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Level 1 Tech Support Jobs in Baton Rouge, LA (NOW HIRING)

Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... level depending on the billet. Education Education benefits are available through standard Navy ...

Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... level depending on the billet. Education Education benefits are available through standard Navy ...

Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... level depending on the billet. Education Education benefits are available through standard Navy ...

Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... level depending on the billet. Education Education benefits are available through standard Navy ...

Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... level depending on the billet. Education Education benefits are available through standard Navy ...

Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... level depending on the billet. Education Education benefits are available through standard Navy ...

Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... level depending on the billet. Education Education benefits are available through standard Navy ...

Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... level depending on the billet. Education Education benefits are available through standard Navy ...

Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... level depending on the billet. Education Education benefits are available through standard Navy ...

Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... level depending on the billet. Education Education benefits are available through standard Navy ...

Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... level depending on the billet. Education Education benefits are available through standard Navy ...

Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... level depending on the billet. Education Education benefits are available through standard Navy ...

Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... level depending on the billet. Education Education benefits are available through standard Navy ...

Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... level depending on the billet. Education Education benefits are available through standard Navy ...

Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... level depending on the billet. Education Education benefits are available through standard Navy ...

Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... level depending on the billet. Education Education benefits are available through standard Navy ...

Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... level depending on the billet. Education Education benefits are available through standard Navy ...

Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... level depending on the billet. Education Education benefits are available through standard Navy ...

Showing results 41-60

Level 1 Tech Support information

See Baton Rouge, LA salary details

$25.9K

$41.8K

$63.4K

How much do level 1 tech support jobs pay per year?

As of Sep 10, 2026, the average yearly pay for level 1 tech support in Baton Rouge, LA is $41,751.00, according to ZipRecruiter salary data. Most workers in this role earn between $36,000.00 and $45,100.00 per year, depending on experience, location, and employer.

What is a Level 1 Tech Support?

Level 1 Tech Support, also known as first-line support, is the initial point of contact for users experiencing technical issues with products or services. These support professionals handle basic troubleshooting, answer common questions, and resolve simple problems like password resets or connectivity issues. If a problem is more complex, Level 1 Tech Support will escalate the issue to higher-level technicians. Their goal is to provide quick and effective solutions to users, ensuring a positive customer experience.

What are the key skills and qualifications needed to thrive as a Level 1 Tech Support, and why are they important?

To thrive as a Level 1 Tech Support, you need basic IT knowledge, troubleshooting abilities, and familiarity with operating systems and common software, often supported by a high school diploma or equivalent. Proficiency with ticketing systems like Zendesk or ServiceNow and basic networking tools is typically required. Excellent communication, patience, and problem-solving skills help build rapport with users and resolve issues efficiently. These skills are crucial for delivering prompt technical assistance and ensuring user satisfaction in a support-driven environment.

What are some common challenges faced by Level 1 Tech Support professionals, and how can they effectively manage them?

Level 1 Tech Support professionals often encounter challenges such as handling a high volume of support tickets, managing frustrated users, and quickly troubleshooting a wide range of technical issues. Successfully managing these challenges requires strong communication skills, patience, and the ability to follow standardized procedures for problem resolution. Regular collaboration with higher-level support teams helps in escalating complex issues, while maintaining thorough documentation ensures consistent and effective support for end users.

What is the difference between Level 1 Tech Support vs Help Desk Technician?

AspectLevel 1 Tech SupportHelp Desk Technician
CredentialsBasic certifications like CompTIA A+ often preferredSimilar certifications, often the same as Level 1 Tech Support
Work EnvironmentEntry-level support, often in call centers or IT departmentsCustomer-facing roles, providing technical assistance remotely or on-site
ResponsibilitiesInitial troubleshooting, password resets, basic hardware/software issuesDiagnosing and resolving user issues, escalating complex problems
Industry UsageCommon in IT support, tech companies, and service providersWidely used in IT support, customer service, and technical departments

Both roles involve entry-level technical support with similar credentials and work environments. The main difference lies in terminology and specific responsibilities, but they often overlap in daily tasks and industry usage.

Infographic showing various Level 1 Tech Support job openings in Baton Rouge, LA as of September 2026, with employment types broken down into 82% Full Time, 15% Part Time, and 3% Contract. Highlights an 100% In-person job distribution, with an average salary of $41,751 per year, or $20.1 per hour.

