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Ivr Engineer Jobs in New York (NOW HIRING)

3B Staffing LLC

IVR ENGINEER

Manhattan, NY · Hybrid

IVR ENGINEER 12 + Months Project The client will NOT consider someone: who is NOT LOCAL TO NJ-NY OR someone who has less than 13+ years of experience in IT Please share the candidate's profile in ...

3B Staffing LLC

IVR ENGINEER

Manhattan, NY · Hybrid

IVR ENGINEER 12 + Months Project The client will NOT consider someone: who is NOT LOCAL TO NJ-NY OR someone who has less than 13+ years of experience in IT Please share the candidate's profile in ...

MM International

Genesys IVR developer

Newark, NJ · On-site

Role : Genesys IVR developer Location : Hybrid 3 times a week in Newark, Nj, will take relos Duration : 12 month contract Needs: IVR Genesys Cloud CX Voice and non voice application experience ...

TestingXperts

Openings on IVR Developer

Middletown, NJ

$49.75 - $64/hr

IVR Developer Location: Alpharetta, GA/Middle town, NJ Duration: 6 to 12 months Interview: Phone and Skype - Experience with DTMF and Speech applications Expert level experience developing IVR ...

3B Staffing LLC

IVR Chatbot Developer

Newark, NJ · Remote

Title: IVR Chatbot Developer Roles - (Genesys Cloud CX) Location: (Remote) Target from EST Duration: 12 months 3-5+ years of Genesys Cloud CX development with hands-on IVR/Omni-Channel automation ...

3B Staffing LLC

IVR Chatbot Developer

Newark, NJ · Remote

Title: IVR Chatbot Developer Roles - (Genesys Cloud CX) Location: (Remote) Target from EST Duration: 12 months 3-5+ years of Genesys Cloud CX development with hands-on IVR/Omni-Channel automation ...

Donato Technologies, Inc

IVR Chatbot

Newark, NJ · On-site

IVR Chatbot Developer (Genesys focus) · Minimum 3-5 years development experience implementing self-service IVR and Omni-Channel Orchestration Routing on Genesys Cloud CX. · Hands-on experience ...

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Ivr Engineer information

What is an IVR engineer?

An IVR Engineer is a technology professional who designs, develops, and maintains Interactive Voice Response (IVR) systems. These systems allow callers to interact with a company's phone system via voice or keypad inputs, automating tasks such as customer support, account inquiries, and information retrieval. IVR Engineers work with telephony platforms, scripting languages, and APIs to create seamless automated call flows. They are also responsible for troubleshooting, optimizing, and ensuring the IVR system meets the business needs and provides a positive user experience.

What are the key skills and qualifications needed to thrive as an IVR engineer, and why are they important?

To thrive as an IVR Engineer, you need a solid understanding of telephony systems, VoIP technologies, and programming languages like Java or Python, typically backed by a degree in computer science or a related field. Familiarity with IVR platforms (such as Genesys, Avaya, or Cisco), SIP protocols, and relevant certifications (like CCNA or specific IVR vendor credentials) is highly valuable. Strong problem-solving abilities, attention to detail, and effective communication skills help you collaborate with cross-functional teams and address user needs. These skills ensure reliable and user-friendly IVR solutions that enhance customer experience and optimize business operations.

What are some common challenges an IVR engineer faces when integrating new systems with existing telephony infrastructure?

IVR Engineers often encounter challenges related to compatibility and seamless integration when connecting new IVR solutions to legacy telephony systems. These can include dealing with outdated hardware, inconsistent data formats, and varying communication protocols. To address these issues, IVR Engineers work closely with IT, network, and telecom teams to conduct thorough assessments, perform rigorous testing, and develop custom middleware if necessary. Overcoming these challenges is essential to ensure reliable call routing and a smooth caller experience.

What is the difference between Ivr Engineer vs VoIP Engineer?

AspectIvr EngineerVoIP Engineer
Required CredentialsBachelor's in Computer Science or Telecommunications, certifications like CCNA, CCNPBachelor's in Computer Science, certifications like CCNA, CCNP, or VoIP-specific courses
Work EnvironmentTelecommunications companies, call centers, service providersIT firms, telecom providers, enterprise networks
Industry UsageDesigning and maintaining IVR systems for customer interactionImplementing and managing VoIP solutions for voice communication
Common Search/ComparisonYesYes

While both Ivr Engineers and VoIP Engineers work within telecommunications and require similar certifications, Ivr Engineers focus on developing and maintaining interactive voice response systems used for customer service automation. VoIP Engineers specialize in deploying and managing voice over IP solutions for seamless voice communication over networks. The roles often overlap but serve distinct functions within the telecom industry.

What are popular job titles related to Ivr Engineer jobs in New York?

For Ivr Engineer jobs in New York, the most frequently searched job titles are:

What job categories do people searching Ivr Engineer jobs in New York look for?

The top searched job categories for Ivr Engineer jobs in New York are:

What cities in New York are hiring for Ivr Engineer jobs?

Cities in New York with the most Ivr Engineer job openings:

Ivr Engineer jobs near you

IVR ENGINEER

3B Staffing LLC

Manhattan, NY • Hybrid

Full-time

This job post has expired today. Applications are no longer accepted.

Job description

ROLE: IVR ENGINEER

12 + Months Project

The client will NOT consider someone:

who is NOT LOCAL TO NJ-NY OR someone who has less than 13+ years of experience in IT

Please share the candidate's profile in below format along with 7/8 lines of Summary:

Full Name of Candidate:

Email of Candidate:

Phone:

Immigration:

Location:

Rate: $ On C2C (Has to be your W2)

LinkedIn:

Work Location:

Hybrid: Work location & Remote for 2 days

  • Review business and requirements analysis and design documents, provide comments.
  • Review test, Implementation, and cutover plans.
  • Advise operational and technical team members
  • Understand customer requirements, both technical and operational
  • Collaborate with business partners to manage testing support

MANDATORY SKILLS:

12 years of Call Center Call Handling Systems

Experience with Public Safety E-911 system

Knowledge of NENA Next Gen 911 standards

DESIRABLE SKILLS/EXPERIENCE:

Additional Call center experience - Conducted business and technical requirement analysis, testing, and execution in support of call center campaign

Additional Call center experience - Managed IVR Scripting, managing call center clients, Performed hands-on fixes at the desktop or application level

BS/BA undergraduate degree

Experience configuring Oracle's Session Border Controller

Experience developing comprehensive test plans / use cases / scenarios, define expected testing results, analyze and triage defects reported

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