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Learning Development In Hospitality Jobs in Michigan

RPM

Learning & Development Manager

Birmingham, MI · On-site

Learning & Development Manager RPM is an international non-asset-based logistics and supply chain ... As one of the fastest-growing logistics companies in North America, RPM executes thousands of ...

RPM

Learning & Development Manager

Birmingham, MI · On-site

Learning & Development Manager RPM is an international non-asset-based logistics and supply chain ... As one of the fastest-growing logistics companies in North America, RPM executes thousands of ...

Apply Early

gedc

Learning & Development Specialist

Southfield, MI · On-site

In this role, you will be a key specialist and subject matter expert on a variety of topics which ... The Learning and Development Specialist will leverage LMS administration and eLearning development ...

gedc

Learning & Development Specialist

Southfield, MI · On-site

In this role, you will be a key specialist and subject matter expert on a variety of topics which ... The Learning and Development Specialist will leverage LMS administration and eLearning development ...

OneMagnify

Learning & Development Manager

Detroit, MI · On-site

The impact shows up in stronger performance, clearer career paths, and a workforce that's ready for ... learning and development, training, or talent management * Experience with learning management ...

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All JobsLearning Development In Hospitality JobsLearning Development In Hospitality Jobs in Michigan

Learning Development In Hospitality information

What is learning and development in hospitality?

Learning and development in hospitality refers to the process of training and educating employees within the hospitality industry—such as hotels, restaurants, and resorts—to improve their skills, knowledge, and performance. This can include onboarding, technical training, customer service workshops, leadership programs, and ongoing professional development. The goal is to enhance guest experiences, increase employee satisfaction, and support business growth by ensuring staff are well-equipped to meet industry standards and expectations.

What are the 5 C's of hospitality industry?

The 5 C's of the hospitality industry are Character, Courtesy, Cleanliness, Comfort, and Consistency. These principles are essential for hospitality professionals to deliver excellent guest experiences and maintain high service standards. Developing skills related to these areas can enhance a career in hospitality and customer service roles.

What skills do you develop in hospitality?

In hospitality, individuals develop skills such as customer service, communication, problem-solving, and teamwork. They also learn to manage time effectively, handle stressful situations, and often gain knowledge of industry-specific tools like reservation systems and point-of-sale software.

How to upskill in the hospitality industry?

Learning and development professionals in hospitality can upskill by pursuing industry-specific certifications such as ServSafe or HACCP, attending training workshops, and gaining experience in customer service, management, or food safety. Developing skills in communication, problem-solving, and technology tools like reservation systems can also enhance career growth.

What is the difference between Learning Development In Hospitality vs Hospitality Trainer?

AspectLearning Development In HospitalityHospitality Trainer
CredentialsTypically requires certifications in instructional design, adult learning, or hospitality managementOften requires certifications in hospitality, training, or related fields
Work EnvironmentDesigns and implements training programs within hotels, resorts, or hospitality companiesDelivers training sessions directly to staff in hospitality settings
Employer & Industry UsageUsed by hospitality organizations to develop employee skills and knowledgeCommonly employed as a role within hospitality companies or training agencies

Learning Development In Hospitality focuses on creating comprehensive training programs and curricula, while Hospitality Trainers primarily deliver training sessions directly to staff. Both roles aim to improve service quality but differ in scope and responsibilities.

What are the key skills and qualifications needed to thrive as a Learning and Development professional in hospitality, and why are they important?

To thrive as a Learning and Development professional in hospitality, you need expertise in instructional design, adult learning principles, and a background in hospitality management or training. Familiarity with learning management systems (LMS), e-learning authoring tools, and industry certifications like Certified Hospitality Trainer (CHT) are typically required. Strong communication, cultural awareness, and the ability to inspire and engage diverse teams are vital soft skills. These competencies ensure effective training programs that enhance staff performance and elevate guest experiences in a dynamic, service-oriented industry.

What is L&D in hospitality?

Learning and Development (L&D) in hospitality refers to training programs and initiatives designed to improve employees' skills, knowledge, and performance. It often includes onboarding, ongoing training, and certifications to ensure staff deliver quality service and meet industry standards.

What are the typical challenges faced by Learning and Development professionals in the hospitality industry, and how can they be addressed?

Learning and Development professionals in hospitality often encounter challenges such as high employee turnover, diverse workforce backgrounds, and the need to deliver consistent training across multiple locations. To address these, professionals focus on creating flexible training programs, leveraging technology for remote learning, and tailoring content to accommodate different learning styles and cultural backgrounds. Building strong relationships with management and frontline staff helps ensure training is relevant and impactful, while ongoing feedback mechanisms enable continuous improvement.
What are popular job titles related to Learning Development In Hospitality jobs in Michigan? For Learning Development In Hospitality jobs in Michigan, the most frequently searched job titles are:
What job categories do people searching Learning Development In Hospitality jobs in Michigan look for? The top searched job categories for Learning Development In Hospitality jobs in Michigan are:
What cities in Michigan are hiring for Learning Development In Hospitality jobs? Cities in Michigan with the most Learning Development In Hospitality job openings:
Learning Development In Hospitality jobs near you
Infographic showing various Learning Development In Hospitality job openings in Michigan as of June 2026, with employment types broken down into 3% As Needed, 12% Full Time, 82% Part Time, 2% Temporary, and 1% Nights. Highlights an 99% Physical, and 1% Remote job distribution.
Learning & Development Manager

