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Knowledge Base information

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$50.4K

$127.6K

$212.4K

How much do knowledge base jobs pay per year?

As of Jun 14, 2026, the average yearly pay for knowledge base in Washington is $127,633.00, according to ZipRecruiter salary data. Most workers in this role earn between $100,200.00 and $152,900.00 per year, depending on experience, location, and employer.

Which 3 jobs will survive AI?

Knowledge Base roles, such as technical writers, customer support specialists, and trainers, are likely to persist as they require complex communication, empathy, and contextual understanding that AI cannot fully replicate. These jobs often involve interpreting nuanced information, managing relationships, and adapting to new knowledge, making them more resilient to automation. Skills in critical thinking, problem-solving, and domain expertise will continue to be valuable in these roles.

What are the typical daily responsibilities of a Knowledge Base Specialist?

A Knowledge Base Specialist’s daily tasks often include researching, creating, and updating articles or FAQs to ensure documentation is clear and current. They collaborate closely with support teams, product managers, and subject matter experts to gather information and address recurring user issues. Regular quality audits, monitoring user feedback, and optimizing content for searchability are also key parts of the role. This position requires balancing multiple projects and adapting documentation as products or services evolve, contributing directly to enhanced customer satisfaction and team efficiency.

What are the key skills and qualifications needed to thrive in the Knowledge Base position, and why are they important?

To excel in a Knowledge Base Specialist role, one should possess strong written communication skills, meticulous attention to detail, and experience with content management systems or knowledge management platforms. Familiarity with tools such as Zendesk, Confluence, Salesforce Knowledge, or similar documentation environments is often required, and certifications in knowledge management can be beneficial. Exceptional collaboration, analytical thinking, and the ability to translate complex information into user-friendly content are valuable soft skills. These abilities are crucial for ensuring up-to-date, accessible resources that empower colleagues and customers to find accurate answers efficiently.

How to make 10000 a month with no degree?

A knowledge base specialist can potentially earn $10,000 a month by developing expertise in technical writing, content creation, or customer support, often through freelance work or remote positions. Building skills in writing, research, and using tools like content management systems can help increase earning potential without a degree, especially with experience and a strong portfolio.

What are knowledge-based jobs?

Knowledge-based jobs involve roles that require specialized knowledge, expertise, and analytical skills, often in fields like information technology, research, or consulting. These jobs typically involve problem-solving, data analysis, and the use of tools such as databases or software to support decision-making and innovation.

What professions make 200,000 a year without a degree?

Professions such as commercial pilots, real estate brokers, and certain sales managers can earn $200,000 or more annually without requiring a college degree. Success in these roles often depends on experience, skills, licensing, or certifications rather than formal education. High-performance sales roles and specialized trades may also reach this income level with experience and effort.

What does a Knowledge Base job involve?

A Knowledge Base job involves creating, managing, and optimizing informational content to help users find answers to common questions. Professionals in this role structure and maintain databases of articles, FAQs, and documentation for internal teams or customers. They ensure the content is accurate, well-organized, and easily searchable. Strong writing, technical, and organizational skills are essential for success in this role.

What are the most commonly searched types of Knowledge Base jobs in Washington? The most popular types of Knowledge Base jobs in Washington are:
What are popular job titles related to Knowledge Base jobs in Washington? For Knowledge Base jobs in Washington, the most frequently searched job titles are:
What job categories do people searching Knowledge Base jobs in Washington look for? The top searched job categories for Knowledge Base jobs in Washington are:
What cities in Washington are hiring for Knowledge Base jobs? Cities in Washington with the most Knowledge Base job openings:
Knowledge Base jobs near you
Infographic showing various Knowledge Base job openings in Washington as of June 2026, with employment types broken down into 74% Full Time, and 26% Contract. Highlights an 69% In-person, and 31% Remote job distribution, with an average salary of $127,633 per year, or $61.4 per hour.
Knowledge Technical Writer - Active Top Secret Required

Knowledge Technical Writer - Active Top Secret Required

General Dynamics Information Technology

Silver Spring, MD • On-site

$107K - $123K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

This job post has expired today. Applications are no longer accepted.

