Genesys Cloud, IVR systems, ACD routing and call flows, Workforce management integrations. • ... DevOps exposure. • Knowledge of SQL/NoSQL databases. • Experience in performance ...
Genesys Cloud, IVR systems, ACD routing and call flows, Workforce management integrations. • ... DevOps exposure. • Knowledge of SQL/NoSQL databases. • Experience in performance ...
Technical Support Engineer
Sandy, UT · Hybrid
The Associate Technical Support Engineer (TSE) is a frontline support engineer and provides ... ACD/IVR, Workforce Management, Screen Recording, Analytics, Quality Management, Reporting, Outbound ...
Technical Support Engineer
Sandy, UT · Hybrid
The Associate Technical Support Engineer (TSE) is a frontline support engineer and provides ... ACD/IVR, Workforce Management, Screen Recording, Analytics, Quality Management, Reporting, Outbound ...
L2 Support Engineer (Automation Focused)
Salt Lake City, UT · On-site +1
$98K - $130K/yr
IVR systems * ACD routing and call flows * Workforce management integrations * Experience ... CI/CD and DevOps exposure. * Knowledge of SQL/NoSQL databases. * Experience in performance ...
L2 Support Engineer (Automation Focused)
Salt Lake City, UT · On-site +1
$98K - $130K/yr
IVR systems * ACD routing and call flows * Workforce management integrations * Experience ... CI/CD and DevOps exposure. * Knowledge of SQL/NoSQL databases. * Experience in performance ...
L2 Support Engineer (Automation Focused)
Draper, UT · On-site
$98K - $130K/yr
IVR systems * ACD routing and call flows * Workforce management integrations * Experience ... CI/CD and DevOps exposure. * Knowledge of SQL/NoSQL databases. * Experience in performance ...
L2 Support Engineer (Automation Focused)
Draper, UT · On-site
$98K - $130K/yr
IVR systems * ACD routing and call flows * Workforce management integrations * Experience ... CI/CD and DevOps exposure. * Knowledge of SQL/NoSQL databases. * Experience in performance ...
Manager Engineering - Media (VOIP) Team Manager of Engineering is an energetic, passionate software ... Telecommunications experience with IVR applications or telephony apps. * Experience with user ...
Manager Engineering - Media (VOIP) Team Manager of Engineering is an energetic, passionate software ... Telecommunications experience with IVR applications or telephony apps. * Experience with user ...
... IVR, integrations, testing and cutover) * Bachelor's degree in Computer Science, Engineering, or equivalent work experience * Ability to travel up to 50% on average, based on the work you do and the ...
... IVR, integrations, testing and cutover) * Bachelor's degree in Computer Science, Engineering, or equivalent work experience * Ability to travel up to 50% on average, based on the work you do and the ...
We are a team of strategists, data scientists, operators, creatives, designers, engineers, and ... Design and build Amazon Connect solutions (contact flows, routing/queues, IVR, prompts, hours ...
We are a team of strategists, data scientists, operators, creatives, designers, engineers, and ... Design and build Amazon Connect solutions (contact flows, routing/queues, IVR, prompts, hours ...
Manager Engineering
Sandy, UT · On-site
The Manager of Engineering will lead an energetic software team in the development and management ... with IVR applications or telephony apps. • Experience with user acceptance testing, regression ...
Manager Engineering
Sandy, UT · On-site
The Manager of Engineering will lead an energetic software team in the development and management ... with IVR applications or telephony apps. • Experience with user acceptance testing, regression ...
Manager Engineering
Sandy, UT · On-site
Manager Engineering - Media (VOIP) Team Manager of Engineering is an energetic, passionate software ... Telecommunications experience with IVR applications or telephony apps. * Experience with user ...
Manager Engineering
Sandy, UT · On-site
Manager Engineering - Media (VOIP) Team Manager of Engineering is an energetic, passionate software ... Telecommunications experience with IVR applications or telephony apps. * Experience with user ...
Data & Reporting Analyst Lead
Salt Lake City, UT · On-site
$75K - $111K/yr
... or computer programming is strongly preferred. * 1+ year experience with call center technologies (IVR, call routing, call tracking, WFO) and database technologies * Experience working with ...
Data & Reporting Analyst Lead
Salt Lake City, UT · On-site
$75K - $111K/yr
... or computer programming is strongly preferred. * 1+ year experience with call center technologies (IVR, call routing, call tracking, WFO) and database technologies * Experience working with ...
