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L2 Engineer Jobs (NOW HIRING)

aptlogix LLC

L2 Deskside Support

Atlanta, GA · On-site

L2 Deskside Support Engineer Introduction: We are seeking an experienced L2 Deskside Support Engineer to support a fast-paced Financial Services environment through Cognizant (CTS). Responsibilities:

Steel Dynamics, Inc.

L2 Programmer

Terre Haute, IN · On-site

Basic experience or coursework in C# programming; internship, academic, or hands-on project experience is acceptable. * Familiarity with relational databases such as Oracle and SQL Server; exposure ...

Wipro Limited

Test Engineer L2

Jefferson City, MO · On-site

$50 - $55/hr

Job Title: Test Engineer L2 City: Jefferson City State/Province: Missouri Posting Start Date: 5/22/26 Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and ...

Employee Magnets

Engineer - Test L2

Grapevine, TX

Engineer - Test L2 Summary The Test Engineer will establish test procedures and coordinate testing of products under development or in production Essential Duties and Responsibilities include the ...

Steel Dynamics, Inc.

L2 Programmer

Terre Haute, IN

Basic experience or coursework in C# programming; internship, academic, or hands-on project experience is acceptable. * Familiarity with relational databases such as Oracle and SQL Server; exposure ...

Employee Magnets

Engineer - Test L2

Grapevine, TX

Engineer - Test L2 Summary The Test Engineer will establish test procedures and coordinate testing of products under development or in production Essential Duties and Responsibilities include the ...

Steel Dynamics, Inc.

L2 Programmer

Terre Haute, IN · On-site

Basic experience or coursework in C# programming; internship, academic, or hands-on project experience is acceptable. * Familiarity with relational databases such as Oracle and SQL Server; exposure ...

Noblesoft Technologies

Network Engineer L2

Webster, NY · On-site

$30 - $35/hr

Network Engineer L2 Location: Webster NY - Onsite * Expertise with - DCLAN and WAN technologies: Segment Routing, VXLAN, Load Balancers (Citrix/F5) and SDWAN technologies- Cisco * Expertise with ...

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L2 Engineer information

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$39K

$101.8K

$137.5K

How much do l2 engineer jobs pay per year?

As of Jul 12, 2026, the average yearly pay for l2 engineer in the United States is $101,752.00, according to ZipRecruiter salary data. Most workers in this role earn between $84,000.00 and $116,500.00 per year, depending on experience, location, and employer.

What is L1, L2, L3, and L4 engineer?

In technical support and engineering roles, L1, L2, L3, and L4 refer to different levels of expertise and responsibility. L1 engineers handle basic troubleshooting and customer inquiries, L2 engineers resolve more complex issues, L3 engineers provide advanced technical support and often develop solutions, and L4 engineers typically focus on system architecture, design, and high-level problem solving. These levels help structure support teams and define skill requirements for each stage of issue resolution.

How does an L2 Engineer typically collaborate with other IT support tiers and teams?

As an L2 Engineer, you'll frequently collaborate with both L1 support staff and higher-level engineers to resolve complex technical issues. You'll often receive escalated tickets from L1, requiring you to diagnose and troubleshoot problems that couldn't be resolved at the initial support level. Regular communication with L3 engineers or specialized teams may be necessary for particularly challenging issues, and you'll also document solutions and share knowledge with colleagues to improve the overall efficiency of the support process. This collaborative environment helps ensure seamless IT operations and professional growth through knowledge sharing.

What engineers make $200,000 a year?

Senior engineers in fields such as software, electrical, and systems engineering can earn $200,000 or more annually, especially with extensive experience, specialized skills, and working in high-demand industries like technology or aerospace. Roles often require advanced certifications, leadership responsibilities, or working in high-cost-of-living areas.

What does an L2 engineer do?

An L2 engineer provides technical support and troubleshooting for complex issues that cannot be resolved by L1 support. They analyze problems, perform advanced diagnostics, and often work with tools like remote access software and ticketing systems to resolve hardware, software, or network problems efficiently.

What is the difference between L2 Engineer vs L3 Engineer?

AspectL2 EngineerL3 Engineer
CredentialsTypically requires a relevant technical degree or certifications, such as CompTIA or Cisco certificationsSame as L2, often with additional certifications or specialized training
Work EnvironmentSupports day-to-day operations, handles escalated issues, and performs routine troubleshootingHandles complex problems, designs solutions, and mentors L2 engineers
Employer & Industry UsageCommon in IT, networking, and technical support roles across various industriesOften found in larger organizations with structured support tiers

In summary, L2 Engineers focus on resolving routine and escalated technical issues, while L3 Engineers handle complex problems, system design, and mentorship. The roles are part of a tiered support structure, with L3 providing advanced expertise.

What are L2 Engineers?

