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Knowledge Manager Jobs in Rhode Island (NOW HIRING)

Fujifilm

Engineering Manager

North Kingstown, RI · On-site

The Engineering Manager is responsible for developing engineering talent, improving process ... Strong knowledge of chemical process engineering and manufacturing operations. * Experience with ...

Fujifilm

Engineering Manager

North Kingstown, RI · On-site

The Engineering Manager is responsible for developing engineering talent, improving process ... Strong knowledge of chemical process engineering and manufacturing operations. * Experience with ...

Fujifilm

Engineering Manager

North Kingstown, RI · On-site

The Engineering Manager is responsible for developing engineering talent, improving process ... Strong knowledge of chemical process engineering and manufacturing operations. * Experience with ...

Managed Staffing

*Marketing Manager

Woonsocket, RI · On-site

Support day-to-day management of advertising and marketing communications programs on behalf of our ... knowledge and expertise in direct-to-consumer marketing and experience in one or more sub ...

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All JobsKnowledge JobsKnowledge Manager JobsKnowledge Manager Jobs in Rhode Island

Knowledge Manager information

See Rhode Island salary details

$42.6K

$84.3K

$120.5K

How much do knowledge manager jobs pay per year?

As of Aug 17, 2026, the average yearly pay for knowledge manager in Rhode Island is $84,337.00, according to ZipRecruiter salary data. Most workers in this role earn between $64,600.00 and $101,400.00 per year, depending on experience, location, and employer.

What is a knowledge manager?

A knowledge manager ensures that company policies, strategies, and initiatives are properly documented and accessed by authorized users. These professionals support process improvement and decision-making and may work in a variety of industries. As a knowledge manager, your duties involve organizing a knowledge database, analyzing the effectiveness of knowledge management programs, and acting as mediator to answer client and staff questions about related products and practices. To pursue a career as a knowledge manager, you typically need a degree in business, information technology, or a related field and relevant work experience. Additional qualifications include interpersonal, organizational, and project management skills, as well as attention to detail and resourcefulness.

What does a knowledge manager do?

A Knowledge Manager is responsible for organizing, managing, and optimizing the knowledge assets within an organization. They develop strategies and systems for capturing, storing, sharing, and utilizing information to improve efficiency, collaboration, and decision-making. Knowledge Managers often work with digital platforms, facilitate training, and encourage a culture of knowledge sharing among employees. Their role is crucial in ensuring that valuable organizational knowledge is preserved and accessible to those who need it.

What are the key skills and qualifications needed to thrive as a knowledge manager, and why are they important?

To thrive as a Knowledge Manager, you need expertise in information management, content curation, and organizational strategy, often supported by a degree in library science, information systems, or a related field. Familiarity with knowledge management systems (KMS), collaboration platforms like SharePoint or Confluence, and relevant certifications such as Certified Knowledge Manager (CKM) are typically required. Strong communication, analytical thinking, and stakeholder engagement skills help drive knowledge-sharing initiatives and foster a culture of continuous learning. These skills ensure that organizational knowledge is efficiently captured, shared, and utilized, leading to improved decision-making and innovation.

How does a knowledge manager typically collaborate with other departments to ensure effective knowledge sharing?

Knowledge Managers work closely with various departments such as IT, HR, and operations to identify knowledge gaps, develop systems for information sharing, and promote best practices. They often facilitate workshops, create knowledge bases, and establish guidelines to ensure that valuable organizational knowledge is accessible and up-to-date. Regular interaction with team leaders and subject matter experts is essential to capture insights and tailor knowledge management strategies that support business objectives.

What is the difference between Knowledge Manager vs Content Specialist?

AspectKnowledge ManagerContent Specialist
Required CredentialsBachelor's degree, certifications in knowledge management or information systemsBachelor's degree, certifications in content creation or digital marketing
Work EnvironmentCorporate, IT, or organizational settings focusing on information systemsMarketing, media, or digital teams creating and managing content
Employer & Industry UsageUsed across industries to manage organizational knowledge assetsCommon in marketing, media, and digital content industries
Search & Comparison IntentUnderstanding roles related to organizational knowledgeComparing content creation and management roles

The Knowledge Manager focuses on organizing, maintaining, and improving organizational knowledge assets, often working with information systems and internal data. In contrast, the Content Specialist primarily creates, edits, and manages digital content for marketing or communication purposes. While both roles require strong communication skills and relevant certifications, their work environments and objectives differ significantly.

How much do knowledge managers make in the US?

Knowledge managers in the US typically earn between $70,000 and $120,000 annually, depending on experience, industry, and location. Senior roles or those with specialized skills in information systems or enterprise content management may earn higher salaries. Compensation often includes benefits such as health insurance and professional development opportunities.
More about Knowledge Manager jobs

What job categories do people searching Knowledge Manager jobs in Rhode Island look for?

The top searched job categories for Knowledge Manager jobs in Rhode Island are:

What cities in Rhode Island are hiring for Knowledge Manager jobs?

Cities in Rhode Island with the most Knowledge Manager job openings:

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For Knowledge Manager jobs in RI, the most frequently searched job titles are:

Knowledge Manager jobs near you
Infographic showing various Knowledge Manager job openings in Rhode Island as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 18% Part Time, 1% Temporary, and 3% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $84,337 per year, or $40.5 per hour.

