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Knowledge Manager Jobs in Iowa (NOW HIRING)

CPM Holdings, Inc.

Help Desk Manager

Waterloo, IA · On-site

Develop and maintain Help Desk procedures, workflows, and knowledge articles. * Ensure support requests are resolved in accordance with established service levels. Service Level Management * Own and ...

CPM Holdings, Inc.

Help Desk Manager

Waterloo, IA · On-site

Develop and maintain Help Desk procedures, workflows, and knowledge articles. * Ensure support requests are resolved in accordance with established service levels. Service Level Management * Own and ...

Robinson, Inc.

Project Manager - ONSITE

Altoona, IA · On-site

Identify upsell, cross-sell, and new business opportunities through product knowledge. * Manage risks to minimize financial and production impacts. * Track and report project progress using ...

Randstad Digital

IT Support Manager

Fort Dodge, IA · On-site

$80K - $90K/yr

Knowledge Management: Coordinate the creation of self-help documentation, knowledge-base articles, and training content based on trending user issues to promote end-user self-service. * Project ...

Info Way Solutions

IT Service Desk Lead

Des Moines, IA · On-site

The Service Desk Lead acts as the primary escalation point for critical issues and drives operational efficiency through process optimization, automation, and knowledge management initiatives. Key ...

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All JobsKnowledge JobsKnowledge Manager JobsKnowledge Manager Jobs in Iowa

Knowledge Manager information

See Iowa salary details

$40.9K

$80.9K

$115.5K

How much do knowledge manager jobs pay per year?

As of Aug 15, 2026, the average yearly pay for knowledge manager in Iowa is $80,888.00, according to ZipRecruiter salary data. Most workers in this role earn between $62,000.00 and $97,200.00 per year, depending on experience, location, and employer.

What does a knowledge manager do?

A Knowledge Manager is responsible for organizing, managing, and optimizing the knowledge assets within an organization. They develop strategies and systems for capturing, storing, sharing, and utilizing information to improve efficiency, collaboration, and decision-making. Knowledge Managers often work with digital platforms, facilitate training, and encourage a culture of knowledge sharing among employees. Their role is crucial in ensuring that valuable organizational knowledge is preserved and accessible to those who need it.

What is a knowledge manager?

A knowledge manager ensures that company policies, strategies, and initiatives are properly documented and accessed by authorized users. These professionals support process improvement and decision-making and may work in a variety of industries. As a knowledge manager, your duties involve organizing a knowledge database, analyzing the effectiveness of knowledge management programs, and acting as mediator to answer client and staff questions about related products and practices. To pursue a career as a knowledge manager, you typically need a degree in business, information technology, or a related field and relevant work experience. Additional qualifications include interpersonal, organizational, and project management skills, as well as attention to detail and resourcefulness.

How much do knowledge managers make in the US?

Knowledge managers in the US typically earn between $70,000 and $120,000 annually, depending on experience, industry, and location. Senior roles or those with specialized skills in information systems or enterprise content management may earn higher salaries. Compensation often includes benefits such as health insurance and professional development opportunities.

How does a knowledge manager typically collaborate with other departments to ensure effective knowledge sharing?

Knowledge Managers work closely with various departments such as IT, HR, and operations to identify knowledge gaps, develop systems for information sharing, and promote best practices. They often facilitate workshops, create knowledge bases, and establish guidelines to ensure that valuable organizational knowledge is accessible and up-to-date. Regular interaction with team leaders and subject matter experts is essential to capture insights and tailor knowledge management strategies that support business objectives.

What are the key skills and qualifications needed to thrive as a knowledge manager, and why are they important?

To thrive as a Knowledge Manager, you need expertise in information management, content curation, and organizational strategy, often supported by a degree in library science, information systems, or a related field. Familiarity with knowledge management systems (KMS), collaboration platforms like SharePoint or Confluence, and relevant certifications such as Certified Knowledge Manager (CKM) are typically required. Strong communication, analytical thinking, and stakeholder engagement skills help drive knowledge-sharing initiatives and foster a culture of continuous learning. These skills ensure that organizational knowledge is efficiently captured, shared, and utilized, leading to improved decision-making and innovation.

