What is an L2 engineer?

L2 Engineers, or Level 2 Engineers, are IT professionals who provide intermediate technical support and troubleshooting for hardware, software, and network issues that cannot be resolved by the first level (L1) support team. They have deeper technical expertise and often handle more complex incidents, perform root cause analysis, and may escalate critical problems to Level 3 (L3) engineers if necessary. L2 Engineers play a key role in maintaining system stability and ensuring customer satisfaction by resolving escalated technical issues efficiently.