DNS, DHCP, and VPN.
  • Familiarity with IT Service Management (ITIL) practices.

Preferred Skills
  • Hardware and software troubleshooting.
  • Remote support tools and incident management systems.
  • Printer and peripheral support.
  • Strong analytical and problem-solving abilities.
  • Excellent verbal and written communication skills.
  • Strong customer service orientation and ability to manage multiple priorities.

The salary range for this role is between $63000 and $73000 depending on skills and qualifications of the candidate. Applications will be accepted till 9/3/2026.
About Cognizant:
Cognizant (Nasdaq: CTSH) is an AI Builder and technology services provider, bridging the gap between AI investment and enterprise value by building full-stack AI solutions for our clients. Our deep industry, process and engineering expertise enables us to build an organization's unique context into technology systems that amplify human potential, drive tangible outcomes and keep global enterprises ahead in a fast-changing world. See how at cognizant.ai or @cognizant.
Additional employment information
Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.
Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.
Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws.
If you have a disability that requires reasonable accommodation to search for a job opening or submit an application, please email [email protected] for roles based in the Americas or [email protected] for roles based in India.

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