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Level 1 Tech Support Jobs in Atlanta, GA (NOW HIRING)

Curant Health

IT Support Specialist

Smyrna, GA · On-site

The IT Support Specialist is responsible for providing support to internal employees and all ... This individual should have a high level of initiative and will assume responsibility for helpdesk ...

AMI HOLDINGS LLC

Specialist, IT Support

Atlanta, GA · On-site

Provide onsite and remote Tier 1-2 IT support for workstations, applications, operating systems, and user accounts. * Manage and prioritize helpdesk tickets, ensuring efficient resolution or ...

AMI HOLDINGS LLC

Specialist, IT Support

Atlanta, GA · On-site

Provide onsite and remote Tier 1-2 IT support for workstations, applications, operating systems, and user accounts. * Manage and prioritize helpdesk tickets, ensuring efficient resolution or ...

Curant Health

IT Support Specialist

Smyrna, GA · On-site

The IT Support Specialist is responsible for providing support to internal employees and all ... This individual should have a high level of initiative and will assume responsibility for helpdesk ...

USCS

MAINTENANCE LEVEL 1

Mcdonough, GA · On-site

Responsibilities: • Provide general support to the maintenance department filling in when ... high level of professionalism, fostering collaboration, effective problem-solving, and strong ...

USCS

MAINTENANCE LEVEL 1

Mcdonough, GA · On-site

Responsibilities: • Provide general support to the maintenance department filling in when ... high level of professionalism, fostering collaboration, effective problem-solving, and strong ...

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Showing results 41-60

All JobsLevel 1 Tech Support JobsLevel 1 Tech Support Jobs in Atlanta, GA

Level 1 Tech Support information

See Atlanta, GA salary details

$26K

$41.8K

$63.5K

How much do level 1 tech support jobs pay per year?

As of Sep 8, 2026, the average yearly pay for level 1 tech support in Atlanta, GA is $41,813.00, according to ZipRecruiter salary data. Most workers in this role earn between $36,100.00 and $45,200.00 per year, depending on experience, location, and employer.

What is a Level 1 Tech Support?

Level 1 Tech Support, also known as first-line support, is the initial point of contact for users experiencing technical issues with products or services. These support professionals handle basic troubleshooting, answer common questions, and resolve simple problems like password resets or connectivity issues. If a problem is more complex, Level 1 Tech Support will escalate the issue to higher-level technicians. Their goal is to provide quick and effective solutions to users, ensuring a positive customer experience.

What are the key skills and qualifications needed to thrive as a Level 1 Tech Support, and why are they important?

To thrive as a Level 1 Tech Support, you need basic IT knowledge, troubleshooting abilities, and familiarity with operating systems and common software, often supported by a high school diploma or equivalent. Proficiency with ticketing systems like Zendesk or ServiceNow and basic networking tools is typically required. Excellent communication, patience, and problem-solving skills help build rapport with users and resolve issues efficiently. These skills are crucial for delivering prompt technical assistance and ensuring user satisfaction in a support-driven environment.

What are some common challenges faced by Level 1 Tech Support professionals, and how can they effectively manage them?

Level 1 Tech Support professionals often encounter challenges such as handling a high volume of support tickets, managing frustrated users, and quickly troubleshooting a wide range of technical issues. Successfully managing these challenges requires strong communication skills, patience, and the ability to follow standardized procedures for problem resolution. Regular collaboration with higher-level support teams helps in escalating complex issues, while maintaining thorough documentation ensures consistent and effective support for end users.

What is the difference between Level 1 Tech Support vs Help Desk Technician?

AspectLevel 1 Tech SupportHelp Desk Technician
CredentialsBasic certifications like CompTIA A+ often preferredSimilar certifications, often the same as Level 1 Tech Support
Work EnvironmentEntry-level support, often in call centers or IT departmentsCustomer-facing roles, providing technical assistance remotely or on-site
ResponsibilitiesInitial troubleshooting, password resets, basic hardware/software issuesDiagnosing and resolving user issues, escalating complex problems
Industry UsageCommon in IT support, tech companies, and service providersWidely used in IT support, customer service, and technical departments

Both roles involve entry-level technical support with similar credentials and work environments. The main difference lies in terminology and specific responsibilities, but they often overlap in daily tasks and industry usage.

Level 1 Tech Support jobs near you
Infographic showing various Level 1 Tech Support job openings in Atlanta, GA as of June 2026, with employment types broken down into 100% Full Time. Highlights an 50% In-person, and 50% Remote job distribution, with an average salary of $41,813 per year, or $20.1 per hour.

