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Level 1 Tech Support Jobs in Baton Rouge, LA (NOW HIRING)

Immense Networks

Be Seen First

Level One Technical Engineer

Baton Rouge, LA · On-site

$20 - $25/hr

Immense Networks is looking for a Level One Technical Engineer with a passion for IT support, strong troubleshooting abilities, and a desire to grow their technical skills. This entry-level role ...

Trustitllc

Level 2 IT Support for MSP

Baton Rouge, LA · On-site

$60 - $80/hr

* We're looking to add a skilled IT Support Technician to our established MSP team, with responsibilities split between remote support and in-person work * $57,500 - $67,500 * This position includes ...

Alliance Safety Council

MSR Level 1

Gonzales, LA · On-site

MSR Level 1 ASC Gonzales - Gonzales, LA 70737 Overview Position Type Full Time Travel Percentage ... Member Service Representatives support the Member Services Department by providing support and ...

TrustIT

Level 2 IT Support for MSP

Baton Rouge, LA · On-site

$19 - $26/hr

* $57,500 - $67,500 * We're looking to add a skilled IT Support Technician to our established MSP team ... In the body of the email, let me know 1) Your favorite color 2) Why you think we're asking this ...

Varsity Tutors

CFA - Level 1 Tutor

Baton Rouge, LA · Remote

$18 - $40/hr

Our AI-powered Tutor Copilot enhances your sessions with real-time instructional support, lesson ... advanced technology, AI, and the latest in learning science to create personalized learning ...

Alliance Safety Council

MSR Level 1

Baton Rouge, LA · On-site

MSR Level 1 Corporate Reiger - Baton Rouge, LA 70809 Member Service Representative Level I Job ... Member Service Representatives support the Member Services Department by providing support and ...

ALLIANCE SAFETY COUNCIL

MSR Level 1

Baton Rouge, LA · On-site

Member Service Representatives support the Member Services Department by providing support and ... While performing the duties of a CSR Level 1, the employee must be able to stand for extended ...

ALLIANCE SAFETY COUNCIL

MSR Level 1

Gonzales, LA · On-site

Member Service Representatives support the Member Services Department by providing support and ... While performing the duties of a CSR Level 1, the employee must be able to stand for extended ...

ALLIANCE SAFETY COUNCIL

MSR Level 1

Gonzales, LA · On-site

Member Service Representatives support the Member Services Department by providing support and ... While performing the duties of a CSR Level 1, the employee must be able to stand for extended ...

ALLIANCE SAFETY COUNCIL

MSR Level 1

Gonzales, LA · On-site

Member Service Representatives support the Member Services Department by providing support and ... While performing the duties of a CSR Level 1, the employee must be able to stand for extended ...

ALLIANCE SAFETY COUNCIL

MSR Level 1

Baton Rouge, LA · On-site

Member Service Representatives support the Member Services Department by providing support and ... While performing the duties of a CSR Level 1, the employee must be able to stand for extended ...

ALLIANCE SAFETY COUNCIL

MSR Level 1

Gonzales, LA · On-site

Member Service Representatives support the Member Services Department by providing support and ... While performing the duties of a CSR Level 1, the employee must be able to stand for extended ...

ALLIANCE SAFETY COUNCIL

MSR Level 1

Gonzales, LA · On-site

Member Service Representatives support the Member Services Department by providing support and ... While performing the duties of a CSR Level 1, the employee must be able to stand for extended ...

ALLIANCE SAFETY COUNCIL

MSR Level 1

Gonzales, LA · On-site

Member Service Representatives support the Member Services Department by providing support and ... While performing the duties of a CSR Level 1, the employee must be able to stand for extended ...

Walmart

Optician Level 1

Port Allen, LA · On-site

$15 - $23/hr

Mid-Shift, Closing Location Walmart Supercenter #1136 3255 LA HIGHWAY 1 S, PORT ALLEN, LA, 70767, US Job Overview Vision associates focus on supporting customers in the eye care center. They assist ...

Walmart

Optician Level 1

Baton Rouge, LA · On-site

$15 - $23/hr

... focus on supporting customers in the eye care center. They assist with verifying prescription ... For information about benefits and eligibility, see One.Walmart.com. Walmart is committed to ...

