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Knowledge Manager Jobs in Massachusetts (NOW HIRING)

Equinox Fitness

Style Advisors, Seaport

Boston, MA

Maintain knowledge of all club and Shop services, programs and products OPERATIONAL EXCELLENCE: * Understands and upholds all loss prevention and inventory management policies on a consistent basis

Goodwin

Knowledge & Innovation Lawyer - Life Science

Boston, MA · On-site

$85K - $111K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Drafting, updating and managing model documents, precedents, checklists, benchmarking surveys, market trend reports, and other substantive content for the Practice, ensuring such content is up-to ...

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Showing results 21-40

All JobsKnowledge JobsKnowledge Manager JobsKnowledge Manager Jobs in Massachusetts

Knowledge Manager information

See Massachusetts salary details

$47.5K

$94.1K

$134.3K

How much do knowledge manager jobs pay per year?

As of Aug 17, 2026, the average yearly pay for knowledge manager in Massachusetts is $94,052.00, according to ZipRecruiter salary data. Most workers in this role earn between $72,100.00 and $113,000.00 per year, depending on experience, location, and employer.

What is a knowledge manager?

A knowledge manager ensures that company policies, strategies, and initiatives are properly documented and accessed by authorized users. These professionals support process improvement and decision-making and may work in a variety of industries. As a knowledge manager, your duties involve organizing a knowledge database, analyzing the effectiveness of knowledge management programs, and acting as mediator to answer client and staff questions about related products and practices. To pursue a career as a knowledge manager, you typically need a degree in business, information technology, or a related field and relevant work experience. Additional qualifications include interpersonal, organizational, and project management skills, as well as attention to detail and resourcefulness.

What does a knowledge manager do?

A Knowledge Manager is responsible for organizing, managing, and optimizing the knowledge assets within an organization. They develop strategies and systems for capturing, storing, sharing, and utilizing information to improve efficiency, collaboration, and decision-making. Knowledge Managers often work with digital platforms, facilitate training, and encourage a culture of knowledge sharing among employees. Their role is crucial in ensuring that valuable organizational knowledge is preserved and accessible to those who need it.

What are the key skills and qualifications needed to thrive as a knowledge manager, and why are they important?

To thrive as a Knowledge Manager, you need expertise in information management, content curation, and organizational strategy, often supported by a degree in library science, information systems, or a related field. Familiarity with knowledge management systems (KMS), collaboration platforms like SharePoint or Confluence, and relevant certifications such as Certified Knowledge Manager (CKM) are typically required. Strong communication, analytical thinking, and stakeholder engagement skills help drive knowledge-sharing initiatives and foster a culture of continuous learning. These skills ensure that organizational knowledge is efficiently captured, shared, and utilized, leading to improved decision-making and innovation.

How does a knowledge manager typically collaborate with other departments to ensure effective knowledge sharing?

Knowledge Managers work closely with various departments such as IT, HR, and operations to identify knowledge gaps, develop systems for information sharing, and promote best practices. They often facilitate workshops, create knowledge bases, and establish guidelines to ensure that valuable organizational knowledge is accessible and up-to-date. Regular interaction with team leaders and subject matter experts is essential to capture insights and tailor knowledge management strategies that support business objectives.

What is the difference between Knowledge Manager vs Content Specialist?

AspectKnowledge ManagerContent Specialist
Required CredentialsBachelor's degree, certifications in knowledge management or information systemsBachelor's degree, certifications in content creation or digital marketing
Work EnvironmentCorporate, IT, or organizational settings focusing on information systemsMarketing, media, or digital teams creating and managing content
Employer & Industry UsageUsed across industries to manage organizational knowledge assetsCommon in marketing, media, and digital content industries
Search & Comparison IntentUnderstanding roles related to organizational knowledgeComparing content creation and management roles

The Knowledge Manager focuses on organizing, maintaining, and improving organizational knowledge assets, often working with information systems and internal data. In contrast, the Content Specialist primarily creates, edits, and manages digital content for marketing or communication purposes. While both roles require strong communication skills and relevant certifications, their work environments and objectives differ significantly.

How much do knowledge managers make in the US?

Knowledge managers in the US typically earn between $70,000 and $120,000 annually, depending on experience, industry, and location. Senior roles or those with specialized skills in information systems or enterprise content management may earn higher salaries. Compensation often includes benefits such as health insurance and professional development opportunities.
More about Knowledge Manager jobs

What are the most commonly searched types of Knowledge jobs in Massachusetts?

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Knowledge Manager jobs near you
Infographic showing various Knowledge Manager job openings in Massachusetts as of August 2026, with employment types broken down into 1% As Needed, 81% Full Time, 15% Part Time, 1% Temporary, and 2% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $94,052 per year, or $45.2 per hour.

