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Remote Knowledge Base Administrator Jobs (NOW HIRING)

CarGurus

Systems Administrator II

Boston, MA · Remote

Create and maintain documentation, runbooks, and knowledge base content * Contribute to projects ... Experience supporting enterprise networking and remote access solutions, including VPN and/or ZTNA

RIVA Solutions Inc.

Web Administrator

Reston, VA · On-site +1

$85K/yr

Hybrid or Remote Terms: Full Time Clearance: U.S. Citizenship Preferred; Ability to Obtain Public ... Experience writing SOPs, user guides, training materials, FAQs, or knowledge base articles.

RIVA Solutions Inc.

Web Administrator

Reston, VA · On-site +1

Hybrid or Remote Terms: Full Time Clearance: U.S. Citizenship Preferred; Ability to Obtain Public ... Experience writing SOPs, user guides, training materials, FAQs, or knowledge base articles.

RIVA Solutions Inc.

Web Administrator

Reston, VA · On-site +1

$85K/yr

Hybrid or Remote Terms: Full Time Clearance: U.S. Citizenship Preferred; Ability to Obtain Public ... Experience writing SOPs, user guides, training materials, FAQs, or knowledge base articles.

1 point system

On-base Admin (HIT)

Fort Mill, SC · Remote

Requirement - Onbase Admin (HIT) Location- USA Remote Contract W2 OnBase admin to support day-to-day operational work required to maintain systems, keep them running, and ensure users can continue ...

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Remote Knowledge Base Administrator information

How does a Remote Knowledge Base Administrator typically collaborate with other teams to keep information accurate and up-to-date?

A Remote Knowledge Base Administrator works closely with subject matter experts, customer support, and product teams to gather the latest information and ensure documentation reflects current processes and features. Collaboration usually happens through scheduled virtual meetings, shared project management tools, and regular communication channels like Slack or email. The administrator must proactively seek updates, clarify uncertainties, and coordinate review cycles to maintain the knowledge base’s accuracy. Building strong relationships with key stakeholders is essential for staying informed about changes and quickly updating resources when needed.

What is the difference between Remote Knowledge Base Administrator vs Remote Technical Support Specialist?

AspectRemote Knowledge Base AdministratorRemote Technical Support Specialist
CredentialsKnowledge management certifications, IT or technical backgroundTechnical certifications, customer service skills
Work EnvironmentCreates and maintains knowledge bases, collaborates with support teamsProvides direct technical support to customers remotely
Industry UsageUsed across IT, software, and tech companies for documentationCommon in tech, telecom, and software industries for troubleshooting

The Remote Knowledge Base Administrator focuses on developing and managing knowledge repositories to improve support efficiency, while the Remote Technical Support Specialist directly assists customers with technical issues. Both roles require technical knowledge, but their primary functions differ: one manages information, the other provides support.

What are the key skills and qualifications needed to thrive as a Remote Knowledge Base Administrator, and why are they important?

To thrive as a Remote Knowledge Base Administrator, you need strong content management, technical writing, and information organization skills, typically supported by experience with documentation best practices and relevant educational background. Familiarity with knowledge management systems (such as Zendesk, Confluence, or SharePoint), basic HTML/CSS, and sometimes certifications in knowledge-centered support (KCS) are common requirements. Outstanding attention to detail, proactive communication, and the ability to collaborate remotely make candidates stand out. These skills and qualities ensure the creation, maintenance, and accuracy of resources that empower teams and customers to find reliable information efficiently.

What is a Remote Knowledge Base Administrator?

A Remote Knowledge Base Administrator is a professional responsible for creating, organizing, updating, and maintaining digital repositories of information, such as FAQs, help articles, and documentation, to support users and employees. Working remotely, they ensure that the knowledge base is accurate, searchable, and user-friendly, often collaborating with subject matter experts and technical teams. Their goal is to make information easily accessible, reduce support requests, and improve overall user experience. They may use specialized software tools for content management, analytics, and workflow automation.
More about Remote Knowledge Base Administrator jobs
What cities are hiring for Remote Knowledge Base Administrator jobs? Cities with the most Remote Knowledge Base Administrator job openings:
What are the most commonly searched types of Knowledge Base Administrator jobs? The most popular types of Knowledge Base Administrator jobs are:
What states have the most Remote Knowledge Base Administrator jobs? States with the most job openings for Remote Knowledge Base Administrator jobs include:
What job categories do people searching Remote Knowledge Base Administrator jobs look for? The top searched job categories for Remote Knowledge Base Administrator jobs are:
Remote Knowledge Base Administrator jobs near you
Infographic showing various Remote Knowledge Base Administrator job openings in the United States as of July 2026, with employment types broken down into 1% As Needed, 86% Full Time, 10% Part Time, 1% Temporary, and 2% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution.
SharePoint Knowledge & Learning Administrator

SharePoint Knowledge & Learning Administrator

FreedomCare

Remote

Full-time

Medical, Retirement

Posted 15 hours ago

FreedomCare rating

6.9

Company rating: 6.9 out of 10

Based on 46 frontline employees who took The Breakroom Quiz

45th of 237 rated social care providers

Job description

FreedomCare is a healthcare company that has been dedicated to revolutionizing the home care industry since 2016. We support our patients by ensuring they have the power to choose a caregiver who will care for them in the comfort of their own homes. Our mission spans coast to coast, supporting patients across the U.S.
We pride ourselves on our values which drive the level of care that we deliver to our patients:
  • Here For You (An attitude of service, empathy, and availability)
  • Own It (Drive and ownership)
  • Do the Right Thing (High integrity)
  • Be Positive (Great attitude and a can-do positive approach to challenges)