Learning & Development Manager

RPM

Birmingham, MI • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 17 days ago

Job description

Learning & Development Manager
RPM is an international non-asset-based logistics and supply chain solutions company. Our focus is to provide customizable solutions tailored to support today's complex supply chains. As one of the fastest-growing logistics companies in North America, RPM executes thousands of shipments per month through a combination of digital innovations and an unwavering commitment to customer success. RPM has evolved as a disruptive and differentiated, end-to-end transportation service provider, to meet the ever-changing needs of its customers. RPM proudly services some of the most recognizable and transformative companies in the world as The Driving Force in Logistics™
Your Role
RPM is seeking a Learning & Development Manager to lead the design, delivery, and continuous improvement of employee learning and development programs across the organization. This role will focus on onboarding, professional development, leadership training, and learning technology to support employee growth and business performance.
The Learning & Development Manager will partner closely with the People & Performance (HR) team and business leaders to identify development needs, implement effective training solutions, and ensure employees have the skills and resources needed to succeed. The ideal candidate is both strategic and hands-on, capable of managing multiple learning initiatives while developing engaging, scalable programs that support organizational goals.
Onboarding Program Enhancement
  • Develop a strong understanding of RPM's business, culture, and operational processes.
  • Assess current onboarding programs and identify opportunities for improvement.
  • Enhance and standardize the new hire onboarding experience to improve engagement, consistency, and time-to-productivity.

Training Content Development
  • Design and develop learning materials that support various learning styles and delivery methods.
  • Create engaging training content for onboarding, role-specific training, and professional development programs.

Learning Program Management
  • Partner with People & Performance (HR) and business leaders to identify learning and development needs across the organization.
  • Support the development and execution of learning initiatives that align with business objectives and workforce needs.
  • Manage multiple learning programs and projects simultaneously while ensuring quality and timely delivery.

Leadership & Professional Development
  • Design, coordinate, and facilitate leadership and professional development programs for employees and people managers.
  • Support career development initiatives and employee growth opportunities.

Training Delivery & Facilitation
  • Deliver training through instructor-led, virtual, and blended learning formats.
  • Coordinate internal and external training resources as needed.
  • Facilitate workshops, onboarding sessions, and development programs.

Learning Technology & LMS Administration
  • Manage and optimize the organization's Learning Management System (LMS).
  • Maintain learning content, user access, reporting, and system functionality.
  • Identify opportunities to leverage technology to enhance the learner experience.

Program Evaluation & Reporting
  • Monitor participation, engagement, and training effectiveness.
  • Collect feedback and analyze learning data to identify opportunities for improvement.
  • Prepare reports and recommendations for People & Performance (HR) and business leaders.

Stakeholder Collaboration
  • Build strong working relationships with leaders and employees across the organization.
  • Serve as a resource and advisor on learning and development best practices.
  • Collaborate with subject matter experts to develop relevant and impactful training programs.

Budget & Vendor Management
  • Assist in managing learning and development budgets and resources.
  • Coordinate relationships with external training providers and vendors.
  • Ensure cost-effective delivery of learning solutions.

Preferred Qualifications
  • Bachelor's degree in human resources, Organizational Development, Education, Business, or a related field.
  • 5+ years of progressive experience in Learning & Development, Talent Development, Organizational Development, or related discipline.
  • Ability to work full-time on-site in our Birmingham, MI office - RPM HQ.
  • Proven experience designing, implementing, and facilitating onboarding, professional development, and leadership training programs.
  • Strong knowledge of adult learning principles, instructional design methodologies, and learning evaluation practices.
  • Experience delivering training through instructor-led, virtual, eLearning, and blended learning formats.
  • Experience using Learning Management Systems (LMS), HRIS platforms, and eLearning authoring tools.
  • Experience measuring training effectiveness and using data to drive continuous improvement.

Interpersonal Skills
  • Exceptional written, verbal, and presentation communication skills.
  • Strong facilitation and relationship-building skills with the ability to influence stakeholders at all levels.
  • Ability to build trust, collaborate effectively, and manage cross-functional partnerships.

Additional Skills
  • Strong project management and organizational skills with the ability to manage multiple priorities.
  • Ability to translate business needs into practical learning solutions.
  • Demonstrated ability to drive measurable improvements through learning and development initiatives.
  • Proficiency in Microsoft Office Suite and learning technology platforms.

Bonus Points for
  • Experience supporting learning and development initiatives within a multi-site or distributed workforce environment.
  • Experience in logistics, transportation, brokerage, supply chain, or a related industry.

Compensation and Benefits
  • Base + VC (based on achieving company goals)
  • BCBS (medical), Delta Dental & VSP (vision)
  • Life insurance, short & long-term disability - paid by RPM
  • Maternity & Paternity Leave
  • 401(k) with generous employer match
  • Unlimited PTO - use it!

Come as You Are
RPM is an Equal Opportunity Employer. RPM does not discriminate based on race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status, or any other basis covered by appropriate law. All employment is decided based on qualifications, merit, and business need. This job description is intended to define the general nature of the work performed by employees assigned to this role. It is not intended to be an exhaustive list of all responsibilities, duties, and skills of employees in this role. All our employees may be required to perform duties outside of their normal responsibilities from time to time.
Recruitment Agency Notification
RPM does not accept unsolicited agency resumes. Do not forward resumes to our careers email address, RPM employees, or any other company location. RPM is not responsible for any fees related to unsolicited resumes.

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