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Remote Knowledge Base Administrator Jobs in Virginia

asrcfh

Google Administrator (Remote)

Reston, VA · Remote

This position is 100% remote. The Google Administrator ensures the secure, reliable, and efficient ... Develop and maintain system documentation, standard operating procedures (SOPs), and knowledge base ...

asrcfh

Google Administrator (Remote)

Reston, VA · Remote

This position is 100% remote. The Google Administrator ensures the secure, reliable, and efficient ... Develop and maintain system documentation, standard operating procedures (SOPs), and knowledge base ...

RIVA Solutions Inc.

Web Administrator

Reston, VA · On-site +1

$85K/yr

Hybrid or Remote Terms: Full Time Clearance: U.S. Citizenship Preferred; Ability to Obtain Public ... Experience writing SOPs, user guides, training materials, FAQs, or knowledge base articles.

New

RIVA Solutions Inc.

Web Administrator

Reston, VA · On-site +1

Hybrid or Remote Terms: Full Time Clearance: U.S. Citizenship Preferred; Ability to Obtain Public ... Experience writing SOPs, user guides, training materials, FAQs, or knowledge base articles.

New

BOOST LLC

GSA Schedule Administrator (Remote)

Reston, VA · Remote

$75K - $95K/yr

Expert-level knowledge of FAR, DFARS, and federal acquisition policies. * Proficiency in GSA ... Exposure to a variety of GSA MAS contracts across the client base and full life cycle contracting ...

boost Llc

GSA Schedule Administrator (Remote)

Reston, VA · On-site +1

$75K - $95K/yr

Expert-level knowledge of FAR, DFARS, and federal acquisition policies. * Proficiency in GSA ... Exposure to a variety of GSA MAS contracts across the client base and full life cycle contracting ...

iTech AG

AI Platform Administrator (333)

Arlington, VA · On-site +1

Keep runbooks, process docs, and internal knowledge base articles current. Document configurations ... ServiceNow Certified System Administrator (CSA). Preferred * Experience with AI-powered platforms ...

CGI Inc.

Remote Support Technician, Journeyman

Arlington, VA · On-site +1

$43.10K - $54.10K/yr

Remote Support Technician, Journeyman Category: Service Desk / End User Services Main location ... Contribute to and maintain a knowledge base of common issues and solutions. Required qualifications ...

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Remote Knowledge Base Administrator information

What are the key skills and qualifications needed to thrive as a Remote Knowledge Base Administrator, and why are they important?

To thrive as a Remote Knowledge Base Administrator, you need strong content management, technical writing, and information organization skills, typically supported by experience with documentation best practices and relevant educational background. Familiarity with knowledge management systems (such as Zendesk, Confluence, or SharePoint), basic HTML/CSS, and sometimes certifications in knowledge-centered support (KCS) are common requirements. Outstanding attention to detail, proactive communication, and the ability to collaborate remotely make candidates stand out. These skills and qualities ensure the creation, maintenance, and accuracy of resources that empower teams and customers to find reliable information efficiently.

How does a Remote Knowledge Base Administrator typically collaborate with other teams to keep information accurate and up-to-date?

A Remote Knowledge Base Administrator works closely with subject matter experts, customer support, and product teams to gather the latest information and ensure documentation reflects current processes and features. Collaboration usually happens through scheduled virtual meetings, shared project management tools, and regular communication channels like Slack or email. The administrator must proactively seek updates, clarify uncertainties, and coordinate review cycles to maintain the knowledge base’s accuracy. Building strong relationships with key stakeholders is essential for staying informed about changes and quickly updating resources when needed.

What is a Remote Knowledge Base Administrator?

A Remote Knowledge Base Administrator is a professional responsible for creating, organizing, updating, and maintaining digital repositories of information, such as FAQs, help articles, and documentation, to support users and employees. Working remotely, they ensure that the knowledge base is accurate, searchable, and user-friendly, often collaborating with subject matter experts and technical teams. Their goal is to make information easily accessible, reduce support requests, and improve overall user experience. They may use specialized software tools for content management, analytics, and workflow automation.

What is the difference between Remote Knowledge Base Administrator vs Remote Technical Support Specialist?

AspectRemote Knowledge Base AdministratorRemote Technical Support Specialist
CredentialsKnowledge management certifications, IT or technical backgroundTechnical certifications, customer service skills
Work EnvironmentCreates and maintains knowledge bases, collaborates with support teamsProvides direct technical support to customers remotely
Industry UsageUsed across IT, software, and tech companies for documentationCommon in tech, telecom, and software industries for troubleshooting

The Remote Knowledge Base Administrator focuses on developing and managing knowledge repositories to improve support efficiency, while the Remote Technical Support Specialist directly assists customers with technical issues. Both roles require technical knowledge, but their primary functions differ: one manages information, the other provides support.

