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Remote Knowledge Base Administrator Jobs (NOW HIRING)

HighLevel

Knowledge Base Associate I

$45K - $55K/yr

Cross-Functional Collaboration - Align knowledge-base content with marketing assets, support ... Proven self-starter who excels in a fast-paced, remote SaaS environment. > * Exceptional ...

HighLevel

Knowledge Base Associate I

OR · Remote

$45K - $55K/yr

Cross-Functional Collaboration - Align knowledge-base content with marketing assets, support ... Proven self-starter who excels in a fast-paced, remote SaaS environment. * Exceptional ...

asrcfh

Google Administrator (Remote)

Reston, VA · Remote

This position is 100% remote. The Google Administrator ensures the secure, reliable, and efficient ... Develop and maintain system documentation, standard operating procedures (SOPs), and knowledge base ...

asrcfh

Google Administrator (Remote)

Reston, VA · Remote

This position is 100% remote. The Google Administrator ensures the secure, reliable, and efficient ... Develop and maintain system documentation, standard operating procedures (SOPs), and knowledge base ...

Worldly

Knowledge Manager

Concord, CA · Remote

$70K - $80K/yr

United States - Remote Reports To: Senior Director, Learning & Training About Worldly Worldly is ... Curate, organize, and maintain Worldly's help center and knowledge base to ensure accurate and ...

Worldly

Knowledge Manager

$70K - $80K/yr

United States - Remote Reports To: Senior Director, Learning & Training About Worldly Worldly is ... Curate, organize, and maintain Worldly's help center and knowledge base to ensure accurate and ...

asrcfh

Google Administrator

Peachtree City, GA · Remote

This position is 100% remote. The Google Administrator ensures the secure, reliable, and efficient ... Develop and maintain system documentation, standard operating procedures (SOPs), and knowledge base ...

asrcfh

Google Administrator

Peachtree City, GA · Remote

This position is 100% remote. The Google Administrator ensures the secure, reliable, and efficient ... Develop and maintain system documentation, standard operating procedures (SOPs), and knowledge base ...

Paths Building Services LLC

... Administrator (Remote) Reliant Safety, a subsidiary of Paths Management Services, LLC. Reliant ... Setup/edit TCP/IP settings. * Assist with troubleshooting camera/access issues as knowledge base ...

RIVA Solutions Inc.

Web Administrator

Reston, VA · On-site +1

$85K/yr

Hybrid or Remote Terms: Full Time Clearance: U.S. Citizenship Preferred; Ability to Obtain Public ... Experience writing SOPs, user guides, training materials, FAQs, or knowledge base articles.

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RIVA Solutions Inc.

Web Administrator

Reston, VA · On-site +1

Hybrid or Remote Terms: Full Time Clearance: U.S. Citizenship Preferred; Ability to Obtain Public ... Experience writing SOPs, user guides, training materials, FAQs, or knowledge base articles.

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Remote Knowledge Base Administrator information

What are the key skills and qualifications needed to thrive as a Remote Knowledge Base Administrator, and why are they important?

To thrive as a Remote Knowledge Base Administrator, you need strong content management, technical writing, and information organization skills, typically supported by experience with documentation best practices and relevant educational background. Familiarity with knowledge management systems (such as Zendesk, Confluence, or SharePoint), basic HTML/CSS, and sometimes certifications in knowledge-centered support (KCS) are common requirements. Outstanding attention to detail, proactive communication, and the ability to collaborate remotely make candidates stand out. These skills and qualities ensure the creation, maintenance, and accuracy of resources that empower teams and customers to find reliable information efficiently.

How does a Remote Knowledge Base Administrator typically collaborate with other teams to keep information accurate and up-to-date?

A Remote Knowledge Base Administrator works closely with subject matter experts, customer support, and product teams to gather the latest information and ensure documentation reflects current processes and features. Collaboration usually happens through scheduled virtual meetings, shared project management tools, and regular communication channels like Slack or email. The administrator must proactively seek updates, clarify uncertainties, and coordinate review cycles to maintain the knowledge base’s accuracy. Building strong relationships with key stakeholders is essential for staying informed about changes and quickly updating resources when needed.

What is a Remote Knowledge Base Administrator?

A Remote Knowledge Base Administrator is a professional responsible for creating, organizing, updating, and maintaining digital repositories of information, such as FAQs, help articles, and documentation, to support users and employees. Working remotely, they ensure that the knowledge base is accurate, searchable, and user-friendly, often collaborating with subject matter experts and technical teams. Their goal is to make information easily accessible, reduce support requests, and improve overall user experience. They may use specialized software tools for content management, analytics, and workflow automation.

What is the difference between Remote Knowledge Base Administrator vs Remote Technical Support Specialist?

AspectRemote Knowledge Base AdministratorRemote Technical Support Specialist
CredentialsKnowledge management certifications, IT or technical backgroundTechnical certifications, customer service skills
Work EnvironmentCreates and maintains knowledge bases, collaborates with support teamsProvides direct technical support to customers remotely
Industry UsageUsed across IT, software, and tech companies for documentationCommon in tech, telecom, and software industries for troubleshooting

The Remote Knowledge Base Administrator focuses on developing and managing knowledge repositories to improve support efficiency, while the Remote Technical Support Specialist directly assists customers with technical issues. Both roles require technical knowledge, but their primary functions differ: one manages information, the other provides support.

