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L2 Support Jobs (NOW HIRING)

Magna

Applications Engineer- L2 Support

Lowell, MA

$66K - $124K/yr

Join our team as an Application Engineer- L2 Support and play a key role in ensuring the smooth operation of our autonomous mobility solutions. In this position, you'll be responsible for diagnosing ...

Magna

Applications Engineer- L2 Support

Troy, MI

$66K - $124K/yr

Join our team as an Application Engineer- L2 Support and play a key role in ensuring the smooth operation of our autonomous mobility solutions. In this position, you'll be responsible for diagnosing ...

Resolve Tech Solutions

L2 Support Engineer

Position Summary A second-level support role involves diagnosing and resolving complex technical issues that have been escalated from the first level of support. This role requires advanced knowledge ...

Resolve Tech Solutions

L2 Support Engineer

Position Summary A second-level support role involves diagnosing and resolving complex technical issues that have been escalated from the first level of support. This role requires advanced knowledge ...

Authority Partners

$100 - $125/hr

Manage and mentor L1/L2 Support Analysts - setting priorities, reviewing work quality, and supporting professional development * Conduct regular team check-ins and provide coaching on issue ...

Vast

IS Support Specialist II

Long Beach, CA · On-site

$43 - $61/hr

Provide L1/L2 Support for all VAST Enterprise Systems. These include but aren't limited to ERP, MES, PLM and other engineering systems. * 80% of time spent providing L1/L2 support for all VAST ...

ClifyX

IMDG L1 L2 Support-GemFire Platform

Raritan, NJ · On-site

Provide troubleshooting and diagnostic support at L2 / L3 level for these technologies. Incident, problem and service outage management. Service request fulfillment/Project provisioning. Setup, build ...

ClifyX

IMDG L1 L2 Support-GemFire Platform

Raritan, NJ · On-site

Provide troubleshooting and diagnostic support at L2 / L3 level for these technologies. Incident, problem and service outage management. Service request fulfillment/Project provisioning. Setup, build ...

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How much do l2 support jobs pay per hour?

As of Sep 8, 2026, the average hourly pay for l2 support in the United States is $26.05, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $28.37 per hour, depending on experience, location, and employer.

What is an L2 Support?

An L2 Support job involves providing advanced technical assistance for software, hardware, or IT systems. L2 engineers handle incidents that L1 support cannot resolve, performing in-depth troubleshooting, root cause analysis, and system configurations. They may work with logs, debugging tools, and databases to diagnose issues. Additionally, L2 support often collaborates with L3 teams for complex problems and contributes to process improvements and documentation.

What does an L2 Support do?

As an L2 Support specialist, you'll handle escalated technical issues from the frontline (L1) support team, perform in-depth troubleshooting, and work closely with engineering or development teams to resolve complex incidents. Your day may involve analyzing logs, managing tickets, documenting solutions, and sometimes deploying patches or software updates. Collaboration is essential, as you’ll often interact with other IT professionals to investigate problems and implement fixes. You may also contribute to knowledge base articles to help streamline future resolutions. The role offers exposure to various technologies and a fast-paced, problem-solving environment.

What are the key skills and qualifications needed to thrive in the L2 Support position?

To thrive as an L2 Support professional, you need strong troubleshooting abilities, a solid understanding of IT systems, and prior experience in technical support or a related field. Familiarity with ticketing systems, remote desktop tools, and certifications such as CompTIA A+, ITIL, or Microsoft certifications are highly beneficial. Excellent communication, patience, and problem-solving skills help you effectively address user issues and coordinate with different teams. These competencies ensure timely resolution of escalated technical problems and contribute to high customer satisfaction.

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States with the most job openings for L2 Support jobs include:

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L2 Support jobs near you
Infographic showing various L2 Support job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 22% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $54,179 per year, or $26 per hour.

Oracle EBS Application Lead Support Analyst (L1/L2)

Authority Partners

Houston, TX • On-site

Full-time

Re-posted 10 days ago

Key responsibilities

  • Manage and mentor L1/L2 Support Analysts, including setting priorities, reviewing work quality, and supporting professional development

  • Serve as the primary point of contact for the client, providing status updates, issue summaries, and managing expectations during incidents or change events

  • Handle complex L2 tickets directly and collaborate with L3 engineers on escalated issues

Job description

We are seeking an experienced Oracle EBS Application Support Lead to own the day-to-day delivery of L1 and L2 support operations. In this role, you will serve as the primary point of contact for the client, lead and mentor a support analyst team, own service delivery KPIs, and act as the functional escalation bridge to the L3 engineering team.
If you combine deep Oracle EBS functional knowledge with strong leadership and client communication skills - we want to hear from you!
Responsibilities
Team Leadership & Mentoring
  • Manage and mentor L1/L2 Support Analysts - setting priorities, reviewing work quality, and supporting professional development
  • Conduct regular team check-ins and provide coaching on issue resolution approaches and documentation standards
  • Onboard new analysts to the client environment, ITSM tooling, and support processes

Client & Stakeholder Communication
  • Serve as the primary day-to-day contact for the client, delivering status updates, issue summaries, and escalation communications
  • Facilitate regular sync meetings with client stakeholders to review open items, priorities, and recurring issues
  • Manage client expectations during high-impact incidents or change events

Escalation Management
  • Review escalation-ready tickets and determine what moves to L3 vs. what stays at L2 with guidance
  • Collaborate with the L3 engineer on complex issues - providing business context and ensuring complete handoff documentation
  • Own the resolution feedback loop: confirm fixes are communicated to analysts and end users

KPIs & Reporting
  • Own weekly and monthly reporting on ticket volumes, SLA compliance, resolution times, and open aging items
  • Identify recurring issue patterns and drive root-cause analysis or process improvement initiatives
  • Maintain and evolve the team knowledge base based on ticket trends and lessons learned

Hands-On Support
  • Handle complex L2 tickets directly, particularly those involving multi-module data flows or SOX-sensitive processes
  • Support UAT cycles, deployments, and change management activities alongside the client team

What You Have
  • 5+ years of experience supporting Oracle EBS R12, including at least 2 years in a lead or senior support role
  • Deep functional knowledge of Oracle EBS Finance modules (AP, AR, GL) and/or Oracle Projects
  • Proven ability to manage a support team and drive service delivery outcomes
  • Strong client-facing communication skills - written and verbal, with the ability to translate technical issues for business audiences
  • Experience defining and reporting on support KPIs (SLA adherence, MTTR, ticket aging)
  • Hands-on experience with SQL for data investigation and ticket resolution support
  • Familiarity with Oracle APEX applications from a functional/support perspective
  • Experience with ITSM tools (BMC Helix, ServiceNow, Jira, or similar)
  • Knowledge of SOX compliance requirements in an Oracle EBS environment

Education
  • Bachelor's degree in Computer Science, Information Systems, or a related field - or equivalent experience

AP Perks:
  • Most cutting-edge technologies
  • Opportunity to work with people who are at the top of their field
  • Great culture and environment
  • Competitive remuneration package. We reward excellence
  • Referral bonus
  • Career growth
  • Collaborative learning environment
  • Mentorship programs
  • Professional training

About Authority Partners:
Authority Partners is a leading and global IT services company with over 28 years of experience, serving clients within the financial, healthcare, insurance, mortgage and technology sectors among many others. We are committed to building relationships with IT professionals who are dedicated, collaborative, and eager to learn and grow with us. We specialize in placement for long-term contract and permanent opportunities and helping our consultants achieve their career success.
Authority Partners is an equal opportunity employer and is committed to providing a workplace that is free from all types of discrimination, as well as from abusive or offensive behavior and harassment.

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