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L2 Support Jobs (NOW HIRING)

BroadAxis

L2 Support Engineer

Manhattan, NY · On-site

L2 Support Engineer Location: New York, NY (Onsite) Contract Duration: 12 Months Job Summary: A global leader in financial services is seeking a skilled and experienced L2 Support Engineer to join ...

IT America Inc

XStore L2 Support Lead

Los Angeles, CA · On-site

XStore L2 Support Lead Location: City of Industry, CA Duration: Long term contract XStore support lead who can efficiently drive the incident management along with business-as-usual activities.

HyreU

Teamcenter L2 Support

Austin, TX

The Teamcenter L2 Support engineer provides technical support for end-users, resolves application issues, performs system monitoring, and ensures smooth operation of Teamcenter PLM environments. This ...

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How much do l2 support jobs pay per hour?

As of Jun 9, 2026, the average hourly pay for l2 support in the United States is $26.05, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $28.37 per hour, depending on experience, location, and employer.

What is an L2 Support job?

An L2 Support job involves providing advanced technical assistance for software, hardware, or IT systems. L2 engineers handle incidents that L1 support cannot resolve, performing in-depth troubleshooting, root cause analysis, and system configurations. They may work with logs, debugging tools, and databases to diagnose issues. Additionally, L2 support often collaborates with L3 teams for complex problems and contributes to process improvements and documentation.

What are the key skills and qualifications needed to thrive in the L2 Support position, and why are they important?

To thrive as an L2 Support professional, you need strong troubleshooting abilities, a solid understanding of IT systems, and prior experience in technical support or a related field. Familiarity with ticketing systems, remote desktop tools, and certifications such as CompTIA A+, ITIL, or Microsoft certifications are highly beneficial. Excellent communication, patience, and problem-solving skills help you effectively address user issues and coordinate with different teams. These competencies ensure timely resolution of escalated technical problems and contribute to high customer satisfaction.

What can I expect in terms of day-to-day responsibilities as an L2 Support specialist?

As an L2 Support specialist, you'll handle escalated technical issues from the frontline (L1) support team, perform in-depth troubleshooting, and work closely with engineering or development teams to resolve complex incidents. Your day may involve analyzing logs, managing tickets, documenting solutions, and sometimes deploying patches or software updates. Collaboration is essential, as you’ll often interact with other IT professionals to investigate problems and implement fixes. You may also contribute to knowledge base articles to help streamline future resolutions. The role offers exposure to various technologies and a fast-paced, problem-solving environment.

More about L2 Support jobs
What states have the most L2 Support jobs? States with the most job openings for L2 Support jobs include:
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L2 Support jobs near you
Infographic showing various L2 Support job openings in the United States as of June 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $54,179 per year, or $26 per hour.

L2 Support Analyst

Tata Consultancy Service Limited

Boston, MA • On-site

$100K - $120K/yr

Full-time

Posted 26 days ago

Job description

L2 Operational analyst with Aladdin platform experience
1. Aladdin - Blackrock experience including administration and L2 support working with the vendor
2. Service Management and ITIL process knowledge and experience in handling L2 support role and handling vendor
3. L2 incident management for investment applications, trading venues, file ingestion and 3rd party leased line connectivity for US regional services
4. Asset Management Domain Knowledge and L2 support experience for Asset management applications
5. Have a good understanding of Fixed Income, Equity, Derivatives and Alternatives products and how they are modeled and traded in Aladdin.
6. Support client/user requests related to the Aladdin
7. Excellent communication and presentation skills. Must possess strong verbal and written communication skills and be able to develop good working relationships with partners.
8. Good understanding of SQL to help dive into Aladdin Database for investigations.
9. Technical skills (UNIX, Python and PERL) are preferred but not necessary.
10. Must be detail orientated, possess initiative and work well under pressure.
Salary Range- $100,000-$120,000 a year
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