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Ivr Engineer Jobs (NOW HIRING)

ITCON Services

IVR / Telephony Engineer

Nashville, TN · On-site

ITCON is seeking a skilled Mid-Level IVR / Telephony Engineer to architect and maintain the communications backbone of the call center. This call center facility operates 24/7/365 as the central hub ...

PTP

IVR Test Engineer - REMOTE

Austin, TX · On-site +1

We are looking for a I VR Test Engineer to help us design and deliver CX solutions that provide our ... IVR application and environment operations * IVR test planning and test sets * Executing and ...

Brillio

IVR QA Engineer - R01566923

Saint Louis, MO · Remote

IVR QA Engineer Primary Skills * Selenium, BDD - Behavior Driven Development, Zephyr, Cucumber Specialization * Quality Engineering - Web Applications & Microservices: Associate SDET Job requirements

Brillio

IVR QA Engineer - R01566923

Saint Louis, MO · On-site +1

IVR QA Engineer Primary Skills * Selenium, BDD - Behavior Driven Development, Zephyr, Cucumber Specialization * Quality Engineering - Web Applications & Microservices: Associate SDET Job requirements

Miratech

$54.75 - $69.75/hr

We are looking for a Senior Java IVR Application Developer to join our voice/contact center engineering team and help develop, support, and continuously improve cloud-based IVR applications. The ...

Miratech

Senior Java IVR Application Developer

Texas City, TX · On-site +1

$49 - $62.50/hr

We are looking for a Senior Java IVR Application Developer to join our voice/contact center engineering team and help develop, support, and continuously improve cloud-based IVR applications. The ...

Miratech

Senior Java IVR Application Developer

Texas City, TX · On-site +1

$49 - $62.50/hr

We are looking for a Senior Java IVR Application Developer to join our voice/contact center engineering team and help develop, support, and continuously improve cloud-based IVR applications. The ...

Miratech

Senior Java IVR Application Developer

$58.50 - $74.75/hr

We are looking for a Senior Java IVR Application Developer to join our voice/contact center engineering team and help develop, support, and continuously improve cloud-based IVR applications. The ...

Miratech

Senior Java IVR Application Developer

Texas City, TX · On-site +1

$49 - $62.50/hr

We are looking for a Senior Java IVR Application Developer to join our voice/contact center engineering team and help develop, support, and continuously improve cloud-based IVR applications. The ...

Miratech

Senior Java IVR Application Developer

Texas City, TX · On-site +1

$49 - $62.50/hr

We are looking for a Senior Java IVR Application Developer to join our voice/contact center engineering team and help develop, support, and continuously improve cloud-based IVR applications. The ...

Donato Technologies, Inc

IVR Chatbot

Newark, NJ · On-site

IVR Chatbot Developer (Genesys focus) · Minimum 3-5 years development experience implementing self-service IVR and Omni-Channel Orchestration Routing on Genesys Cloud CX. · Hands-on experience ...

Momento USA LLC

IVR & Cyara Automation Tester

Coppell, TX · On-site

$42.75 - $56.50/hr

IVR & Cyara Automation Tester Location: Hybrid(Coppell, TX -2- 3 days) * IVR & Cyara Automation ... Analyze defects, identify root causes, and drive closure with engineering teams. * Contribute to ...

Geico

Staff Engineer - IVR

Palo Alto, CA

$115K - $230K/yr

Our focus is on enhancing self-service rates across all communication channels, from voice (IVR) to chat. Our Staff Engineer is a lead member of the engineering staff working across the organization ...

Geico

Staff Engineer - IVR

Seattle, WA · On-site

$115K - $230K/yr

Our focus is on enhancing self-service rates across all communication channels, from voice (IVR) to chat. Our Staff Engineer is a lead member of the engineering staff working across the organization ...

Geico

Staff Engineer - IVR

Bethesda, MD · On-site

$115K - $230K/yr

Our focus is on enhancing self-service rates across all communication channels, from voice (IVR) to chat. Our Staff Engineer is a lead member of the engineering staff working across the organization ...

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Showing results 21-40

All JobsIvr Engineer Jobs

Ivr Engineer information

What is the difference between Ivr Engineer vs VoIP Engineer?

AspectIvr EngineerVoIP Engineer
Required CredentialsBachelor's in Computer Science or Telecommunications, certifications like CCNA, CCNPBachelor's in Computer Science, certifications like CCNA, CCNP, or VoIP-specific courses
Work EnvironmentTelecommunications companies, call centers, service providersIT firms, telecom providers, enterprise networks
Industry UsageDesigning and maintaining IVR systems for customer interactionImplementing and managing VoIP solutions for voice communication
Common Search/ComparisonYesYes

While both Ivr Engineers and VoIP Engineers work within telecommunications and require similar certifications, Ivr Engineers focus on developing and maintaining interactive voice response systems used for customer service automation. VoIP Engineers specialize in deploying and managing voice over IP solutions for seamless voice communication over networks. The roles often overlap but serve distinct functions within the telecom industry.

