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Knowledge Manager Jobs in Kansas (NOW HIRING)

Chance Management

Assistant Manager

Colby, KS · On-site

... knowledge of inventory control, food production, and restaurant operations - Familiarity with bar operations, fine dining standards, and kitchen management - Excellent leadership skills with the ...

Harris

Drive adoption of automation, AI, knowledge management, and process improvements to increase efficiency and enhance the customer experience. * Oversee the strategy and optimization of support ...

Harris

Drive adoption of automation, AI, knowledge management, and process improvements to increase efficiency and enhance the customer experience. * Oversee the strategy and optimization of support ...

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All JobsKnowledge Manager JobsKnowledge Manager Jobs in Kansas

Knowledge Manager information

See Kansas salary details

$38.8K

$76.8K

$109.7K

How much do knowledge manager jobs pay per year?

As of Jun 30, 2026, the average yearly pay for knowledge manager in Kansas is $76,805.00, according to ZipRecruiter salary data. Most workers in this role earn between $58,900.00 and $92,300.00 per year, depending on experience, location, and employer.

What does a knowledge manager do?

A knowledge manager is responsible for organizing, maintaining, and sharing an organization's information and knowledge assets. They develop systems and processes to ensure data is accessible, accurate, and up-to-date, often using knowledge management tools and collaborating with teams to improve information flow. This role requires strong organizational skills and familiarity with content management systems or databases.

What Is a Knowledge Manager?

A knowledge manager ensures that company policies, strategies, and initiatives are properly documented and accessed by authorized users. These professionals support process improvement and decision-making and may work in a variety of industries. As a knowledge manager, your duties involve organizing a knowledge database, analyzing the effectiveness of knowledge management programs, and acting as mediator to answer client and staff questions about related products and practices. To pursue a career as a knowledge manager, you typically need a degree in business, information technology, or a related field and relevant work experience. Additional qualifications include interpersonal, organizational, and project management skills, as well as attention to detail and resourcefulness.

Are MIS jobs in high demand?

Management Information Systems (MIS) jobs are in high demand due to the increasing reliance on technology and data management across industries. Roles such as MIS analysts and IT managers require skills in database management, cybersecurity, and enterprise systems, making them valuable in the job market.

What are the 5 P's of knowledge management?

The 5 P's of knowledge management are Purpose, People, Processes, Platforms, and Practices. These elements help organizations effectively create, share, and utilize knowledge, which is essential for a Knowledge Manager to develop strategies that improve organizational learning and decision-making.

How does a Knowledge Manager typically collaborate with other departments to ensure effective knowledge sharing?

Knowledge Managers work closely with various departments such as IT, HR, and operations to identify knowledge gaps, develop systems for information sharing, and promote best practices. They often facilitate workshops, create knowledge bases, and establish guidelines to ensure that valuable organizational knowledge is accessible and up-to-date. Regular interaction with team leaders and subject matter experts is essential to capture insights and tailor knowledge management strategies that support business objectives.

What jobs make $1,000,000 a year?

In the field of knowledge management, high salaries reaching or exceeding $1 million annually are rare and typically associated with executive-level roles such as Chief Knowledge Officer or Chief Information Officer in large organizations. These positions require extensive experience, strategic leadership skills, and often involve overseeing enterprise-wide information and knowledge assets. Most knowledge managers earn significantly less, with top executives in related fields earning high compensation packages including salary, bonuses, and stock options.

What are the key skills and qualifications needed to thrive as a Knowledge Manager, and why are they important?

To thrive as a Knowledge Manager, you need expertise in information management, content curation, and organizational strategy, often supported by a degree in library science, information systems, or a related field. Familiarity with knowledge management systems (KMS), collaboration platforms like SharePoint or Confluence, and relevant certifications such as Certified Knowledge Manager (CKM) are typically required. Strong communication, analytical thinking, and stakeholder engagement skills help drive knowledge-sharing initiatives and foster a culture of continuous learning. These skills ensure that organizational knowledge is efficiently captured, shared, and utilized, leading to improved decision-making and innovation.

What is the difference between Knowledge Manager vs Content Specialist?

