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Knowledge Base Jobs in Washington (NOW HIRING)

Antithesis Operations LLC

Support Engineer

Vienna, VA · On-site

$75K - $100K/yr

Contribute to the continuous improvement of the knowledge base by identifying gaps and suggesting updates based on request patterns * Respond to automated system alerts, taking steps to raise ...

Guidehouse

Customer Support Specialist

Arlington, VA · On-site

$20.75 - $28/hr

Identify recurring issues and contribute to knowledge base updates and process improvements * Capture customer feedback to support service quality monitoring and reporting * Support operational ...

New

SAIC

Production Support Analyst Senior

Arlington, VA

$120K - $160K/yr

Experience creating Knowledge Base Articles (KBAs) and Standard Operating Procedures (SOPs). * Experience with SQL and Toad a plus but not required. * Must have problem solving skills and be capable ...

SAIC

Production Support Analyst

Arlington, VA

$80K - $120K/yr

Experience creating Knowledge Base Articles (KBAs) and Standard Operating Procedures (SOPs). * Experience with SQL and Toad a plus but not required. * Must have problem solving skills and be capable ...

AAC

Technical Writer

Vienna, VA

Develops high-quality technical documentation, SOPs, user guides, training materials, and knowledge base content to support IT operations. This role ensures complex technical information is clearly ...

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Knowledge Base information

See Washington salary details

$50.4K

$127.6K

$212.4K

How much do knowledge base jobs pay per year?

As of Jul 14, 2026, the average yearly pay for knowledge base in Washington is $127,633.00, according to ZipRecruiter salary data. Most workers in this role earn between $100,200.00 and $152,900.00 per year, depending on experience, location, and employer.

What are the typical daily responsibilities of a Knowledge Base Specialist?

A Knowledge Base Specialist’s daily tasks often include researching, creating, and updating articles or FAQs to ensure documentation is clear and current. They collaborate closely with support teams, product managers, and subject matter experts to gather information and address recurring user issues. Regular quality audits, monitoring user feedback, and optimizing content for searchability are also key parts of the role. This position requires balancing multiple projects and adapting documentation as products or services evolve, contributing directly to enhanced customer satisfaction and team efficiency.

What skill pays $100 an hour?

In the context of a knowledge base or related roles, skills such as advanced technical writing, expert-level data analysis, or specialized software development can command hourly rates of $100 or more. These positions often require extensive experience, certifications, or niche expertise, and may involve freelance consulting or contract work.

What is an example of a knowledge based career?

A knowledge base career typically involves roles such as technical writer, knowledge manager, or information specialist, where individuals create, organize, and maintain informational content. These roles often require strong research skills, familiarity with content management systems, and attention to detail.

What are the key skills and qualifications needed to thrive in the Knowledge Base position, and why are they important?

To excel in a Knowledge Base Specialist role, one should possess strong written communication skills, meticulous attention to detail, and experience with content management systems or knowledge management platforms. Familiarity with tools such as Zendesk, Confluence, Salesforce Knowledge, or similar documentation environments is often required, and certifications in knowledge management can be beneficial. Exceptional collaboration, analytical thinking, and the ability to translate complex information into user-friendly content are valuable soft skills. These abilities are crucial for ensuring up-to-date, accessible resources that empower colleagues and customers to find accurate answers efficiently.

How to make 10000 a month with no degree?

A Knowledge Base role typically involves creating, managing, and updating informational content, which can be lucrative if you develop specialized expertise or freelance your services. Building skills in technical writing, SEO, and content management tools can help increase earning potential, but reaching $10,000 a month often requires experience, a strong portfolio, or multiple income streams such as consulting or creating digital products.

What are knowledge-based jobs?

Knowledge-based jobs involve roles that require specialized knowledge, expertise, and analytical skills, often in fields like information technology, research, or education. These jobs typically demand continuous learning, problem-solving abilities, and proficiency with relevant tools or software.

What does a Knowledge Base job involve?

A Knowledge Base job involves creating, managing, and optimizing informational content to help users find answers to common questions. Professionals in this role structure and maintain databases of articles, FAQs, and documentation for internal teams or customers. They ensure the content is accurate, well-organized, and easily searchable. Strong writing, technical, and organizational skills are essential for success in this role.

What are the most commonly searched types of Knowledge Base jobs in Washington? The most popular types of Knowledge Base jobs in Washington are:
What are popular job titles related to Knowledge Base jobs in Washington? For Knowledge Base jobs in Washington, the most frequently searched job titles are:
What job categories do people searching Knowledge Base jobs in Washington look for? The top searched job categories for Knowledge Base jobs in Washington are:
What cities in Washington are hiring for Knowledge Base jobs? Cities in Washington with the most Knowledge Base job openings:
Knowledge Base jobs near you

Support Engineer

Antithesis Operations LLC

Vienna, VA • On-site

$75K - $100K/yr

Full-time

Re-posted 7 days ago

Job description

About Antithesis
We're on a mission to redefine how modern distributed systems are tested and released. Our platform is trusted by engineering teams who demand rock-solid reliability, scalable performance, and deep technical visibility. Our platform doesn't just assure system correctness and reliability, it exists because developers need something better. If you've ever experienced the pain of a production outage, had a bad week on-call, or had a release delayed by weeks because of one killer bug - you'll understand exactly why we're doing what we do. If you're passionate about developer-first products, system resilience, and correctness, we'd love to talk.
About the Role
Our Support Engineers are the first escalation for customer support requests. They are experts of the Antithesis platform, and they have the skills to resolve requests that lack prescribed instructions in our external documentation or internal knowledge base. For requests that exceed their scope, they possess the technical expertise to route them to the correct internal teams. When not handling escalations, they ensure requests are acknowledged, qualified, triaged, and driven to resolution while keeping stakeholders informed.
What You'll Do
  • Handle customer support requests that lack prescribed instructions in our external documentation or internal knowledge base
  • Determine the proper escalation path for novel issues after performing diagnostics and troubleshooting
  • Use scripting languages to investigate customer issues
  • Own customer support requests end-to-end: first response, qualification, triage, escalation management, resolution tracking, and communication
  • Contribute to the continuous improvement of the knowledge base by identifying gaps and suggesting updates based on request patterns
  • Respond to automated system alerts, taking steps to raise stakeholder awareness and begin the resolution process
  • Communicate clearly and professionally with customers' technical team members

What We're Looking For
  • Experience in a technical support, help desk, or customer-facing technical operations role (or equivalent)
  • Proficiency in Linux environments, containerization/Docker, and bash/shell scripting
  • Working knowledge of a scripting language (e.g. Javascript, Python)
  • Strong written communication skills and comfort communicating with customers' engineers
  • Eagerness to develop deep product expertise in an innovative and technically sophisticated platform
  • Willing to work on-site five days a week
  • Bonus points:
    • Experience with software testing / quality assurance
    • Kubernetes
    • Querying data (via SQL, NoSQL, or other query engines)
Why Join Us?
  • Make a measurable impact from day one
  • Collaborate with a fast-moving team that values autonomy and results
  • Help shape the growth strategy at a pivotal stage
  • Access to top-tier tools and leadership support
  • Get a genuinely revolutionary software product into users' hands

Apply