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Level 1 Tech Support Jobs in Atlanta, GA (NOW HIRING)

aldridgepite

Help Desk Level 1 Technician

Atlanta, GA · On-site

$19.25 - $26/hr

Level 1 Tech Support for ALL tickets that come into the Help Desk system * Contact the ticket owner within designated amount of time to communicate status * Assess urgency of each ticket to determine ...

aldridgepite

Help Desk Level 1 Technician

Atlanta, GA · On-site

$19.25 - $26/hr

Level 1 Tech Support for ALL tickets that come into the Help Desk system * Contact the ticket owner within designated amount of time to communicate status * Assess urgency of each ticket to determine ...

Electro Painters

Electrostatic Paint Tech Level 1

Marietta, GA · On-site

$16.25 - $21.75/hr

What You'll Do As a Level 1 Tech, you'll be a core part of our field crew, focusing on surface preparation - the foundation of every great finish. Your day-to-day responsibilities include: * Surface ...

Electro Painters

Electrostatic Paint Tech Level 1

Marietta, GA · On-site

$16.25 - $21.75/hr

What You'll Do As a Level 1 Tech, you'll be a core part of our field crew, focusing on surface preparation - the foundation of every great finish. Your day-to-day responsibilities include: * Surface ...

Cajun Funding Corp

IT Support Engineer

Atlanta, GA · On-site

$100 - $125/hr

Technology and Digital Platforms Location: RSC Atlanta, Georgia Job Summary: The IT Support ... Deliver tiered technical support by addressing Level 1 (basic troubleshooting), Level 2 (advanced ...

Church's Chicken

IT Support Engineer

Atlanta, GA · On-site

Technology and Digital Platforms Location: RSC Atlanta, Georgia J ob Summary: The IT Support ... Deliver tiered technical support by addressing Level 1 (basic troubleshooting), Level 2 (advanced ...

Motion Recruitment

Technology Support

Roswell, GA · On-site

$20.25 - $27.75/hr

Manage service requests through the ticketing system, meeting Service Level Agreements (SLA ... Knowledge of one or more operating systems, such as Microsoft, Mac, or Linux. * Experience imaging ...

TeamLogic IT

MSP Level 3 Technician

Marietta, GA · On-site

$70K - $90K/yr

Provide advanced technical support for a variety of IT systems, including servers, networks, and software applications. Troubleshoot and resolve complex issues escalated from Level 1 and Level 2 ...

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All JobsLevel 1 Tech Support JobsLevel 1 Tech Support Jobs in Atlanta, GA

Level 1 Tech Support information

See Atlanta, GA salary details

$26K

$41.8K

$63.5K

How much do level 1 tech support jobs pay per year?

As of Sep 8, 2026, the average yearly pay for level 1 tech support in Atlanta, GA is $41,813.00, according to ZipRecruiter salary data. Most workers in this role earn between $36,100.00 and $45,200.00 per year, depending on experience, location, and employer.

What is a Level 1 Tech Support?

Level 1 Tech Support, also known as first-line support, is the initial point of contact for users experiencing technical issues with products or services. These support professionals handle basic troubleshooting, answer common questions, and resolve simple problems like password resets or connectivity issues. If a problem is more complex, Level 1 Tech Support will escalate the issue to higher-level technicians. Their goal is to provide quick and effective solutions to users, ensuring a positive customer experience.

What are the key skills and qualifications needed to thrive as a Level 1 Tech Support, and why are they important?

To thrive as a Level 1 Tech Support, you need basic IT knowledge, troubleshooting abilities, and familiarity with operating systems and common software, often supported by a high school diploma or equivalent. Proficiency with ticketing systems like Zendesk or ServiceNow and basic networking tools is typically required. Excellent communication, patience, and problem-solving skills help build rapport with users and resolve issues efficiently. These skills are crucial for delivering prompt technical assistance and ensuring user satisfaction in a support-driven environment.

What are some common challenges faced by Level 1 Tech Support professionals, and how can they effectively manage them?

Level 1 Tech Support professionals often encounter challenges such as handling a high volume of support tickets, managing frustrated users, and quickly troubleshooting a wide range of technical issues. Successfully managing these challenges requires strong communication skills, patience, and the ability to follow standardized procedures for problem resolution. Regular collaboration with higher-level support teams helps in escalating complex issues, while maintaining thorough documentation ensures consistent and effective support for end users.

What is the difference between Level 1 Tech Support vs Help Desk Technician?

AspectLevel 1 Tech SupportHelp Desk Technician
CredentialsBasic certifications like CompTIA A+ often preferredSimilar certifications, often the same as Level 1 Tech Support
Work EnvironmentEntry-level support, often in call centers or IT departmentsCustomer-facing roles, providing technical assistance remotely or on-site
ResponsibilitiesInitial troubleshooting, password resets, basic hardware/software issuesDiagnosing and resolving user issues, escalating complex problems
Industry UsageCommon in IT support, tech companies, and service providersWidely used in IT support, customer service, and technical departments

Both roles involve entry-level technical support with similar credentials and work environments. The main difference lies in terminology and specific responsibilities, but they often overlap in daily tasks and industry usage.

Level 1 Tech Support jobs near you
Infographic showing various Level 1 Tech Support job openings in Atlanta, GA as of June 2026, with employment types broken down into 100% Full Time. Highlights an 50% In-person, and 50% Remote job distribution, with an average salary of $41,813 per year, or $20.1 per hour.

Help Desk Level 1 Technician

aldridgepite

Atlanta, GA • On-site

$19.25 - $26/hr

Full-time

Re-posted 24 days ago

Job description

Purpose

The Help Desk Technician- Level I is responsible for Level I IT support.  This includes computer setup and low-level troubleshooting, printer setup, phone setup and employee badge creation. 

Specific Duties, Activities and Responsibilities

  • Level 1 Tech Support for ALL tickets that come into the Help Desk system
  • Contact the ticket owner within designated amount of time to communicate status
  • Assess urgency of each ticket to determine response priority
  • Take ownership of the IT Help Desk help meet internal SLA
  • Work with Tier 2 Support on a consistent basis in order to maintain proper protocols
  • Set up new user computers and help with office moves when necessary
  • Assist with other duties and special projects as needed.
  • Assist with other duties and special projects as needed.

 

Job Requirements

  • High school diploma; Bachelor’s degree preferred
  • At least one year of supporting end users in a large environment
  • Law office experience preferred
  • MCP or A+ certification

 

 

General Competency Factors

  • Must be proficient in software tools, including but not limited to Word, Excel, Outlook, and the Internet.
  • Must possess strong written and verbal communications skills.
  • Must provide excellent customer service to internal and external customers
  • Identifies and solves issues in a timely manner.
  • Must be a team player and willing to help others in their department whenever necessary.
  • Must be extremely organized and be able to multi-task.
  • Conscientious with respect to work completion, deadlines, time management and attendance.
  • Takes initiative in face of obstacles and identifies what needs to be done and takes action.
  • Demonstrates commitment to Firm’s vision, mission, and core values.
  • Analytical and detail oriented, while working at a fast pace and capable of multi-tasking.
  • Develops professional relationships and builds rapport with others.
  • Overall good work ethic and willingness to adapt to change.

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