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Directory Assistant Jobs in California (NOW HIRING)

Sybex Support Services Inc.

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Desktop Support Engineer

Redwood City, CA · On-site

$30/hr

... Directory - Assist with software installations and upgrades - Respond to help desk tickets in a timely manner and provide resolution or escalate as necessary - Collaborate with team members to ...

Sybex Support Services Inc.

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Desktop Support Engineer

Redwood City, CA · On-site

$30/hr

... Directory - Assist with software installations and upgrades - Respond to help desk tickets in a timely manner and provide resolution or escalate as necessary - Collaborate with team members to ...

Sybex Support Services Inc.

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Desktop Support Engineer

Redwood City, CA · On-site

$30/hr

... Directory - Assist with software installations and upgrades - Respond to help desk tickets in a timely manner and provide resolution or escalate as necessary - Collaborate with team members to ...

iBUYPOWER

IT Assistant

City Of Industry, CA

$28 - $30/hr

Support Active Directory user management and password resets * Assist with inventory tracking of IT equipment and software licenses * Maintain and organize IT documentation * Support Microsoft 365 ...

North East Medical Services

Admin Assistant

Daly City, CA · On-site

$30 - $33.65/hr

The Administrative Assistant is responsible for supporting the Executive Assistant(s) and the ... Manages and updates company/staff directory, phone directory, employee listings and new hire ...

JPL

Enterprise Cybersecurity Engineer I

Pasadena, CA · On-site

$116K - $144K/yr

Will assist in the development and design of conceptual and detailed system and process solutions to meet Identify Management and Directory access requirements for Business systems, flight/mission ...

SlingShot Connections

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IT Assistant

Milpitas, CA · On-site

$24 - $26/hr

The IT Assistant provides frontline technical support for Microsoft 365 and Windows desktop ... with Active Directory, Azure AD, and basic PowerShell scripting ● Demonstrates strong ...

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Directory Assistant information

What is the difference between Directory Assistant vs Receptionist?

AspectDirectory AssistantReceptionist
Primary RoleManaging directory inquiries, providing contact information, and assisting visitors with directionsGreeting visitors, answering phones, and handling front desk duties
Work EnvironmentOffice settings, often in large organizations or directories servicesFront desk areas in offices, hotels, or healthcare facilities
Required CredentialsHigh school diploma; communication skills; familiarity with directory systemsHigh school diploma; customer service skills; communication skills

While both roles involve front-facing communication, a Directory Assistant primarily manages directory inquiries and contact information, whereas a Receptionist handles visitor greeting, phone calls, and front desk operations. The roles often overlap in customer service skills but differ in specific responsibilities and work environments.

What is a directory assistant?

Directory Assistants are professionals who help individuals locate contact information, such as phone numbers and addresses, for people, businesses, or organizations. Traditionally, they worked for telephone companies, responding to inquiries from callers seeking specific listings. Today, their role may also include managing digital databases, assisting with online directory searches, and providing customer service. They must be detail-oriented, have strong communication skills, and be knowledgeable about privacy regulations pertaining to personal information.

What are the key skills and qualifications needed to thrive as a directory assistant, and why are they important?

To thrive as a Directory Assistant, you need strong communication skills, attention to detail, and proficiency in handling customer inquiries, often with a high school diploma or equivalent. Familiarity with telephone systems, directory databases, and customer relationship management (CRM) software is typically required. Patience, professionalism, and problem-solving abilities are vital soft skills for delivering excellent customer service. These skills ensure accurate information delivery, efficient call handling, and a positive experience for callers.

What are some common challenges directory assistants face when managing large volumes of information requests?

Directory Assistants often handle a high volume of calls and inquiries, which can be challenging when requests come in rapidly or involve complex information. Staying organized and maintaining accuracy under pressure is essential, as providing incorrect contact details can impact customer satisfaction. Additionally, Directory Assistants must be comfortable using multiple databases and directory systems while maintaining a friendly, helpful demeanor. Strong communication skills and attention to detail are key to overcoming these challenges and ensuring efficient service.

What jobs does a directory assistant do?

A directory assistant helps callers find contact information for businesses, organizations, or individuals, often working in call centers or customer service environments. They use phone directories, databases, or online tools to provide accurate information quickly and may handle inquiries via phone, email, or chat. Strong communication skills and familiarity with directory resources are essential for this role.
What are the most commonly searched types of Directory jobs in California? The most popular types of Directory jobs in California are:
What are popular job titles related to Directory Assistant jobs in California? For Directory Assistant jobs in California, the most frequently searched job titles are:
What job categories do people searching Directory Assistant jobs in California look for? The top searched job categories for Directory Assistant jobs in California are:
What cities in California are hiring for Directory Assistant jobs? Cities in California with the most Directory Assistant job openings:
Directory Assistant jobs near you
Infographic showing various Directory Assistant job openings in California as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 19% Part Time, 2% Temporary, and 2% Contract. Highlights an 98% Physical, 1% Hybrid, and 1% Remote job distribution.

BACKFILL DESKTOP SUPPORT

Sybex Support Services

San Francisco, CA • On-site

Contractor

This job post has expired today. Applications are no longer accepted.

Job description


Must Have:
Service Now Tool, Active Directory, SCCM (Microsoft Configuration Manager). Imaging / autopilot, Intune / iPhones, Office 365, Windows10 / 11, Video Conference room support. Printer Issues, Hardware Troubleshooting, Blue Screen Error / Hardware Issues, Encryption, Network Support.
Overview:
We are seeking a skilled Desktop Support Technician to join our IT team. As a Desktop Support Technician, you will be responsible for providing technical support and troubleshooting assistance to our employees. This is a great opportunity to utilize your knowledge of network administration, technical support, and IT support to ensure the smooth operation of our organization's computer systems.
Responsibilities:
- Provide desktop support to end-users, including troubleshooting hardware and software issues
- Install, configure, and maintain computer systems and peripherals
- Set up and troubleshoot network connectivity for desktops and laptops
- Manage user accounts and permissions in Active Directory
- Assist with software installations and upgrades
- Respond to help desk tickets in a timely manner and provide resolution or escalate as necessary
- Collaborate with team members to resolve complex technical issues
- Document technical procedures and solutions for future reference
Qualifications:
- Proven experience as a Desktop Support Technician or similar role
- Strong knowledge of network administration, technical support, and IT support principles
- Proficiency in operating systems such as Windows, Linux, and Mac OS
- Familiarity with office productivity software (e.g., Microsoft Office)
- Experience with SCCM, Remedy, or ServiceNow ticketing systems is a plus
- Knowledge of VPN technologies and remote access tools
- Excellent problem-solving skills and attention to detail
- Strong communication and interpersonal skills

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