Knowledge Base Manager Jobs in Arizona (NOW HIRING)

Canyon GBS (canyongbs.com) is a Mesa, Arizona-based technology company pioneering AI-powered software products for higher education and government agencies.

Our flagship products, Advising App, an all-in-one CRM and student engagement platform, and Aiding App, an AI-driven help desk and service management solution, are transforming how organizations engage with, support, and serve their communities.

Our mission is to equip public-sector organizations with compliant, powerful, and affordable AI technology that drives efficiency, equity, and meaningful outcomes. Through our commitment to ethical AI and user-centered design, Canyon GBS is empowering organizations to modernize operations and unlock greater opportunities for everyone they serve.

What We Offer

• Salary: $65,000 - $70,000 DOE.
• Benefits: Comprehensive health, dental, vision, 401(k), and an unlimited PTO policy.
• Impact: Help shape how customers and partners learn, experience, and adopt two category-defining products.
• Mission: Join a purpose-driven company using AI to advance equitable access to education and public services.

Canyon GBS is seeking a Product Success Associate to support customer-facing product education, demonstrations, and enablement activities across Advising App and Aiding App. This role blends learning and development, instructional design, and product expertise to help organizations understand the value of our technology and adopt it effectively.

Reporting to the Marketing Manager, this role partners closely with the product, sales, and client experience teams to support demos, product tours, onboarding materials, training sessions, and knowledge base documentation. You will help ensure that customers, prospects, and partners experience our products clearly, consistently, and with confidence.

This is a hands-on role ideal for someone who enjoys teaching complex tools in simple ways, thrives in a fast-growing SaaS environment, and wants to support how Canyon GBS presents and delivers its products to the world.

Key Responsibilities

Product Demonstrations and Enablement

• Conduct live product demos for prospects, customers, and partners across Advising App and Aiding App.
• Support pre-sales discovery with tailored demo workflows and configurable walkthroughs.
• Lead upsell and expansion demos by showcasing new modules and product updates.
• Deliver product demonstrations at conferences such as EDUCAUSE, SXSW EDU, and Complete College America.

Learning and Development

• Design and deliver virtual and in-person training for new and existing users.
• Build product tours, guided walkthroughs, onboarding checklists, and self-paced learning resources.
• Translate new features into clear training materials and user-friendly instructions.
• Create instructional content that makes our products easy to learn and adopt.

Knowledge Management

• Maintain the product knowledge base, including feature guides, release summaries, FAQs, and support articles.
• Document product changes and ensure accuracy across all customer-facing materials.
• Collaborate with marketing and product teams to ensure consistent messaging across content.

Event and Partner Support

• Support the marketing and product teams with demos at conference booths, content capture, and on-site presentations.
• Travel up to 25 percent for conferences, training engagements, and customer storytelling opportunities.
• Contribute product expertise to partner-enablement materials and joint presentations.

Product Insights and Feedback Loops

• Track training usage, demo outcomes, and content engagement to refine enablement approaches.
• Share structured insights with product and client experience teams to inform product updates.
• Recommend improvements that increase product adoption, onboarding quality, and user confidence.

Required

• Bachelor's degree in Education, Instructional Design, Communications, Business, or a related field.
• 2-4 years of experience in learning and development, instructional design, customer education, product training, or similar roles.
• Strong presentation and facilitation skills, with confidence in showcasing and demonstrating technical products.
• Ability to explain complex workflows in clear, accessible language.
• Experience creating tutorials, guides, or training content.
• Excellent writing, communication, and organizational skills.
• Ability and willingness to travel up to 25 percent.

Preferred

• Experience in higher education, student success, or IT service management.
• Experience supporting SaaS product onboarding or customer enablement.
• Background in instructional design or adult learning.
• Familiarity with knowledge management tools, LMS systems, or product tour software.

Equal Opportunity Employment Statement

Canyon GBS believes in equal opportunity and welcomes all qualified applicants regardless of race, color, religion, sex, national origin, disability, protected veteran status, sexual orientation, gender identity, or any other legally protected basis.

If all this sounds like a good fit, apply today, we want to hear from you!