More about Remote Knowledge Base Administrator jobs
What cities are hiring for Remote Knowledge Base Administrator jobs? Cities with the most Remote Knowledge Base Administrator job openings:
What are the most commonly searched types of Knowledge Base Administrator jobs? The most popular types of Knowledge Base Administrator jobs are:
What states have the most Remote Knowledge Base Administrator jobs? States with the most job openings for Remote Knowledge Base Administrator jobs include:
What job categories do people searching Remote Knowledge Base Administrator jobs look for? The top searched job categories for Remote Knowledge Base Administrator jobs are:
Remote Knowledge Base Administrator jobs near you
Infographic showing various Remote Knowledge Base Administrator job openings in the United States as of May 2026, with employment types broken down into 59% Full Time, 39% Part Time, and 2% Contract. Highlights an 86% Physical, 2% Hybrid, and 12% Remote job distribution.
Knowledge Base Associate I

Knowledge Base Associate I

HighLevel

Remote

$45K - $55K/yr

Full-time

Posted 23 days ago

Job description

About us
HighLevel is an AI-powered business operating system that gives agencies, entrepreneurs and SMBs the infrastructure to build, automate and scale. Today, HighLevel supports SMBs across 150+ countries, fueling community-driven growth rooted in real customer outcomes.
To date, businesses operating on HighLevel have generated over $7 billion in ecosystem value, demonstrating the impact of shared infrastructure at scale. By centralizing conversations, automation and intelligence into one system, we help businesses move faster, reduce complexity and execute efficiently.
Behind the platform, HighLevel powers more than 4 billion API hits and 2.5 billion message events daily. With 250 terabytes of distributed data, 250+ microservices and over 1 million domain names supported, our architecture is built for performance, resilience and long-term scalability.
Our people
With over 2,000 team members across 10+ countries, HighLevel operates as a global, remote-first organization built for speed and ownership. We value initiative, clarity and execution, creating space for ambitious people to build systems that support millions of businesses worldwide. Here, innovation thrives, ideas are celebrated and people come first, no matter where they call home.
Our impact
Every month, HighLevel enables more than 1.5 billion messages, 200 million leads and 20 million conversations for the more than 1 million businesses we support. Behind those numbers are real people building independence, expanding opportunity and creating measurable impact. We're proud to be a part of that.
Learn more about us on our YouTube Channel or Blog Posts
Who You Are:
We're seeking a motivated Knowledge Base Associate passionate about SaaS product education, and who will help establish the next generation of educated customers in HighLevel. You'll update, polish, and expand our help documentation, as well as team up with Product, Support, and Marketing, in order to maintain consistency and accuracy of product information.
This pivotal role will serve as the cornerstone for ensuring our customers are equipped with clear, comprehensive guidance while concurrently fine-tuning our internal operations to amplify our marketing impact.
What You'll Be Doing
  • Audit & Optimize - Continuously review help documentation and customer feedback, prioritizing updates or retirements based on data and usability.
    • >
  • Launch Readiness - Partner with Product Managers and Engineers to publish or update articles in lockstep with new feature releases and enhancements.
    • >
  • Multimedia Enablement - Create educational media such as screen recordings, GIFs, and screenshots that bring written guides to life.
    • >
  • Content Strategy - Design larger initiatives (e.g., guided learning paths, in-app tips) that drive adoption and reduce support tickets.
    • >
  • Cross-Functional Collaboration - Align knowledge-base content with marketing assets, support workflows, and RevOps processes to ensure consistent messaging and discoverability.
    • >

What You'll Bring
  • Proven self-starter who excels in a fast-paced, remote SaaS environment.
    • >
  • Exceptional organizational skills; comfortable managing multiple projects from concept through publication.
    • >
  • Demonstrated talent for translating technical concepts into clear, customer-friendly language.
    • >
  • Empathy for end-users and an instinct for anticipating their questions.
    • >
  • Meticulous attention to detail and commitment to style-guide-compliant, error-free deliverables.
    • >
  • Excellent written and verbal communication skills; adept at cross-functional collaboration.
    • >

Experience & Qualifications
  • 2-3 years in SaaS, martech, or a related software/marketing field.
    • >
  • 1-3 years creating customer-facing help or "how-to" documentation.
    • >
  • Hands-on experience working in or with small/local businesses (preferred).
    • >
  • Proficiency with screen-capture and video tools (Loom, Jumpshare, etc.)
    • >
  • Deep understanding or, and experience working with/inside, the HighLevel platform.
    • >

The salary range for this position is $45,000- $55,000 annually.
Equal Employment Opportunity Information
The company is an Equal Opportunity Employer. As an employer subject to affirmative action regulations, we invite you to voluntarily provide the following demographic information. This information is used solely for compliance with government recordkeeping, reporting, and other legal requirements. Providing this information is voluntary and refusal to do so will not affect your application status. This data will be kept separate from your application and will not be used in the hiring decision.
EEO Statement:
The company is an Equal Opportunity Employer. As an employer subject to affirmative action regulations, we invite you to voluntarily provide the following demographic information. This information is used solely for compliance with government recordkeeping, reporting, and other legal requirements. Providing this information is voluntary and refusal to do so will not affect your application status. This data will be kept separate from your application and will not be used in the hiring decision.
We encourage you to review our Privacy Policy before submitting your application
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

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