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Ivr Engineer Jobs in Indiana (NOW HIRING)

HHC

Telecom Engineer

Indianapolis, IN

FLSA Status Exempt Job Role Summary The Telecom Engineer is responsible for designing, implementing ... Maintain and enhance IVR systems and call flow logic. * Integrate voice systems with external ...

NiSource

Customer Technology Product Owner

Merrillville, IN · Remote

$113K - $170K/yr

... Engineering or other related field or equivalent work experience * 4+ years of experience in Project Management * 4+ years of experience in digital operations of IVR, web development, and mobile app ...

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Ivr Engineer information

What is the difference between Ivr Engineer vs VoIP Engineer?

AspectIvr EngineerVoIP Engineer
Required CredentialsBachelor's in Computer Science or Telecommunications, certifications like CCNA, CCNPBachelor's in Computer Science, certifications like CCNA, CCNP, or VoIP-specific courses
Work EnvironmentTelecommunications companies, call centers, service providersIT firms, telecom providers, enterprise networks
Industry UsageDesigning and maintaining IVR systems for customer interactionImplementing and managing VoIP solutions for voice communication
Common Search/ComparisonYesYes

While both Ivr Engineers and VoIP Engineers work within telecommunications and require similar certifications, Ivr Engineers focus on developing and maintaining interactive voice response systems used for customer service automation. VoIP Engineers specialize in deploying and managing voice over IP solutions for seamless voice communication over networks. The roles often overlap but serve distinct functions within the telecom industry.

What are some common challenges an IVR Engineer faces when integrating new systems with existing telephony infrastructure?

IVR Engineers often encounter challenges related to compatibility and seamless integration when connecting new IVR solutions to legacy telephony systems. These can include dealing with outdated hardware, inconsistent data formats, and varying communication protocols. To address these issues, IVR Engineers work closely with IT, network, and telecom teams to conduct thorough assessments, perform rigorous testing, and develop custom middleware if necessary. Overcoming these challenges is essential to ensure reliable call routing and a smooth caller experience.

What are the key skills and qualifications needed to thrive as an IVR Engineer, and why are they important?

To thrive as an IVR Engineer, you need a solid understanding of telephony systems, VoIP technologies, and programming languages like Java or Python, typically backed by a degree in computer science or a related field. Familiarity with IVR platforms (such as Genesys, Avaya, or Cisco), SIP protocols, and relevant certifications (like CCNA or specific IVR vendor credentials) is highly valuable. Strong problem-solving abilities, attention to detail, and effective communication skills help you collaborate with cross-functional teams and address user needs. These skills ensure reliable and user-friendly IVR solutions that enhance customer experience and optimize business operations.

What is an IVR Engineer?

An IVR Engineer is a technology professional who designs, develops, and maintains Interactive Voice Response (IVR) systems. These systems allow callers to interact with a company's phone system via voice or keypad inputs, automating tasks such as customer support, account inquiries, and information retrieval. IVR Engineers work with telephony platforms, scripting languages, and APIs to create seamless automated call flows. They are also responsible for troubleshooting, optimizing, and ensuring the IVR system meets the business needs and provides a positive user experience.
What are popular job titles related to Ivr Engineer jobs in Indiana? For Ivr Engineer jobs in Indiana, the most frequently searched job titles are:
What job categories do people searching Ivr Engineer jobs in Indiana look for? The top searched job categories for Ivr Engineer jobs in Indiana are:
What cities in Indiana are hiring for Ivr Engineer jobs? Cities in Indiana with the most Ivr Engineer job openings:
Ivr Engineer jobs near you

Telecom Engineer

HHC

Indianapolis, IN

Other

Posted 4 days ago

Job description

Division:Eskenazi Health  

Sub-Division: Hospital  

Req ID:  25937 

Schedule: Full Time 

Shift: Days 

Eskenazi Health serves as the public hospital division of the Health & Hospital Corporation of Marion County. Physicians provide a comprehensive range of primary and specialty care services at the 327-bed hospital and outpatient facilities both on and off of the Eskenazi Health downtown campus as well as at 10 Eskenazi Health Center sites located throughout Indianapolis.

FLSA Status
Exempt
Job Role Summary

The Telecom Engineer is responsible for designing, implementing, and maintaining enterprise voice and unified communications systems with a strong focus on Cisco Unified Communications Manager (CUCM), Call Center Solutions (UCCE), Interactive Voice Response (IVR) solutions, Cisco Unified Border Element (CUBE) routers, and surrounding tertiary systems. This role ensures optimal performance, scalability, and reliability of Eskenazi Health's telephony infrastructure.

Essential Functions and Responsibilities
    • Configure, manage, and optimize Cisco Call Manager clusters, CUBE routers, and voice gateways.
    • Maintain and enhance IVR systems and call flow logic.
    • Integrate voice systems with external applications, PSTN, and SIP providers.
    • Perform root-cause analysis and resolve complex voice and signaling issues.
    • Manage system upgrades, patches, and migrations with minimal downtime.
    • Monitor voice network performance and capacity, implementing improvements as needed.
    • Provide Tier 2 support and collaborate with fellow telecom staff.
    • Collaborate with network, security, and application teams to ensure unified communications stability and compliance.

    Core Skills and Technologies:

    • Cisco Unified Communications Manager (CUCM)
    • Cisco Unified Border Element (CUBE) and voice gateways (ISR/ASR series)
    • IVR/Contact Center platforms (e.g., Cisco UCCE or similar)
    • SIP, H.323, MGCP, and call routing protocols
    • Troubleshooting tools: RTMT, Wireshark, and Cisco CLI
    • Experience with CUCM upgrades, dial plans, and cluster management
Job Requirements
  • Bachelor's degree in Computer Science or related field, or a minimum of five years varied/related experience in a hospital or large institution data processing environment may be accepted in lieu of educational requirements

  • The ideal candidate will possess practical technical experience in Cisco voice technologies, SIP trunking, call routing, and VoIP integration, as well as hands-on experience with voice gateways, call recording systems, and contact center platforms.

Accredited by The Joint Commission and named one of the nation's 150 best places to work by Becker's Hospital Review for four consecutive years and Forbes list of best places to work for women, and Forbes list of America's best midsize employers' Eskenazi Health's programs have received national recognition while also offering new health care opportunities to the local community. As the sponsoring hospital for Indianapolis Emergency Medical Services, the city's primary EMS provider, Eskenazi Health is also home to the first adult Level I trauma center in Indiana, the first verified adult burn center in Indiana, the first community mental health center in Indiana and the Eskenazi Health Center Primary Care - Center of Excellence in Women's Health, just to name a few.

About HHC

Sourced by ZipRecruiter

Industry

Software development

Company size

1 - 10 Employees

Headquarters location

Fairfax, VA, US

Year founded

2001

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