Legal Support Manager Jobs (NOW HIRING)

S&A Legal Management Services, Inc. is a legal recovery organization dedicated to providing exceptional representation to financial‑sector clients.

We are committed to delivering distinctive quality and unparalleled service. Every employee plays a vital role in fulfilling our mission and achieving our vision through dedication, hard work, and collaboration.

Driven by our continued growth and commitment to excellence, we are currently seeking a dedicated Legal Support Manager to join our Media & Affidavits team.

Essential Duties and Responsibilities

The essential functions include, but are not limited to the following:

• Assist in the development of media controls and processes to ensure compliance with Firm and Client standards. Said processes shall address the role media plays throughout the legal process from demand through judgment.
• Liaison with the production team to ensure affidavit and verified pleading requests that rely on media processes are not delayed.
• Liaise with the EA team on processes related to the acquisition of media from clients, ensuring consistency and accuracy of established processes.
• Responsible for the daily supervision of media staff
• Oversee hiring, training, discipline, and growth of team members. Monitor productivity, performance, quality, and compliance of the team.
• Establish and oversee progress on team &/or individual goals. Complete reviews and provide necessary coaching throughout the year based upon progress
• Respond to escalated media-related inquiries from other departments
• Ensure policies and procedures are executed consistently with Firm and Client standards
• Respond to all client and audit requests related to media
• Confer with Firm Managers and Executive staff on carrying out Firm objectives, overcoming challenges, completing projects, and cultivating the Firm’s reputation
• Facilitate improvement to current processes and partner with appropriate department for implementation of approved robotic processes.
• Contribute to client communications and/or performance meetings relative to the status of media requests, processing, or utilization.

Minimum Qualifications (Knowledge, Skills, and Abilities)

• Experience reviewing and applying client manuals or work standards, and detailed procedural details.
• Ability to implement process changes in coordination with the EA team, media team, and other internal departments.
• Strong organizational skills with the ability to manage multiple priorities in a high-volume, deadline-driven environment.
• Exceptional attention to detail, particularly with legal documents, media files, naming conventions, and client-specific requirements.
• Experience drafting, updating, and maintaining work instructions, SOPs, training guides, and related process documentation preferred.
• FTP experience preferred
• Training, coaching, or team development experience preferred.
• Ability to identify recurring issues, document trends, and assist with process improvements to increase accuracy, compliance, and efficiency.
• Ability to work efficiently with excellent attention to detail in a high-volume, fast-paced environment
• Minimum five years of relevant work experience in the legal field; equivalent combination of education and/or experience considered
• Minimum of five years of relevant work experience in a leadership role
• Knowledge of legal terminology and legal document management (e.g., briefs, summonses, complaints, motions, pleadings, and discovery)
• Familiarity with litigation management software systems
• Effective oral and written communication skills with knowledge of correct grammar, spelling, and punctuation usage
• Proficient in Microsoft Office applications such as Word, Excel, and PowerPoint; ability to operate basic office equipment such as a copy machine, fax machine, printer, scanner, and computer; proficient with internet research
• Ability to multi-task and manage time effectively
• Ability to be flexible to adapt and act quickly when urgent matters require it
• Ability to work and maintain patience with diverse individuals of various ethnic backgrounds and professional competencies
• Ability to maintain confidentiality