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Knowledge Base Administrator Jobs (NOW HIRING)

MANTECH

System Administrator

Quantico, VA · On-site

Update/Create documentation as needed (user guides, admin guides, knowledge base articles, FAQs, quick reference guides) Minimum Qualifications: * At least 3 years of related experience in Service ...

RIVA Solutions Inc.

Web Administrator

Reston, VA · On-site +1

Web Administrator Location: Hybrid or Remote Terms: Full Time Clearance: U.S. Citizenship Preferred ... Experience writing SOPs, user guides, training materials, FAQs, or knowledge base articles.

RIVA Solutions Inc.

Web Administrator

Reston, VA · On-site

$85K/yr

Web Administrator Location: Hybrid or Remote Terms: Full Time Clearance: U.S. Citizenship Preferred ... Experience writing SOPs, user guides, training materials, FAQs, or knowledge base articles.

MANTECH

System Administrator

Quantico, VA · On-site

Update/Create documentation as needed (user guides, admin guides, knowledge base articles, FAQs, quick reference guides) Minimum Qualifications: * At least 3 years of related experience in Service ...

MANTECH

System Administrator

Quantico, VA · On-site

Update/Create documentation as needed (user guides, admin guides, knowledge base articles, FAQs, quick reference guides) Minimum Qualifications: * At least 3 years of related experience in Service ...

Bell Ambulance

Systems Administrator I

Milwaukee, WI · On-site

Systems Administrator - I Summary: The full-time, on-site Systems Administrator Tier 1 opportunity ... Help manage and maintain the internal Knowledge Base (KB) and IT documentation to ensure accurate ...

Bell Ambulance

Systems Administrator I

Milwaukee, WI · On-site

Systems Administrator - I Summary: The full-time, on-site Systems Administrator Tier 1 opportunity ... Help manage and maintain the internal Knowledge Base (KB) and IT documentation to ensure accurate ...

Bell Ambulance

Systems Administrator I

Milwaukee, WI · On-site

Systems Administrator - I Summary: The full-time, on-site Systems Administrator Tier 1 opportunity ... Help manage and maintain the internal Knowledge Base (KB) and IT documentation to ensure accurate ...

Bell Ambulance

Systems Administrator I

Milwaukee, WI · On-site

$65K - $67K/yr

Systems Administrator - I Summary: The full-time, on-site Systems Administrator Tier 1 opportunity ... Help manage and maintain the internal Knowledge Base (KB) and IT documentation to ensure accurate ...

Bell Ambulance

Systems Administrator I

Milwaukee, WI · On-site

Systems Administrator - I Summary: The full-time, on-site Systems Administrator Tier 1 opportunity ... Help manage and maintain the internal Knowledge Base (KB) and IT documentation to ensure accurate ...

Apex Informatics

Systems Administrator

Tallahassee, FL · On-site

$45/hr

Systems Administrator Location: Tallahassee, FL 32311 Duration: Long term MAX RATE- $45/.hr w2 Max ... base articles. 9. Knowledge of IT service management platforms (e.g., ServiceNow) for ticket ...

Robert Half

Systems Administrator

Corpus Christi, TX · On-site

$70K - $80K/yr

... knowledge base content to support consistent service delivery and issue resolution. • Work ... Administrator Associate, or comparable infrastructure and cloud credentials are preferred.

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How much do knowledge base administrator jobs pay per hour?

As of Jul 17, 2026, the average hourly pay for knowledge base administrator in the United States is $35.83, according to ZipRecruiter salary data. Most workers in this role earn between $23.08 and $48.56 per hour, depending on experience, location, and employer.

What does a Knowledge Base Administrator do?

A Knowledge Base Administrator is responsible for creating, organizing, and maintaining the information within a company's knowledge base system. They ensure that documents, FAQs, tutorials, and other resources are accurate, up-to-date, and easily accessible for both employees and customers. Their work helps improve efficiency, reduce repetitive inquiries, and support self-service solutions. Additionally, they analyze user feedback to optimize the structure and content of the knowledge base.

What is the difference between Knowledge Base Administrator vs Content Specialist?

AspectKnowledge Base AdministratorContent Specialist
Primary RoleManages and maintains the company's knowledge base, ensuring accuracy and accessibilityCreates, edits, and manages various types of content for marketing, communication, or training
Skills & CertificationsKnowledge management, technical writing, CMS proficiency, certifications like CMK or KMIPWriting, editing, SEO, content management systems, marketing or communication certifications
Work EnvironmentTypically in IT, customer support, or technical teamsMarketing, communications, or training departments
Industry UsageCommon in tech, software, and customer support industriesWidespread across marketing, media, and corporate communication sectors

While both roles involve content management, the Knowledge Base Administrator focuses on maintaining technical and support documentation, whereas the Content Specialist emphasizes creating engaging content for marketing or communication purposes.