Lead Director, HR Knowledge Management

CVS Health

Cumberland, RI

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 3 days ago

New

CVS Health rating

5.8

Company rating: 5.8 out of 10

Based on 4,338 frontline employees who took The Breakroom Quiz

89th of 112 rated pharmacies

Job description

We're building a world of health around every individual - shaping a more connected, convenient and compassionate health experience. At CVS Health, you'll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselvesaccountable and prioritize safety and quality in everything we do. Join us and be part of something bigger - helping to simplify health care one person, one family and one community at a time.

The HR Knowledge Management Lead is responsible for defining and executing CVS Health's enterprise HR knowledge management strategy, ensuring HR content is centralized, governed, accurate, accessible, and optimized for self-service and AI-enabled experiences. This leader oversees the knowledge management platform, operating model, content governance framework, and roadmap across HR policies, payroll, benefits, compliance, and process documentation.

As part of the HR Solutions Delivery organization, this role partners across HR Centers of Excellence, HRBPs, Contact Center, Product Experience, Data & Reporting, AI, DDAT, Legal, Compliance, Privacy, and Communications teams to create a seamless colleague experience, improve service efficiency, and enable AI-powered HR solutions.

The ideal candidate combines expertise in knowledge management, content strategy, governance, and AI enablement with a strong focus on user experience and the ability to influence stakeholders across a complex organization.

Key Responsibilities:

Knowledge Management Strategy & Platform

  • Own the enterprise HR knowledge management strategy, roadmap, operating model, and platform.
  • Establish and maintain a centralized source of truth for HR knowledge.
  • Define knowledge architecture, taxonomy, metadata, and content standards to improve usability, discoverability, and reuse.
  • Consolidate HR content from disparate repositories into a unified knowledge platform.
  • Partner with DDAT and vendors to enhance platform capabilities, integrations, and user experience.
  • Ensure knowledge assets support both self-service and AI-driven consumption.

Governance, Quality & Compliance

  • Establish governance processes, including content ownership, review cycles, approval workflows, version control, and retirement standards.
  • Define and enforce content quality, accessibility, and documentation standards.
  • Conduct content audits and manage remediation of outdated, duplicate, or incomplete content.
  • Partner with Legal, Compliance, Privacy, and HR stakeholders to ensure content accuracy and regulatory compliance.
  • Maintain inventory, ownership, and lifecycle management of HR knowledge assets.
  • Develop and track knowledge quality metrics and governance scorecards.

Self-Service & Colleague Experience

  • Enable effective self-service for colleagues and managers through clear, accessible HR content.
  • Partner with Product Experience teams to optimize knowledge across portals, search, mobile, chatbots, and AI assistants.
  • Use employee feedback, journey mapping, and analytics to improve content usability and adoption.
  • Drive contact center deflection and service efficiency through improved content quality and discoverability.
  • Build content management capability across HR teams through training and enablement.

AI Enablement

  • Lead knowledge readiness efforts for AI-powered HR services, including conversational AI, intelligent search, and generative AI assistants.
  • Ensure content is structured, governed, and tagged to maximize AI accuracy and effectiveness.
  • Partner with AI and DDAT teams to identify, test, and scale knowledge-driven AI use cases.
  • Establish guardrails and governance for AI-generated and AI-surfaced content.
  • Monitor and improve AI-related knowledge metrics, including accuracy, resolution, and user satisfaction.

Performance, Partnerships & Leadership

  • Define and monitor KPIs such as self-service adoption, case deflection, content quality, search effectiveness, and service efficiency.
  • Provide regular reporting and business reviews to HR leadership.
  • Manage vendor relationships and influence technology investment priorities.
  • Lead and develop a team of Knowledge Management Analysts and content specialists.
  • Partner across HR functions to identify knowledge gaps, improve processes, and support organizational change initiatives.

Required Qualifications

  • 10+ years of progressive experience in knowledge management, content strategy, technical writing, HR operations, shared services, or a related discipline, including people leadership experience.
  • Proven success in building and leading a centralized knowledge management function within a large, complex organization.
  • Deep experience with knowledge management platforms such as ServiceNow Knowledge, SharePoint, Guru, or Confluence.
  • Experience with HR technology platforms and service delivery tools, preferably Workday and ServiceNow.
  • Demonstrated experience preparing and governing content for AI-enabled solutions, including chatbots, AI search, and virtual assistants.
  • Expertise in content governance, including ownership models, review cycles, workflow management, and quality standards.
  • Experience partnering with Legal, Compliance, and Privacy teams in regulated environments.
  • Strong stakeholder management skills with the ability to influence senior leaders and drive adoption across matrixed organizations.
  • Excellent written communication, content strategy, and change management capabilities.

Preferred Qualifications

  • Certified Knowledge Manager (CKM) certification.
  • Experience supporting enterprise AI transformation initiatives within HR or shared services.

Education

  • Bachelor's degree in Human Resources, Communications, Information Science, Knowledge Management, Library Science, Business Administration, Organizational Psychology, or related field.

Pay Range

The typical pay range for this role is:

$100,000.00 - $231,540.00


This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. This position also includes an award target in the company's equity award program.

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great benefits for great people

We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families.

This fulltime position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial wellbeing of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility.


Additional details about available benefits are provided during the application process and on Benefits Moments.

We anticipate the application window for this opening will close on: 09/04/2026

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.

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