Data & Reporting Analyst Lead
Salt Lake City, UT · On-site +1
$75K - $111K/yr
... or computer programming is strongly preferred. * 1+ year experience with call center technologies (IVR, call routing, call tracking, WFO) and database technologies * Experience working with ...
Data & Reporting Analyst Lead
Salt Lake City, UT · On-site +1
$75K - $111K/yr
... or computer programming is strongly preferred. * 1+ year experience with call center technologies (IVR, call routing, call tracking, WFO) and database technologies * Experience working with ...
We are a team of strategists, data scientists, operators, creatives, designers, engineers, and ... Experience translating operational requirements into CCaaS capabilities (e.g., IVR/ACD, routing ...
We are a team of strategists, data scientists, operators, creatives, designers, engineers, and ... Experience translating operational requirements into CCaaS capabilities (e.g., IVR/ACD, routing ...
Senior Business Operations Analyst
Salt Lake City, UT · On-site
$89K - $115K/yr
Work with our outbound Dialer and IVR inbound teams on analyzing results and creating OMNI channel ... data engineering, data science, and other analytics teams to establish data sources that serve ...
Senior Business Operations Analyst
Salt Lake City, UT · On-site
$89K - $115K/yr
Work with our outbound Dialer and IVR inbound teams on analyzing results and creating OMNI channel ... data engineering, data science, and other analytics teams to establish data sources that serve ...
Ivr Engineer information
What is the difference between Ivr Engineer vs VoIP Engineer?
| Aspect | Ivr Engineer | VoIP Engineer |
|---|---|---|
| Required Credentials | Bachelor's in Computer Science or Telecommunications, certifications like CCNA, CCNP | Bachelor's in Computer Science, certifications like CCNA, CCNP, or VoIP-specific courses |
| Work Environment | Telecommunications companies, call centers, service providers | IT firms, telecom providers, enterprise networks |
| Industry Usage | Designing and maintaining IVR systems for customer interaction | Implementing and managing VoIP solutions for voice communication |
| Common Search/Comparison | Yes | Yes |
While both Ivr Engineers and VoIP Engineers work within telecommunications and require similar certifications, Ivr Engineers focus on developing and maintaining interactive voice response systems used for customer service automation. VoIP Engineers specialize in deploying and managing voice over IP solutions for seamless voice communication over networks. The roles often overlap but serve distinct functions within the telecom industry.
What are some common challenges an IVR Engineer faces when integrating new systems with existing telephony infrastructure?
IVR Engineers often encounter challenges related to compatibility and seamless integration when connecting new IVR solutions to legacy telephony systems. These can include dealing with outdated hardware, inconsistent data formats, and varying communication protocols. To address these issues, IVR Engineers work closely with IT, network, and telecom teams to conduct thorough assessments, perform rigorous testing, and develop custom middleware if necessary. Overcoming these challenges is essential to ensure reliable call routing and a smooth caller experience.
What are the key skills and qualifications needed to thrive as an IVR Engineer, and why are they important?
To thrive as an IVR Engineer, you need a solid understanding of telephony systems, VoIP technologies, and programming languages like Java or Python, typically backed by a degree in computer science or a related field. Familiarity with IVR platforms (such as Genesys, Avaya, or Cisco), SIP protocols, and relevant certifications (like CCNA or specific IVR vendor credentials) is highly valuable. Strong problem-solving abilities, attention to detail, and effective communication skills help you collaborate with cross-functional teams and address user needs. These skills ensure reliable and user-friendly IVR solutions that enhance customer experience and optimize business operations.
What is an IVR Engineer?
An IVR Engineer is a technology professional who designs, develops, and maintains Interactive Voice Response (IVR) systems. These systems allow callers to interact with a company's phone system via voice or keypad inputs, automating tasks such as customer support, account inquiries, and information retrieval. IVR Engineers work with telephony platforms, scripting languages, and APIs to create seamless automated call flows. They are also responsible for troubleshooting, optimizing, and ensuring the IVR system meets the business needs and provides a positive user experience.
