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Ivr Engineer Jobs (NOW HIRING)

Compunnel

IVR Tech Lead

Cleveland, OH · On-site

Establish and enforce engineering standards for code quality, testing, and deployment practices ... Experience with IVR, Voice Bots, or contact center technologies. * Strong knowledge of prompt ...

New

Donato Technologies, Inc

IVR Chatbot

Newark, NJ · On-site

IVR Chatbot Developer (Genesys focus) · Minimum 3-5 years development experience implementing self-service IVR and Omni-Channel Orchestration Routing on Genesys Cloud CX. · Hands-on experience ...

Geico

Staff Engineer - IVR

Palo Alto, CA

$115K - $230K/yr

Our focus is on enhancing self-service rates across all communication channels, from voice (IVR) to chat. Our Staff Engineer is a lead member of the engineering staff working across the organization ...

Headway Tek Inc

IVR QA with Cyara

Dallas, TX · On-site

Role : IVR QA with Cyara Location : Dallas,TX or St Louis,MO (hybrid) C2C or W2 Note : Inperson ... This role will work closely with Product Managers, Developers, Business Analysts, and DevOps teams ...

New

Geico

Staff Engineer - IVR

Seattle, WA

$115K - $230K/yr

Our focus is on enhancing self-service rates across all communication channels, from voice (IVR) to chat. Our Staff Engineer is a lead member of the engineering staff working across the organization ...

Volto USA

Enterprise IVR Ops Google CCAI

Cincinnati, OH · On-site

$102K - $127K/yr

The Operations Engineer is responsible for advanced troubleshooting, root cause analysis, and ... a large-scale enterprise IVR ecosystem. This role acts as the highest escalation point for ...

New

Geico

Staff Engineer - IVR

Bethesda, MD

$115K - $230K/yr

Our focus is on enhancing self-service rates across all communication channels, from voice (IVR) to chat. Our Staff Engineer is a lead member of the engineering staff working across the organization ...

GEICO

Staff Engineer - IVR

Palo Alto, CA · On-site

$115K - $230K/yr

Our focus is on enhancing self-service rates across all communication channels, from voice (IVR) to chat. Our Staff Engineer is a lead member of the engineering staff working across the organization ...

Geico

Staff Engineer - IVR

Dallas, TX

$115K - $230K/yr

Our focus is on enhancing self-service rates across all communication channels, from voice (IVR) to chat. Our Staff Engineer is a lead member of the engineering staff working across the organization ...

TSMC

IVR / 3DIC Design Flow Engineer (7102)

San Jose, CA

$114K - $156K/yr

Overview We are seeking a highly skilled and motivated Analog & Mixed-Signal / 3DIC Design Flow Engineer to lead development of Integrated Voltage Regulator (IVR) flows for advanced 3DIC technologies.

ASK Consulting

Be Seen First

IVR/IVA Platform & Migration Specialist (128752)

Rosemead, CA · On-site

$42 - $47/hr

IVR/IVA Platform & Migration Specialist Location: Rosemead, CA Duration: 12 Months Pay Range: $42 ... Generative AI prompt engineering * Defining product scope or business requirements Primary ...

TSMC

IVR / 3DIC Design Flow Engineer (7102)

San Jose, CA · On-site

$114K - $156K/yr

Overview We are seeking a highly skilled and motivated Analog & Mixed-Signal / 3DIC Design Flow Engineer to lead development of Integrated Voltage Regulator (IVR) flows for advanced 3DIC technologies.

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All JobsIvr Engineer Jobs

Ivr Engineer information

What is the difference between Ivr Engineer vs VoIP Engineer?

AspectIvr EngineerVoIP Engineer
Required CredentialsBachelor's in Computer Science or Telecommunications, certifications like CCNA, CCNPBachelor's in Computer Science, certifications like CCNA, CCNP, or VoIP-specific courses
Work EnvironmentTelecommunications companies, call centers, service providersIT firms, telecom providers, enterprise networks
Industry UsageDesigning and maintaining IVR systems for customer interactionImplementing and managing VoIP solutions for voice communication
Common Search/ComparisonYesYes

While both Ivr Engineers and VoIP Engineers work within telecommunications and require similar certifications, Ivr Engineers focus on developing and maintaining interactive voice response systems used for customer service automation. VoIP Engineers specialize in deploying and managing voice over IP solutions for seamless voice communication over networks. The roles often overlap but serve distinct functions within the telecom industry.

What are some common challenges an IVR engineer faces when integrating new systems with existing telephony infrastructure?