What are some common challenges an IVR Engineer faces when integrating new systems with existing telephony infrastructure?

IVR Engineers often encounter challenges related to compatibility and seamless integration when connecting new IVR solutions to legacy telephony systems. These can include dealing with outdated hardware, inconsistent data formats, and varying communication protocols. To address these issues, IVR Engineers work closely with IT, network, and telecom teams to conduct thorough assessments, perform rigorous testing, and develop custom middleware if necessary. Overcoming these challenges is essential to ensure reliable call routing and a smooth caller experience.

What are the key skills and qualifications needed to thrive as an IVR Engineer, and why are they important?

To thrive as an IVR Engineer, you need a solid understanding of telephony systems, VoIP technologies, and programming languages like Java or Python, typically backed by a degree in computer science or a related field. Familiarity with IVR platforms (such as Genesys, Avaya, or Cisco), SIP protocols, and relevant certifications (like CCNA or specific IVR vendor credentials) is highly valuable. Strong problem-solving abilities, attention to detail, and effective communication skills help you collaborate with cross-functional teams and address user needs. These skills ensure reliable and user-friendly IVR solutions that enhance customer experience and optimize business operations.

What is an IVR Engineer?

An IVR Engineer is a technology professional who designs, develops, and maintains Interactive Voice Response (IVR) systems. These systems allow callers to interact with a company's phone system via voice or keypad inputs, automating tasks such as customer support, account inquiries, and information retrieval. IVR Engineers work with telephony platforms, scripting languages, and APIs to create seamless automated call flows. They are also responsible for troubleshooting, optimizing, and ensuring the IVR system meets the business needs and provides a positive user experience.
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Ivr Engineer jobs near you
Infographic showing various Ivr Engineer job openings in the United States as of July 2026, with employment types broken down into 96% Full Time, 1% Part Time, and 3% Contract. Highlights an 87% Physical, 5% Hybrid, and 8% Remote job distribution.

IVR Application Developer

Everest Global Solutions

Manhattan, NY • On-site

Other

Posted 2 days ago

Job description

Role : AWS Telephony / IVR Application Developer
Location : New York, NY
Duration : 1 Year
Note: In person Client interview at New York, NY on 07th Aug 2026

Job Summary

We are seeking an experienced AWS Telephony / IVR Application Developer to design, develop, deploy, and support Amazon Connect–based IVR solutions. This role focuses on building and maintaining IVR contact flows and serverless services, implementing secure configuration and secrets management, and ensuring high quality through resilient design and validation of failure scenarios (e.g., timeouts, API failures, dependency degradation).

Key Responsibilities

Amazon Connect & IVR Development

  • Design, build, deploy, and version Amazon Connect Contact Flows.
  • Configure and maintain Amazon Connect resources including:
    • Queues
    • Routing profiles
    • Hours of operation
  • Develop and integrate Lex bots where applicable.
  • Validate IVR behavior during failure scenarios such as:
    • API errors and downstream failures
    • Timeouts and retries
    • Partial dependency outages
  • Implement safe fallback paths and customer-friendly error handling.

AWS Serverless Application Development

  • Develop and maintain AWS Lambda functions (Node.js or Python) supporting IVR workflows.
  • Build and maintain API endpoints consumed by IVR flows.
  • Implement robust:
    • Error handling
    • Retry strategies
    • Structured logging for troubleshooting
  • Design and utilize DynamoDB access patterns supporting IVR use cases (e.g., routing state, transfer points, lookup/stateful interactions).

Secure, Configurable Development

  • Build software that:
    • Reads configuration externally (not hard-coded)
    • Uses managed secrets (no embedded credentials)
    • Supports release promotion without code changes
  • Ensure no hard-coded:
    • Endpoints
    • Credentials
    • Environment identifiers

Deployment & Delivery Practices

  • Deploy application artifacts using standardized CI/CD pipelines (no manual console deployments).
  • Contribute to and follow a documented deployment runbook for consistent, repeatable releases across application components.
  • Participate in defect triage and resolution for issues introduced through delivered changes.
  • Collaborate with QA and stakeholders to ensure enhancements meet quality standards before promotion.

Required Skills & Experience

Core Technical Requirements

  • Hands-on experience with Amazon Connect, including:
    • Contact Flows
    • Queues, routing profiles, hours of operation
  • Strong AWS serverless development experience:
    • AWS Lambda (Node.js or Python)
    • API integration patterns supporting IVR flows
    • DynamoDB
  • Experience building telephony/IVR experiences, including failure-safe behavior and degraded-mode handling.
  • Experience with secure secrets and configuration management (e.g., AWS Secrets Manager and/or Parameter Store).

Experience delivering via CI/CD pipelines using standardized deployment patterns

Apply