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Learning Development In Hospitality Jobs in Kentucky

Computer Share

Learning Consultant

Louisville, KY · Hybrid

Support Learning Partners in delivering and maintaining global Learning & Development initiatives aligned with People Plans. * Conduct learning needs analysis and create effective learning solutions ...

Computershare

Learning Consultant

Louisville, KY · On-site

Support Learning Partners in delivering and maintaining global Learning & Development initiatives aligned with People Plans. * Conduct learning needs analysis and create effective learning solutions ...

Athena Hospitality Group

General Manager

Florence, KY · On-site

... and development opportunities for staff Skills and Qualifications: - Proven experience as a Hotel General Manager or in a senior hospitality management role - Strong leadership and team management ...

Athena Hospitality Group

General Manager

Florence, KY

... and development opportunities for staff Skills and Qualifications: - Proven experience as a Hotel General Manager or in a senior hospitality management role - Strong leadership and team management ...

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Learning Development In Hospitality information

What is learning and development in hospitality?

Learning and development in hospitality refers to the process of training and educating employees within the hospitality industry—such as hotels, restaurants, and resorts—to improve their skills, knowledge, and performance. This can include onboarding, technical training, customer service workshops, leadership programs, and ongoing professional development. The goal is to enhance guest experiences, increase employee satisfaction, and support business growth by ensuring staff are well-equipped to meet industry standards and expectations.

What are the 5 C's of hospitality industry?

The 5 C's of the hospitality industry are Character, Courtesy, Cleanliness, Comfort, and Consistency. These principles are essential for hospitality professionals to deliver excellent guest experiences and maintain high service standards. Developing skills related to these areas can enhance a career in hospitality and customer service roles.

What skills do you develop in hospitality?

In hospitality, individuals develop skills such as customer service, communication, problem-solving, and teamwork. They also learn to manage time effectively, handle stressful situations, and often gain knowledge of industry-specific tools like reservation systems and point-of-sale software.

How to upskill in the hospitality industry?

Learning and development professionals in hospitality can upskill by pursuing industry-specific certifications such as ServSafe or HACCP, attending training workshops, and gaining experience in customer service, management, or food safety. Developing skills in communication, problem-solving, and technology tools like reservation systems can also enhance career growth.

What is the difference between Learning Development In Hospitality vs Hospitality Trainer?

AspectLearning Development In HospitalityHospitality Trainer
CredentialsTypically requires certifications in instructional design, adult learning, or hospitality managementOften requires certifications in hospitality, training, or related fields
Work EnvironmentDesigns and implements training programs within hotels, resorts, or hospitality companiesDelivers training sessions directly to staff in hospitality settings
Employer & Industry UsageUsed by hospitality organizations to develop employee skills and knowledgeCommonly employed as a role within hospitality companies or training agencies

Learning Development In Hospitality focuses on creating comprehensive training programs and curricula, while Hospitality Trainers primarily deliver training sessions directly to staff. Both roles aim to improve service quality but differ in scope and responsibilities.

What are the key skills and qualifications needed to thrive as a Learning and Development professional in hospitality, and why are they important?

To thrive as a Learning and Development professional in hospitality, you need expertise in instructional design, adult learning principles, and a background in hospitality management or training. Familiarity with learning management systems (LMS), e-learning authoring tools, and industry certifications like Certified Hospitality Trainer (CHT) are typically required. Strong communication, cultural awareness, and the ability to inspire and engage diverse teams are vital soft skills. These competencies ensure effective training programs that enhance staff performance and elevate guest experiences in a dynamic, service-oriented industry.

What is L&D in hospitality?

Learning and Development (L&D) in hospitality refers to training programs and initiatives designed to improve employees' skills, knowledge, and performance. It often includes onboarding, ongoing training, and certifications to ensure staff deliver quality service and meet industry standards.

What are the typical challenges faced by Learning and Development professionals in the hospitality industry, and how can they be addressed?

Learning and Development professionals in hospitality often encounter challenges such as high employee turnover, diverse workforce backgrounds, and the need to deliver consistent training across multiple locations. To address these, professionals focus on creating flexible training programs, leveraging technology for remote learning, and tailoring content to accommodate different learning styles and cultural backgrounds. Building strong relationships with management and frontline staff helps ensure training is relevant and impactful, while ongoing feedback mechanisms enable continuous improvement.
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Learning Development In Hospitality jobs near you
Learning & Development Manager

Learning & Development Manager

Bluegrass Supply Chain

Bowling Green, KY • On-site

Full-time

Posted 12 days ago

Bluegrass Supply Chain rating

3.4

Company rating: 3.4 out of 10

Based on 5 frontline employees who took The Breakroom Quiz

Job description

Learning & Development Manager
Location: Bowling Green, KY (Hybrid)
Reports To: Vice President, Human Resources
Travel: Up to 50% across multiple sites and states
Salary: $80,000 - $90,000 + 10% Bonus Potential
Why Join Bluegrass Supply Chain?
  • Build and lead a company-wide learning and development function.
  • Partner directly with executive leadership.
  • Make a measurable impact on employee growth and organizational performance.
  • Join a growing organization committed to continuous improvement and career development.

Position Summary
Bluegrass Supply Chain is seeking an experienced Learning & Development Manager to lead training, onboarding, leadership development, and workforce capability initiatives across our growing multi-site operation.
This highly visible role partners with Operations, HR, Safety, and Executive Leadership to design and deliver scalable learning solutions that improve employee performance, engagement, retention, and career growth. The ideal candidate is a builder who thrives in fast-paced environments and enjoys creating programs that make a measurable business impact.
Requirements
Key Responsibilities
  • Develop and execute company-wide learning and development strategies aligned with business objectives.
  • Design and implement onboarding, technical, compliance, safety, leadership, and professional development programs.
  • Establish and manage a Train-the-Trainer program across multiple locations.
  • Own the onboarding process and new hire development through the first 90 days of employment.
  • Design and facilitate supervisor and manager development programs focused on coaching, leadership, and employee engagement.
  • Manage the Learning Management System (LMS), training records, reporting, and compliance requirements.
  • Develop training materials including facilitator guides, presentations, e-learning modules, and job aids.
  • Partner with site leaders and subject matter experts to identify skill gaps and develop effective learning solutions.
  • Measure program effectiveness through training metrics, retention data, learner feedback, and operational performance indicators.
  • Travel regularly to support training delivery, site assessments, and stakeholder engagement.

Qualifications
Education
  • Bachelor's degree in Human Resources, Organizational Development, Education, Business, or related field.
  • Professional certifications such as CPTD, SHRM-CP/SCP, or similar are preferred.

Experience
  • 5+ years of Learning & Development, Organizational Development, or Training experience.
  • 3+ years supporting multi-site operations.
  • Experience within logistics, distribution, manufacturing, transportation, or industrial environments strongly preferred.
  • Proven success designing, facilitating, and implementing training programs for frontline employees and leaders.

SKILLS
  • Strong instructional design and adult learning expertise.
  • Experience administering Learning Management Systems (LMS).
  • Excellent facilitation, presentation, and communication skills.
  • Strong project management and organizational abilities.
  • Data-driven mindset with the ability to measure and improve training effectiveness.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other characteristic protected by applicable law.
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