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Knowledge Manager Jobs in Pennsylvania (NOW HIRING)

GHD

Project Manager (Water / Wastewater)

Camp Hill, PA · Hybrid

Knowledge Management System: Work within established knowledge management systems to deliver preset outcomes for an area of responsibility. * Personal Capability Building: Develop own capabilities by ...

Goodwin

Manager, Research Services

Philadelphia, PA

The role also partners with Practice Group leaders and the Knowledge Management function (as applicable), and drives adoption of research tools, standards, and training across the firm. What You Will ...

Wawa

POS Systems Analyst II - 2nd Shift

Wawa, PA · On-site

Serve as a knowledge manager for the team's Knowledgebase. * Test and deploy hotfixes received from vendors. Essential Functions: * Solid understanding of the Windows operating system * Work ...

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Knowledge Manager information

See Pennsylvania salary details

$43.6K

$86.3K

$123.3K

How much do knowledge manager jobs pay per year?

As of Sep 5, 2026, the average yearly pay for knowledge manager in Pennsylvania is $86,325.00, according to ZipRecruiter salary data. Most workers in this role earn between $66,200.00 and $103,700.00 per year, depending on experience, location, and employer.

What is a knowledge manager?

A knowledge manager ensures that company policies, strategies, and initiatives are properly documented and accessed by authorized users. These professionals support process improvement and decision-making and may work in a variety of industries. As a knowledge manager, your duties involve organizing a knowledge database, analyzing the effectiveness of knowledge management programs, and acting as mediator to answer client and staff questions about related products and practices. To pursue a career as a knowledge manager, you typically need a degree in business, information technology, or a related field and relevant work experience. Additional qualifications include interpersonal, organizational, and project management skills, as well as attention to detail and resourcefulness.

What does a knowledge manager do?

A Knowledge Manager is responsible for organizing, managing, and optimizing the knowledge assets within an organization. They develop strategies and systems for capturing, storing, sharing, and utilizing information to improve efficiency, collaboration, and decision-making. Knowledge Managers often work with digital platforms, facilitate training, and encourage a culture of knowledge sharing among employees. Their role is crucial in ensuring that valuable organizational knowledge is preserved and accessible to those who need it.

What are the key skills and qualifications needed to thrive as a knowledge manager, and why are they important?

To thrive as a Knowledge Manager, you need expertise in information management, content curation, and organizational strategy, often supported by a degree in library science, information systems, or a related field. Familiarity with knowledge management systems (KMS), collaboration platforms like SharePoint or Confluence, and relevant certifications such as Certified Knowledge Manager (CKM) are typically required. Strong communication, analytical thinking, and stakeholder engagement skills help drive knowledge-sharing initiatives and foster a culture of continuous learning. These skills ensure that organizational knowledge is efficiently captured, shared, and utilized, leading to improved decision-making and innovation.

How does a knowledge manager typically collaborate with other departments to ensure effective knowledge sharing?

Knowledge Managers work closely with various departments such as IT, HR, and operations to identify knowledge gaps, develop systems for information sharing, and promote best practices. They often facilitate workshops, create knowledge bases, and establish guidelines to ensure that valuable organizational knowledge is accessible and up-to-date. Regular interaction with team leaders and subject matter experts is essential to capture insights and tailor knowledge management strategies that support business objectives.

What is the difference between Knowledge Manager vs Content Specialist?

AspectKnowledge ManagerContent Specialist
Required CredentialsBachelor's degree, certifications in knowledge management or information systemsBachelor's degree, certifications in content creation or digital marketing
Work EnvironmentCorporate, IT, or organizational settings focusing on information systemsMarketing, media, or digital teams creating and managing content
Employer & Industry UsageUsed across industries to manage organizational knowledge assetsCommon in marketing, media, and digital content industries
Search & Comparison IntentUnderstanding roles related to organizational knowledgeComparing content creation and management roles

The Knowledge Manager focuses on organizing, maintaining, and improving organizational knowledge assets, often working with information systems and internal data. In contrast, the Content Specialist primarily creates, edits, and manages digital content for marketing or communication purposes. While both roles require strong communication skills and relevant certifications, their work environments and objectives differ significantly.

How much do knowledge managers make in the US?

Knowledge managers in the US typically earn a median annual salary of around $80,000 to $110,000, depending on experience, industry, and location. Senior roles or those with specialized skills in information systems or content management may earn higher salaries, often exceeding $120,000 annually.

What is the career path of a knowledge manager?

A knowledge manager typically starts in roles such as information specialist or librarian, then advances to senior knowledge management positions, team lead, or director. Career progression often involves developing expertise in information systems, data management, and collaboration tools, with certifications like CKM (Certified Knowledge Manager) supporting advancement.

What skills do you need to be a knowledge manager?

Knowledge managers need strong communication, organizational, and analytical skills to effectively organize and share information. They should be proficient with knowledge management tools and technologies, such as content management systems and collaboration platforms, and often require a background in information science, library science, or related fields.
More about Knowledge Manager jobs

What job categories do people searching Knowledge Manager jobs in Pennsylvania look for?

The top searched job categories for Knowledge Manager jobs in Pennsylvania are:

What cities in Pennsylvania are hiring for Knowledge Manager jobs?

Cities in Pennsylvania with the most Knowledge Manager job openings:

What are popular job titles related to Knowledge Manager jobs in PA?