Walmart

Optician Level 1

Zachary, LA · On-site

$15 - $23/hr

... focus on supporting customers in the eye care center. They assist with verifying prescription ... For information about benefits and eligibility, see One.Walmart.com. Walmart is committed to ...

Walmart

Optician Level 1

Baker, LA · On-site

$15 - $23/hr

... focus on supporting customers in the eye care center. They assist with verifying prescription ... For information about benefits and eligibility, see One.Walmart.com. Walmart is committed to ...

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All JobsLevel 1 Tech Support JobsLevel 1 Tech Support Jobs in Baton Rouge, LA

Level 1 Tech Support information

See Baton Rouge, LA salary details

$25.9K

$41.8K

$63.4K

How much do level 1 tech support jobs pay per year?

As of Sep 9, 2026, the average yearly pay for level 1 tech support in Baton Rouge, LA is $41,751.00, according to ZipRecruiter salary data. Most workers in this role earn between $36,000.00 and $45,100.00 per year, depending on experience, location, and employer.

What is a Level 1 Tech Support?

Level 1 Tech Support, also known as first-line support, is the initial point of contact for users experiencing technical issues with products or services. These support professionals handle basic troubleshooting, answer common questions, and resolve simple problems like password resets or connectivity issues. If a problem is more complex, Level 1 Tech Support will escalate the issue to higher-level technicians. Their goal is to provide quick and effective solutions to users, ensuring a positive customer experience.

What are the key skills and qualifications needed to thrive as a Level 1 Tech Support, and why are they important?

To thrive as a Level 1 Tech Support, you need basic IT knowledge, troubleshooting abilities, and familiarity with operating systems and common software, often supported by a high school diploma or equivalent. Proficiency with ticketing systems like Zendesk or ServiceNow and basic networking tools is typically required. Excellent communication, patience, and problem-solving skills help build rapport with users and resolve issues efficiently. These skills are crucial for delivering prompt technical assistance and ensuring user satisfaction in a support-driven environment.

What are some common challenges faced by Level 1 Tech Support professionals, and how can they effectively manage them?

Level 1 Tech Support professionals often encounter challenges such as handling a high volume of support tickets, managing frustrated users, and quickly troubleshooting a wide range of technical issues. Successfully managing these challenges requires strong communication skills, patience, and the ability to follow standardized procedures for problem resolution. Regular collaboration with higher-level support teams helps in escalating complex issues, while maintaining thorough documentation ensures consistent and effective support for end users.

What is the difference between Level 1 Tech Support vs Help Desk Technician?

AspectLevel 1 Tech SupportHelp Desk Technician
CredentialsBasic certifications like CompTIA A+ often preferredSimilar certifications, often the same as Level 1 Tech Support
Work EnvironmentEntry-level support, often in call centers or IT departmentsCustomer-facing roles, providing technical assistance remotely or on-site
ResponsibilitiesInitial troubleshooting, password resets, basic hardware/software issuesDiagnosing and resolving user issues, escalating complex problems
Industry UsageCommon in IT support, tech companies, and service providersWidely used in IT support, customer service, and technical departments

Both roles involve entry-level technical support with similar credentials and work environments. The main difference lies in terminology and specific responsibilities, but they often overlap in daily tasks and industry usage.

Level 1 Tech Support jobs near you
Infographic showing various Level 1 Tech Support job openings in Baton Rouge, LA as of September 2026, with employment types broken down into 82% Full Time, 15% Part Time, and 3% Contract. Highlights an 100% In-person job distribution, with an average salary of $41,751 per year, or $20.1 per hour.

Level 1 IT Support Technician

Baton Rouge, LA • On-site

ISC Constructors
Construction • 1 - 5K employees
Learn more about ISC Constructorsexternal

