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Remote Knowledge Base Administrator Jobs (NOW HIRING)

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Senior Systems Administrator - Chicago

Chicago, IL · Remote

$88K - $120K/yr

As a fully remote role supporting a globally distributed workforce, this position owns and manages ... knowledge base content. * Excellent communication and interpersonal skills, with the ability to ...

Firstup

Senior Systems Administrator - Chicago

Chicago, IL · Remote

$88K - $120K/yr

As a fully remote role supporting a globally distributed workforce, this position owns and manages ... knowledge base content. * Excellent communication and interpersonal skills, with the ability to ...

Base-2 Solutions, LLC

JIRA Administrator

Remote * Shift: First * Referral Eligibility: Eligible * U.S. Citizenship Required? Yes Position Summary Base-2 Solutions is seeking a JIRA Administrator to support USSOUTHCOM J26 ENHANCED DOMAIN ...

CarGurus

Systems Administration II

Boston, MA · Remote

... remote access solutions such as VPN and ZTNA. What you'll do * Support and administer core ... Create and maintain documentation, runbooks, and knowledge base content * Contribute to projects ...

RENAPS

Administrateur de base de données / DBA

Remote ou Hybride RENAPS est présentement à la recherche d'un(e) Administrateur de base de ... Knowledge of ITIL principles. - Excellent communication skills in French and English, as we work ...

My3Tech Inc

ServiceNow Customer Administrator

Raleigh NC (Remote) Duration: Long Term Client: State of NC Job ID: 727615 The ServiceNow customer ... the Knowledge Base • Create an Access Control Rule (ACL) • Create global controls for ...

IT America Inc

IBM Mainframe Administrator

Dallas, TX · Remote

Remote (Needs to travel to client site when required with your own expenses) Duration : Long term ... Document troubleshooting guides and knowledge base articles for ongoing support. * Train internal ...

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Cengage Learning

Sales Administrator (Remote)

Charleston, WV · Remote

$18.50 - $25.50/hr

The Sales Administrator communicates with internal team members at all levels, effectively ... knowledge base additions and updates. - Assist with high-volume data entry Skills you will need ...

Cengage Learning

$19.75 - $27/hr

The Sales Administrator communicates with internal team members at all levels, effectively ... knowledge base additions and updates. - Assist with high-volume data entry Skills you will need ...

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All JobsRemote Knowledge Base Administrator Jobs

Remote Knowledge Base Administrator information

How does a Remote Knowledge Base Administrator typically collaborate with other teams to keep information accurate and up-to-date?

A Remote Knowledge Base Administrator works closely with subject matter experts, customer support, and product teams to gather the latest information and ensure documentation reflects current processes and features. Collaboration usually happens through scheduled virtual meetings, shared project management tools, and regular communication channels like Slack or email. The administrator must proactively seek updates, clarify uncertainties, and coordinate review cycles to maintain the knowledge base’s accuracy. Building strong relationships with key stakeholders is essential for staying informed about changes and quickly updating resources when needed.

What is the difference between Remote Knowledge Base Administrator vs Remote Technical Support Specialist?

AspectRemote Knowledge Base AdministratorRemote Technical Support Specialist
CredentialsKnowledge management certifications, IT or technical backgroundTechnical certifications, customer service skills
Work EnvironmentCreates and maintains knowledge bases, collaborates with support teamsProvides direct technical support to customers remotely
Industry UsageUsed across IT, software, and tech companies for documentationCommon in tech, telecom, and software industries for troubleshooting

The Remote Knowledge Base Administrator focuses on developing and managing knowledge repositories to improve support efficiency, while the Remote Technical Support Specialist directly assists customers with technical issues. Both roles require technical knowledge, but their primary functions differ: one manages information, the other provides support.

What are the key skills and qualifications needed to thrive as a Remote Knowledge Base Administrator, and why are they important?

