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Ivr Engineer Jobs (NOW HIRING)

PTP

IVR Test Engineer - REMOTE

Austin, TX · On-site +1

We are looking for a I VR Test Engineer to help us design and deliver CX solutions that provide our ... IVR application and environment operations * IVR test planning and test sets * Executing and ...

Apolis

Sr. Developer-IVR Support Engineer

Atlanta, GA · On-site

$132K/yr

IVR Support Engineer Location: Atlanta, GA (Onsite) Top three skills required for this role: * Swampfox * Avaya * Contact Center Here is a brief description of the job: We need an IVR Support ...

Seven Seven Software

IVR Chatbot Developer

Newark, NJ · On-site

SOAP, VXML SQL, XML, REST) - Software development in an object orientated programming language; ability to design, develop and support advanced IVR applications. Job Requirements Requirements ...

Prohires

IVR Software Developer

Cleveland, OH · On-site

$55.50 - $70.75/hr

IVR Software Developer Location: Onsite in Cleveland, OH Please enter current location relocation confirmation in the supplier notes to have your candidate considered. Top Skill(s): 1. Java/J2EE ...

Seven Seven Software

IVR Chatbot Developer

Newark, NJ · On-site

$108K - $126K/yr

In this cutting-edge role, the IVR Bot Developer will contribute to our mission of providing a seamless self-service experience, minimizing the need for live assistance. This developer will be ...

HAN IT Staffing Inc.

IVR & Cyara Automation Tester

Coppell, TX · On-site

$42.75 - $56.50/hr

IVR & Cyara Automation Tester Location: Hybrid(Coppell, TX -2- 3 days) IVR & Cyara Automation ... Analyze defects, identify root causes, and drive closure with engineering teams. Contribute to test ...

Momento USA LLC

IVR & Cyara Automation Tester

Coppell, TX · On-site

$42.75 - $56.50/hr

IVR & Cyara Automation Tester Location: Hybrid(Coppell, TX -2- 3 days) * IVR & Cyara Automation ... Analyze defects, identify root causes, and drive closure with engineering teams. * Contribute to ...

Kentro

Senior IVR Analyst

Catonsville, MD

$145K - $155K/yr

Python programming skills are highly preferred. * Methodology: Strong familiarity with SDLC processes, Agile methodologies, and project management tools (such as Jira) to manage large-scale IVR ...

My3Tech Inc

IVR/PBX Developer

Okemos, MI · On-site

Software development in an object orientated programming language; ability to design, develop and support advanced IVR applications. * Knowledge of PBX architecture, telecommunication network ...

Donato Technologies, Inc

IVR Chatbot

Newark, NJ · On-site

IVR Chatbot Developer (Genesys focus) · Minimum 3-5 years development experience implementing self-service IVR and Omni-Channel Orchestration Routing on Genesys Cloud CX. · Hands-on experience ...

Apply Early

HAN IT STAFFING INC

IVR & Cyara Automation Tester

Coppell, TX · On-site

$42.75 - $56.50/hr

IVR & Cyara Automation Tester Location: Hybrid(Coppell, TX -2- 3 days) IVR & Cyara Automation ... Analyze defects, identify root causes, and drive closure with engineering teams. Contribute to test ...

Kentro

Senior IVR Analyst

Catonsville, MD · On-site

$145K - $155K/yr

Python programming skills are highly preferred. * Methodology: Strong familiarity with SDLC processes, Agile methodologies, and project management tools (such as Jira) to manage large-scale IVR ...

Futran Tech Solutions Pvt. Ltd.

IVR SME

Louisville, KY · On-site

Position ; -IVR SME Location: Louisville, KY/ Boston, MA (Hybrid role - 3 Days/Week) Project Background The client is looking for optimizing IVR system with the focus on following: * Authentication ...

Kentro

Senior IVR Analyst

Catonsville, MD · On-site

$145K - $155K/yr

Python programming skills are highly preferred. * Methodology: Strong familiarity with SDLC processes, Agile methodologies, and project management tools (such as Jira) to manage large-scale IVR ...

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Ivr Engineer information

What is the difference between Ivr Engineer vs VoIP Engineer?

