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Level 1 Tech Support Jobs in Toronto, ON (NOW HIRING)

BALANCED+ INC

IT Support Analyst (Level 1)

Mississauga, ON · On-site

CA$50K - CA$70K/yr

Job Title: IT Support Analyst Level 1 - (English and/or French Bi-Lingual) About This Job We are seeking a highly skilled IT Support Analyst - Level 1 (English and/or French Bi-Lingual) to join our ...

SYSTRA

IT Technician - Level 2

Toronto, ON

CA$65K - CA$85K/yr

The position reports to the SYSTRA Canada Local IT Manager. The incumbent combines the ... Level 1 support for access, profiles, and devices; documented escalation. * User network and ...

Sunbelt Rentals

Mechanic - Level 1

Toronto, ON · On-site

... support our growth. If you are interested in pursuing a rewardingcareer, we invite you to review ... Summary Mechanic - Level 1 Are you seeking an entrepreneurial, empowering workplace that allows you ...

Sunbelt Rentals

Mechanic - Level 1

Toronto, ON

... support our growth. If you are interested in pursuing a rewardingcareer, we invite you to review ... Summary Mechanic - Level 1 Are you seeking an entrepreneurial, empowering workplace that allows you ...

ALAMOS GOLD INC.

IT Support Analyst

Toronto, ON

CA$70K - CA$90K/yr

Provide first and second-level support via phone, email, Teams, walk-ups, and the IT service portal * Troubleshoot and resolve hardware, software, mobile device, Microsoft 365, and connectivity ...

Liberty Staffing

IT Support Specialist

Guelph, ON

CA$75K/mo

IT Support Specialist Current opening, PERM DIRECT HIRE starting salary: $75,000 per year Key ... Superior analytical skills with a proactive approach to resolving enterprise-level failures.

Third Octet

IT Support Analyst

Mississauga, ON · On-site +1

Adhering to Service Level Agreements (SLAs) and Operating Level Agreement (OLAs) in place ... If you are selected for further consideration, one of our recruiters will be in touch. At Third ...

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All JobsLevel 1 Tech Support JobsLevel 1 Tech Support Jobs in Toronto, ON

Level 1 Tech Support information

What is a Level 1 Tech Support?

Level 1 Tech Support, also known as first-line support, is the initial point of contact for users experiencing technical issues with products or services. These support professionals handle basic troubleshooting, answer common questions, and resolve simple problems like password resets or connectivity issues. If a problem is more complex, Level 1 Tech Support will escalate the issue to higher-level technicians. Their goal is to provide quick and effective solutions to users, ensuring a positive customer experience.

What are the key skills and qualifications needed to thrive as a Level 1 Tech Support, and why are they important?

To thrive as a Level 1 Tech Support, you need basic IT knowledge, troubleshooting abilities, and familiarity with operating systems and common software, often supported by a high school diploma or equivalent. Proficiency with ticketing systems like Zendesk or ServiceNow and basic networking tools is typically required. Excellent communication, patience, and problem-solving skills help build rapport with users and resolve issues efficiently. These skills are crucial for delivering prompt technical assistance and ensuring user satisfaction in a support-driven environment.

What are some common challenges faced by Level 1 Tech Support professionals, and how can they effectively manage them?

Level 1 Tech Support professionals often encounter challenges such as handling a high volume of support tickets, managing frustrated users, and quickly troubleshooting a wide range of technical issues. Successfully managing these challenges requires strong communication skills, patience, and the ability to follow standardized procedures for problem resolution. Regular collaboration with higher-level support teams helps in escalating complex issues, while maintaining thorough documentation ensures consistent and effective support for end users.

What is the difference between Level 1 Tech Support vs Help Desk Technician?

AspectLevel 1 Tech SupportHelp Desk Technician
CredentialsBasic certifications like CompTIA A+ often preferredSimilar certifications, often the same as Level 1 Tech Support
Work EnvironmentEntry-level support, often in call centers or IT departmentsCustomer-facing roles, providing technical assistance remotely or on-site
ResponsibilitiesInitial troubleshooting, password resets, basic hardware/software issuesDiagnosing and resolving user issues, escalating complex problems
Industry UsageCommon in IT support, tech companies, and service providersWidely used in IT support, customer service, and technical departments

Both roles involve entry-level technical support with similar credentials and work environments. The main difference lies in terminology and specific responsibilities, but they often overlap in daily tasks and industry usage.

Level 1 Tech Support jobs near you
Infographic showing various Level 1 Tech Support job openings in Toronto, ON as of August 2026, with employment types broken down into 94% Full Time, 2% Part Time, 2% Temporary, and 2% Contract. Highlights an 82% In-person, 9% Hybrid, and 9% Remote job distribution.