What are the most commonly searched types of Knowledge Base Administrator jobs in Virginia? The most popular types of Knowledge Base Administrator jobs in Virginia are:
What are popular job titles related to Remote Knowledge Base Administrator jobs in Virginia? For Remote Knowledge Base Administrator jobs in Virginia, the most frequently searched job titles are:
What job categories do people searching Remote Knowledge Base Administrator jobs in Virginia look for? The top searched job categories for Remote Knowledge Base Administrator jobs in Virginia are:
What cities in Virginia are hiring for Remote Knowledge Base Administrator jobs? Cities in Virginia with the most Remote Knowledge Base Administrator job openings:
Remote Knowledge Base Administrator jobs near you
Infographic showing various Remote Knowledge Base Administrator job openings in Virginia as of May 2026, with employment types broken down into 64% Full Time, 33% Part Time, and 3% Contract. Highlights an 87% Physical, 1% Hybrid, and 12% Remote job distribution.

Google Administrator (Remote)

asrcfh

Reston, VA • Remote

Other

Posted 22 days ago

Job description

Position Overview
ASRC Federal is seeking a qualified Google Administrator to support the Department of Defense Education Activity (DoDEA). This role is responsible for the administration, configuration, and sustainment of the enterprise Google Workspace environment supporting a global user base of educators, administrators, and students.  This position is 100% remote.
The Google Administrator ensures the secure, reliable, and efficient operation of collaboration services while aligning with DoDEA cybersecurity policies, federal compliance requirements, and enterprise IT standards.
 
Major Duties and Responsibilities
  • Administer and maintain the Google Workspace environment, including Gmail, Drive, Docs, Sheets, Meet, Calendar, and associated services
  • Manage user accounts, organizational units (OUs), groups, roles, and permissions within the Google Admin Console
  • Implement, enforce, and monitor security controls including multi-factor authentication (MFA), data loss prevention (DLP), endpoint management, and access controls
  • Monitor system health, performance, and usage metrics using administrative dashboards and reporting tools
  • Provide Tier 2/3 support for Google Workspace-related incidents, service requests, and escalations
  • Troubleshoot and resolve issues related to mail delivery, file access, sharing permissions, synchronization, and user provisioning
  • Support identity and access management integration with enterprise directory services (e.g., Active Directory, SSO solutions)
  • Collaborate with cybersecurity and compliance teams to ensure adherence to DoDEA policies, RMF controls, and DoD security requirements
  • Develop and maintain system documentation, standard operating procedures (SOPs), and knowledge base articles
  • Deliver user guidance, training materials, and best practices to improve adoption and effective use of Google Workspace tools
  • Support audits, inspections, and reporting requirements related to system usage, access, and compliance
 
Required Qualifications
  • Bachelor’s degree (BA/BS) or equivalent combination of education and experience
  • Minimum of 2 to 4 years of experience in system administration, cloud services, or enterprise collaboration platforms
  • Active Secret Security Clearance or ability to obtain 
  • Experience administering Google Workspace in a large enterprise or educational environment
  • Strong knowledge of identity and access management, including integration with directory services such as Active Directory
  • Familiarity with cloud security principles, including access control, data protection, and compliance frameworks
  • Experience supporting geographically dispersed users in a global environment
  • Strong troubleshooting, analytical, and problem-solving skills
  • Excellent written and verbal communication skills
 
Preferred Qualifications
  • Google Workspace Administrator Certification
  • Experience supporting K-12 or higher education environments
  • Familiarity with DoD cybersecurity frameworks (e.g., RMF, STIGs, IL requirements)
  • Experience with scripting/automation (e.g., GAM, PowerShell, APIs)
  • ITIL Foundation or similar service management experience
 
Performance Standards
Tasks shall be completed in accordance with established organizational policies, procedures, and Service Level Agreements (SLAs).
90% of assigned tasks are expected to be completed on time.
No more than 10% rejection rate per quarter for deliverables.
Timely response and resolution of incidents and service requests in alignment with contract performance metrics.
 
Work Conditions
Work is performed in a remote environment supporting a globally distributed user base.
Standard work hours are Monday to Friday, 0730–1730, excluding federal holidays.
Occasional after-hours support may be required for maintenance, deployments, or incident response.
 
 
 

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