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Hersheys

Mgr Capabilities SLA/KPI Tech

Hershey, PA · On-site

S50 As the Manager for Capabilities, SLA/KPI, and Technology, you are the custodian of "how" the GCC delivers value. Your mission is threefold: ensuring the center has the right technical ...

KPI Solutions

Join our Team

Kansas City, MO · On-site

About Kuecker Pulse Integration (KPI) Created in July 2021 as a result of combination of Kuecker Logistics Group, PULSE Integration and QC Software by private equity firm Ares Management, Kuecker ...

KPI Solutions

Site Supervisor

Kansas City, MO · On-site +1

The Site Supervisor is also the main conduit of communication with KPI leadership and must provide frequent updates including daily reports and alerts. The incumbent ensures the site office operates ...

KPI Solutions

Supply Chain Consultant

ABOUT KPI SOLUTIONS KPI Solutions is a supply chain and warehouse automation integrator, helping organizations design and deploy smarter, more resilient distribution and fulfillment operations. From ...

KPI Solutions

Electrical Engineer II

KPI Solutions is a systems integrator serving the logistics and supply chain industry, with a focus on material handling, automation, and information systems. The company designs and delivers ...

KPI Solutions

Controls Design Estimator

$81K - $109K/yr

Ensure proposed solutions align with KPI standards, preferred architecture, and delivery model * Develop preliminary electrical system concepts using IEC/US standards, customer specifications and KPI ...

KPI Solutions

Sr. Solutions Manager

Atlanta, GA · On-site +1

This role contributes to enabling KPI's success by elevating our client-facing skills, our ability to quickly come to the correct solution for the client, driving Sales win % by evaluating company ...

KPI Solutions

Sr. Solutions Manager

Atlanta, GA · On-site

This role contributes to enabling KPI's success by elevating our client-facing skills, our ability to quickly come to the correct solution for the client, driving Sales win % by evaluating company ...

KPI Solutions

Senior Project Engineer

Atlanta, GA · On-site

$95K - $124K/yr

About Kuecker Pulse Integration (KPI) Created in July 2021 as a result of combination of Kuecker Logistics Group, PULSE Integration and QC Software by private equity firm Ares Management, Kuecker ...

KPI Solutions

Senior Project Engineer

Atlanta, GA

$95K - $124K/yr

About Kuecker Pulse Integration (KPI) Created in July 2021 as a result of combination of Kuecker Logistics Group, PULSE Integration and QC Software by private equity firm Ares Management, Kuecker ...

AKKU SYS Akkumulator- und Batterietechnik Nord GmbH

Freude an messbaren Ergebnissen und KPI-basierter Arbeit * Sehr gute Deutschkenntnisse in Wort und Schrift (mindestens C1- Niveau), Grundkenntnisse in Englisch * Gelegentliche Dienstreisen sind für ...

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KPI Solutions

Sr. Project Manager

Kansas City, MO · On-site +1

About KPI Solutions KPI Solutions is a national supply chain consulting and warehouse automation systems integrator, helping some of the biggest names in e-commerce, retail, and distribution move ...

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How much do kpi jobs pay per year?

As of Aug 20, 2026, the average yearly pay for kpi in the United States is $78,333.00, according to ZipRecruiter salary data. Most workers in this role earn between $50,000.00 and $96,500.00 per year, depending on experience, location, and employer.

What is a KPI?

A KPI job typically involves tracking, analyzing, and optimizing key performance indicators (KPIs) to measure business or employee performance. Professionals in this role work with data to evaluate success, set goals, and recommend improvements. They often collaborate with different teams to ensure that business objectives align with measurable outcomes.

What does a KPI do?

The title 'Kpi' does not correspond to a recognized professional position, but if you are referring to a KPI (Key Performance Indicator) analyst or manager, the daily responsibilities would include tracking, analyzing, and reporting on business performance metrics. These roles often require collaboration with various departments to gather data and interpret trends. Individuals in these positions work closely with management to develop strategies for meeting organizational goals based on KPI results. If you are interested in data-driven roles that influence business decision-making, a KPI-focused career path may be a great fit.

What are the key skills and qualifications needed to thrive in the KPI position, and why are they important?

The job title 'Kpi' is not recognized as a real-world professional occupation. Therefore, there are no specific skills, qualifications, or responsibilities associated with this role. It is important to clarify the job title or provide additional context to ensure accurate and helpful information. Accurate identification of job titles is crucial for targeting relevant skills and preparing for career success.