What are popular job titles related to Ivr Engineer jobs in Utah? For Ivr Engineer jobs in Utah, the most frequently searched job titles are:
What job categories do people searching Ivr Engineer jobs in Utah look for? The top searched job categories for Ivr Engineer jobs in Utah are:
What cities in Utah are hiring for Ivr Engineer jobs? Cities in Utah with the most Ivr Engineer job openings:
eBay rating
8.5
Based on 43 frontline employees who took The Breakroom Quiz
11th of 728 rated retailers
Job description
Job Summary:
eBay is a global ecommerce leader committed to changing the way the world shops and sells. They are seeking a highly motivated L2 Support Engineer with strong automation expertise to provide advanced production support and drive automation initiatives to improve system reliability and efficiency.
Responsibilities:
• Provide L2 production support for customer-facing and internal business-critical applications.
• Troubleshoot, analyze, and resolve complex issues across distributed systems and integrations.
• Perform root cause analysis (RCA) and implement permanent fixes to prevent recurrence.
• Design and implement automation solutions to reduce operational toil and improve MTTR.
• Develop scripts/tools for monitoring, alerting, log analysis, and self-healing workflows.
• Support and maintain contact center platforms and integrations.
• Partner with Engineering, QE, Infrastructure, and Business teams during releases and incidents.
• Participate in on-call rotations and ensure SLA compliance.
• Drive continuous improvement of support processes and platform stability.
Qualifications:
Required:
• 3+ years of experience in Application Support / Production Support / L2 Support / Site Reliability Engineering roles.
• Strong scripting or programming skills (Python, Java, Shell, or similar).
• Experience building or maintaining automation frameworks.
• Experience with REST APIs, batch jobs, and integration-based systems.
• Hands-on experience with monitoring and observability tools.
• Strong troubleshooting skills in high-availability environments.
• Excellent communication and documentation skills.
Preferred:
• Experience with Call Center / Contact Center platforms such as: Genesys Cloud, IVR systems, ACD routing and call flows, Workforce management integrations.
• Experience leveraging AI tools (LLM-based assistants, automation bots) for: Incident triage, Log summarization, Code review or generation, Predictive alerting.
• Cloud platform experience (AWS/GCP/Azure).
• CI/CD and DevOps exposure.
• Knowledge of SQL/NoSQL databases.
• Experience in performance troubleshooting and load analysis.
Company:
eBay is a global online marketplace enabling users to buy, sell, and auction new or used items across various categories. Founded in 1995, the company is headquartered in San Jose, USA, with a team of 10001+ employees. The company is currently Late Stage.
eBay is a global ecommerce leader committed to changing the way the world shops and sells. They are seeking a highly motivated L2 Support Engineer with strong automation expertise to provide advanced production support and drive automation initiatives to improve system reliability and efficiency.
Responsibilities:
• Provide L2 production support for customer-facing and internal business-critical applications.
• Troubleshoot, analyze, and resolve complex issues across distributed systems and integrations.
• Perform root cause analysis (RCA) and implement permanent fixes to prevent recurrence.
• Design and implement automation solutions to reduce operational toil and improve MTTR.
• Develop scripts/tools for monitoring, alerting, log analysis, and self-healing workflows.
• Support and maintain contact center platforms and integrations.
• Partner with Engineering, QE, Infrastructure, and Business teams during releases and incidents.
• Participate in on-call rotations and ensure SLA compliance.
• Drive continuous improvement of support processes and platform stability.
Qualifications:
Required:
• 3+ years of experience in Application Support / Production Support / L2 Support / Site Reliability Engineering roles.
• Strong scripting or programming skills (Python, Java, Shell, or similar).
• Experience building or maintaining automation frameworks.
• Experience with REST APIs, batch jobs, and integration-based systems.
• Hands-on experience with monitoring and observability tools.
• Strong troubleshooting skills in high-availability environments.
• Excellent communication and documentation skills.
Preferred:
• Experience with Call Center / Contact Center platforms such as: Genesys Cloud, IVR systems, ACD routing and call flows, Workforce management integrations.
• Experience leveraging AI tools (LLM-based assistants, automation bots) for: Incident triage, Log summarization, Code review or generation, Predictive alerting.
• Cloud platform experience (AWS/GCP/Azure).
• CI/CD and DevOps exposure.
• Knowledge of SQL/NoSQL databases.
• Experience in performance troubleshooting and load analysis.
Company:
eBay is a global online marketplace enabling users to buy, sell, and auction new or used items across various categories. Founded in 1995, the company is headquartered in San Jose, USA, with a team of 10001+ employees. The company is currently Late Stage.