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Remote Knowledge Base Administrator Jobs (NOW HIRING)

DecisionPoint | Cortek

Knowledge Base Manager

The Knowledge Base Manager ensures documentation accuracy, promotes content standardization ... This position is fully remote. Note: By applying to this position, you acknowledge and consent to ...

CarGurus

Systems Administrator II

Boston, MA · Remote

Create and maintain documentation, runbooks, and knowledge base content * Contribute to projects ... Experience supporting enterprise networking and remote access solutions, including VPN and/or ZTNA

NRG Energy

Senior, Conversational AI & Knowledge

TX · Remote

$100K - $119K/yr

... base, ensuring agents and AI solutions have access to accurate, governed, and actionable ... owner and primary administrator for Cresta Agent Assist (TX Region). * Design, implement, and ...

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Remote Knowledge Base Administrator information

What is a remote knowledge base administrator?

A Remote Knowledge Base Administrator is a professional responsible for creating, organizing, updating, and maintaining digital repositories of information, such as FAQs, help articles, and documentation, to support users and employees. Working remotely, they ensure that the knowledge base is accurate, searchable, and user-friendly, often collaborating with subject matter experts and technical teams. Their goal is to make information easily accessible, reduce support requests, and improve overall user experience. They may use specialized software tools for content management, analytics, and workflow automation.

What are the key skills and qualifications needed to thrive as a remote knowledge base administrator?

To thrive as a Remote Knowledge Base Administrator, you need strong content management, technical writing, and information organization skills, typically supported by experience with documentation best practices and relevant educational background. Familiarity with knowledge management systems (such as Zendesk, Confluence, or SharePoint), basic HTML/CSS, and sometimes certifications in knowledge-centered support (KCS) are common requirements. Outstanding attention to detail, proactive communication, and the ability to collaborate remotely make candidates stand out. These skills and qualities ensure the creation, maintenance, and accuracy of resources that empower teams and customers to find reliable information efficiently.

How does a remote knowledge base administrator typically collaborate with other teams to keep information accurate and up-to-date?

A Remote Knowledge Base Administrator works closely with subject matter experts, customer support, and product teams to gather the latest information and ensure documentation reflects current processes and features. Collaboration usually happens through scheduled virtual meetings, shared project management tools, and regular communication channels like Slack or email. The administrator must proactively seek updates, clarify uncertainties, and coordinate review cycles to maintain the knowledge base’s accuracy. Building strong relationships with key stakeholders is essential for staying informed about changes and quickly updating resources when needed.

What is the difference between Remote Knowledge Base Administrator vs Remote Technical Support Specialist?

AspectRemote Knowledge Base AdministratorRemote Technical Support Specialist
CredentialsKnowledge management certifications, IT or technical backgroundTechnical certifications, customer service skills
Work EnvironmentCreates and maintains knowledge bases, collaborates with support teamsProvides direct technical support to customers remotely
Industry UsageUsed across IT, software, and tech companies for documentationCommon in tech, telecom, and software industries for troubleshooting

The Remote Knowledge Base Administrator focuses on developing and managing knowledge repositories to improve support efficiency, while the Remote Technical Support Specialist directly assists customers with technical issues. Both roles require technical knowledge, but their primary functions differ: one manages information, the other provides support.

What cities are hiring for Remote Knowledge Base Administrator jobs?

Cities with the most Remote Knowledge Base Administrator job openings:

What are the most commonly searched types of Knowledge Base Administrator jobs?

The most popular types of Knowledge Base Administrator jobs are:

What states have the most Remote Knowledge Base Administrator jobs?

States with the most job openings for Remote Knowledge Base Administrator jobs include:

Remote Knowledge Base Administrator jobs near you
Infographic showing various Remote Knowledge Base Administrator job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 80% Full Time, 17% Part Time, and 2% Contract. Highlights an 88% Physical, 2% Hybrid, and 10% Remote job distribution.

