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Remote Knowledge Base Administrator Jobs in Virginia

RIVA Solutions Inc.

Web Administrator

Reston, VA · On-site +1

$85K/yr

Hybrid or Remote Terms: Full Time Clearance: U.S. Citizenship Preferred; Ability to Obtain Public ... Experience writing SOPs, user guides, training materials, FAQs, or knowledge base articles.

RIVA Solutions Inc.

Web Administrator

Reston, VA · On-site +1

$85K/yr

Hybrid or Remote Terms: Full Time Clearance: U.S. Citizenship Preferred; Ability to Obtain Public ... Experience writing SOPs, user guides, training materials, FAQs, or knowledge base articles.

RIVA Solutions Inc.

Web Administrator

Reston, VA · On-site +1

Hybrid or Remote Terms: Full Time Clearance: U.S. Citizenship Preferred; Ability to Obtain Public ... Experience writing SOPs, user guides, training materials, FAQs, or knowledge base articles.

BOOST LLC

GSA Schedule Administrator (Remote)

Reston, VA · Remote

$75K - $95K/yr

Expert-level knowledge of FAR, DFARS, and federal acquisition policies. * Proficiency in GSA ... Exposure to a variety of GSA MAS contracts across the client base and full life cycle contracting ...

boost Llc

GSA Schedule Administrator (Remote)

Reston, VA · On-site +1

$75K - $95K/yr

Expert-level knowledge of FAR, DFARS, and federal acquisition policies. * Proficiency in GSA ... Exposure to a variety of GSA MAS contracts across the client base and full life cycle contracting ...

CGI Inc.

Remote Support Technician, Journeyman

Arlington, VA · On-site +1

$43K - $54K/yr

Remote Support Technician, Journeyman Category: Service Desk / End User Services Main location ... Contribute to and maintain a knowledge base of common issues and solutions. Required qualifications ...

iTech AG

AI Platform Administrator (333)

Arlington, VA · On-site +1

Keep runbooks, process docs, and internal knowledge base articles current. Document configurations ... ServiceNow Certified System Administrator (CSA). Preferred * Experience with AI-powered platforms ...

asrcfh

Subcontracts Administrator (Remote)

Reston, VA · On-site +1

... Administrator to join our Shared Services team. This position is eligible for remote work within ... Knowledge of the Federal Acquisition Regulations (FAR), Agency FAR Supplements. * In depth ...

asrcfh

Subcontracts Administrator (Remote)

Reston, VA · On-site +1

... Administrator to join our Shared Services team. This position is eligible for remote work within ... Knowledge of the Federal Acquisition Regulations (FAR), Agency FAR Supplements. * In depth ...

ICF

Lead ServiceNow Architect (Remote) NI

Reston, VA · On-site +1

$74 - $93.25/hr

Contribute to the knowledge base and share best practices within the team and the client. Lead the ... Mentor developers, administrators, and technical consultants on ServiceNow architecture and ...

ICF

Financial Specialist - Remote (US)

Reston, VA · Remote

$50 - $70K/hr

While the range below is broader for career development, this position will offer a base salary $50 ... and knowledge. As part of this commitment, the use of artificial intelligence (AI) tools to ...

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Remote Knowledge Base Administrator information

How does a Remote Knowledge Base Administrator typically collaborate with other teams to keep information accurate and up-to-date?

A Remote Knowledge Base Administrator works closely with subject matter experts, customer support, and product teams to gather the latest information and ensure documentation reflects current processes and features. Collaboration usually happens through scheduled virtual meetings, shared project management tools, and regular communication channels like Slack or email. The administrator must proactively seek updates, clarify uncertainties, and coordinate review cycles to maintain the knowledge base’s accuracy. Building strong relationships with key stakeholders is essential for staying informed about changes and quickly updating resources when needed.

What is the difference between Remote Knowledge Base Administrator vs Remote Technical Support Specialist?

AspectRemote Knowledge Base AdministratorRemote Technical Support Specialist
CredentialsKnowledge management certifications, IT or technical backgroundTechnical certifications, customer service skills
Work EnvironmentCreates and maintains knowledge bases, collaborates with support teamsProvides direct technical support to customers remotely
Industry UsageUsed across IT, software, and tech companies for documentationCommon in tech, telecom, and software industries for troubleshooting

The Remote Knowledge Base Administrator focuses on developing and managing knowledge repositories to improve support efficiency, while the Remote Technical Support Specialist directly assists customers with technical issues. Both roles require technical knowledge, but their primary functions differ: one manages information, the other provides support.

What are the key skills and qualifications needed to thrive as a Remote Knowledge Base Administrator, and why are they important?

To thrive as a Remote Knowledge Base Administrator, you need strong content management, technical writing, and information organization skills, typically supported by experience with documentation best practices and relevant educational background. Familiarity with knowledge management systems (such as Zendesk, Confluence, or SharePoint), basic HTML/CSS, and sometimes certifications in knowledge-centered support (KCS) are common requirements. Outstanding attention to detail, proactive communication, and the ability to collaborate remotely make candidates stand out. These skills and qualities ensure the creation, maintenance, and accuracy of resources that empower teams and customers to find reliable information efficiently.

What is a Remote Knowledge Base Administrator?

