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Level 1 Tech Support Jobs (NOW HIRING)

3Md Inc.

IT Support Associate III

Redmond, WA · On-site

$60 - $80/hr

Mentor and provide technical guidance and structured training to Level 1 and Level 2 IT Support Associates, supporting their growth toward Level 2 and Level 3 readiness * Design and govern onboarding ...

KSB, Inc.

IT Support Engineer II

Richmond, VA · On-site

$60 - $80/hr

IT Support Engineer IISkip to main contentThis website stores cookies on your computer. These ... Deliver hands-on Level 1 and Level 2 technical support at multiple facility locations* **System ...

710 Labs

IT Support Specialist

River Rouge, MI · On-site

$55K - $65K/yr

Provide level 1 to level 2 support to company staff * Implement and manage new IT systems and services as directed by the Sr. IT Manager or VP, IT * Develop and implement IT processes and procedures

Diamond Assets

IT Support Specialist II

Milton, WI · On-site

Job Title: IT Support Specialist 2 The IT Support Specialist 2 is an experienced technical resource ... Mentor, train, and review the work of Level 1 specialists, helping them grow their technical and ...

Diamond Assets

WI · On-site

$60 - $80/hr

Job Title: IT Support Specialist 2 The IT Support Specialist 2 is an experienced technical resource ... Mentor, train, and review the work of Level 1 specialists, helping them grow their technical and ...

Apetan Consulting llc

IT Support Specialist

New York, NY · On-site

$80 - $150/hr

Our client is seeking an experienced IT Support Specialist (Level 1) to join their IT Infrastructure team supporting a fast-paced, enterprise environment. This role serves as the frontline technical ...

PBK

IT Support Analyst I

Houston, TX · On-site

... applications and related technology. Activities include recognition, research, isolation ... Provide escalated support for all Level 1 escalations. * Onboard new users and workstations ...

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Level 1 Tech Support information

See salary details

$27K

$43.5K

$66K

How much do level 1 tech support jobs pay per year?

As of Sep 8, 2026, the average yearly pay for level 1 tech support in the United States is $43,480.00, according to ZipRecruiter salary data. Most workers in this role earn between $37,500.00 and $47,000.00 per year, depending on experience, location, and employer.

What is a Level 1 Tech Support?

Level 1 Tech Support, also known as first-line support, is the initial point of contact for users experiencing technical issues with products or services. These support professionals handle basic troubleshooting, answer common questions, and resolve simple problems like password resets or connectivity issues. If a problem is more complex, Level 1 Tech Support will escalate the issue to higher-level technicians. Their goal is to provide quick and effective solutions to users, ensuring a positive customer experience.

What are the key skills and qualifications needed to thrive as a Level 1 Tech Support, and why are they important?

To thrive as a Level 1 Tech Support, you need basic IT knowledge, troubleshooting abilities, and familiarity with operating systems and common software, often supported by a high school diploma or equivalent. Proficiency with ticketing systems like Zendesk or ServiceNow and basic networking tools is typically required. Excellent communication, patience, and problem-solving skills help build rapport with users and resolve issues efficiently. These skills are crucial for delivering prompt technical assistance and ensuring user satisfaction in a support-driven environment.

What are some common challenges faced by Level 1 Tech Support professionals, and how can they effectively manage them?

Level 1 Tech Support professionals often encounter challenges such as handling a high volume of support tickets, managing frustrated users, and quickly troubleshooting a wide range of technical issues. Successfully managing these challenges requires strong communication skills, patience, and the ability to follow standardized procedures for problem resolution. Regular collaboration with higher-level support teams helps in escalating complex issues, while maintaining thorough documentation ensures consistent and effective support for end users.

What is the difference between Level 1 Tech Support vs Help Desk Technician?

AspectLevel 1 Tech SupportHelp Desk Technician
CredentialsBasic certifications like CompTIA A+ often preferredSimilar certifications, often the same as Level 1 Tech Support
Work EnvironmentEntry-level support, often in call centers or IT departmentsCustomer-facing roles, providing technical assistance remotely or on-site
ResponsibilitiesInitial troubleshooting, password resets, basic hardware/software issuesDiagnosing and resolving user issues, escalating complex problems
Industry UsageCommon in IT support, tech companies, and service providersWidely used in IT support, customer service, and technical departments

Both roles involve entry-level technical support with similar credentials and work environments. The main difference lies in terminology and specific responsibilities, but they often overlap in daily tasks and industry usage.

More about Level 1 Tech Support jobs

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What are popular job titles related to Level 1 Tech Support jobs?

For Level 1 Tech Support jobs, the most frequently searched job titles are:

Level 1 Tech Support jobs near you

Hydroblast/Vacuum Technician Level 1 (Entry Level)

Mobile, AL

ATLAS INDUSTRIAL OUTSOURCING, LLC
Facilities Support Services • 201 - 500 employees
Learn more about ATLAS INDUSTRIAL OUTSOURCING, LLCexternal

Full-time

Re-posted 2 days ago

Job description

Description

Hydro-blast/Vacuum Technician Level 1 (TECH 1) performs industrial hydro-blast, vacuum work, and associated labor in outages, shutdowns, turnarounds, and general maintenance scopes. The work takes place in advanced manufacturing and power generation facilities throughout the US. 


Hydro-blast/Vacuum Technician Level 1 (TECH 1) are required to travel, sometimes for long periods, to perform this work. 

Adhere to the Atlas Core Values: Safety, Strong Work Ethic, Professionalism, and Honesty

Cooperate with Team Leader, coworkers, and customers in carrying out assigned work.

Safely perform general labor, as required, including but not limited to shoveling, raking, using pickaxe, using hand and/or power tools, carrying buckets, picking up trash, and wiping surfaces 

Understand and use proper personal protective equipment for industrial hydro-blast and vacuum jobs.

Identify and properly use vacuum truck equipment and components.

Properly set up or assist in setting up vacuum projects.

Perform vacuum operations using flex hose and hard pipe.

Use the best safety practices relative to industrial vacuum work. 

Operate Safety-T during vacuum operations.

Understand and use proper personal protective equipment for hydro-blasting jobs.

Be able to identify hydro-blasting equipment and components.

Properly set up or assist in setting up hydro-blasting projects.

Be able to identify and properly rig anti-withdrawal devices.

Use the best safety practices relative to hydro-blasting. 

Work in confined spaces as required by project.

Work from heights greater than four feet wearing fall protection PPE as required by project.

Follow proper lock out/tag out procedure.

Be clean shaven as required by project.

Wear respiratory protection as required by project.

Assist with the implementation of worksite protection, by means of barricades, warning signs or cones.

Take action to replace PPE when it becomes damaged.

Take action to ensure proper housekeeping on jobsites.

Take action to remove any unauthorized personnel who enter a danger area.

Confirm that any personnel entering the barricade area shall wear the required PPE.

Stop work if equipment is improperly set up, missing components, or damaged/malfunctioning.

Stop work if there is a change in conditions that affect safety, if any existing hazard is ignored, or any new hazard is introduced.

Review JSA and provide input on identifying hazards and controls.

Follow all safe work habits in accordance with Company rules, OSHA regulations, and customer requirements.

Immediately report any unsafe conditions to Atlas Team Leader or customer supervision

Communicate regularly with Atlas Team Leader on progression of job and any complications that occur.


Requirements

  • There are no minimum requirements to apply for the position of Tech 1
  • Provide satisfactory results of a pre-employment drug screen.
  • Provide satisfactory results of a pre-employment background check.
  • Successfully complete the Atlas Qualifying Program 


Apply