IT Support Analyst (Level 1)

BALANCED+ INC

Mississauga, ON • On-site

CA$50K - CA$70K/yr

Full-time

Re-posted 22 days ago

Key responsibilities

  • Provide technical support at Level 1 to clients, troubleshoot and resolve technical issues, and implement solutions to improve the performance and reliability of IT systems.

  • Work with clients to understand their unique IT needs and provide consulting solutions that meet those needs.

  • Monitor and maintain client IT systems to ensure they are running smoothly and efficiently.

Job description

Job Title: IT Support Analyst Level 1 - (English and/or French Bi-Lingual)

About This Job

We are seeking a highly skilled IT Support Analyst – Level 1 (English and/or French Bi-Lingual) to join our consulting team at BALANCED+ IT Consulting. The IT Support Analyst L1 will be responsible for providing technical support to our clients, troubleshooting and resolving technical issues, and implementing solutions to improve the performance and reliability of IT systems. This individual will work closely with clients to understand their unique IT needs and provide solutions that meet those needs.

Responsibilities

  • Provide technical support at Level 1 to clients, troubleshoot and resolve technical issues, and implement solutions to improve the performance and reliability of IT systems.
  • Work with clients to understand their unique IT needs and provide consulting solutions that meet those needs
  • Respond to client inquiries and requests for assistance in a timely and professional manner
  • Monitor and maintain client IT systems to ensure they are running smoothly and efficiently
  • Assist senior IT managers and engineers in delivering complex projects
  • Provide training and documentation to clients on the use and maintenance of their IT systems
  • Assist in installation, configuration and troubleshooting LAN equipment, routers, Microsoft OS and applications in virtual environments, as well as installation, configuration and troubleshooting of data backups
  • Perform monitoring of customers’ equipment in real-time as well as on preventive maintenance program
  • Answer client calls and emails to triage software problems and needs
  • Learn and improve personal IT knowledge and skills
  • Identify and evaluate potential system improvements and upgrades
  • Keep abreast of new technologies and trends in IT to ensure that our clients have access to the latest solutions
  • Provide support and guidance to clients during the implementation of new IT systems
  • Communicate progress and deliverables to clients on a regular basis

Job Requirements

  • University or college degree in software development, computer science, engineering, or mathematics
  • Advanced knowledge of the computer and servers’ architecture, as well as computer networking
  • Ability to perform rotational shifts
  • Ability to perform after hour on call support
  • Ability to work on multiple projects at the same time
  • Able to work with little or no supervision
  • Strong command of English language, both oral and written (English and/or French Bi-Lingual)
  • Driver's license and car to travel to client sites
  • Positive attitude and desire to grow, learn new technologies and products
  • Basic knowledge of the PC architecture, as well as computer networking
  • Demonstrated ability to work effectively with emerging technologies

Required Skills

Required hands-on experience and knowledge proficiencies in the following areas:

  • Maximizer CRM
  • MS Office
  • Firewalls
  • Cybersecurity (VPN, MFA, EDR, phishing simulation, spam filtering)
  • MS Office 365
  • MS Exchange
  • MS SharePoint
  • MS Dynamics 365
  • PC support (Microsoft Office, Microsoft Windows 10, 11, Microsoft Teams)
  • MS Server 2019/2022
    • MS IIS
    • MS SQL Server
    • MS Active Directory
    • Exchange
    • DHCP
    • DNS
    • Printer
  • MS Windows Server
  • Experience in performing server reoccurring maintenance
  • Microsoft Windows Server Linus Ubuntu (LAMP stack)
  • MacBook troubleshooting
  • Virtualization (VMware, Hyper-V)
  • Computer Networking (firewalls, switches, WiFi, FortiNet FortiGate, TP-Link, HPE routers, CISCO)
  • Cloud (MS Azure, AWS, Office 365, ADFS)
  • Storage
  • Backup Systems / Data Backup (Veeam, Datto)
  • iPhone / Android
  • Printer setup & troubleshooting
  • Remote control
  • WordPress + hosting
  • VPN
  • ITIL/ITSM
  • Monitoring tools (Zabbix skills will be an asset)
  • Ticketing tools (Freshservice skills will be an asset)

Certifications:

· Relevant certifications such as Microsoft Certified: Azure Administrator, CompTIA Network+, ITIL Foundation, or equivalent are highly preferred.

Soft Skills:

· Strong analytical and troubleshooting skills.

· Proven ability to lead and mentor technical teams.

· Excellent communication and interpersonal skills, with the ability to explain technical concepts to non-technical stakeholders.

Other:

· Experience working in an MSP environment is strongly preferred.

· Availability for on-call support as needed.

Location: Mississauga (Burnhamthorpe & Central Parkway West - near Erindale GO station)

Company Description

We’re seeking talented, motivated, and creative individuals to join our excellent team.