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Remote Knowledge Base Administrator Jobs in California

Red Cup IT Inc

Systems Engineer

Los Angeles, CA · On-site +1

Monitor, maintain, and administer client servers, workstations, and network devices (Windows Server ... Document configurations, procedures, and project work; contribute to internal knowledge base.

Cypress HCM

OpenStack Administrator

Santa Clara, CA · Remote

Fully Remote * Duration: 3 months Job Overview * We are seeking an experienced OpenStack ... Strong knowledge of OpenStack components (Nova, Neutron, Cinder, Glance, Keystone, Swift, Heat)

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Remote Knowledge Base Administrator information

How does a remote knowledge base administrator typically collaborate with other teams to keep information accurate and up-to-date?

A Remote Knowledge Base Administrator works closely with subject matter experts, customer support, and product teams to gather the latest information and ensure documentation reflects current processes and features. Collaboration usually happens through scheduled virtual meetings, shared project management tools, and regular communication channels like Slack or email. The administrator must proactively seek updates, clarify uncertainties, and coordinate review cycles to maintain the knowledge base’s accuracy. Building strong relationships with key stakeholders is essential for staying informed about changes and quickly updating resources when needed.

What is the difference between Remote Knowledge Base Administrator vs Remote Technical Support Specialist?

AspectRemote Knowledge Base AdministratorRemote Technical Support Specialist
CredentialsKnowledge management certifications, IT or technical backgroundTechnical certifications, customer service skills
Work EnvironmentCreates and maintains knowledge bases, collaborates with support teamsProvides direct technical support to customers remotely
Industry UsageUsed across IT, software, and tech companies for documentationCommon in tech, telecom, and software industries for troubleshooting

The Remote Knowledge Base Administrator focuses on developing and managing knowledge repositories to improve support efficiency, while the Remote Technical Support Specialist directly assists customers with technical issues. Both roles require technical knowledge, but their primary functions differ: one manages information, the other provides support.

What are the key skills and qualifications needed to thrive as a remote knowledge base administrator?

To thrive as a Remote Knowledge Base Administrator, you need strong content management, technical writing, and information organization skills, typically supported by experience with documentation best practices and relevant educational background. Familiarity with knowledge management systems (such as Zendesk, Confluence, or SharePoint), basic HTML/CSS, and sometimes certifications in knowledge-centered support (KCS) are common requirements. Outstanding attention to detail, proactive communication, and the ability to collaborate remotely make candidates stand out. These skills and qualities ensure the creation, maintenance, and accuracy of resources that empower teams and customers to find reliable information efficiently.

What is a remote knowledge base administrator?

A Remote Knowledge Base Administrator is a professional responsible for creating, organizing, updating, and maintaining digital repositories of information, such as FAQs, help articles, and documentation, to support users and employees. Working remotely, they ensure that the knowledge base is accurate, searchable, and user-friendly, often collaborating with subject matter experts and technical teams. Their goal is to make information easily accessible, reduce support requests, and improve overall user experience. They may use specialized software tools for content management, analytics, and workflow automation.
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Remote Knowledge Base Administrator jobs near you

Endpoint Administrator/System Admin - Direct Client - Remote - Brentwood, TN

Ab Ovo Inc.

Santa Clara, CA • Remote

Contractor

Re-posted 9 days ago

Job description

Company Description

We are a direct supplier to several F500 companies and are looking to fill multiple positions with our customers at this time.

Job Description

Endpoint Administrator/System Admin with our direct client for long term contract. Extension/Conversion is highly possible.

Location - Brentwood, TN (Remote)

Administration of IGEL/UMS console. Manage, update thin clients with IGEL Operating system for CWOW support and rollout.

The Endpoint Administrator provides direction and strategic guidance for the overall management and health of Client's endpoint devices.  There are multiple levels of responsibilities needed for our Endpoint administrator including: vendor coordination, close coordination with development and engineering teams, and overall knowledge of endpoint devices to include thin clients.  Endpoint administrator must have a detailed understanding of Incident and Problem Management process as SME with our Service Excellence teams; to include knowledge-base articles and participation in multiple incident or problem resolution team/meetings.  The Endpoint administrator will be responsible for large or small scale rollout or other deployments for both hardware and software based initiatives.  The Endpoint administrator is expected to provide leadership and subject matter expertise during those deployments.  Lastly Endpoint administrator is expected to keep abreast industry's best practices and technology trends to lead Client as our Village moves forward with endpoint solutions.

Skills for this position.

Linux Administration, Ubuntu preferred

System Admin experience, particularly in supporting, updating and managing endpoint devices

Dell Wyse Management Suite

iGel experience

Ability to automate common procedures and continuously look for and execute on opportunities to improve services and teammate experiences

Create and maintain documentation to include Standard Operating Procedures (SOPs), Configuration Documentation, Policy Documentation, Knowledge Based Articles and Training Documentation

Thank you

Sudha Atre

sudha@abovoinc dot com

Additional Information

All your information will be kept confidential according to EEO guidelines.

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