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Remote Knowledge Base Administrator Jobs (NOW HIRING)

IT America Inc

IBM Mainframe Administrator

Madison, WI · Remote

Remote (Needs to travel to client site when required with your own expenses) Duration: Long term ... Document troubleshooting guides and knowledge base articles for ongoing support. * Train internal ...

Kyndryl

IMS Application DBA

Phoenix, AZ · On-site +1

Whether you want to broaden your knowledge base or narrow your scope and specialize in a specific ... Minimum 7 years of DBA experience supporting IMS databases in a z/OS environment using Sysplexed ...

Kyndryl

IMS Application DBA

Whether you want to broaden your knowledge base or narrow your scope and specialize in a specific ... Minimum 7 years of DBA experience supporting IMS databases in a z/OS environment using Sysplexed ...

Nexcess

Network Operations Administrator

Lansing, MI · On-site +1

$25 - $30/hr

Remote | Onsite available in Lansing, MI Employment type: Permanent, Full-time Pay Range: $25 - $30 ... Maintain and update internal documentation (knowledge base, runbooks, etc.) What you bring

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Remote Knowledge Base Administrator information

How does a Remote Knowledge Base Administrator typically collaborate with other teams to keep information accurate and up-to-date?

A Remote Knowledge Base Administrator works closely with subject matter experts, customer support, and product teams to gather the latest information and ensure documentation reflects current processes and features. Collaboration usually happens through scheduled virtual meetings, shared project management tools, and regular communication channels like Slack or email. The administrator must proactively seek updates, clarify uncertainties, and coordinate review cycles to maintain the knowledge base’s accuracy. Building strong relationships with key stakeholders is essential for staying informed about changes and quickly updating resources when needed.

What is the difference between Remote Knowledge Base Administrator vs Remote Technical Support Specialist?

AspectRemote Knowledge Base AdministratorRemote Technical Support Specialist
CredentialsKnowledge management certifications, IT or technical backgroundTechnical certifications, customer service skills
Work EnvironmentCreates and maintains knowledge bases, collaborates with support teamsProvides direct technical support to customers remotely
Industry UsageUsed across IT, software, and tech companies for documentationCommon in tech, telecom, and software industries for troubleshooting

The Remote Knowledge Base Administrator focuses on developing and managing knowledge repositories to improve support efficiency, while the Remote Technical Support Specialist directly assists customers with technical issues. Both roles require technical knowledge, but their primary functions differ: one manages information, the other provides support.

What are the key skills and qualifications needed to thrive as a Remote Knowledge Base Administrator, and why are they important?

To thrive as a Remote Knowledge Base Administrator, you need strong content management, technical writing, and information organization skills, typically supported by experience with documentation best practices and relevant educational background. Familiarity with knowledge management systems (such as Zendesk, Confluence, or SharePoint), basic HTML/CSS, and sometimes certifications in knowledge-centered support (KCS) are common requirements. Outstanding attention to detail, proactive communication, and the ability to collaborate remotely make candidates stand out. These skills and qualities ensure the creation, maintenance, and accuracy of resources that empower teams and customers to find reliable information efficiently.

What is a Remote Knowledge Base Administrator?

A Remote Knowledge Base Administrator is a professional responsible for creating, organizing, updating, and maintaining digital repositories of information, such as FAQs, help articles, and documentation, to support users and employees. Working remotely, they ensure that the knowledge base is accurate, searchable, and user-friendly, often collaborating with subject matter experts and technical teams. Their goal is to make information easily accessible, reduce support requests, and improve overall user experience. They may use specialized software tools for content management, analytics, and workflow automation.
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Remote Knowledge Base Administrator jobs near you
Infographic showing various Remote Knowledge Base Administrator job openings in the United States as of June 2026, with employment types broken down into 78% Full Time, 11% Part Time, and 11% Contract. Highlights an 37% Physical, 3% Hybrid, and 60% Remote job distribution.
Senior Jira Confluence Administrator-Google Workspace

Senior Jira Confluence Administrator-Google Workspace

iFlow Inc

Palo Alto, CA • Remote

Contractor

Posted 29 days ago

Job description

Job Title: Google Workspace Engineerlocation: Irvine or Palo Alto CA. On-site Tuesday and Thursdays and hours are 8:00am - 5:00 pm Duration: 9 Months
Duration: 9 Months
 
Experience: 10-20

The Google Workspace Engineer will be responsible for deploying, configuring, and managing Google Workspace solutions to support the needs of the business. The Google Workspace Engineer will work with stakeholders to ensure system security and performance of our Google Workspace environment. In this role they will focus on technical implementation and maintenance of our environment.  

Scope of Work 

  • Maintain Google Workspace configurations and performance following best practices. 

  • Troubleshoot resolve technical issues related to Google Workspace products and services, and document solutions in our knowledge base. 

  • Deploy and configure Google Workspace applications including Gmail, Drive, Calendar, and Meet. 

  • Conduct a periodic review of system performance and an audit of the security and compliance posture. 

Requirements 

  • Collaborative, problem-solving mentality and behavior  

  • Strong knowledge of Google Workspace applications and related technologies 

  • Managing objects 

  • Configuring services 

  • Troubleshooting 

  • Administer policies, third-party apps, and user authentication 

  • Creating reports to support business processes 

  • 6+ years of experience of related experience, including 3+ years managing a Google Cloud environment 

  • Google Workspace certification (e.g., Google Workspace Administrator) 

Preferred Skills 

  • Written communication: Create comprehensive documentation of troubleshooting resolutions, audit results, user training, and for general collaboration with team members. 

  • Scripting and automation: Proficiency to streamline and automate routine tasks and workflows 

  • Change management: Knowledge of principles and practices to maximize user adoption 

  • Migration experience: Previous experience having migrated to or from Google Workspace or a similar cloud-based productivity and collaboration platform 

Location 

Desired Work Hours:  Eastern, Central, Mountain, or Pacific Time zone