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L2 Support Jobs (NOW HIRING)

GRMinc

Middleware Technical Support

Atlanta, GA

L2 support: Resolve L2 issues from middleware perspective. * Ideal skill set: Middleware - xWay + Wall street treasury system exposure * If ideal is difficult: Middleware (xWay or TIBCO) + Exposure ...

GRMinc

Middleware Technical Support

Atlanta, GA · On-site

L2 support: Resolve L2 issues from middleware perspective. * Ideal skill set: Middleware - xWay + Wall street treasury system exposure * If ideal is difficult: Middleware (xWay or TIBCO) + Exposure ...

Ipolarity LLC

Manhattan WMS Consultant

Memphis, TN · On-site

Candidate should be able to provide the L2 support by resolve the incidents, service request. Should have good communication skills to handle the ware house operators and all the stake holders.

Conscientia Corp

L2 Support Tech Deskside Support

Buffalo, WV · On-site

$17.50 - $22.25/hr

The Level 2 Technical Support technician is responsible for installation and troubleshooting of desktops and laptops that are n scope for hardware refresh activities. Responsible for local ...

Conscientia Corp

L2 Support Tech Deskside Support

Buffalo, WV · On-site

$17.50 - $22.25/hr

The Level 2 Technical Support technician is responsible for installation and troubleshooting of desktops and laptops that are n scope for hardware refresh activities. Responsible for local ...

ACI Infotech

IT Support Manager

Atlanta, GA · On-site

L1 & L2 Dynatrace Support, Azure AND Mobile At a high level, your role is about bridging the gap between IT, business teams, and engineering so that IT support is proactive, effective, and aligned ...

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How much do l2 support jobs pay per hour?

As of Jul 21, 2026, the average hourly pay for l2 support in the United States is $26.05, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $28.37 per hour, depending on experience, location, and employer.

What is an L2 Support job?

An L2 Support job involves providing advanced technical assistance for software, hardware, or IT systems. L2 engineers handle incidents that L1 support cannot resolve, performing in-depth troubleshooting, root cause analysis, and system configurations. They may work with logs, debugging tools, and databases to diagnose issues. Additionally, L2 support often collaborates with L3 teams for complex problems and contributes to process improvements and documentation.

What are the key skills and qualifications needed to thrive in the L2 Support position, and why are they important?

To thrive as an L2 Support professional, you need strong troubleshooting abilities, a solid understanding of IT systems, and prior experience in technical support or a related field. Familiarity with ticketing systems, remote desktop tools, and certifications such as CompTIA A+, ITIL, or Microsoft certifications are highly beneficial. Excellent communication, patience, and problem-solving skills help you effectively address user issues and coordinate with different teams. These competencies ensure timely resolution of escalated technical problems and contribute to high customer satisfaction.

What can I expect in terms of day-to-day responsibilities as an L2 Support specialist?

As an L2 Support specialist, you'll handle escalated technical issues from the frontline (L1) support team, perform in-depth troubleshooting, and work closely with engineering or development teams to resolve complex incidents. Your day may involve analyzing logs, managing tickets, documenting solutions, and sometimes deploying patches or software updates. Collaboration is essential, as you’ll often interact with other IT professionals to investigate problems and implement fixes. You may also contribute to knowledge base articles to help streamline future resolutions. The role offers exposure to various technologies and a fast-paced, problem-solving environment.

What is L2 level support?

L2 support refers to a second-tier technical support role responsible for handling more complex issues that cannot be resolved by L1 support. It typically involves in-depth troubleshooting, technical analysis, and using specialized tools or knowledge to resolve problems before escalating to L3 support or engineering teams.

What is L1, L2, L3, and L4 support?

L1, L2, L3, and L4 support refer to different levels of technical support in IT support roles. L1 is basic support handling initial customer issues, L2 involves more complex troubleshooting, L3 addresses advanced problems often requiring specialized knowledge, and L4 includes escalation to product developers or engineers for highly complex issues. Support technicians often use ticketing systems and diagnostic tools to resolve issues efficiently at each level.

What is L2 support salary?

The salary for an L2 Support role typically ranges from $50,000 to $80,000 annually, depending on experience, location, and industry. L2 Support professionals often require technical skills, problem-solving abilities, and familiarity with support tools like ticketing systems.

What is the role of L2 support?

L2 support involves handling complex technical issues that cannot be resolved by L1 support, often requiring in-depth knowledge of systems, software, or hardware. Support specialists troubleshoot, analyze, and resolve escalated problems, typically using diagnostic tools and technical documentation, and may collaborate with L3 support or development teams for advanced issues.
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L2 Support jobs near you
Infographic showing various L2 Support job openings in the United States as of July 2026, with employment types broken down into 1% As Needed, 72% Full Time, 22% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $54,179 per year, or $26 per hour.

PeopleSoft (L1 - L2) Consultant

Futran Tech Solutions Pvt. Ltd.

Remote

Full-time

This job post has expired today. Applications are no longer accepted.

Job description

PeopleSoft position
Job Description ::
  • 4-5 years of experiences in Support Engagement involving Oracle PeopleSoft
  • Strong communication and Client Facing interpersonal skill
  • Experience providing L1, L2
  • Support known problems and attend repetitive service requests
  • Application related issues/queries/basic configurations, including login and password issues, etc. with respect to KEDB and SOP
  • Escalating unresolved calls as per the escalation matrix
  • Prioritizing and scheduling issues as per severity set by Edward Jones
  • Liaising with end users and collect required information from Tier 2/Tier 3 teams
  • Updating KEDB/SOP post closure of tickets
  • Applying data fixes as per the agreed developer process
  • Housekeeping jobs as per SOP
  • Monitoring the jobs, and if there are any issues, Wipro will report to the EJ team
  • Incident management and reassignment
  • Help build the Knowledge base in ServiceNow by updating Knowledge Articles

Apply