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Remote Knowledge Base Administrator Jobs in California

Numentica LLC

Data / Search Specialist

Los Angeles, CA · Remote

$40 - $50/hr

This is a remote position. Role Summary The Data / Search Specialist makes the customer's knowledge ... Design and maintain knowledge base structures using Amazon Bedrock Knowledge Bases and Amazon ...

Cypress HCM

OpenStack Administrator

Santa Clara, CA · Remote

Fully Remote * Duration: 3 months Job Overview * We are seeking an experienced OpenStack ... Strong knowledge of OpenStack components (Nova, Neutron, Cinder, Glance, Keystone, Swift, Heat)

LHH US

Windows System Administrator

Emeryville, CA · Remote

$50 - $65/hr

Windows System Administrator Location: Remote (Preference for San Francisco Bay Area candidates ... creating knowledge management content in SharePoint Online. Work Environment * Fully remote ...

LHH US

Windows System Administrator

Emeryville, CA · Remote

$50 - $65/hr

Windows System Administrator Location: Remote (Preference for San Francisco Bay Area candidates ... creating knowledge management content in SharePoint Online. Work Environment * Fully remote ...

Tax Alchemy

System Administrator

Irvine, CA · On-site +1

$85K - $110K/yr

Remote Compensation: $85,000 - $110,000 / year Description The System Administrator will build and ... Knowledge and Expertise * Expert level technical skills and experience with all manner of digital ...

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Remote Knowledge Base Administrator information

How does a Remote Knowledge Base Administrator typically collaborate with other teams to keep information accurate and up-to-date?

A Remote Knowledge Base Administrator works closely with subject matter experts, customer support, and product teams to gather the latest information and ensure documentation reflects current processes and features. Collaboration usually happens through scheduled virtual meetings, shared project management tools, and regular communication channels like Slack or email. The administrator must proactively seek updates, clarify uncertainties, and coordinate review cycles to maintain the knowledge base’s accuracy. Building strong relationships with key stakeholders is essential for staying informed about changes and quickly updating resources when needed.

What is the difference between Remote Knowledge Base Administrator vs Remote Technical Support Specialist?

AspectRemote Knowledge Base AdministratorRemote Technical Support Specialist
CredentialsKnowledge management certifications, IT or technical backgroundTechnical certifications, customer service skills
Work EnvironmentCreates and maintains knowledge bases, collaborates with support teamsProvides direct technical support to customers remotely
Industry UsageUsed across IT, software, and tech companies for documentationCommon in tech, telecom, and software industries for troubleshooting

The Remote Knowledge Base Administrator focuses on developing and managing knowledge repositories to improve support efficiency, while the Remote Technical Support Specialist directly assists customers with technical issues. Both roles require technical knowledge, but their primary functions differ: one manages information, the other provides support.

What are the key skills and qualifications needed to thrive as a Remote Knowledge Base Administrator, and why are they important?

To thrive as a Remote Knowledge Base Administrator, you need strong content management, technical writing, and information organization skills, typically supported by experience with documentation best practices and relevant educational background. Familiarity with knowledge management systems (such as Zendesk, Confluence, or SharePoint), basic HTML/CSS, and sometimes certifications in knowledge-centered support (KCS) are common requirements. Outstanding attention to detail, proactive communication, and the ability to collaborate remotely make candidates stand out. These skills and qualities ensure the creation, maintenance, and accuracy of resources that empower teams and customers to find reliable information efficiently.

What is a Remote Knowledge Base Administrator?

A Remote Knowledge Base Administrator is a professional responsible for creating, organizing, updating, and maintaining digital repositories of information, such as FAQs, help articles, and documentation, to support users and employees. Working remotely, they ensure that the knowledge base is accurate, searchable, and user-friendly, often collaborating with subject matter experts and technical teams. Their goal is to make information easily accessible, reduce support requests, and improve overall user experience. They may use specialized software tools for content management, analytics, and workflow automation.
What are popular job titles related to Remote Knowledge Base Administrator jobs in California? For Remote Knowledge Base Administrator jobs in California, the most frequently searched job titles are:
What job categories do people searching Remote Knowledge Base Administrator jobs in California look for? The top searched job categories for Remote Knowledge Base Administrator jobs in California are:
What cities in California are hiring for Remote Knowledge Base Administrator jobs? Cities in California with the most Remote Knowledge Base Administrator job openings:
Remote Knowledge Base Administrator jobs near you
Data / Search Specialist

Data / Search Specialist

Numentica LLC

Los Angeles, CA • Remote

$40 - $50/hr

Full-time

Posted 12 days ago

Job description

This is a remote position.

Role Summary

The Data / Search Specialist makes the customer's knowledge usable by generative AI systems. On an embedded enablement pod, the specialist builds the connectors, knowledge bases, and retrieval layers that ground AI applications in approved enterprise content, while
enforcing data classification and access boundaries and transferring these practices to customer staff. The role is hands-on and supports the architect and application engineers throughout delivery.

Key Responsibilities
  • Build and configure connectors and ingestion pipelines bringing approved enterprise content into knowledge bases, including SharePoint Online, Exchange/Outlook, OneDrive, and Teams.
  • Design and maintain knowledge base structures using Amazon Bedrock Knowledge Bases and Amazon OpenSearch, including chunking, metadata, and indexing strategies.
  • Integrate structured data sources such as Amazon Athena, Redshift, RDS, and S3 for retrieval and analysis.
  • Generate and manage embeddings and configure vector stores for retrieval.
  • Build a retrieval-evaluation framework and iteratively improve relevance, accuracy, and grounding/citation quality.
  • Implement document-level and user-level access enforcement so retrieval respects data classification, PHI/PII boundaries, and least-privilege principles.
  • Collaborate with the architect and engineers to align data design with the overall solution and evaluation goals, and transfer practices to customer staff.
  • Document data flows, indexing decisions, retrieval configurations, and connector feasibility for handover and reuse.

Required Qualifications
  • Hands-on experience with search, retrieval, or knowledge-base systems and the data pipelines that feed them.
  • Working knowledge of embeddings, vector stores, and RAG retrieval patterns.
  • Experience with data ingestion, connectors, indexing, and content preparation, ideally including Microsoft 365 sources.
  • Strong understanding of data permissions, document-level / user-level access control, data classification, and governance (including PHI/PII).
  • Familiarity with AWS data and AI services (e.g., Amazon Bedrock Knowledge Bases, OpenSearch, Athena/Redshift/RDS/S3) and core AWS fundamentals.
  • Strong problem-solving skills, attention to data quality, and ability to transfer practices to customer staff.


Preferred Qualifications
  • Experience with Amazon OpenSearch, Kendra, Amazon Q Business, or comparable enterprise search platforms.
  • Background in data engineering or information retrieval.
  • Experience building formal retrieval-evaluation methods and quality monitoring.
  • Exposure to regulated or public-sector environments.
  • AWS certification in data analytics or machine learning.

Location & Travel
  • This is a US-only position; candidates must be authorized to work in and based in the United States.
  • The role is primarily remote but may require travel up to 10% during the engagement for on-site workshops and customer sessions.
Experience Level
  • 5 to 10 years of experience with at least 2 years of relevant technical stack experience.
  • Should understand AWS fundamentals in addition to the AI/data stack.