Knowledge Base Manager Jobs in Arizona (NOW HIRING)

Independently responsible for one or more data centers, leading performance analyses across key operational areas and proactively monitoring facility health to implement significant enhancements. Drives process improvements by partnering across functions and regions, leads on-the-ground teams in incident resolution, manages escalated technical issues, and utilizes advanced automation and monitoring tools to mitigate risks. Maintains an up-to-date knowledge base, executes incident management protocols, and conducts root cause analysis to improve operations. Oversees new region builds and expansions, serves as the main liaison for expansion projects, and provides oversight for installations, repairs, inventory, and logistics-directing component upgrades and infrastructure changes to optimize data center efficiency and stability.
Responsibilities
Key Responsibilities
Data Center Site Portfolio Management:
-Independently responsible for at least one and occasionally multiple Data Centers.
Performance Monitoring and Analysis:
-Leads performance trend analyses related to capacity, temperature, availability, cleanliness, and other aspects. Identifies significant patterns, and suggests operational improvements.
-Proactively monitors facility health at all times (power, cooling, security) and develops and implements major enhancements.
-Partners across functions and regions to identify, measure, and improve processes in alignment with industry best practices (e.g., Lean, Six Sigma), lead significant improvement projects, and ensure alignment with strategic objectives.
Issue Management and Automation:
-Leads the on-the-ground resources to resolve incidents and performs accurate communication on execution.
-Oversees and provides support for escalated complex technical issues.
-Triages and/or escalates issues, and implements advanced automation, scheduling, and monitoring tools to mitigate potential problems effectively.
-Identifies, documents, and validates issues, processes, and solutions, ensuring the data center knowledge base is comprehensive and up-to-date.
-Prepares for, and when needed executes incident or crisis management protocols in alignment with business continuity plans.
-Performs Root Cause Analysis (RCA) following crises or incidents, and updates documentation to capture process improvements.
Data Center Expansion Support:
-Leads and oversees new region builds and expansion activities, both onsite and remotely.
-Acts as primary liaison with project teams and data center engineering, ensuring all timelines and capacity needs are strategically managed for expansion projects and site builds.
-Collaborates closely with project teams on critical aspects of expansion projects and site builds to deliver high standards.
Installation and Maintenance:
-Provides oversight for installations, repairs, inventory management, and logistics tasks.
-Directs efforts to replace and upgrade components.
-Advises on high-level purchases or upgrades for data centers and oversees implementation.
-Leads planning and execution of rack deployments, installations, and network physical infrastructure upgrades/changes.
-Ensures proactive maintenance of the Data Center facility with regard to efficiency and stability (e.g. containment, air flow & pressure, power trains).
Core Responsibilities
Planning & Execution:
-Manages and coordinates moderately complex tasks, monitoring timelines and deliverables to ensure timely completion and adherence to requirements for a moderately-sized project or initiative. Efficiently delegates, monitors, and prioritizes work across multiple projects, providing technical oversight and adjusting plans to address shifts in resources or timelines.
Collaboration & Partnership:
-Collaborates across the organization to align on expectations and achieve shared objectives. Leverages understanding of business leaders, stakeholders, and/or customers to ensure proposed solutions meet their needs. Supports inclusivity by actively seeking and listening to diverse perspectives, ensuring others feel heard and respected.
Problem Solving:
-Identifies and addresses moderately complex issues by analyzing a wide range of data and/or information to identify solutions in accordance with standard practices. Proactively escalates unresolved or critical issues with a thorough assessment and suggests potential solutions. Reviews, contributes to, and documents problem solving strategies.
Continuous Learning:
-Pursues learning opportunities to expand knowledge and skills and/or tools in new areas and stays abreast of the latest industry trends and best practices. Proactively seeks and leverages ongoing feedback and training to improve skills. Coaches and mentors junior team members, fostering continuous learning and knowledge sharing within and across teams.
Continuous Improvement:
-Develops ideas, recommends updates, and/or collaborates on the implementation of process improvements to increase the efficiency and effectiveness of processes, protocols, and workflows across teams, and evaluates the impact on key stakeholders. Solicits feedback from others on ideas for alternative approaches and methods for continued improvement.
Performance and Development:
-Contributes to the talent development pipeline by participating in candidate interviews, assessing candidates, and providing hiring recommendations.
Qualifications
Disclaimer:
Certain U.S. based or U.S. customer or client-facing roles may be required to comply with applicable requirements, such as immunization/occupational health mandates, and/or drug testing requirements.
Range and benefit information provided in this posting are specific to the stated locations only
US: Hiring Range in USD from: $91,400 to $187,000 per annum. May be eligible for bonus and equity.
Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle's differing products, industries and lines of business.
Candidates are typically placed into the range based on the preceding factors as well as internal peer equity.
Oracle US offers a comprehensive benefits package which includes the following:
1. Medical, dental, and vision insurance, including expert medical opinion
2. Short term disability and long term disability
3. Life insurance and AD&D
4. Supplemental life insurance (Employee/Spouse/Child)
5. Health care and dependent care Flexible Spending Accounts
6. Pre-tax commuter and parking benefits
7. 401(k) Savings and Investment Plan with company match
8. Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.
9. 11 paid holidays
10. Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.
11. Paid parental leave
12. Adoption assistance
13. Employee Stock Purchase Plan
14. Financial planning and group legal
15. Voluntary benefits including auto, homeowner and pet insurance
The role will generally accept applications for at least three calendar days from the posting date or as long as the job remains posted.
Career Level - IC4
About Us
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