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Remote Knowledge Base Administrator Jobs in Illinois

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Payroll Administrator (Remote)

Chicago, IL · Remote

$65K - $80K/yr

Payroll Administrator (Remote Position) Chicago, Illinois; Houston, Texas; or Maitland, Florida At ... Knowledge of State and Local Payroll Laws * Accounting experience helpful. * ADP experience ...

EXP

Payroll Administrator (Remote)

Chicago, IL · On-site +1

$65K - $80K/yr

Payroll Administrator (Remote Position) Chicago, Illinois; Houston, Texas; or Maitland, Florida At ... Knowledge of State and Local Payroll Laws * Accounting experience helpful. * ADP experience ...

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Remote Knowledge Base Administrator information

What is a remote knowledge base administrator?

A Remote Knowledge Base Administrator is a professional responsible for creating, organizing, updating, and maintaining digital repositories of information, such as FAQs, help articles, and documentation, to support users and employees. Working remotely, they ensure that the knowledge base is accurate, searchable, and user-friendly, often collaborating with subject matter experts and technical teams. Their goal is to make information easily accessible, reduce support requests, and improve overall user experience. They may use specialized software tools for content management, analytics, and workflow automation.

What are the key skills and qualifications needed to thrive as a remote knowledge base administrator?

To thrive as a Remote Knowledge Base Administrator, you need strong content management, technical writing, and information organization skills, typically supported by experience with documentation best practices and relevant educational background. Familiarity with knowledge management systems (such as Zendesk, Confluence, or SharePoint), basic HTML/CSS, and sometimes certifications in knowledge-centered support (KCS) are common requirements. Outstanding attention to detail, proactive communication, and the ability to collaborate remotely make candidates stand out. These skills and qualities ensure the creation, maintenance, and accuracy of resources that empower teams and customers to find reliable information efficiently.

How does a remote knowledge base administrator typically collaborate with other teams to keep information accurate and up-to-date?

A Remote Knowledge Base Administrator works closely with subject matter experts, customer support, and product teams to gather the latest information and ensure documentation reflects current processes and features. Collaboration usually happens through scheduled virtual meetings, shared project management tools, and regular communication channels like Slack or email. The administrator must proactively seek updates, clarify uncertainties, and coordinate review cycles to maintain the knowledge base’s accuracy. Building strong relationships with key stakeholders is essential for staying informed about changes and quickly updating resources when needed.

What is the difference between Remote Knowledge Base Administrator vs Remote Technical Support Specialist?

AspectRemote Knowledge Base AdministratorRemote Technical Support Specialist
CredentialsKnowledge management certifications, IT or technical backgroundTechnical certifications, customer service skills
Work EnvironmentCreates and maintains knowledge bases, collaborates with support teamsProvides direct technical support to customers remotely
Industry UsageUsed across IT, software, and tech companies for documentationCommon in tech, telecom, and software industries for troubleshooting

The Remote Knowledge Base Administrator focuses on developing and managing knowledge repositories to improve support efficiency, while the Remote Technical Support Specialist directly assists customers with technical issues. Both roles require technical knowledge, but their primary functions differ: one manages information, the other provides support.

What are the most commonly searched types of Knowledge Base Administrator jobs in Illinois?

The most popular types of Knowledge Base Administrator jobs in Illinois are:

What cities in Illinois are hiring for Remote Knowledge Base Administrator jobs?

Cities in Illinois with the most Remote Knowledge Base Administrator job openings:

Remote Knowledge Base Administrator jobs near you
Infographic showing various Remote Knowledge Base Administrator job openings in Illinois as of July 2026, with employment types broken down into 1% As Needed, 74% Full Time, 19% Part Time, 4% Temporary, and 2% Contract. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution.

Global Learning & Knowledge Systems Administrator - ACS

Turner Construction

Chicago, IL • On-site, Remote

Full-time

Re-posted 4 days ago

Turner Construction rating

7.5

Company rating: 7.5 out of 10

Based on 69 frontline employees who took The Breakroom Quiz

27th of 80 rated construction

Job description

Location: Position can be performed from anyU.S. company office with opportunity for remote work.

Position Description: Responsible for administration and support of the organization's globalLearning Management System (LMS) and Knowledge Management platform acrossmultiple regions, including the United States, Spain, Germany, and Australia.Serves as the lead global system administrator and primary point of contact foroperating company administrators, ensuring both platforms are reliable,user-friendly, and aligned with global standards while supporting regionalneeds. The administrator will play a key role in enabling learning, knowledgesharing, and operational excellence by maintaining system integrity, organizingcontent, and supporting users across the enterprise.

Essential Duties & Key Responsibilities:

LMS Administration

  • Administer and maintain the global LMS, including user management, course setup, enrollments, and system configurations (Absorb LMS experience highly preferred)
  • Act as the lead global LMS administrator and primary point of contact for operating company LMS administrators
  • Manage and prioritize intake of requests from company administrators, including course creation, structural updates, reporting needs, and system enhancements
  • Establish and maintain intake processes, workflows, and service-level expectations for LMS support and changes
  • Upload, test, and maintain learning content (SCORM, xAPI, videos, documents)
  • Manage user roles, permissions, and access controls in alignment with global governance standards
  • Monitor system performance, troubleshoot issues, and coordinate with IT or vendors for resolution
  • Track training completion, certifications, and compliance requirements across regions
  • Validate data integrity and perform testing during and after migrations to ensure accuracy and functionality
  • Ensure standardization of LMS structure, naming conventions, and governance while accommodating regional or business-specific needs

Knowledge Management Administration

  • Administer and maintain the global knowledge management platform (e.g., SharePoint, Confluence, or similar)
  • Organize and manage knowledge repositories, including document libraries, templates, and best practices
  • Maintain taxonomy, tagging, and metadata standards to ensure efficient search and retrieval
  • Support and enforce content lifecycle management (creation, review, approval, publishing, archiving)
  • Promote knowledge sharing and reuse across operating companies
  • Validate data integrity and perform testing during platform updates or migrations
  • Ensure standardization of structure, naming conventions, and governance while supporting regional flexibility

Global Operations & Support

  • Support operating companies across multiple regions, ensuring consistent system use while accommodating local requirements (e.g., language, compliance)
  • Maintain data integrity across both platforms, including user records, content accuracy, and reporting
  • Generate and distribute reports and dashboards on learning outcomes, system usage, and knowledge engagement
  • Support integrations with enterprise systems (e.g., HRIS, SSO, collaboration tools)
  • Provide end-user support, training, and documentation for both systems
  • Support system upgrades, enhancements, and global rollouts
  • Ensure compliance with global data privacy regulations (e.g., GDPR) and internal IT/security policies
  • Provide onboarding, training, and change support to newly integrated operating companies and administrators

What Turner Construction employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Turner Construction logo

About Turner Construction

Sourced by ZipRecruiter

Turner Construction, headquartered in New York, NY, US, is a recognized leader in the construction industry. It was established in 1902 and has since curved its niche as one of the most reputable construction firms. Turner Construction provides a broad range of services like general contracting, construction management, design-build, and consulting. Devoted to environment-friendly building practices, it is considered a pioneer in green building and sustainability efforts. Their top-tier projects include Madison Square Garden, Yankee Stadium, and the United Nations Secretariat Building in New York City. The company's mission is to deliver an exceptional product by relentless commitment to their core principles – teamwork, integrity, commitment, and community.

Industry

Construction

Company size

10,000+ Employees

Headquarters location

New York, NY, US

Year founded

1902

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