IT Support Specialist

Prairieville, LA

U.S. Navy
National Security • 10K+ employees

Full-time

Medical, Dental, Vision, Retirement

Re-posted 4 days ago


United States Navy rating

6.4

Company rating: 6.4 out of 10

Based on 381 frontline employees who took The Breakroom Quiz

43rd of 50 rated military and defense


Job description

Job Title: Information Technology Professional (IT/CTN/IS)
Category / Component: Enlisted Both
Overview
Information Systems Technicians, Cryptologic Technician Networks, and Intelligence Specialists keep the Fleet connected, informed, and secure by operating and defending networks, conducting cyber operations, and producing intelligence for decision makers across the Navy.
Key Responsibilities

As an Information Systems Technician, design, operate, secure, and restore networks, servers, and communication systems that support naval operations; as a Cryptologic Technician Networks specialist, conduct offensive and defensive cyber operations, investigate and track adversary activity, and help protect Navy networks and critical systems; as an Intelligence Specialist, collect and analyze information on adversaries, environments, and weather and create intelligence products and briefings for commanders.
What to Expect
High tempo, mission critical work supporting around the clock operations and watch floors; mix of help desk and user support, network and systems administration, incident response, and planned maintenance; continuous learning in cyber tools, network defense, signals analysis, and intelligence production; strict requirements for handling classified information and complying with security and information assurance standards; shift work, duty rotations, and deployments afloat and ashore.
Work Environment
Worldwide assignments ashore at information warfare and intelligence commands and afloat on ships, aircraft, or submarines; work in secure facilities, server rooms, operations centers, and shipboard communications spaces; close teamwork within information warfare and intelligence teams and with supported operational units.
Pathways, Training & Advancement
Recruit Training followed by Class A School in an information warfare specialty, such as IT or CTN at information warfare training sites and IS at intelligence training commands; advanced C schools and follow on training in areas such as cyber operations, network defense, digital forensics, signals analysis, targeting, imagery, language, and mission systems; progressive advancement based on qualifications, performance, and warfare pins such as Information Warfare and platform specific warfare designations.
Direct enlistment into IT, CTN, or IS pipelines from civilian life based on aptitude, security clearance eligibility, and Navy needs; in service conversion opportunities for qualified Sailors who meet screening criteria and community requirements; Reserve accession pathways for prior service or qualified civilian professionals when manning needs allow.
Qualifications
All Navy jobs require meeting general enlistment or commissioning standards, which typically include:

  • Eligibility to serve in the United States Navy, which may involve United States citizenship or other legal residency and work status, depending on the program and current law and policy
  • A high school diploma or equivalent for enlisted positions, and a bachelors or qualifying professional degree for officer positions
    Meeting age limits that vary by program and are set in law and Navy policy. Some communities have more restrictive age ranges
    Meeting medical, vision, and dental standards, including body composition and physical fitness requirements, with some jobs requiring more demanding standards
  • Meeting character and conduct standards, including background screening
  • Achieving required test scores for your program, such as the Armed Services Vocational Aptitude Battery for enlisted roles or officer qualification tests for officer programs
  • Eligibility for a security clearance when required for your rating or designator
  • Additional qualifications can include specific skills, education, licensure, or experience that are unique to a job or community and will be reviewed with you by a recruiter.

Additional qualifications for this job may include:
United States citizenship or equivalent status as allowed by law and policy, with most billets requiring citizenship; high school diploma or equivalent; at least 17 years of age; strong interest and aptitude in computers, networks, cyber operations, and analytical work; eligibility for a security clearance at the Secret or Top Secret level depending on the billet.
Education
Education benefits are available through standard Navy programs such as Tuition Assistance, the Post-9/11 GI Bill, ACE-recommended college credit for Navy training, Navy COOL-funded certifications, USMAP apprenticeships, and other Navy College Program opportunities. Specific options depend on the Sailors status, training, and current Navy policy.
Pay, Benefits & Service
Pay, benefits, and service commitments follow standard Navy Active and/or Reserve policies for this type of role, including basic pay, allowances when eligible, health coverage, and retirement options. Exact entitlements, special pays, and service obligations depend on program, component, years of service, and current law and Navy guidance.
Incentives
Incentives such as bonuses, special pays, and loan repayment may be available at times for specific ratings or communities, but they change frequently and cannot be guaranteed. Applicants must confirm current incentives and eligibility with an official Navy recruiter or authoritative Navy source.
Notes and Disclaimers
This description is a general overview of typical duties, training, and opportunities in this community. It does not replace official Navy instructions, policies, or contracts and does not guarantee specific assignments, training, incentives, or outcomes. Actual opportunities depend on Navy needs, individual performance, screening results, and current law and policy.

Required
    Preferred
      Job Industries
      • Government & Military

      What United States Navy employees say

      Pay

      Benefits

      Hours and flexibility

      Workplace

      Get the full story on Breakroom


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      About US Navy

      Sourced by ZipRecruiter

      Industry

      National security, national security and international affairs, public safety statistics centers and offices, guided missile and space vehicle manufacturing and public administration

      Company size

      10,000+ Employees

      Headquarters location

      Washington, DC, US

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