A Remote Knowledge Base Administrator is a professional responsible for creating, organizing, updating, and maintaining digital repositories of information, such as FAQs, help articles, and documentation, to support users and employees. Working remotely, they ensure that the knowledge base is accurate, searchable, and user-friendly, often collaborating with subject matter experts and technical teams. Their goal is to make information easily accessible, reduce support requests, and improve overall user experience. They may use specialized software tools for content management, analytics, and workflow automation.
What are popular job titles related to Remote Knowledge Base Administrator jobs in Virginia? For Remote Knowledge Base Administrator jobs in Virginia, the most frequently searched job titles are:
What job categories do people searching Remote Knowledge Base Administrator jobs in Virginia look for? The top searched job categories for Remote Knowledge Base Administrator jobs in Virginia are:
What cities in Virginia are hiring for Remote Knowledge Base Administrator jobs? Cities in Virginia with the most Remote Knowledge Base Administrator job openings:
Remote Knowledge Base Administrator jobs near you
Infographic showing various Remote Knowledge Base Administrator job openings in Virginia as of June 2026, with employment types broken down into 75% Full Time, 4% Part Time, and 21% Contract. Highlights an 48% Physical, 3% Hybrid, and 49% Remote job distribution.
Web Administrator

Web Administrator

RIVA Solutions Inc.

Reston, VA • On-site, Remote

$85K/yr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 12 days ago

Job description

Position: Web Administrator
Location: Hybrid or Remote
Terms: Full Time
Clearance: U.S. Citizenship Preferred; Ability to Obtain Public Trust
Travel: 0-10%
RESULTS. INNOVATION. VALUES. ACCOUNTABILITY.
That's RIVA.
We're a mission-driven IT services company and systems integrator supporting digital transformation and modernization for Federal government agencies. Since 2009, we've partnered with our customers to solve complex challenges through smart, practical innovation to deliver real outcomes where they matter most. Our teams are made up of industry-leading experts who are passionate about doing great work and making a difference. We don't just develop solutions-we support efforts that strengthen communities and serve the public good.
RIVA's culture is built on four core values: Results, Innovation, Values, and Accountability (R.I.V.A.). They guide how we work, how we collaborate, and how we measure success. Our employee-first approach is rooted in trust, ownership, and meaningful work. By investing in our people and fostering a flexible, supportive environment, employees have the opportunity to grow their skills, contribute ideas, and make an impact from day one-all while supporting missions that matter.
Position Overview
RIVA Solutions is seeking a Web Administrator to support Federal client web operations and digital services. The ideal candidate will manage WebAdmin requests, support content publishing and maintenance activities, coordinate with cross-functional teams, and ensure timely communication and issue resolution for stakeholders. This role supports content operations, ticket management, quality control, accessibility, and operational reporting within a fast-paced Federal web environment.
Core Responsibilities
  • Monitor the WebAdmin mailbox and public inquiry channels, create tickets, triage requests, assign work to appropriate teams, and track status through resolution.
  • Maintain responsive communication with Federal client stakeholders and requestors regarding ticket status, timelines, and completed work.
  • Post, update, archive, and maintain Federal client web content in Drupal/WCMS according to established workflows, metadata standards, and quality control procedures.
  • Manage FAQ updates, public inquiry trends, and feedback inputs that support content improvements, chatbot content, search tuning, and knowledge base updates.
  • Support content inventories, broken link reviews, redirects, archiving activities, content validation, and readiness checks for website updates and deployments.
  • Provide basic functional, browser, mobile, accessibility, and regression testing for content updates and site changes.
  • Support Voice of Customer survey administration and compile customer feedback reports and service improvement recommendations.
  • Maintain operational documentation, ticketing procedures, user guides, tutorials, Confluence pages, and knowledge articles.
  • Coordinate with project leadership, content analysts, UX staff, developers, QA, Federal client IT, and contractors to resolve operational issues and maintain service continuity.
  • Minimum Qualifications
  • Experience using Drupal, WordPress, SharePoint, or another WCMS to post, update, format, and maintain web content.
  • Experience with ticketing systems such as Jira, ServiceNow, Zendesk, or comparable tools, including intake, triage, routing, and status tracking.
  • Basic understanding of HTML, CSS, web publishing workflows, metadata, redirects, broken link management, and content quality control.
  • Strong customer service, written communication, organization, follow-up, and prioritization skills.
  • Familiarity with Section 508/WCAG concepts and basic accessibility checks for web pages and documents.
  • Ability to collaborate across content, technical, QA, and Government stakeholder groups in a fast-paced web operations environment.
Preferred Qualifications
  • Experience supporting Federal public-facing websites, Federal client websites, or healthcare/scientific content.
  • Experience with Jira/Confluence administration, Agile/Kanban boards, Google Analytics, DAP, BrowserStack, WAVE, Axe, Lighthouse, or GovDelivery/Granicus.
  • Experience writing SOPs, user guides, training materials, FAQs, or knowledge base articles.
  • Certified Scrum Master (CSM), Google Analytics training, or accessibility training preferred.
Salary
$85K
RIVA Benefits
  • Paid Time Off / Sick Leave
  • Health, Dental, and Vision Coverage
  • Life Insurance
  • 401(k) Retirement Plan with Company Match
  • HSA/FSA Spending Accounts
  • Long- and Short-Term Disability
  • Pet Insurance
  • Wellness Program Initiatives
  • RIVA Flex (Flexible Hours and Hybrid Support, where applicable)
  • Additional Workplace Benefits
Equal Opportunity Statement
RIVA Solutions is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy and related conditions), sexual orientation, gender identity, national origin, age, disability, genetic information, veteran status, or any protected class.
If you need a reasonable accommodation to search for a job opening or to submit an online application, please email accommodations@rivasolutionsinc.com. Only messages left for this purpose will be returned.

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