What is the difference between Knowledge Manager vs Content Specialist?

AspectKnowledge ManagerContent Specialist
Required CredentialsBachelor's degree, certifications in knowledge management or information systemsBachelor's degree, certifications in content creation or digital marketing
Work EnvironmentCorporate, IT, or organizational settings focusing on information systemsMarketing, media, or digital teams creating and managing content
Employer & Industry UsageUsed across industries to manage organizational knowledge assetsCommon in marketing, media, and digital content industries
Search & Comparison IntentUnderstanding roles related to organizational knowledgeComparing content creation and management roles

The Knowledge Manager focuses on organizing, maintaining, and improving organizational knowledge assets, often working with information systems and internal data. In contrast, the Content Specialist primarily creates, edits, and manages digital content for marketing or communication purposes. While both roles require strong communication skills and relevant certifications, their work environments and objectives differ significantly.

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Knowledge Manager jobs near you
Infographic showing various Knowledge Manager job openings in Iowa as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 17% Part Time, 1% Temporary, and 3% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $80,888 per year, or $38.9 per hour.

IT Training & Knowledge Management Specialist

First Bank

Cedar Falls, IA • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 10 days ago

Job description

Are you passionate about technology, helping others succeed, and finding ways to improve business processes? Then the IT Training & Knowledge Management Specialist would be a great fit for you! In this role, you'll combine technical expertise, software administration, employee training, user support, and process improvement to help ensure our team members have the tools, knowledge, and resources needed to work efficiently and effectively. You'll play a key role in supporting critical business systems, maintaining knowledge resources, and driving technology adoption across the bank.Duties include: Training, Documentation & CommunicationDevelop and maintain IT training materials, videos, user guides, and procedures.Serve as administrator for documentation programs and systems and train users on proper utilization.Establish documentation standards and templates for organizational consistency.Manage annual reviews and updates of documented procedures.Provide technology onboarding, setup assistance, and training for new employees.Communicate software enhancements, process changes, and weekly technology tips to staff.Knowledge Management & Process ImprovementMaintain and enhance The Vault to ensure information is organized, current, and easy to locate.Support business process reviews and continuous improvement initiatives.Create and maintain data process maps and workflow documentation.Assist departments in identifying opportunities to improve efficiency and technology utilization.Technology Support & Strategic InitiativesMonitor, coordinate, and work IT support tickets and resolve issues as they arise. Assist with technology asset inventory management and tracking.Provide backup support for select OnBase functions and reporting.Identify and support implementation of AI solutions that improve organizational effectiveness.Assist with annual Business Continuity Plan (BCP) reviews and updates.Coordinate cybersecurity awareness training and communications.Support employee education and adoption of technology and security best practices.Other:Stay knowledgeable and up to date on information technology related topics. Responsible for ensuring high-quality customer service is provided to both internal and external customers. Other duties as assigned.To be best prepared for this position, excellent communication, organizational, and customer service skills are essential. Strong technical writing, problem-solving, and time management skills will help you excel. An associate degree in information technology, business, communications, or a related field (or equivalent experience) is required. Experience creating training materials, technical documentation, or knowledge management resources is preferred. Banking experience is helpful but not required. First Bank is committed to our employees and customers. We believe our employees are our greatest resource and are fortunate to have quality employees who dedicate their time and effort to making First Bank a leader in our banking communities. To our team members we offer the following benefits: Health insurance, dental insurance, vision insurance, pre-tax flexible spending accounts, group term life insurance, dependent life insurance, short and long-term disability, 401k/ESOP with employer match, paid holidays, paid vacation time, paid sick time, and a wellness program.Apply online today!EOE, including disability/vets