L2 Engineers, or Level 2 Engineers, are IT professionals who provide intermediate technical support and troubleshooting for hardware, software, and network issues that cannot be resolved by the first level (L1) support team. They have deeper technical expertise and often handle more complex incidents, perform root cause analysis, and may escalate critical problems to Level 3 (L3) engineers if necessary. L2 Engineers play a key role in maintaining system stability and ensuring customer satisfaction by resolving escalated technical issues efficiently.

What engineer makes $500,000 a year?

Highly experienced senior engineers in specialized fields such as software engineering, data engineering, or systems architecture can earn $500,000 or more annually, often through a combination of base salary, bonuses, and stock options. These roles typically require advanced skills, certifications, and extensive industry experience, often in high-demand sectors like technology or finance.

What are the key skills and qualifications needed to thrive as an L2 Engineer, and why are they important?

To thrive as an L2 Engineer, you need strong problem-solving skills, in-depth technical knowledge of operating systems and networks, and typically a relevant degree or equivalent experience. Familiarity with ticketing systems, remote diagnostic tools, and certifications like CompTIA Network+ or Microsoft Certified Solutions Associate are often required. Excellent communication, patience, and teamwork abilities help you effectively resolve issues and support end-users. These skills ensure prompt and accurate incident resolution, minimizing downtime and maintaining high service quality.
More about L2 Engineer jobs
What job categories do people searching L2 Engineer jobs look for? The top searched job categories for L2 Engineer jobs are:
L2 Engineer jobs near you
Infographic showing various L2 Engineer job openings in the United States as of July 2026, with employment types broken down into 95% Full Time, 2% Part Time, and 3% Contract. Highlights an 87% Physical, 4% Hybrid, and 9% Remote job distribution, with an average salary of $101,752 per year, or $48.9 per hour.

L2 Desktop Support Engineer

Tata Consultancy Service Limited

Phoenix, AZ • On-site

$55K - $65K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 21 days ago

Job description

Must Have Technical/Functional Skills
• Responsible for providing Tier 2 (L2) support to customers by researching, diagnosing, troubleshooting issues, and resolving incidents that cannot be resolved by Tier 1 (L1) and providing support for software and hardware technical problems. This role is customer-facing and requires excellent verbal and written communication skills as well as the ability to work under pressure when customers are experiencing critical incidents. The Tier 2 (L2) support team handles the tickets routed by L1 support or can themselves produce tickets for any issue they observe
• Level 2 generally handles break/fix, configuration issues, troubleshooting, software installations, hardware repair (including in-house repair or coordinating depot services). Tier 2 (L2) will sometimes escalate to Level 3, depending on the issue and the way the Help Desk operates
• Tier 2 (L2) Field Support plays a key role as the front-line interface between our customer and the Product & Engineering team and operates as a second level of support after basic user-level Remote Support (L1). Their primary responsibility is to provide customer support by resolving technical support incidents or service requests in accordance with applicable service level agreements
Roles & Responsibilities
• Ability to work within multiple sites. This includes the ability to travel to different sites as necessary or required by the customer.
• Physically fit to walk through large areas
• Ability to work after hours and weekends if necessary or required by the customer.
• Knowledge of using ServiceNow as the ticketing tool.
• Provide technical assistance and support, and resolve problems related to the use of computer hardware and software for end users.
• Analyze, resolve, respond to, and document end user inquiries.
• Install desktop/Laptop, printers/scanners, and other peripheral software using approved tools.
• Troubleshoot Operating System issue. Connection issues with LAN/WAN.
• Update tickets with accurate and timely records of work performed, and resolution details
• Maintain and contribute to a knowledge base.
• Coordinate hardware warranty repair.
• Perform inventory management activities as required in coordination with asset management and other corporate groups.
• Escalate to 3rd party vendors when necessary
• Responsible for raising and coordinating problem management issues
• Perform additional tasks (end user/infra related) when required Strong understanding and skills in SLA, KPI Management.
• Provide technical support stationed at the site who can quickly respond to problems that may arise within data center/computer/server rooms which need physical handling.
• In contrast to certified technicians, they are not necessarily trained nor duly recognized to specialize in specific technology.
• Can handle all tasks related to the infrastructure equipment based on instructions provided by a remote technical assistance team that specializes in different products and categories.
• Receives instructions from certified technicians and project managers to troubleshoot advanced issues.
• Provide on-site, operational support service for remote management, installation and troubleshooting of data center equipment.
• Primary responsibility to manage End User related incidents and requests.
• Go to person for all plant IT related requests (Password resets, access etc. specific to plants).
Base Salary Range : $55,000 to $65,000 Per Annum
TCS Employee Benefits Summary:
Discretionary Annual Incentive.
Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans.
Family Support: Maternal & Parental Leaves.
Insurance Options: Auto & Home Insurance, Identity Theft Protection.
Convenience & Professional Growth: Commuter Benefits & Certification & Training Reimbursement.
Time Off: Vacation, Time Off, Sick Leave & Holidays.
Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.
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