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Remote Knowledge Base Administrator Jobs (NOW HIRING)

IT America Inc

IBM Mainframe Administrator

Madison, WI · Remote

Remote (Needs to travel to client site when required with your own expenses) Duration: Long term ... Document troubleshooting guides and knowledge base articles for ongoing support. * Train internal ...

Diverse Lynx

Salesforce Administrator

... and knowledge base content • Promote user adoption by sharing best practices and supporting ... Administrator certification Company : Diverselynx IT Consulting Services Founded in 2002, the ...

Kyndryl

IMS Application DBA

Phoenix, AZ · On-site +1

Whether you want to broaden your knowledge base or narrow your scope and specialize in a specific ... Minimum 7 years of DBA experience supporting IMS databases in a z/OS environment using Sysplexed ...

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Remote Knowledge Base Administrator information

How does a remote knowledge base administrator typically collaborate with other teams to keep information accurate and up-to-date?

A Remote Knowledge Base Administrator works closely with subject matter experts, customer support, and product teams to gather the latest information and ensure documentation reflects current processes and features. Collaboration usually happens through scheduled virtual meetings, shared project management tools, and regular communication channels like Slack or email. The administrator must proactively seek updates, clarify uncertainties, and coordinate review cycles to maintain the knowledge base’s accuracy. Building strong relationships with key stakeholders is essential for staying informed about changes and quickly updating resources when needed.

What is the difference between Remote Knowledge Base Administrator vs Remote Technical Support Specialist?

AspectRemote Knowledge Base AdministratorRemote Technical Support Specialist
CredentialsKnowledge management certifications, IT or technical backgroundTechnical certifications, customer service skills
Work EnvironmentCreates and maintains knowledge bases, collaborates with support teamsProvides direct technical support to customers remotely
Industry UsageUsed across IT, software, and tech companies for documentationCommon in tech, telecom, and software industries for troubleshooting

The Remote Knowledge Base Administrator focuses on developing and managing knowledge repositories to improve support efficiency, while the Remote Technical Support Specialist directly assists customers with technical issues. Both roles require technical knowledge, but their primary functions differ: one manages information, the other provides support.

What are the key skills and qualifications needed to thrive as a remote knowledge base administrator?

To thrive as a Remote Knowledge Base Administrator, you need strong content management, technical writing, and information organization skills, typically supported by experience with documentation best practices and relevant educational background. Familiarity with knowledge management systems (such as Zendesk, Confluence, or SharePoint), basic HTML/CSS, and sometimes certifications in knowledge-centered support (KCS) are common requirements. Outstanding attention to detail, proactive communication, and the ability to collaborate remotely make candidates stand out. These skills and qualities ensure the creation, maintenance, and accuracy of resources that empower teams and customers to find reliable information efficiently.

What is a remote knowledge base administrator?

A Remote Knowledge Base Administrator is a professional responsible for creating, organizing, updating, and maintaining digital repositories of information, such as FAQs, help articles, and documentation, to support users and employees. Working remotely, they ensure that the knowledge base is accurate, searchable, and user-friendly, often collaborating with subject matter experts and technical teams. Their goal is to make information easily accessible, reduce support requests, and improve overall user experience. They may use specialized software tools for content management, analytics, and workflow automation.

What cities are hiring for Remote Knowledge Base Administrator jobs?

Cities with the most Remote Knowledge Base Administrator job openings:

What are the most commonly searched types of Knowledge Base Administrator jobs?

The most popular types of Knowledge Base Administrator jobs are:

What states have the most Remote Knowledge Base Administrator jobs?

States with the most job openings for Remote Knowledge Base Administrator jobs include:

Remote Knowledge Base Administrator jobs near you
Infographic showing various Remote Knowledge Base Administrator job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 18% Part Time, 1% Temporary, and 3% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution.

SAS Administrator - REMOTE WORK

Pegasus Knowledge Solutions, Inc

Washington, DC • On-site, Remote

Contractor

Re-posted 24 days ago

Job description

Company Description
Founded in 1997, Pegasus Knowledge Solutions is an independent, advanced analytic software and services organization, that partners with the industry leading providers to help customers create value from their data, bringing a range of talents, including data integration and preparation, big data environments, data mining, predictive analytics, machine learning and text mining, as well as dashboarding and visualization. Pegasus is focused on quality, speed of execution, value and above all, customer satisfaction. Our global solution delivery centers are ISO 9001-2008 and ISMS 27001-2013 Certified.
Job Description
Greetings! ,
Hope! You have a blessed day...
This is Sudhan Rajaram (Talent Acquisition Strategist) from Pegasus Knowledge Solutions Inc.
Position Details:
Job Title: SAS Administrator - SAS 9.4x and User Support
Job Type: REMOTE WORK - Contract
Project Type: Federal Project
Duration: Till the end of 2020 with high possible extension (Should be Onsite after Covid).
Hourly Rate: $Open/hr on W2/1099 without Benefits
Location: Washington DC Metro Area
NOTE# (Applicants must have unrestricted work permit to work for any employer in US)
Summary:
The SAS Administrator provides support for the SAS 9.4x, User Support Experience, GRID and other SAS modules.
The SAS Administrator would need to have at least 10+ years of product implementation and administration of SAS 9.4x, User Support Experience, SAS GRID
Qualifications
Required Experience (Mandatory):
  • 10 or more years experience administering the SAS 9.4x, User Support Experience, SAS GRID product expertise - Administrative.
  • 5 or more years of User Support experience administering in SAS 9.4x Environment.
  • Must pass Govt background (drug test, fingerprint and etc)

If interested, kindly provide all requested details:
8 - 10 Bullet points highlighting your high level experience and achievements related to;
  1. SAS 9.4x Administration Experience:
  2. SAS User Support Project Experience:

Full Legal Name:
Phone:
Email ID:
Current Location with Full Address:
Last 4 digit SSN:
Work Authorization Status: (Green Card & DL Photocopy Required)
LinkedIn URL:
Willingness to be Onsite after COVID:
Reason for Job Change:
Availability to Start:
Availability for Interview:
PROFESSIONAL REFERENCE 01:
Name:
Client:
LinkedIn:
Contact Number:
Email ID:
PROFESSIONAL REFERENCE 02:
Name:
Client:
LinkedIn:
Contact Number:
Email ID:
Interview Process: Phone Interview followed by Skype/In-person Interview...
For further communication contact:
Additional Information
All your information will be kept confidential according to EEO guidelines. For further communication reach Sudhan at Direct: 708-719-4062

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