AspectKnowledge ManagerContent Specialist
Required CredentialsBachelor's degree, certifications in knowledge management or information systemsBachelor's degree, certifications in content creation or digital marketing
Work EnvironmentCorporate, IT, or organizational settings focusing on information systemsMarketing, media, or digital teams creating and managing content
Employer & Industry UsageUsed across industries to manage organizational knowledge assetsCommon in marketing, media, and digital content industries
Search & Comparison IntentUnderstanding roles related to organizational knowledgeComparing content creation and management roles

The Knowledge Manager focuses on organizing, maintaining, and improving organizational knowledge assets, often working with information systems and internal data. In contrast, the Content Specialist primarily creates, edits, and manages digital content for marketing or communication purposes. While both roles require strong communication skills and relevant certifications, their work environments and objectives differ significantly.

More about Knowledge Manager jobs
What job categories do people searching Knowledge Manager jobs in Kansas look for? The top searched job categories for Knowledge Manager jobs in Kansas are:
What cities in Kansas are hiring for Knowledge Manager jobs? Cities in Kansas with the most Knowledge Manager job openings:
What are popular job titles related to Knowledge Manager jobs in KS? For Knowledge Manager jobs in KS, the most frequently searched job titles are:
Knowledge Manager jobs near you
Infographic showing various Knowledge Manager job openings in Kansas as of June 2026, with employment types broken down into 1% As Needed, 80% Full Time, 10% Part Time, and 9% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $76,805 per year, or $36.9 per hour.

Senior ITSM Administrator - Overland Park, KS

Arctiq, Inc.

Overland Park, KS • Hybrid

Contractor

Posted 14 days ago

Key responsibilities

  • Serve as the lead administrator for Jira Software, Jira Service Management, and Confluence Cloud, managing platform configurations and governance.

  • Lead the configuration and continuous improvement of Jira Service Management Service Desk operations, including workflows, automation, and integrations.

  • Develop and maintain integrated knowledge bases and documentation standards in Confluence to support self-service and operational runbooks.

Job description

Company Overview:
Arctiq is a global, intelligence-driven technology services company delivering professional and managed services across Hybrid Cloud Infrastructure, Networking & Connected Experiences, Cybersecurity, Data & AI, Autonomous Operations & Intelligence, and Enterprise Service Management. We help organizations operate, secure, and modernize complex environments by unifying infrastructure, networking, data, security, automation, and observability under a single, integrated operating model. Our work focuses on helping customers reduce operational friction, improve resilience, and make better, faster decisions as their environments evolve. Arctiq builds on decades of industry expertise and a customer-centric ethos to deliver exceptional value to clients across diverse industries.


This is a contract-to-hire opportunity with one of Arctiq's clients and requires a hybrid arrangement based in Overland Park, KS.


The Senior ITSM Administrator is responsible for the administration, governance, optimization, and strategic evolution of the organization's Atlassian ecosystem, including Jira Software, Jira Service Management (JSM), Confluence, and related integrations. This role serves as the primary technical owner of the Atlassian platform, leading workflow design, automation, ITSM process improvement, knowledge management, and AI-driven service desk initiatives.


The ideal candidate brings deep expertise in Atlassian Cloud administration, ITSM best practices, automation, integrations, and enterprise governance. This individual will partner closely with IT leadership, Security, Infrastructure, Identity & Access Management, Compliance, and business stakeholders to deliver scalable, secure, and efficient service management solutions across the enterprise.



Key Responsibilities

Atlassian Platform Administration & Governance

  • Serve as the lead administrator for Jira Software, Jira Service Management, and Confluence Cloud.
  • Manage workflows, screen schemes, custom fields, permission models, notifications, issue security, project templates, and platform-wide configurations.
  • Establish and enforce governance standards, naming conventions, and best practices to ensure scalability, audit readiness, and platform consistency.
  • Administer user provisioning, licensing, and role-based access integrations with Microsoft Entra ID and SailPoint IdentityNow.
  • Evaluate, implement, and maintain Atlassian Marketplace applications and plugins.
  • Monitor platform health, performance, security, and capacity planning.
  • Maintain platform backup, recovery, and disaster recovery strategies.


