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L2 Support Jobs in California (NOW HIRING)

IT America Inc

XStore L2 Support Lead

Los Angeles, CA · On-site

XStore L2 Support Lead Location: City of Industry, CA Duration: Long term contract XStore support lead who can efficiently drive the incident management along with business-as-usual activities.

Info Way Solutions

Teamcenter L2 Support

Sunnyvale, CA · On-site

Info Way Solutions is seeking a Teamcenter L2 Support engineer who will provide technical support for end-users and resolve application issues. The role involves system monitoring and ensuring the ...

Finch

Technical Support Engineer

San Francisco, CA · Hybrid

$110K - $130K/yr

L2 support is categorized as issues that require code-level knowledge. * Responsible for L1 support within the first month. L1 support is categorized as commonly occurring questions that can be ...

Finch

Technical Support Engineer

San Francisco, CA · On-site

$110K - $130K/yr

L2 support is categorized as issues that require code-level knowledge. * Responsible for L1 support within the first month. L1 support is categorized as commonly occurring questions that can be ...

Finch

Technical Support Engineer

San Francisco, CA · Hybrid

$110K - $130K/yr

L2 support is categorized as issues that require code-level knowledge. * Responsible for L1 support within the first month. L1 support is categorized as commonly occurring questions that can be ...

Doist

Head of Support Engineering

San Francisco, CA · On-site

$140 - $190/hr

For the first several months you'll be doing the L2 support work yourself while you grow the team and build the function. That's how you'll earn the pattern recognition that makes everything you ...

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Arcade

Head of Support Engineering

San Francisco, CA · On-site

$205 - $250/hr

For the first several months you'll be doing the L2 support work yourself while you grow the team and build the function. That's how you'll earn the pattern recognition that makes everything you ...

Shaarpro

Desktop Support L2

Fountain Valley, CA · On-site

$22 - $28/hr

The Desktop Support L2 position is responsible for providing technical assistance to end users on various software, hardware, and network related issues. The ideal candidate will have strong customer ...

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L2 Support information

See California salary details

$14

$25

$44

How much do l2 support jobs pay per hour?

As of Aug 8, 2026, the average hourly pay for l2 support in California is $25.71, according to ZipRecruiter salary data. Most workers in this role earn between $18.99 and $27.98 per hour, depending on experience, location, and employer.

What is an L2 Support?

An L2 Support job involves providing advanced technical assistance for software, hardware, or IT systems. L2 engineers handle incidents that L1 support cannot resolve, performing in-depth troubleshooting, root cause analysis, and system configurations. They may work with logs, debugging tools, and databases to diagnose issues. Additionally, L2 support often collaborates with L3 teams for complex problems and contributes to process improvements and documentation.

What are the key skills and qualifications needed to thrive in the L2 Support position?

To thrive as an L2 Support professional, you need strong troubleshooting abilities, a solid understanding of IT systems, and prior experience in technical support or a related field. Familiarity with ticketing systems, remote desktop tools, and certifications such as CompTIA A+, ITIL, or Microsoft certifications are highly beneficial. Excellent communication, patience, and problem-solving skills help you effectively address user issues and coordinate with different teams. These competencies ensure timely resolution of escalated technical problems and contribute to high customer satisfaction.

What does an L2 Support do?

As an L2 Support specialist, you'll handle escalated technical issues from the frontline (L1) support team, perform in-depth troubleshooting, and work closely with engineering or development teams to resolve complex incidents. Your day may involve analyzing logs, managing tickets, documenting solutions, and sometimes deploying patches or software updates. Collaboration is essential, as you’ll often interact with other IT professionals to investigate problems and implement fixes. You may also contribute to knowledge base articles to help streamline future resolutions. The role offers exposure to various technologies and a fast-paced, problem-solving environment.

What are popular job titles related to L2 Support jobs in California? For L2 Support jobs in California, the most frequently searched job titles are:
What job categories do people searching L2 Support jobs in California look for? The top searched job categories for L2 Support jobs in California are:
L2 Support jobs near you
Infographic showing various L2 Support job openings in California as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 23% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $53,470 per year, or $25.7 per hour.

L2 Support

Ruri Software Technologies LLC

El Segundo, CA • On-site

Full-time

Re-posted 20 days ago

Job description

Job Title:- L2 Support
Duration:- 8+ months
Location:- El Segundo, CA (HYBRID ROLE)
Years of experience required: 10-15
Job description and responsibilities:
  • Coordinate with all support teams for any high-priority issues Outage
  • Should be familiar with Java, and Spring boot mS to be able to fix the production bugs which are show stoppers, and deploy to production.
  • Should be able to replicate the issue in a lower environment and test and deploy the bug fixes.
  • Application monitoring activities - daily jobs
  • Incident handling - troubleshoot/debug user-related tickets that are raised in the front-end application which is being used in retail stores.
  • Morning checkout, Regression in a pre-production environment and also in a production environment
  • Additional Support during the weekend/monthly billing release
  • Report preparation on adhoc request
  • Production Team currently does the following activities
  • Monitor Application
  • Provide Governance reports
  • Health check reports
  • Production release report
  • Defect Analysis
  • Production Monitoring
  • Microservice Health check report
  • Production Team do need JAVA background as they need to read code and find out what was the root cause
  • Experience in Dynatrace and AppDynamics
  • Awareness of ELK is good to have but not required
  • They just need to know, How to use Dashboards, How to Apply Filter, and Kibana which can be trained quickly
  • Currently, Dashboards are created by the existing Elasticsearch support team.
  • The Elasticsearch support team manages Dashboards E2E, they give these dashboards to this team
  • The primary task of the existing production team is to monitor the application
  • Primarily L2 type support

Skill set: Java, Monitoring Tools, Linux, Shell Scripting, Dynatrace, ELK stack (Kibana, etc.), AppDynamics.
Top 3 skills required for the role:
1. Java/J2EE Spring boot mS
2. ELK, Dynatrace, App Dynamics
3. Problem and Incident Management

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