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Kpi jobs near you
Infographic showing various Kpi job openings in the United States as of August 2026, with employment types broken down into 2% Internship, 91% Full Time, 5% Part Time, and 2% Contract. Highlights an 89% Physical, 4% Hybrid, and 7% Remote job distribution, with an average salary of $78,333 per year, or $37.7 per hour.

Mgr Capabilities SLA/KPI Tech

Hersheys

Hershey, PA • On-site

Full-time

Re-posted 2 hours ago

Job description

Why Hershey:

At The Hershey Company, our culture is rooted in purpose and inspired by Milton Hershey's enduring vision that business should create opportunity for others. Through our commitment to corporate philanthropy, we create positive impact by supporting communities, helping children thrive, and operating as a business for good. This includes our deep and long standing partnership with Milton Hershey School, where we invest in education, workforce readiness, and hands on engagement to help students succeed beyond the classroom. Supported by strategic grantmaking, product donations, cross brand collaboration, and strong employee volunteerism, Hershey offers a place to work where making a difference-locally and globally-is part of how we do business every day.

Job Overview

Career Level: S50

As the Manager for Capabilities, SLA/KPI, and Technology, you are the custodian of "how" the GCC delivers value. Your mission is threefold: ensuring the center has the right technical capabilities to execute complex work, maintaining a high-performance culture through rigorous data tracking, and spearheading the technology roadmap that enables automation and seamless global collaboration. This manager's responsibility will span over all GCC, including Information Services and Delivery Services.  

Accountabilities

1. Capability Development & Maturity 

  • Competency Mapping: Define and track the "Capability Maturity" of various functions (e.g., R&D, Finance, IT) within the GCC. 
  • Value-Add Evolution: Transition the GCC from a "cost-arbitrage" center to a "value-add" hub by identifying high-complexity tasks that can be centralized. 

2. SLA & KPI Management (Performance Framework) 

  • Performance Architecture: Design and implement global Performance Dashboards that provide real-time visibility into GCC health. 
  • Service Level Management: Negotiate and define Service Level Agreements (SLAs) and Key Performance Indicators (KPIs) with global business stakeholders.
  • Root Cause Analysis (RCA): Lead "Performance Recovery" initiatives when KPIs fall below target, ensuring sustainable long-term fixes.
  • Benchmarking: Regularly compare GCC performance against industry standards and peer organizations. 

3. Technology & Digital Enablement 

  • Tech Stack Ownership: Oversee the deployment of collaboration tools, project management software, and GCC-specific infrastructure. This role will be the liaison between GCC and the Enterprise Architecture team to ensure adherence to architecture strategy and governance.  
  • Automation & AI: Identify opportunities for Robotic Process Automation (RPA) and AI integration to drive "Efficiency ROI" within GCC operations. This role will be the liaison to Information Services' Automation and AI team to ensure alignment in achieving enterprise automation and AI vision.
  • Data Security & Compliance: Ensure all technology deployments meet global cybersecurity standards and local data residency regulations. This role will liaise with the Information Security and Legal departments as needed to ensure security adherence. 
Minimum Education & Requirements
  • Education: Bachelor's in Computer Science, Engineering, IT, or Business; MBA preferred.
  • Experience: 10+ years in GCC/GBS/Shared Services/IT Operations, including 5+ years managing performance frameworks, capability development, and technology transformation.
  • Certifications: ITIL v4, PMP, Lean Six Sigma Black Belt, Power BI, and an AI/Automation certification. 

The Hershey Company is an Equal Opportunity Employer. The policy of The Hershey Company is to extend opportunities to qualified applicants and employees on an equal basis regardless of an individual's race, color, gender, age, national origin, religion, citizenship status, marital status, sexual orientation, gender identity, transgender status, physical or mental disability, protected veteran status, genetic information, pregnancy, or any other categories protected by applicable federal, state or local laws.
The Hershey Company is an Equal Opportunity Employer - Minority/Female/Disabled/Protected Veterans.  

You may request a reasonable accommodation if you are unable or limited in your ability to use or access our online application process as a result of a disability.
You can request an accommodation via phone or email.  

To request an accommodation via phone, please call +1 877-804-1794 and leave a voicemail with your contact information.  You may also email a request for accommodation to ApplicationHelp@hersheys.com. Please be sure to include "Accommodation Needed" in the subject line. This will ensure that your email is routed to the appropriate contact who will handle your request.

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