ZipRecruiter

Log In

2

Remote Knowledge Base Administrator Jobs in California

IbrokerPower Capital

Remote administrative assistant

Oakland, CA · Remote

$20.75 - $27.75/hr

... knowledge needed to pursue leadership roles. Networking with other professionals in the field is a great way to get your foot in the door. Creating Work-Life Balance With a Remote Admin Role If youve ...

Landpoint

Remote Administrative Assistant

Los Angeles, CA · Remote

$19.50 - $26.25/hr

... knowledge needed to pursue leadership roles. Networking with other professionals in the field is a great way to get your foot in the door. Creating Work-Life Balance With a Remote Admin Role If youve ...

previous pagenext page

Showing results 21-40

All JobsKnowledge Base Administrator JobsRemote Knowledge Base Administrator JobsRemote Knowledge Base Administrator Jobs in California

Remote Knowledge Base Administrator information

How does a remote knowledge base administrator typically collaborate with other teams to keep information accurate and up-to-date?

A Remote Knowledge Base Administrator works closely with subject matter experts, customer support, and product teams to gather the latest information and ensure documentation reflects current processes and features. Collaboration usually happens through scheduled virtual meetings, shared project management tools, and regular communication channels like Slack or email. The administrator must proactively seek updates, clarify uncertainties, and coordinate review cycles to maintain the knowledge base’s accuracy. Building strong relationships with key stakeholders is essential for staying informed about changes and quickly updating resources when needed.

What is the difference between Remote Knowledge Base Administrator vs Remote Technical Support Specialist?

AspectRemote Knowledge Base AdministratorRemote Technical Support Specialist
CredentialsKnowledge management certifications, IT or technical backgroundTechnical certifications, customer service skills
Work EnvironmentCreates and maintains knowledge bases, collaborates with support teamsProvides direct technical support to customers remotely
Industry UsageUsed across IT, software, and tech companies for documentationCommon in tech, telecom, and software industries for troubleshooting

The Remote Knowledge Base Administrator focuses on developing and managing knowledge repositories to improve support efficiency, while the Remote Technical Support Specialist directly assists customers with technical issues. Both roles require technical knowledge, but their primary functions differ: one manages information, the other provides support.

What are the key skills and qualifications needed to thrive as a remote knowledge base administrator?

To thrive as a Remote Knowledge Base Administrator, you need strong content management, technical writing, and information organization skills, typically supported by experience with documentation best practices and relevant educational background. Familiarity with knowledge management systems (such as Zendesk, Confluence, or SharePoint), basic HTML/CSS, and sometimes certifications in knowledge-centered support (KCS) are common requirements. Outstanding attention to detail, proactive communication, and the ability to collaborate remotely make candidates stand out. These skills and qualities ensure the creation, maintenance, and accuracy of resources that empower teams and customers to find reliable information efficiently.

What is a remote knowledge base administrator?

A Remote Knowledge Base Administrator is a professional responsible for creating, organizing, updating, and maintaining digital repositories of information, such as FAQs, help articles, and documentation, to support users and employees. Working remotely, they ensure that the knowledge base is accurate, searchable, and user-friendly, often collaborating with subject matter experts and technical teams. Their goal is to make information easily accessible, reduce support requests, and improve overall user experience. They may use specialized software tools for content management, analytics, and workflow automation.
What are popular job titles related to Remote Knowledge Base Administrator jobs in California? For Remote Knowledge Base Administrator jobs in California, the most frequently searched job titles are:
What job categories do people searching Remote Knowledge Base Administrator jobs in California look for? The top searched job categories for Remote Knowledge Base Administrator jobs in California are:
What cities in California are hiring for Remote Knowledge Base Administrator jobs? Cities in California with the most Remote Knowledge Base Administrator job openings:
Remote Knowledge Base Administrator jobs near you

Customer Service Specialist

A-Able Inc dba Fume-a-Pest

Tarzana, CA • On-site, Remote

$19/hr

Full-time

PTO

Re-posted 11 days ago

Job description

Applicants must live near our office in Tarzana CA 91356. Full time in our Tarzana office Monday through Friday while training. Part time in office and part time remote work is available after training period.
If you like to help people and provide excellent customer service, Fume-a-Pest is the right place for you. This is a great opportunity if you live close to our Tarzana office.
We are currently looking for individuals who will perform a variety of tasks including answer phones, faxing, emails, filing and other administrative tasks. Applicant should be computer literate, like working with the public, have an outgoing personality, willingness to learn and works well with others.
Responsibilities:
Answering in-coming calls
Little to no out-bound / cold sales calls
Handle customer inquiries and complaints
Collect payments from customers
Provide information about the products and services
Troubleshoot and resolve product issues and concerns
Document and update customer records based on interactions
Develop and maintain a knowledge base of the evolving products and services
​Qualifications:
* Ability to build rapport with clients
* Ability to prioritize and multitask
* Positive and professional demeanor
* Excellent written and verbal communication skills
* Pleasant working environment.
* Position starts at $19/hour, sales opportunities and PTO
* Office hours are 8am to 5pm, Monday thru Friday.
Please visit our web site www.fumeapest.com for more information about our company.
* * * Submit your resume to jobs@fumeapest.com * * *
* * * Applicants must call our office 818-757-4540 to schedule an interview. Please leave a message if human resources does not answer. * * *