Knowledge Base Manager

DecisionPoint | Cortek

Remote

Full-time

Re-posted 17 days ago

Job description

Overview
DecisionPoint seeks a Knowledge Base Manager to lead documentation, content governance, and knowledge lifecycle management in support of a large federal and DoD-aligned mission environment. This role is responsible for creating, structuring, maintaining, and optimizing enterprise knowledge content including Standard Operating Procedures (SOPs), troubleshooting guides, service catalog entries, runbooks, and user support articles.
The Knowledge Base Manager ensures documentation accuracy, promotes content standardization, manages version controls, and drives continual improvement across all knowledge artifacts used by service desk, engineering, cybersecurity, and program stakeholders.
This position is fully remote.
Note: By applying to this position, you acknowledge and consent to having your resume included in an active competitive government contract bid.
Duties & Responsibilities
The Knowledge Base Manager will:
  • Manage the full lifecycle of knowledge articles, including drafting, reviewing, publishing, and retiring content.
  • Maintain and improve SOPs, runbooks, troubleshooting guides, service catalog items, and technical reference materials.
  • Ensure content accuracy, clarity, consistency, and alignment with enterprise documentation standards.
  • Partner with Tier 1, Tier 2, and Tier 3 teams to capture tribal knowledge and translate it into structured KB content.
  • Coordinate with cybersecurity, engineering, and cloud teams to document updates, new features, and system changes.
  • Implement taxonomy, tagging, metadata, and content governance controls for improved knowledge discoverability.
  • Conduct periodic reviews of content to prevent staleness, inaccuracies, or procedural drift.
  • Facilitate continuous improvement efforts for documentation workflows and content creation processes.
  • Maintain version history, change records, and archival procedures for all documentation.
  • Support compliance documentation needs, ensuring KB content aligns with federal and DoD quality expectations.
  • Provide training to staff on how to submit, update, and utilize knowledge articles effectively.
  • Manage formatting, layout, and readability standards for all technical content.

Qualifications
Clearance Requirement
Must hold an active Top Secret clearance, supported by a Tier 5 background investigation.
Education (Required)
Bachelor's degree in Technical Writing, Information Technology, Communications, or a related field.
Experience (Required)
  • Minimum 4 years of experience in technical writing, knowledge management, or documentation development.
  • Experience managing enterprise-level KB systems, documentation platforms, or service catalog structures.
  • Experience developing SOPs, troubleshooting guides, and procedural documentation.
  • Experience supporting IT service desk or IT operations environments.
  • Experience collaborating with technical teams to translate complex concepts into clear documentation.

Technical Knowledge (Required)
  • Strong understanding of documentation standards, structured authoring, and content governance models.
  • Familiarity with ITIL practices for knowledge management, incident, problem, and change processes.
  • Ability to synthesize information from SMEs across engineering, security, and cloud teams.
  • Proficiency with documentation tools, KB platforms, and content management systems.

Technical Knowledge (Preferred)
  • Experience supporting federal or DoD IT programs.
  • Familiarity with service portals and workflow automation.
  • Experience with metadata tagging, taxonomies, and search optimization.

Certifications
Required:
  • ITIL v4 Foundation

Preferred:
  • Certified Technical Writer or Knowledge Manager
  • CompTIA Security+

Skills
  • Exceptional writing and editing abilities with strong attention to detail.
  • Ability to structure complex technical information into user-friendly content.
  • Strong communication and interviewing skills for gathering SME input.
  • Ability to manage multiple documentation projects simultaneously.
  • Strong organizational and governance skills for maintaining large documentation repositories.

Our Equal Employment Opportunity Policy
  • EEO and Affirmative Action Policy: DecisionPoint Corporation is an Equal Employment Opportunity and Affirmative Action employer. It is the policy of DecisionPoint Corporation to provide equal employment opportunity in accordance with all applicable Equal Employment Opportunity/Affirmative Action laws, directives and regulations to all employees and qualified applicants without regard to race, ethnicity, color, religion, national origin, sex, age, disability status, pregnancy, sexual orientation, gender identity, genetic information, protected veteran status, or any other protected status under Federal, State or Local laws.
  • Pay Transparency Policy: In accordance with Presidential Executive Order 13665, DecisionPoint Corporation will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.
  • Authorization to Share Resume and Personal Information: By expressing your interest and submitting your resume for this position, you authorize DecisionPoint Corporation to share your resume, as well as personal information included on the resume, with its subsidiaries, affiliates and teaming partners for the purpose of considering you for this position and other available positions requiring comparable skills, education and experience. Should DecisionPoint Corporation. or its affiliates and teaming partners wish to initiate pre-employment discussions, you will be asked to complete an employment application and related employment documents.

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