Jira Service Management & ITSM Operations

  • Lead the configuration and continuous improvement of JSM Service Desk operations, including request types, queues, SLAs, routing rules, approvals, and customer portals.
  • Manage ITSM workflows for Incident, Change, Problem, Request, and Service Catalog Management aligned to ITIL standards.
  • Build and maintain advanced automation for ticket routing, escalations, approvals, and cross-platform integrations.
  • Support multi-channel ticket intake, including portal, email, and Slack integrations.
  • Develop dashboards, reporting, and analytics for operational visibility and SLA performance tracking.
  • Ensure compliance with audit and regulatory requirements including SOX, SOC 2, and NYDFS.


Confluence Knowledge Management

  • Administer Confluence spaces, permissions, templates, and documentation standards.
  • Develop and maintain integrated knowledge bases to support self-service and ticket deflection initiatives.
  • Establish governance for content lifecycle management, archival standards, and documentation consistency.
  • Support operational runbooks, SOPs, and technical documentation across Technology teams.


AI & Intelligent Service Desk Initiatives

  • Lead the evaluation and rollout of Atlassian Rovo AI and Atlassian Intelligence capabilities.
  • Implement AI-driven ticket routing, agent-assist recommendations, and conversational ticket creation features.
  • Partner with AI governance and security teams to ensure compliance with organizational policies and data privacy standards.
  • Define and report on KPIs related to AI-enabled service desk performance, automation efficiency, and user experience.


Integrations, Automation & Platform Engineering

  • Design and support integrations between Atlassian products and enterprise systems including Slack, GitLab, Dynatrace, CrowdStrike, Microsoft 365, AWS, Entra ID, and SailPoint.
  • Develop and maintain REST API integrations, webhooks, Jira Automation, and ScriptRunner customizations.
  • Administer JSM Assets (Insight) and CMDB-related configurations.
  • Support DevOps and CI/CD workflow integrations for automated change management and deployment tracking.


Training & Stakeholder Engagement

  • Provide training and guidance to end users, project administrators, service desk teams, and leadership.
  • Serve as the primary escalation point for Atlassian platform support and troubleshooting.
  • Advise leadership on platform strategy, licensing optimization, roadmap planning, and emerging capabilities.
  • Manage relationships with Atlassian vendors, implementation partners, and consultants.


Required Qualifications

  • Bachelor's degree in Information Technology, Computer Science, or related field (or equivalent experience).
  • 7+ years of hands-on experience administering Jira Software, Jira Service Management, and Confluence in enterprise environments.
  • Deep expertise with Jira workflows, automation, permissions, dashboards, reporting, and ITSM processes.
  • Experience administering Atlassian Cloud environments, including security, app management, and user provisioning.
  • Strong scripting and automation experience using Jira Automation, ScriptRunner (Groovy), REST APIs, and webhooks.
  • Experience implementing ITIL-aligned ITSM processes including Incident, Change, Problem, and Service Request Management.
  • Experience integrating Atlassian products with identity platforms such as SailPoint and Microsoft Entra ID.
  • Strong communication and stakeholder management skills.
  • Experience supporting regulated environments with audit and compliance requirements such as SOX, SOC 2, or NYDFS.


Preferred Qualifications

  • Atlassian Certified Professional certifications (ACP-100, ACP-120, ACP-420/520, or equivalent).
  • ITIL 4 Foundation certification or higher.
  • Experience with Atlassian Rovo AI, Atlassian Intelligence, or AI-enabled ITSM platforms.
  • Experience with JSM Assets (Insight), CMDB management, and cloud infrastructure integrations.
  • Familiarity with Atlassian Cloud migrations and ServiceNow-to-JSM transitions.
  • Experience integrating Atlassian products with DevOps tools such as GitLab or Bitbucket.
  • Experience mentoring junior administrators or leading platform initiatives.


Arctiq is an equal opportunity employer. If you need any accommodations or adjustments throughout the interview process and beyond, please let us know. We celebrate our inclusive work environment and welcome members of all backgrounds and perspectives to apply.

We thank you foryour interest in joining the Arctiq team! While we welcome all applicants, only those who are selected for an interview will be contacted.

Apply