General Dynamics Information Technology rating

7.8

Company rating: 7.8 out of 10

Based on 62 frontline employees who took The Breakroom Quiz

71st of 204 rated it services

Job description

Type of Requisition:
Regular
Clearance Level Must Currently Possess:
Top Secret
Clearance Level Must Be Able to Obtain:
Top Secret/SCI
Public Trust/Other Required:
None
Job Family:
IT Infrastructure and Operations
Job Qualifications:
Skills:
Customer Support, Standard Operating Procedure (SOP), Ticketing Systems, User Guide Creation, Writing Articles
Certifications:
None
Experience:
4 + years of related experience
US Citizenship Required:
Yes
Job Description:
KNOWLEDGE MANAGEMENT SPECIALIST PRINCIPAL
Transform technology into opportunity as a Full Time, On-Site Knowledge Technical Writer with GDIT. A career in IT means connecting and enhancing the systems that matter most. In this role, you serve as a critical link between complex technical data and actionable support, ensuring the Tier 1 Help Desk has the documentation needed to succeed.
At GDIT, people are our differentiator. As a Knowledge Technical Writer, you will help ensure today is safe and tomorrow is smarter. Our work depends on a professional who brings initiative to a fast-paced environment that offers extensive options for training, certification, and career advancement. When we succeed, you succeed and together our best becomes better.
HOW A Knowledge Technical Writer WILL MAKE AN IMPACT:
  • Develop, write, and maintain Standard Operating Procedures (SOPs), knowledge articles, and user guides specifically for the Tier 1 Help Desk.
  • Partner with Quality and Training teams to analyze help desk performance and ticket data to identify knowledge gaps.
  • Translate informal troubleshooting steps from resolved tickets into official, clear, and concise knowledge base articles.
  • Manage the full lifecycle of documentation, including creation, regular reviews, updates, and archival to keep the knowledge base current.
  • Collaborate with the Knowledge Manager to align all Tier 1 documentation with the broader KM strategy and framework.
  • Assist in creating training materials for the Tier 1 Help Desk based on established SOPs and knowledge articles.
  • Champion the use of the knowledge base to improve the quality, consistency, and efficiency of help desk support.
  • Track and report on KPIs related to content effectiveness, such as reduced resolution times and lower escalation rates.
  • Support Tier 1 technicians by guiding them to correct documentation and gathering feedback for continuous improvement.
  • Obtain and maintain a CompTIA Security+ certification (DoD 8570 Compliance) within six months of starting.
  • Maintain an active Top Secret security clearance with SCI eligibility.
  • Perform all duties on-site at the customer location in Washington, D.C.

What You'll Need to Succeed
  • Required Experience: 4 years of related experience.
  • Required Technical Skills: CompTIA Security+ (DoD 8570 Compliance) required within 6 months of starting.
  • Security Clearance Level: Active Top Secret with SCI Eligibility.
  • Preferred Skills: BS/BA highly desired.
  • Location: On Customer Site, Washington, District of Columbia.

GDIT Is Your Place
  • 401K with company match.
  • Comprehensive health and wellness packages.
  • Internal mobility team dedicated to helping you own your career.
  • Professional growth opportunities including paid education and certifications.
  • Cutting-edge technology you can learn from.
  • Rest and recharge with paid vacation and holidays.

OWN YOUR OPPORTUNITY
Explore an enterprise IT career at GDIT and you'll find endless opportunities to grow alongside colleagues who share your desire to drive operations forward.
The likely salary range for this position is $107,744 - $123,050. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.
Scheduled Weekly Hours:
40
Travel Required:
10-25%
T elecommuting Options:
Onsite
Work Location:
USA DC Washington
Additional Work Locations:
Total Rewards at GDIT:
Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.
We are GDIT. A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 26,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development. Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology.
Join our Talent Community to stay up to date on our career opportunities and events at
gdit.com/tc .
Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans

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About General Dynamics Information Technology

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GDIT is a global technology and professional services company that delivers technology solutions and mission services to every major agency across the U.S. government, defense, and intelligence community. Its 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. The company operates across 50+ countries worldwide, offering leading capabilities in digital modernization, AI/ML, cloud, cyber, and application development.

Industry

It services

Company size

10,000+ Employees

Headquarters location

Falls Church, VA, US

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