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L2 Support Jobs (NOW HIRING)

BroadAxis

L2 Support Engineer

Manhattan, NY · On-site

L2 Support Engineer Location: New York, NY (Onsite) Contract Duration: 12 Months Job Summary: A global leader in financial services is seeking a skilled and experienced L2 Support Engineer to join ...

IT America Inc

XStore L2 Support Lead

Los Angeles, CA · On-site

XStore L2 Support Lead Location: City of Industry, CA Duration: Long term contract XStore support lead who can efficiently drive the incident management along with business-as-usual activities.

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How much do l2 support jobs pay per hour?

As of Jul 21, 2026, the average hourly pay for l2 support in the United States is $26.05, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $28.37 per hour, depending on experience, location, and employer.

What is an L2 Support job?

An L2 Support job involves providing advanced technical assistance for software, hardware, or IT systems. L2 engineers handle incidents that L1 support cannot resolve, performing in-depth troubleshooting, root cause analysis, and system configurations. They may work with logs, debugging tools, and databases to diagnose issues. Additionally, L2 support often collaborates with L3 teams for complex problems and contributes to process improvements and documentation.

What are the key skills and qualifications needed to thrive in the L2 Support position, and why are they important?

To thrive as an L2 Support professional, you need strong troubleshooting abilities, a solid understanding of IT systems, and prior experience in technical support or a related field. Familiarity with ticketing systems, remote desktop tools, and certifications such as CompTIA A+, ITIL, or Microsoft certifications are highly beneficial. Excellent communication, patience, and problem-solving skills help you effectively address user issues and coordinate with different teams. These competencies ensure timely resolution of escalated technical problems and contribute to high customer satisfaction.

What can I expect in terms of day-to-day responsibilities as an L2 Support specialist?

As an L2 Support specialist, you'll handle escalated technical issues from the frontline (L1) support team, perform in-depth troubleshooting, and work closely with engineering or development teams to resolve complex incidents. Your day may involve analyzing logs, managing tickets, documenting solutions, and sometimes deploying patches or software updates. Collaboration is essential, as you’ll often interact with other IT professionals to investigate problems and implement fixes. You may also contribute to knowledge base articles to help streamline future resolutions. The role offers exposure to various technologies and a fast-paced, problem-solving environment.

What is L2 level support?

L2 support refers to a second-tier technical support role responsible for handling more complex issues that cannot be resolved by L1 support. It typically involves in-depth troubleshooting, technical analysis, and using specialized tools or knowledge to resolve problems before escalating to L3 support or engineering teams.

What is L1, L2, L3, and L4 support?

L1, L2, L3, and L4 support refer to different levels of technical support in IT support roles. L1 is basic support handling initial customer issues, L2 involves more complex troubleshooting, L3 addresses advanced problems often requiring specialized knowledge, and L4 includes escalation to product developers or engineers for highly complex issues. Support technicians often use ticketing systems and diagnostic tools to resolve issues efficiently at each level.

What is L2 support salary?

The salary for an L2 Support role typically ranges from $50,000 to $80,000 annually, depending on experience, location, and industry. L2 Support professionals often require technical skills, problem-solving abilities, and familiarity with support tools like ticketing systems.

What is the role of L2 support?

L2 support involves handling complex technical issues that cannot be resolved by L1 support, often requiring in-depth knowledge of systems, software, or hardware. Support specialists troubleshoot, analyze, and resolve escalated problems, typically using diagnostic tools and technical documentation, and may collaborate with L3 support or development teams for advanced issues.
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L2 Support jobs near you
Infographic showing various L2 Support job openings in the United States as of July 2026, with employment types broken down into 1% As Needed, 72% Full Time, 22% Part Time, 1% Temporary, and 4% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $54,179 per year, or $26 per hour.
L2 Support Engineer

L2 Support Engineer

BroadAxis

Manhattan, NY • On-site

Contractor

Re-posted 20 days ago

Job description


Job Title: L2 Support Engineer
Location: New York, NY (Onsite)
Contract Duration: 12 Months
Job Summary:
A global leader in financial services is seeking a skilled and experienced L2 Support Engineer to join their front-office support team. This role involves troubleshooting, optimizing, and bug-fixing existing systems, with a focus on maintaining high performance, scalability, and reliability. The ideal candidate will bring hands-on experience in application support and development, particularly within banking or investment banking environments.
Primary Responsibilities:
  • Provide front-line support, troubleshooting, and bug-fixing to ensure system reliability and high performance.
  • Handle escalation of issues to L3, raising incidents, and coordinating communication with stakeholders.
  • Collaborate with the development team for issue resolution and incident management, working closely with them through coderpad and technical interviews.
  • Manage impact analysis, escalate critical issues to management, and work proactively with development to address recurring issues.
  • Support the transformation of systems through in-depth analysis, debugging, and problem-solving.

Required Qualifications:
  • Experience: 4-10 years in L2/L3 application support with development experience.
  • Industry Background: Banking or Investment Banking experience is essential.
  • Technical Skills: Proficiency in an object-oriented programming language (Java, C++, Python, etc.).
  • Soft Skills: Strong communication skills, critical thinking, and the ability to work independently under pressure.

Preferred Skills:
  • Familiarity with Unix/Linux environments.
  • Proficiency in SQL and database management.

L2 Role Criteria:
  • Strong analytical skills with a proactive approach to problem-solving.
  • Ability to quickly adapt and respond to changing situations, analyzing, debugging, and escalating issues as necessary.
  • Clear and effective communication skills with the capability to explain technical concepts to users and stakeholders.
  • Experience managing incident reports, problem tickets, and collaboration with development teams to mitigate issues and ensure smooth transformations.

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