IVR Engineers often encounter challenges related to compatibility and seamless integration when connecting new IVR solutions to legacy telephony systems. These can include dealing with outdated hardware, inconsistent data formats, and varying communication protocols. To address these issues, IVR Engineers work closely with IT, network, and telecom teams to conduct thorough assessments, perform rigorous testing, and develop custom middleware if necessary. Overcoming these challenges is essential to ensure reliable call routing and a smooth caller experience.

What are the key skills and qualifications needed to thrive as an IVR engineer, and why are they important?

To thrive as an IVR Engineer, you need a solid understanding of telephony systems, VoIP technologies, and programming languages like Java or Python, typically backed by a degree in computer science or a related field. Familiarity with IVR platforms (such as Genesys, Avaya, or Cisco), SIP protocols, and relevant certifications (like CCNA or specific IVR vendor credentials) is highly valuable. Strong problem-solving abilities, attention to detail, and effective communication skills help you collaborate with cross-functional teams and address user needs. These skills ensure reliable and user-friendly IVR solutions that enhance customer experience and optimize business operations.

What is an IVR engineer?

An IVR Engineer is a technology professional who designs, develops, and maintains Interactive Voice Response (IVR) systems. These systems allow callers to interact with a company's phone system via voice or keypad inputs, automating tasks such as customer support, account inquiries, and information retrieval. IVR Engineers work with telephony platforms, scripting languages, and APIs to create seamless automated call flows. They are also responsible for troubleshooting, optimizing, and ensuring the IVR system meets the business needs and provides a positive user experience.
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Ivr Engineer jobs near you
Infographic showing various Ivr Engineer job openings in the United States as of August 2026, with employment types broken down into 42% Full Time, and 58% Contract. Highlights an 81% In-person, 3% Hybrid, and 16% Remote job distribution.

QA Engineer - Amazon Connect IVR Automation

Brillio, LLC

Manhattan, NY • On-site

Other

Posted 2 days ago

New

Job description

Position Summary 

We are seeking an experienced Quality Assurance Engineer to lead the testing and automation of a cloud-based contact center solution built on Amazon Connect. The ideal candidate has strong experience testing IVR applications, creating automated test suites using Cyara, and developing custom automation frameworks using Node.js. 

This role will work closely with Product Managers, Developers, Business Analysts, and DevOps teams to ensure high-quality releases across multiple environments throughout the software development lifecycle. 

Key Responsibilities 

  • Design, develop, and execute comprehensive test strategies for Amazon Connect IVR and contact center applications. 

  • Build and maintain automated IVR regression and functional test suites using Cyara. 

  • Develop and enhance custom automation frameworks using Node.js. 

  • Validate Amazon Connect contact flows, queues, routing profiles, prompts, Lambda integrations, and Amazon Lex bots. 

  • Test customer authentication, self-service workflows, transfers, callbacks, error handling, and exception scenarios. 

  • Validate integrations with AWS Lambda, REST APIs, CRM platforms, and backend services. 

  • Execute smoke, functional, regression, integration, and end-to-end testing across Dev, QA, UAT, and Production environments. 

  • Analyze test failures, identify root causes, and collaborate with development teams to resolve defects. 

  • Create and maintain reusable automated test scripts and test data. 

  • Participate in sprint planning, backlog refinement, and release planning activities. 

  • Track defects using Jira and provide detailed reporting on testing progress, risks, and quality metrics. 

  • Support CI/CD pipelines by integrating automated tests into deployment workflows. 

  • Continuously improve automation coverage, testing efficiency, and release quality. 

Required Qualifications 

  • Bachelor''''s degree in Computer Science, Information Systems, Engineering, or related field. 

  • 5+ years of software quality assurance experience. 

  • 3+ years of IVR or contact center testing experience. 

  • Hands-on experience testing Amazon Connect solutions. 

  • Strong experience creating automated IVR test scripts using Cyara. 

  • Experience developing automation frameworks using Node.js. 

  • Experience testing REST APIs using Postman or similar tools. 

  • Strong understanding of Agile/Scrum development methodologies. 

  • Experience using Jira and test management tools. 

  • Strong analytical, troubleshooting, and communication skills. 

Preferred Qualifications 

  • Experience testing Amazon Lex conversational bots. 

  • Experience validating AWS Lambda functions. 

  • Familiarity with AWS services such as S3, CloudWatch, IAM, API Gateway, and EventBridge. 

  • Experience with GitHub and CI/CD pipelines. 

  • Experience using Playwright, Selenium, or similar web automation tools. 

  • Knowledge of contact center KPIs and customer journey testing. 

  • AWS Cloud Practitioner or AWS Developer certification is a plus. 

  • Cyara certification is a plus. 

Key Competencies 

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