Remote Knowledge Base Administrator Jobs (NOW HIRING)

ASRC Federal is a leading government contractor furthering missions in space, public health and defense. As an Alaska Native owned corporation, our work helps secure an enduring future for our shareholders. Join our team and discover why we are a top veteran employer and Certified Great Place to Work™ Position Overview ASRC Federal is seeking a qualified Google Administrator to support the Department of Defense Education Activity (DoDEA). This role is responsible for the administration, configuration, and sustainment of the enterprise Google Workspace environment supporting a global user base of educators, administrators, and students. This position is 100% remote. The Google Administrator ensures the secure, reliable, and efficient operation of collaboration services while aligning with DoDEA cybersecurity policies, federal compliance requirements, and enterprise IT standards. Major Duties and Responsibilities * Administer and maintain the Google Workspace environment, including Gmail, Drive, Docs, Sheets, Meet, Calendar, and associated services * Manage user accounts, organizational units (OUs), groups, roles, and permissions within the Google Admin Console * Implement, enforce, and monitor security controls including multi-factor authentication (MFA), data loss prevention (DLP), endpoint management, and access controls * Monitor system health, performance, and usage metrics using administrative dashboards and reporting tools * Provide Tier 2/3 support for Google Workspace-related incidents, service requests, and escalations * Troubleshoot and resolve issues related to mail delivery, file access, sharing permissions, synchronization, and user provisioning * Support identity and access management integration with enterprise directory services (e.g., Active Directory, SSO solutions) * Collaborate with cybersecurity and compliance teams to ensure adherence to DoDEA policies, RMF controls, and DoD security requirements * Develop and maintain system documentation, standard operating procedures (SOPs), and knowledge base articles * Deliver user guidance, training materials, and best practices to improve adoption and effective use of Google Workspace tools * Support audits, inspections, and reporting requirements related to system usage, access, and compliance Required Qualifications * Bachelor's degree (BA/BS) or equivalent combination of education and experience * Minimum of 5+ years of experience in system administration, cloud services, or enterprise collaboration platforms * Active Secret Security Clearance or ability to obtain * Experience administering Google Workspace in a large enterprise or educational environment * Strong knowledge of identity and access management, including integration with directory services such as Active Directory * Familiarity with cloud security principles, including access control, data protection, and compliance frameworks * Experience supporting geographically dispersed users in a global environment * Strong troubleshooting, analytical, and problem-solving skills * Excellent written and verbal communication skills Preferred Qualifications * Google Workspace Administrator Certification * Experience supporting K-12 or higher education environments * Familiarity with DoD cybersecurity frameworks (e.g., RMF, STIGs, IL requirements) * Experience with scripting/automation (e.g., GAM, PowerShell, APIs) * ITIL Foundation or similar service management experience Performance Standards Tasks shall be completed in accordance with established organizational policies and procedures. Timely response and resolution of incidents and service requests in alignment with contract performance metrics. Work Conditions Work is performed in a remote environment supporting a globally distributed user base.
Standard work hours are Monday to Friday, 0730-1730, excluding federal holidays.
Occasional after-hours support may be required for maintenance, deployments, or incident response. We invest in the lives of our employees, both in and out of the workplace, by providing competitive pay and benefits packages. Benefits offered may include health care, dental, vision, life insurance; 401(k); education assistance; paid time off including PTO, holidays, and any other paid leave required by law. The salary offered will depend on several factors including, but not limited to, relevant experience, skills, education, geographic location, internal equity, business needs, and other factors permitted by law. Posted pay ranges are a general guideline only and are not a guarantee of compensation or salary. EEO Statement ASRC Federal and its Subsidiaries are Equal Opportunity employers. All qualified applicants will receive consideration for employment without regard to race, gender, color, age, sexual orientation, gender identification, national origin, religion, marital status, ancestry, citizenship, disability, protected veteran status, or any other factor prohibited by applicable law.