ZipRecruiter

Log In

1

Lead Customer Service Representative Jobs in Alabama

Circle K Stores, Inc.

Lead Team Member

Phenix City, AL · On-site

As a Lead Customer Service Representative, you will enjoy: * Medical, Vision, Dental, & Life Insurance/Short & Long Term Disability * Flexible Schedules * Weekly Pay * Large, Stable Employer * Fast ...

Circle K Stores, Inc.

Lead Team Member

Phenix City, AL · On-site

As a Lead Customer Service Representative, you will enjoy: * Medical, Vision, Dental, & Life Insurance/Short & Long Term Disability * Flexible Schedules * Weekly Pay * Large, Stable Employer * Fast ...

Circle K

Lead Team Member

Phenix City, AL · On-site

As a Lead Customer Service Representative, you will enjoy: * Medical, Vision, Dental, & Life Insurance/Short & Long Term Disability * Flexible Schedules * Weekly Pay * Large, Stable Employer * Fast ...

previous pagenext page

Showing results 21-40

All JobsLead Customer Service Representative JobsLead Customer Service Representative Jobs in Alabama

Lead Customer Service Representative information

See Alabama salary details

$18.6K

$43.6K

$61.2K

How much do lead customer service representative jobs pay per year?

As of Sep 3, 2026, the average yearly pay for lead customer service representative in Alabama is $43,585.00, according to ZipRecruiter salary data. Most workers in this role earn between $34,400.00 and $51,700.00 per year, depending on experience, location, and employer.

What is a lead customer service representative?

Lead Customer Service Representatives are experienced professionals who oversee and guide customer service teams. They handle complex customer inquiries, resolve escalated issues, and ensure high levels of customer satisfaction. In addition to their own customer service duties, they are responsible for training, mentoring, and supporting team members, as well as coordinating workflow and helping implement company policies. Their role is key in maintaining efficient operations and fostering a positive customer experience.

How does a lead customer service representative typically collaborate with other departments to resolve complex customer issues?

As a Lead Customer Service Representative, you frequently serve as the main point of contact between the customer service team and other departments, such as billing, technical support, or sales. When customers present complex or escalated issues, you coordinate with these teams to gather accurate information and ensure a swift resolution. This role requires strong communication and problem-solving skills, as well as the ability to advocate for the customer while balancing company policies. Effective collaboration not only helps resolve issues efficiently but also fosters stronger interdepartmental relationships and enhances the overall customer experience.

What are the key skills and qualifications needed to thrive as a lead customer service representative, and why are they important?

To thrive as a Lead Customer Service Representative, you need strong interpersonal communication skills, problem-solving ability, and prior experience in customer service, often supported by a high school diploma or equivalent. Familiarity with CRM software, call center systems, and basic office applications is typically required. Leadership, patience, and conflict resolution are standout soft skills that help manage teams and handle complex customer situations. These capabilities ensure smooth team operations, high customer satisfaction, and effective issue resolution.

What is the difference between Lead Customer Service Representative vs Customer Service Supervisor?

AspectLead Customer Service RepresentativeCustomer Service Supervisor
CredentialsHigh school diploma or equivalent; experience in customer serviceHigh school diploma; often some supervisory or leadership training
Work EnvironmentCall centers, retail, or service departmentsCall centers, retail stores, or corporate customer service teams
Employer UsageFrontline role focusing on customer interactions and team supportOversees team performance, manages escalations, and reports to management

The main difference is that a Lead Customer Service Representative primarily handles customer interactions and supports team members, while a Customer Service Supervisor manages the team, oversees operations, and handles escalated issues. Both roles require customer service experience, but the supervisor position involves more leadership responsibilities and oversight.

What are popular job titles related to Lead Customer Service Representative jobs in AL?

For Lead Customer Service Representative jobs in AL, the most frequently searched job titles are:

Lead Customer Service Representative jobs near you
Infographic showing various Lead Customer Service Representative job openings in Alabama as of August 2026, with employment types broken down into 1% As Needed, 82% Full Time, 14% Part Time, 1% Temporary, and 2% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $43,585 per year, or $21 per hour.

Customer Service Rep Lead

SBM Management Services LP

Montgomery, AL

Full-time

Posted 15 days ago

SBM Management Services rating

5.6

Company rating: 5.6 out of 10

Based on 61 frontline employees who took The Breakroom Quiz

203rd of 256 rated facilities management

Job description

Title:Customer Service Rep LeadJob Description:

Job Overview

The CSR Lead will be responsible for the cleanliness and sanitation of the areas assigned and will provide some work direction to custodial staff.

Roles & Responsibilities

To perform this job successfully and safely, an individual must be able to perform each essential duty satisfactorily. Other duties may be assigned.

  • Perform janitorial duties

  • Perform all duties listed on the daily schedule

  • Provide work direction and assistance to custodians as directed by Custodial Supervisor

  • Assist Custodial Supervisor in scheduling and training staff as needed

  • Operate motorized cleaning equipment

  • Track equipment inventory, maintenance, and repairs

  • Schedule clean up and repairs as needed

  • Maintain daily upkeep of assigned area

  • Track and maintain supplies inventory

  • Assist Custodial Supervisor in purchasing cleaning supplies and equipment

  • Perform quality, service, and safety inspections

  • Report incidents and hazardous conditions to supervisor

  • Report employee personnel and customer issues to supervisor

  • Monitor employees for proper use of personal protective equipment, and supplies

  • Correct at risk behavior, then report to the supervisor immediately

  • Provide recommendations for corrective action on areas that need improvement

Qualification

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required to perform this job safely. Other duties, responsibilities and activities may change or be assigned at any time with or without notice.

Education and/ or Experience:High school diploma or GED required. 1 to 2 years related experience.

Certificates, Licenses, Registrations: CPR/AED/First Aid certification. May be required to have a valid driver's license.Completed all safety and task training certification. May be required to be forklift certified.

Knowledge, Skills, and Abilities:

Ability to read and interpret instructions, procedures, manuals, and other documents

Strong verbal and written communication skills

Knowledge of cleaning methods and equipment and willing to share with team

Knowledge of the upkeep and care of the cleaning equipment

Knowledge of cleaning compounds and chemicals, and their safe, efficient use

Supervisory Responsibilities

This position has no supervisory responsibilities.

Physical Demands & Work Environment

  • The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to sit and talk or listen. The employee must be able to lift and/or move up to 35 pounds.

  • The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

Shifts and Compensation

: M-F 6am-2:30pm $18

Benefits:

SBM offers comprehensive benefit packages. For information about SBM's benefits, please visit SBM's website at:

www.sbmmanagement.com/careers Careers - SBM

SBM Management Services, LP and its affiliates are proud to be equal opportunity workplaces. We are committed to equal employment opportunity regardless of race, sex, color, ancestry, religion, national origin, sexual orientation, citizenship, age, marital status, disability, gender identity, Veteran status, or other legally protected status.

What SBM Management Services employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Apply