Join our team and make a positive impact on the lives of others! We are looking for a SharePoint Knowledge & Learning Administrator for our People & Culture team.
Must be willing to travel: This role is remote and requires occasional travel to any FreedomCare location nationally when necessary.
Department & Position Overview:
The SharePoint Knowledge & Learning Administrator is responsible for designing, building, and maintaining FreedomCare's centralized knowledge ecosystem, with SharePoint Online as the core platform. This role owns the creation of a SharePoint-based knowledge site from the ground up, including information architecture, governance, and long-term sustainability, while also supporting learning operations through LMS administration and content development.
This position blends knowledge system design, SharePoint administration, content governance, and learning platform management to ensure employees and caregivers have access to accurate, accessible, and well-structured information when they need it.
Every Day You Will:
  • Design, build, and maintain a centralized SharePoint Online knowledge site from the ground up, including site architecture, navigation, page templates, metadata, and permissions.
  • Develop and manage information architecture to ensure content is intuitive, searchable, and scalable.
  • Establish and enforce content governance standards, including ownership models, review cadences, version control, and content lifecycle management.
  • Develop naming conventions, page standards, metadata tagging, and documentation best practices.
  • Partner with cross-functional teams (HR, Compliance, Operations, IT) to gather requirements and translate business needs into an effective knowledge system.
  • Write, edit, and maintain process documentation, job aids, call scripts, and internal communications.
  • Collaborate with subject matter experts (SMEs) to document evolving workflows and best practices.
  • Proactively identify content gaps, outdated materials, and opportunities to improve knowledge accessibility.
  • Oversee SharePoint permissions, role-based access, and site maintenance.
  • Monitor site usage, engagement, and feedback to continuously improve user experience.
  • Serve as the LMS administrator, managing course uploads, learner enrollments, compliance tracking, and system configurations.
  • Partner with internal teams to maintain LMS integrations (including Salesforce) and reporting accuracy.
  • Set up and maintain automated learning pathways, reminders, and certifications aligned with compliance and business requirements.
  • Troubleshoot LMS issues, provide user support, and coordinate with vendors as needed.
  • Generate reports and analyze training data, course engagement, and learner feedback to improve learning effectiveness.
  • Create and maintain training assets such as job aids, infographics, microlearning modules, and e-learning content.
  • Assist in e-learning course design using tools such as Articulate Rise, Vyond, Camtasia, and other industry-standard tools.
  • Collaborate with trainers and SMEs to develop engaging learning materials aligned with adult learning principles.
  • Support live and virtual training sessions by managing learning assets and post-session resources.
Ideal Candidate Will Possess:
  • Bachelor's degree in Instructional Design, Knowledge Management, Education, Communications, or a related field, or equivalent professional experience.
  • Minimum of 3 years of experience in knowledge management, SharePoint administration, LMS administration, instructional design, or technical documentation.
  • Demonstrated experience building a SharePoint site or knowledge base from the ground up.
  • Strong understanding of information architecture, metadata design, permissions, and content governance.
  • Hands-on experience administering SharePoint Online and internal documentation systems.
  • Experience with LMS platforms such as Learn365, Nevvon, Absorb, Relias, Workday, Docebo, or similar.
  • Proficiency in Microsoft Office and Microsoft 365 tools, including SharePoint, Teams, Excel, PowerPoint, and Word.
  • Strong writing and editing skills with the ability to translate complex processes into clear, user-friendly content.
  • High attention to detail and strong organizational skills.
  • Self-starter mindset with the ability to identify gaps, recommend solutions, and execute independently.
  • Strong collaboration skills and comfort working cross-functionally.
  • Data-driven approach to evaluating content effectiveness and user engagement.
  • Basic HTML or SharePoint customization experience is a plus.
  • Experience in healthcare or regulated environments is a plus.

Why work at FreedomCare?
We are here for you and committed to providing a best-in-class employee experience. We offer competitive compensation, medical benefits, retirement plans, wellness programs, fun company events and ongoing learning opportunities to grow your career.
This is a place where your voice matters, where we build great relationships, and your work has meaning and a tangible positive impact on others!
At FreedomCare, we celebrate diversity and are committed to creating an inclusive environment for all employees. We are an Equal Opportunity Employer and do not discriminate based upon race, religion, color, national origin, ancestry, age, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, status as a protected veteran, status as an individual with a disability, citizenship or immigration status, or other applicable legally protected characteristics
#INDLV
At FreedomCare, base pay is one part of our total compensation package and is determined within a range. This provides our employees with the opportunity to professionally grow and develop within a role. The base pay range for this role is between $80,000 and $90,000 per year at the commencement of your first year of employment. Compensation decisions are dependent upon a variety of factors which may include, but are not limited to: skill set, years of relevant experience, education, location, and licensure/certifications.
Compensation Range
$80,000-$90,000 USD

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