Legal Knowledge Engineering, Vice President

State Street Corporation

Boston, MA • On-site

$195K - $252K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 10 days ago

Job description

Who we are looking for
State Street is seeking a Vice President, Legal Knowledge Engineering to capture, structure, and operationalize institutional expertise in support of consistent, scalable, and technology-enabled service delivery across the Legal Department and its adjacent functions.
Working closely with legal, regulatory, governance, policy, sustainability, corporate security, and operational subject matter experts, this role will document decision frameworks, risk tolerances, operating procedures, escalation criteria, and domain expertise, and transform them into structured knowledge assets and business requirements that can be embedded within workflows, processes, automation solutions, and AI-enabled tools.
The successful candidate will help preserve institutional knowledge, improve consistency and scalability of service delivery, and establish the knowledge foundations required to support the Department's evolving operating model and adoption of emerging technologies.
This role is ideal for an individual who excels at understanding how experienced professionals make decisions and translating that expertise into structured, reusable guidance that can be consistently applied across people, processes, and technology solutions.
What you will be responsible for
Knowledge Engineering
  • Partner with subject matter experts across Legal, Regulatory Relations, Public Policy, Sustainability, Corporate Secretary, Corporate Security, and related functions to capture and document decision-making frameworks, risk tolerances, operating procedures, escalation criteria, and business rules.
  • Translate complex domain expertise into structured, repeatable guidance that can be consistently applied across processes, workflows, and service delivery activities.
  • Develop and maintain decision trees, knowledge models, issue taxonomies, precedent repositories, playbooks, guidance libraries, and other reusable knowledge assets.
  • Establish standards and methodologies for documenting expertise in a manner that promotes consistency, scalability, knowledge reuse, and institutional resilience.
  • Identify critical institutional knowledge and ensure it is captured, maintained, and preserved independent of individual contributors.
  • Create and maintain documentation that clearly articulates decision points, escalation pathways, governance requirements, and risk-based operating practices.

Process Architecture & Service Design
  • Analyze business processes and service delivery activities to identify opportunities for standardization, simplification, scalability, and operational improvement.
  • Decompose complex work into discrete activities, decision points, escalation paths, business rules, and desired outcomes.
  • Design future-state workflows that effectively integrate subject matter experts, business stakeholders, operational teams, and technology solutions.
  • Develop operating procedures, service models, process maps, and decision frameworks that support efficient and scalable execution.
  • Support strategic initiatives focused on improving productivity, quality, consistency, transparency, and stakeholder experience.

AI & Technology Enablement
  • Translate policies, procedures, playbooks, and decision frameworks into structured requirements suitable for automation and AI-enabled solutions.
  • Document business requirements, decision logic, inputs, outputs, escalation criteria, testing scenarios, and acceptance criteria.
  • Partner with technology teams to ensure institutional expertise is accurately represented within workflows, automation capabilities, knowledge systems, and AI-enabled tools.
  • Develop and maintain the knowledge assets required to support AI-assisted ways of working and future technology-enabled operating models.
  • Establish quality standards and testing methodologies to evaluate the consistency, reliability, and appropriateness of technology-generated outputs.
  • Support pilot programs, workflow redesign initiatives, and technology implementations by providing the knowledge structures and business requirements required for successful adoption.

Education & Preferred Qualifications
  • Bachelor's degree or equivalent professional experience.
  • 7+ years of experience in Knowledge Management, Legal Operations, Business Process Management, Operational Excellence, Legal Innovation, Business Analysis, Service Design, Enterprise Transformation, or a related discipline.
  • Experience working directly with subject matter experts to document and operationalize complex expertise.
  • Demonstrated ability to translate professional judgment, policies, procedures, and specialized domain knowledge into structured frameworks, workflows, business rules, and operational requirements.
  • Experience decomposing complex work into decision logic, escalation pathways, business rules, testing scenarios, and repeatable operating models.
  • Experience designing business processes, service delivery models, workflows, or operating procedures.
  • Strong facilitation, interviewing, documentation, analytical, and problem-solving skills.
  • Exceptional written and verbal communication skills.
  • Ability to effectively bridge business, operational, and technology teams.

Salary Range:
$110,000 - $181,250 Annual
The range quoted above applies to the role in the primary location specified. If the candidate would ultimately work outside of the primary location above, the applicable range could differ.
Employees are eligible to participate in State Street's comprehensive benefits program, which includes: our retirement savings plan (401K) with company match; insurance coverage including basic life, medical, dental, vision, long-term disability, and other optional additional coverages; paid-time off including vacation, sick leave, short term disability, and family care responsibilities; access to our Employee Assistance Program; incentive compensation including eligibility for annual performance-based awards (excluding certain sales roles subject to sales incentive plans); and, eligibility for certain tax advantaged savings plans.
For a full overview, visit https://hrportal.ehr.com/statestreet/Home.
About State Street
Across the globe, institutional investors rely on us to help them manage risk, respond to challenges, and drive performance and profitability. We keep our clients at the heart of everything we do, and smart, engaged employees are essential to our continued success.
We are committed to fostering an environment where every employee feels valued and empowered to reach their full potential. As an essential partner in our shared success, you'll benefit from inclusive development opportunities, flexible work-life support, paid volunteer days, and vibrant employee networks that keep you connected to what matters most. Join us in shaping the future.
As an Equal Opportunity Employer, we consider all qualified applicants for all positions without regard to race, creed, color, religion, national origin, ancestry, ethnicity, age, disability, genetic information, sex, sexual orientation, gender identity or expression, citizenship, marital status, domestic partnership or civil union status, familial status, military and veteran status, and other characteristics protected by applicable law.
Discover more information on jobs at StateStreet.com/careers
Read our CEO Statement
Job Application Disclosure:
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
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About State Street

Sourced by ZipRecruiter

State Street is one of the largest custodian banks, asset managers and asset intelligence companies in the world. From technology to product innovation, we're making our mark on the financial services industry. For more than two centuries, we've been helping our clients safeguard and steward the investments of millions of people. We provide investment servicing, data & analytics, investment research & trading and investment management to institutional clients.

Industry

Finance and insurance

Company size

10,000+ Employees

Headquarters location

Boston, MA, US

Year founded

1792

Social media

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