To thrive as a Remote Knowledge Base Administrator, you need strong content management, technical writing, and information organization skills, typically supported by experience with documentation best practices and relevant educational background. Familiarity with knowledge management systems (such as Zendesk, Confluence, or SharePoint), basic HTML/CSS, and sometimes certifications in knowledge-centered support (KCS) are common requirements. Outstanding attention to detail, proactive communication, and the ability to collaborate remotely make candidates stand out. These skills and qualities ensure the creation, maintenance, and accuracy of resources that empower teams and customers to find reliable information efficiently.

What is a Remote Knowledge Base Administrator?

A Remote Knowledge Base Administrator is a professional responsible for creating, organizing, updating, and maintaining digital repositories of information, such as FAQs, help articles, and documentation, to support users and employees. Working remotely, they ensure that the knowledge base is accurate, searchable, and user-friendly, often collaborating with subject matter experts and technical teams. Their goal is to make information easily accessible, reduce support requests, and improve overall user experience. They may use specialized software tools for content management, analytics, and workflow automation.
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What are the most commonly searched types of Knowledge Base Administrator jobs? The most popular types of Knowledge Base Administrator jobs are:
What states have the most Remote Knowledge Base Administrator jobs? States with the most job openings for Remote Knowledge Base Administrator jobs include:
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Remote Knowledge Base Administrator jobs near you
Infographic showing various Remote Knowledge Base Administrator job openings in the United States as of June 2026, with employment types broken down into 78% Full Time, 11% Part Time, and 11% Contract. Highlights an 37% Physical, 3% Hybrid, and 60% Remote job distribution.
Technical Support Administrator-Security Systems (Remote, Puerto Rico)

Technical Support Administrator-Security Systems (Remote, Puerto Rico)

Reliant Safety, LLC

San Juan, PR • Remote

$14 - $16/hr

Full-time

Medical, PTO

Posted 16 days ago

Job description

Title: Installation Support and Configuration Administrator (Remote)

Reliant Safety, a subsidiary of Paths Management Services, LLC. Reliant Realty was founded in 2009 to provide comprehensive property security and management solutions for the affordable housing market nationwide. Reliant Safety currently maintains and monitors over 30,000 cameras across thirteen states, which support approximately 45,000 residential units.

Join a growing security technology team where you will play a key role in maintaining and troubleshooting cutting-edge camera and access control system trat protect thousands of residential communities nationwide.

This is a fully remote, hands-on technical role ideal for someone who enjoys problem-solving, working with networks, and supporting real-time security operations. You will collaborate closely with field teams and leadership while building valuable experience in IT. networking, and security systems.

The role is a full-time work from home role. Reporting directly to the Director of Support & Configurations in Security Technology.

Important: Candidates must reside in Puerto Rico to be considered for this role.

Classification:

Non-exempt (overtime eligible)

Essential Function/Responsibilities: duties include but are not limited to the following:

- Assist with contacting ISP to resolve internet issues.

- Assist with configuring and auditing settings of camera and access control systems.

- Assist field personnel with camera/server/network setup and remote support.

- Configure router to use Static IP and forward ports.

- Setup/edit TCP/IP settings.

- Assist with troubleshooting camera/access issues as knowledge base grows.

- Provide technical training to virtual guards and MRT as needed.

- Document all standards and procedures.

- Add/Remove/Modify key fob permissions and facial recognition enrollments as needed.

Requirements

- Strong troubleshooting and problem-solving skills.

- Excellent verbal and written communication.

- Ability to quickly learn to use new software tools.

- Team player - ability to work well in a close employee/support environment.

- Strong background in Microsoft Excel.

- Knowledge of subnets and networking.

- Knowledge of SQL and C# a plus, but not required.

- Ability to speak Spanish a plus, but not required.

- Experience with camera/access control/intercom systems (Hikvision, Vivotek, Axis, Ocularis, S2, Honeywell, Airphone) a plus, but not required.

- Good organizational skills and attention to detail.

- Must reside in Puerto Rico

Benefits:

- Offered under Puerto Rico requirements.

- Bonus eligible

Company Description

Paths Reliant Safety brings an innovative approach to property management and security, which incorporates advanced surveillance technologies and highly-trained personnel. Owners and managers of properties managed and secured by Paths Reliant Safety enjoy the benefits of significant cost savings, higher occupancy rates, and fewer instances of crime and vandalism.