$19 - $26/hr

Full-time

Re-posted 28 days ago

ISC Constructors rating

7.3

Company rating: 7.3 out of 10

Based on 6 frontline employees who took The Breakroom Quiz

Job description

Who We Are:
For over 35 years, ISC has provided safe, high quality electrical, instrumentation and controls solutions to global leading industrial manufacturers. With offices in Baton Rouge, Beaumont, Houston, Corpus Christi, and Columbus, as well as job sites around the country, ISC has grown our team as high 3,000+ associates and offers full-service engineering, construction, and maintenance solutions throughout the United States.
The Position:
Under the general supervision of the IT Operations Manager, the Level 1 IT Support Technician provides first-level technical support for the company's end users, devices, and core technology systems. This position is responsible for responding to support requests, troubleshooting hardware and software issues, setting up and maintaining user devices, documenting resolutions, and escalating more complex problems when needed.
This role is a front-line position within the IT department and is critical to delivering reliable, professional, and timely support to associates across the organization.
Key Responsibilities
End User Support
  • Provide first-level technical support for issues related to computers, software, printers, mobile devices, and other company technology.
  • Respond to support requests submitted through approved IT support channels.
  • Troubleshoot and resolve basic technical issues in a timely, professional, and customer-focused manner.
  • Follow up with users to ensure issues have been fully resolved.
  • Escalate advanced or unresolved issues to the appropriate IT team members.

Device Setup, Maintenance, and Troubleshooting
  • Install, configure, maintain, and repair computer hardware, software, and peripheral devices.
  • Perform routine troubleshooting for workstation, email, login, printing, and connectivity issues.
  • Run diagnostic tools and apply standard corrective actions to resolve technical problems.
  • Assist with new user setup, device deployments, upgrades, replacements, and moves.
  • Support basic troubleshooting of Local Area Network (LAN), Wide Area Network (WAN), and related connectivity issues.

Documentation and Process Support
  • Document support activity, troubleshooting steps, and issue resolutions in the company's ticketing system.
  • Assist in developing and maintaining IT documentation, support procedures, and knowledge base content.
  • Help reinforce IT standards, support processes, and best practices across the organization.

Security and Asset Support
  • Assist with endpoint protection, software updates, patching, and other routine system maintenance tasks.
  • Support established IT security procedures related to device handling, user access, and issue reporting.
  • Assist with tracking and maintaining IT hardware inventory and related records.

Team Collaboration
  • Work closely with the IT team to support daily operations and provide consistent service to the business.
  • Assist with IT projects, technology rollouts, and other department initiatives as assigned.
  • Maintain a professional, service-oriented approach when supporting associates at all levels of the organization.

Qualifications
  • Associate's degree in Information Technology or a related field preferred; equivalent experience may be considered.
  • Prior help desk, desktop support, or technical support experience preferred.
  • Basic knowledge of computer hardware, software, printers, and mobile devices.
  • Familiarity with Microsoft 365 applications and Windows operating systems.
  • Basic understanding of networking concepts preferred.
  • CompTIA A+ certification is a plus.

Competencies
  • Strong customer service mindset and a professional approach to user support.
  • Effective written and verbal communication skills.
  • Strong troubleshooting and problem-solving ability.
  • Ability to work independently on routine issues and escalate when appropriate.
  • Strong attention to detail and accuracy.
  • Ability to manage multiple tasks and priorities in a fast-paced environment.
  • Dependable, team-oriented, and committed to delivering high-quality support.
  • Demonstrates professionalism, integrity, and sound judgment.

Working Conditions / Physical Requirements
  • Ability to lift, carry, and move standard IT equipment such as laptops, monitors, printers, and desktop devices.
  • Ability to work onsite during normal business hours.
  • Ability to travel occasionally to other office or jobsite locations, if needed.
  • Occasional after-hours or off-hours support may be required based on business needs.

Other Information:
  • Excellent wages and complete benefits package.
  • We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
  • ISC evaluates and hires applicants for employment based exclusively upon the applicant's merit. No applicant will ever be required to pay money (or any other form of compensation) to an ISC employee in order to be hired by or considered for employment with the Company.
  • This announcement is not intended to be a complete listing of all similar, miscellaneous, or incidental, duties, which may be required from day-to-day. ISC utilizes the multi-skill concept and expects all associates to perform other job requirements.

Accessibility: If you need an accommodation as part of the employment process please contact Human Resources at
Phone: 225.756.7501
Email: hr@iscgrp.com
Equal Opportunity Employer, including disabled and veterans.
If you want to view the Know Your Rights: Workplace Discrimination is Illegal poster, click HERE
If you want to view the Pay Transparency Policy Statement, please click the link: English

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