Technology Support Specialist

Fulton County Schools

Atlanta, GA • On-site

Full-time

Posted 20 days ago

Fulton County Schools rating

7.3

Company rating: 7.3 out of 10

Based on 30 frontline employees who took The Breakroom Quiz

227th of 643 rated elementary and secondary schools

Job description

Summary
The Technology Support Specialist (TSS) works collaboratively to implement and sustain the District's IT plans and policies. The TSS provides on-site end user support by investigating, troubleshooting, and resolving hardware, software, network, and instructional technology incidents. In this role, the TSS provides Tier 1 and Tier 2 on-site, collaborates with the District's Technology Support Center (TSC), and ensures effective use of the District's incident tracking system to manage and communicate incident status. The TSS maintains clear, timely communication with stakeholders and escalates complex enterprise issues appropriately while retaining ownership through resolution. The TSS serves as a frontline resource in supporting the District's information security policies and practices. The incumbent will be accountable for safeguarding data security and promoting digital safety for students.
Essential Duties
  • Provides timely, on-site troubleshooting and resolution of hardware, software, network, and instructional technology issues across all district facilities
  • Manages service requests through the District ticketing system, consistently meeting defined Service Level Agreements (SLA) including response and resolution
  • Maintains clear, bi-directional communication regarding incident status and major technology initiatives with the service desk, technical support coordinators and stakeholders
  • Ensures positive end-user experiences through clear communication, responsiveness, and follow-through
  • Ensures uninterrupted operations through the rapid prioritization and resolution of critical technology incidents
  • Delivers solutions that meet organizational needs while adhering to district technology standards, architecture, and governance requirements
  • Supports the deployment and implementation of new technology solutions in alignment with district standards
  • Provides guidance to staff to promote effective adoption and use of District-approved technology
  • Monitors systems, devices, and environments to proactively identify and resolve potential issues before impacting operations
  • Collaborates with the TSC to identify trends in recurring incidents and recommend preventative solutions or process improvements
  • Maintains a strong working knowledge of district instructional and enterprise software to support accurate diagnosis and timely resolution of issues
  • Installs, configures, and deploys end-user devices, including workstations, printers, and instructional technology equipment
  • Maintains accurate inventory records, including device assignments, locations, quantities, and repair status
  • Supports device lifecycle processes, including deployment, collection, repair, and end-of-year/start-of year-readiness
  • Assists with support and maintenance of all district IT-related equipment
  • Maintains current technical knowledge and skills relevant to the role, including emerging technologies and district-supported platforms
  • Performs additional duties and responsibilities as assigned by the appropriate administrator in support of organizational goals and operational needs

Required Education
Associate's Degree in a related field or In lieu of degree, will consider 2 years of related technology experience per year of college (4 years)
Certification/Licensure
CompTIA A+ certification required
Experience Qualifications
A minimum of two (2) years of demonstrated relevant experience required
Knowledge/Skills/Abilities
  • Ability to collaborate effectively with cross-functional teams, support personnel, and stakeholders across the organization
  • Ability to independently learn new technologies and provide guidance and support to end users
  • Ability to manage multiple tasks, priorities, and responsibilities in a fast-paced environment
  • Demonstrated critical thinking and problem-solving skills to diagnose and resolve technical issues effectively
  • Demonstrated understanding of end-user technology hardware, including desktops, laptops, tablets, mobile devices, printers, and other peripheral equipment
  • Familiarity with enterprise IT support tools and systems, (e.g., Active Directory, endpoint management systems, service management platforms)
  • Strong written and verbal communication skills with the ability to clearly translate technical issues and solutions for both technical and non-technical audiences
  • Working knowledge of one or more operating systems, (e.g., Microsoft Windows, macOS, or Linux)
  • Working knowledge of productivity and collaboration tools (e.g. Microsoft 365 or equivalent) and modern web browsers

Working Conditions
  • Primarily working on-site at a school or district facilities and administrative environments

Physical Demands
  • Ability to climb ladders and work at varying heights to install, maintain, and support technology equipment
  • Ability to lift and move equipment up to 50 lbs., as required
  • Routine physical activity associated with technical support work

Posting ID: 35122
It is the policy of the Fulton County School System not to discriminate on the basis of race, color, sex, religion, national origin, age, or disability in any employment practice, educational program, or any other program, activity, or service. If you wish to make a complaint or request accommodation or modification due to discrimination in any program, activity, or service, contact Compliance Coordinator Gonzalo LaCava, 6201 Powers Ferry Rd, NW, Atlanta, Georgia 30339, or phone 470-254-4585.TTY 1-800-255-0135.
Technology Support Specialist
Req ID: Fulton County Schools

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