AspectIvr EngineerVoIP Engineer
Required CredentialsBachelor's in Computer Science or Telecommunications, certifications like CCNA, CCNPBachelor's in Computer Science, certifications like CCNA, CCNP, or VoIP-specific courses
Work EnvironmentTelecommunications companies, call centers, service providersIT firms, telecom providers, enterprise networks
Industry UsageDesigning and maintaining IVR systems for customer interactionImplementing and managing VoIP solutions for voice communication
Common Search/ComparisonYesYes

While both Ivr Engineers and VoIP Engineers work within telecommunications and require similar certifications, Ivr Engineers focus on developing and maintaining interactive voice response systems used for customer service automation. VoIP Engineers specialize in deploying and managing voice over IP solutions for seamless voice communication over networks. The roles often overlap but serve distinct functions within the telecom industry.

What are some common challenges an IVR Engineer faces when integrating new systems with existing telephony infrastructure?

IVR Engineers often encounter challenges related to compatibility and seamless integration when connecting new IVR solutions to legacy telephony systems. These can include dealing with outdated hardware, inconsistent data formats, and varying communication protocols. To address these issues, IVR Engineers work closely with IT, network, and telecom teams to conduct thorough assessments, perform rigorous testing, and develop custom middleware if necessary. Overcoming these challenges is essential to ensure reliable call routing and a smooth caller experience.

What are the key skills and qualifications needed to thrive as an IVR Engineer, and why are they important?

To thrive as an IVR Engineer, you need a solid understanding of telephony systems, VoIP technologies, and programming languages like Java or Python, typically backed by a degree in computer science or a related field. Familiarity with IVR platforms (such as Genesys, Avaya, or Cisco), SIP protocols, and relevant certifications (like CCNA or specific IVR vendor credentials) is highly valuable. Strong problem-solving abilities, attention to detail, and effective communication skills help you collaborate with cross-functional teams and address user needs. These skills ensure reliable and user-friendly IVR solutions that enhance customer experience and optimize business operations.

What is an IVR Engineer?

An IVR Engineer is a technology professional who designs, develops, and maintains Interactive Voice Response (IVR) systems. These systems allow callers to interact with a company's phone system via voice or keypad inputs, automating tasks such as customer support, account inquiries, and information retrieval. IVR Engineers work with telephony platforms, scripting languages, and APIs to create seamless automated call flows. They are also responsible for troubleshooting, optimizing, and ensuring the IVR system meets the business needs and provides a positive user experience.
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Ivr Engineer jobs near you
Infographic showing various Ivr Engineer job openings in the United States as of June 2026, with employment types broken down into 100% Contract. Highlights an 78% Physical, 4% Hybrid, and 18% Remote job distribution.
IVR Test Engineer - REMOTE

IVR Test Engineer - REMOTE

PTP

Austin, TX • On-site, Remote

Full-time

Posted 23 days ago

Key responsibilities

  • Provide testing using best practices for a large scale IVR application.

  • Mentor team members in QA best practices.

  • Identify areas for automation and write automation scripts.

Job description

Job Description
PTP is a fast-growing system integrator that offers strategic Customer Experience (CX) solutions to our clients. We are looking for a IVR Test Engineer to help us design and deliver CX solutions that provide our clients with a beautiful customer journey that achieves results. At PTP we value aptitude and creativity as well as experience. We are a diverse organization and are looking for bright, passionate and committed professionals who strive to be the best at what they do.
Responsibilities
  • Provide testing using best practices to achieve more "complete" testing of a large scale IVR application
  • Help mentor team in QA best practices
  • Identify areas for automation and write automation scripts
  • IVR application and environment operations
  • IVR test planning and test sets
  • Executing and tracking functionality tests by voice and other methods
  • Improve test documentation and auditing practices

Requirements
  • Strong testing background; QA strategies and best practices, QA planning, test plan and test case writing and execution, QA mentoring
  • Familiarity with:
    • Test automation (e.g., Cyara)
    • Junit
    • JMeter
    • Selenium

Desired Experience
  • IVR application familiarity (speech & DTMF systems)
  • Any experience with major Asian or European languages useful
  • Identify areas for automation (PROCESS IMPROVEMENT) and write automation scripts (Cyara)
  • J2EE (Java, Servlets, JSP, EJB, JSF)
  • Tomcat
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About PTP

Sourced by ZipRecruiter

Industry

It services

Company size

51 - 200 Employees

Headquarters location

San Francisco, CA, US

Year founded

2004

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