For Knowledge Manager jobs in PA, the most frequently searched job titles are:

Knowledge Manager jobs near you
Infographic showing various Knowledge Manager job openings in Pennsylvania as of August 2026, with employment types broken down into 100% Full Time. Highlights an 75% In-person, and 25% Remote job distribution, with an average salary of $86,325 per year, or $41.5 per hour.

Consumer Affairs Systems & Analytics Manager

Crayola

Easton, PA • On-site

Full-time

Medical, Retirement

Re-posted 10 days ago

Crayola rating

6.4

Company rating: 6.4 out of 10

Based on 17 frontline employees who took The Breakroom Quiz

Job description

Crayola has inspired children to express their creativity since 1903. Crayolians take pride in fulfilling our mission of helping parents and educators raise creatively alive children around the world. Join our team and be part of an iconic brand that develops quality art products and experiences that are loved by families and preferred by teachers. Our company culture is mission focused, and encourages fun, collaboration, transparency, and helping others. Crayola believes our workforce benefits from a broad spectrum of diverse ideas and perspectives which enables us to understand our consumers better.
Consumer Affairs Systems and Analytics Manager, Easton, PA
GENERAL SUMMARY:
The role involves overseeing all contact center systems and support for consumer affairs, ensuring the contact center remains operational. Responsibilities include managing the Emplifi suite of products, telephony system (inContact), and survey deployment tools (Qualtrics). The position is responsible for data integrity, system configuration, analytics, reporting, and vendor relationships. Additionally, the role involves developing PowerBI dashboards, overseeing department analytics, and managing a team that includes a data administrator and knowledge management. The role also explores new technologies to enhance call center efficiencies and ensures systems are ready for global expansion.
PRINCIPAL DUTIES & RESPONSIBILITIES:
  • Oversee the Emplifi suite of products including Agent, Social, Knowledge, Reporting & Fulfillment, ensuring seamless operation and data integrity.
  • Serve as the primary interface between Emplifi and Crayola IT support for large-scale projects.
  • Manage the telephony system (inContact) and survey deployment tools (Qualtrics).
  • Develop and maintain PowerBI dashboards and other analytics tools to provide actionable insights.
  • Lead the Data Administrator and Knowledge Management roles, ensuring effective data management and knowledge dissemination.
  • Maintain vendor relationships to ensure optimal performance and support.
  • Investigate and implement new technologies, including automation and AI, to improve call center efficiencies.
  • Ensure all systems are globally ready to support international consumer care teams.
  • Ensure compliance with data privacy and security regulations.

JOB SPECIFICATIONS:
  • Education: Bachelor's degree in Information Technology, Data Science, Business Administration, or a related field.
  • Experience: Minimum of 5 years of experience in systems management, data analytics, or a related role, preferably within a consumer affairs or call center environment.
  • Skills: Proficiency in Emplifi products, inContact, Qualtrics, and PowerBI; strong analytical and problem-solving skills; excellent communication and interpersonal skills; ability to manage multiple projects and priorities; knowledge of data privacy and security regulations.
  • Certifications: Relevant certifications in data analytics, project management, or IT systems management are a plus.

PHYSICAL CONDITIONS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is frequently required to sit, talk and hear. The employee is occasionally required to walk; use hands and fingers to operate, handle, or feel objects, tools, or controls; and reach with hands and arms. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision and the ability to adjust focus.
DISCLAIMER: The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.
WHY CRAYOLA?
  • Kid Inspired Culture
  • Free Admission to Crayola Experience for Employees
  • Community Volunteerism Opportunities
  • Annual Bonus Potential for all Full-Time Employees
  • Company Matched 401k & Employee Value Sharing Plan
  • Comprehensive Healthcare Benefits for Eligible Employees
  • Education Assistance Program
  • Wellness Programs
  • Employee Resource Groups
  • Generous Product Discounts Onsite & Online
  • Company Sponsored Employee Events
  • Discounts on a wide variety of products and services - automotive, electronics, fitness, travel and entertainment

Green is our favorite color!Crayola cares about the environment and responsibly makes the products you love. Learn more about Crayola's creative solutions for greener tomorrows: https://www.crayola.com/about-us/sustainability
Crayola is committed to providing competitive market compensation. Our pay ranges are established using reliable market data and consider factors such as job responsibilities, industry benchmarks, and geographic location.
Individual starting pay is determined by a candidate's skills, experience and qualifications. This role is eligible to participate in an annual incentive plan as per plan guidelines. For a full list of Crayola benefits, please visit https://www.crayola.com/company/employee-benefits.
No phone calls please.Search Firm Representatives - Please Read Carefully:Crayola LLC is not seeking assistance or accepting unsolicited resumes from search firms for this employment opportunity. Regardless of past practice, all resumes submitted by search firms to any employee at Crayola LLC via e-mail, the Internet, or directly to hiring managers at Crayola LLC in any form without valid written search agreement in place for that position will be deemed the sole property of Crayola LLC, and no fee will be paid in the event the candidate is hired by Crayola LLC as a result of the referral or through other means.
Search firms are essential to the recruitment and staffing efforts at Crayola LLC, and we value the partnerships we have built with our vendors. For this reason, Crayola LLC has established and regularly maintains a preferred vendor list. Please note that even preferred vendors need to have a written search agreement signed by Human Resources at Crayola LLC in place for the specific position in order for a fee to be paid for any candidate referrals.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.

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