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L2 Engineer Jobs (NOW HIRING)

Info Way Solutions

Teamcenter L2 Support

Austin, TX · On-site

The Teamcenter L2 Support engineer provides technical support for end-users, resolves application issues, performs system monitoring, and ensures smooth operation of Teamcenter PLM environments. This ...

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$39K

$101.8K

$137.5K

How much do l2 engineer jobs pay per year?

As of Jun 1, 2026, the average yearly pay for l2 engineer in the United States is $101,752.00, according to ZipRecruiter salary data. Most workers in this role earn between $84,000.00 and $116,500.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an L2 Engineer, and why are they important?

To thrive as an L2 Engineer, you need strong problem-solving skills, in-depth technical knowledge of operating systems and networks, and typically a relevant degree or equivalent experience. Familiarity with ticketing systems, remote diagnostic tools, and certifications like CompTIA Network+ or Microsoft Certified Solutions Associate are often required. Excellent communication, patience, and teamwork abilities help you effectively resolve issues and support end-users. These skills ensure prompt and accurate incident resolution, minimizing downtime and maintaining high service quality.

How does an L2 Engineer typically collaborate with other IT support tiers and teams?

As an L2 Engineer, you'll frequently collaborate with both L1 support staff and higher-level engineers to resolve complex technical issues. You'll often receive escalated tickets from L1, requiring you to diagnose and troubleshoot problems that couldn't be resolved at the initial support level. Regular communication with L3 engineers or specialized teams may be necessary for particularly challenging issues, and you'll also document solutions and share knowledge with colleagues to improve the overall efficiency of the support process. This collaborative environment helps ensure seamless IT operations and professional growth through knowledge sharing.

What are L2 Engineers?

L2 Engineers, or Level 2 Engineers, are IT professionals who provide intermediate technical support and troubleshooting for hardware, software, and network issues that cannot be resolved by the first level (L1) support team. They have deeper technical expertise and often handle more complex incidents, perform root cause analysis, and may escalate critical problems to Level 3 (L3) engineers if necessary. L2 Engineers play a key role in maintaining system stability and ensuring customer satisfaction by resolving escalated technical issues efficiently.

What is the difference between L2 Engineer vs L3 Engineer?

AspectL2 EngineerL3 Engineer
CredentialsTypically requires a relevant technical degree or certifications, such as CompTIA or Cisco certificationsSame as L2, often with additional certifications or specialized training
Work EnvironmentSupports day-to-day operations, handles escalated issues, and performs routine troubleshootingHandles complex problems, designs solutions, and mentors L2 engineers
Employer & Industry UsageCommon in IT, networking, and technical support roles across various industriesOften found in larger organizations with structured support tiers

In summary, L2 Engineers focus on resolving routine and escalated technical issues, while L3 Engineers handle complex problems, system design, and mentorship. The roles are part of a tiered support structure, with L3 providing advanced expertise.

More about L2 Engineer jobs
What job categories do people searching L2 Engineer jobs look for? The top searched job categories for L2 Engineer jobs are:
L2 Engineer jobs near you
Infographic showing various L2 Engineer job openings in the United States as of May 2026, with employment types broken down into 92% Full Time, 3% Part Time, and 5% Contract. Highlights an 84% Physical, 5% Hybrid, and 11% Remote job distribution, with an average salary of $101,752 per year, or $48.9 per hour.

Desktop Support Engineer L2 ES

Excis Compliance ltd

Alloway, NJ

$2.10K - $2.25K/mo

Full-time

Posted 3 days ago

Job description

\n <\/head>\n \n WE'RE HIRING AS AN L2 DESKTOP SUPPORT TECHNICIAN IN BARCELONA!<\/span>
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Excis is a global IT support leader, driven by innovation and collaboration. We're looking for a proactive <\/span><\/span>L2 Desktop Support Technician<\/span><\/b> <\/span>to handle advanced hardware, software, and asset management across multiple sites in the Barcelona area.<\/span>
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Join us for a rewarding career in a supportive, family\-like environment where you'll look forward to coming to work every day.<\/span>
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    \n

  • Client in 190+ countries<\/span>
    <\/p><\/li>\n

  • 6000+ Engineers<\/span>
    <\/p><\/li>\n

  • 200+ Enterprise Clients<\/span>
    <\/p><\/li>\n <\/ul>

    We foster an open, friendly, and supportive growth\-oriented culture where individual achievements fuel team success. From solving complex IT challenges to celebrating wins together, we put our people first.<\/span>
    <\/p>

    Start your journey with Excis and grow with us!<\/span>
    <\/p>What You'll Do<\/span>
    <\/h3>\n

      \n

    • Provide L2 onsite and remote support for Windows and Apple devices, handling IMAC, advanced troubleshooting, and VIP support<\/span>
      <\/p><\/li>\n

    • Perform asset tagging, CMDB updates, and inventory tracking across dedicated and dispatch sites per ITIL processes<\/span>
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    • Support printers, AV systems, hardware refreshes, warranty coordination, and new hire onboarding<\/span>
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      \n
      \n <\/div><\/span>
      Requirements<\/h3><\/span><\/h3>What You Need<\/span>
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        \n

      • 1-2 years in L2 desktop support with Windows 10\/11, macOS, Microsoft Office, and OS deployment<\/span>
        <\/p><\/li>\n

      • Solid understanding of networking basics (TCP\/IP, DNS, WINS) and common network devices (Cisco, HP)<\/span>
        <\/p><\/li>\n

      • Experience with mobile devices, printer support, and working in an ITIL\-managed environment<\/span>
        <\/p><\/li>\n

      • Strong customer service mindset, documentation skills, and ability to work independently across Barcelona sites<\/span>
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      • Valid driver's license and access to a personal vehicle for multi\-location support<\/span>
        <\/p><\/li>\n <\/ul><\/span>\n

        \n
        \n <\/div>
        Benefits<\/h3>\n
        \n Why Join Us<\/span>
        <\/h3>\n

        At Excis, your work matters. You'll be part of a dynamic, hands\-on team where your technical expertise directly enhances user satisfaction and operational success. We offer a supportive environment that encourages professional growth, continuous learning, and collaboration across diverse technologies.<\/span>
        <\/p>\n

        Enjoy competitive compensation and the chance to contribute to a global IT leader that values innovation and excellence.<\/span>
        <\/p>\n

        Ready to make a difference and grow your career? Apply now to join Excis <\/span><\/span>in Barcelona<\/span><\/b> <\/span>and be at the forefront of L2 IT support excellence<\/span>
        <\/p>\n <\/div>\n

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        \n <\/div><\/span>
        \n <\/body>\n<\/html>

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