How does a Knowledge Base Administrator typically collaborate with other teams within an organization?

A Knowledge Base Administrator works closely with subject matter experts, customer support teams, and technical writers to ensure content accuracy and relevance. They often facilitate regular meetings with stakeholders to gather feedback on the knowledge base, identify content gaps, and prioritize updates. Collaboration may also involve training team members on best practices for knowledge management and assisting in the rollout of new features or changes to the platform. This cross-functional teamwork ensures the knowledge base remains a reliable resource for both staff and customers.

What are the key skills and qualifications needed to thrive as a Knowledge Base Administrator, and why are they important?

To thrive as a Knowledge Base Administrator, you need strong writing, organizational, and analytical skills, often supported by experience in information management or a related field. Familiarity with content management systems (CMS), knowledge management platforms, and sometimes certifications like KCS (Knowledge-Centered Service) are typically required. Attention to detail, effective communication, and the ability to collaborate with subject matter experts are crucial soft skills for this role. These skills ensure that information is accurate, accessible, and consistently maintained, which supports efficient problem-solving and knowledge sharing across the organization.
More about Knowledge Base Administrator jobs
What are the most commonly searched types of Knowledge Base Administrator jobs? The most popular types of Knowledge Base Administrator jobs are:
What states have the most Knowledge Base Administrator jobs? States with the most job openings for Knowledge Base Administrator jobs include:
What job categories do people searching Knowledge Base Administrator jobs look for? The top searched job categories for Knowledge Base Administrator jobs are:
Knowledge Base Administrator jobs near you
Infographic showing various Knowledge Base Administrator job openings in the United States as of July 2026, with employment types broken down into 1% As Needed, 85% Full Time, 11% Part Time, 1% Temporary, and 2% Contract. Highlights an 93% Physical, 2% Hybrid, and 5% Remote job distribution, with an average salary of $74,524 per year, or $35.8 per hour.
System Administrator

System Administrator

MANTECH

Quantico, VA • On-site

Other

This job post has expired today. Applications are no longer accepted.

ManTech rating

9.0

Company rating: 9.0 out of 10

Based on 14 frontline employees who took The Breakroom Quiz

30th of 209 rated software companies

Job description

MANTECH seeks a motivated, career and customer-oriented Systems Administrator to join our team USMC IT Service Desk in Stafford, VA.

Responsibilities include but are not limited to:

  • Maintain multiple networks for over 600 users
  • Assist in administering and maintaining Windows servers, Windows Workstations, Virtual Machines, and other critical systems in an enterprise environment
  • Use Microsoft Service Manager, Remedy, ServiceNow, or other ticketing system to create, update, monitor, and close tickets
  • Diagnose and resolve technical hardware and software issues by conducting basic and tier II troubleshooting for servers, workstations, and applications within the Active Directory environment
  • Assist and support with account creations, resetting passwords, troubleshooting system and network problems, installation of hardware and workstations, unlocking accounts, and transferring data
  • Support Accreditation efforts, to include STIGS, POAMs, SAARs, and other critical Processes
  • Update/Create documentation as needed (user guides, admin guides, knowledge base articles, FAQs, quick reference guides)

Minimum Qualifications:

  • At least 3 years of related experience in Service Desk or System Administration roles. 
  • Meet DoD 8570 IAT Level II requirements
  • Experience with Active Directory (user account creation, password resetting, PKI setup, group policy, etc.)
  • Experience developing and maintaining system applications/security/network configurations
  • Experience troubleshooting network performances issues
  • Experience with the set-up, configuration, and support of internal and external networks

Preferred Qualifications:

  • Knowledge of standard DoD and Marine Corps concepts, practices, and procedures. 
  • Active Directory, Group Policy, Linux OS, Networks, MS Exchange, MS Lync, SCCM, Service Manager, MS Hyper-V, MS SQL Server, Networked Printers/Services, Distributed File Services, Data Protection Manager, SMB, JavaScript, SharePoint
  • PowerShell scripting using any/all the respective plugins related to the applicable technologies
  • Working knowledge of DoD STIGs related to the applicable technologies and how to implement, mitigate, and write POAM statements

Clearance Requirements:

  • Must have a current / active DoD Top Secret/SCI clearance

Physical Requirements:

  • Must be able to remain in a stationary position 50%.
  • Needs to occasionally move about inside the office to access file cabinets, office machinery, etc.

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