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Ivr Engineer Jobs in Utah (NOW HIRING)

NICE

Manager Engineering

Sandy, UT

Manager Engineering - Media (VOIP) Team Manager of Engineering is an energetic, passionate software ... Telecommunications experience with IVR applications or telephony apps. * Experience with user ...

NiCE

Manager Engineering

Sandy, UT · On-site

The Manager of Engineering will lead an energetic software team in the development and management ... with IVR applications or telephony apps. • Experience with user acceptance testing, regression ...

NICE Systems

Manager Engineering

Sandy, UT · On-site

Manager Engineering - Media (VOIP) Team Manager of Engineering is an energetic, passionate software ... Telecommunications experience with IVR applications or telephony apps. * Experience with user ...

NICE

Manager Engineering

Sandy, UT · On-site

Manager Engineering - Media (VOIP) Team Manager of Engineering is an energetic, passionate software ... Telecommunications experience with IVR applications or telephony apps. * Experience with user ...

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Ivr Engineer information

What is an IVR engineer?

An IVR Engineer is a technology professional who designs, develops, and maintains Interactive Voice Response (IVR) systems. These systems allow callers to interact with a company's phone system via voice or keypad inputs, automating tasks such as customer support, account inquiries, and information retrieval. IVR Engineers work with telephony platforms, scripting languages, and APIs to create seamless automated call flows. They are also responsible for troubleshooting, optimizing, and ensuring the IVR system meets the business needs and provides a positive user experience.

What are the key skills and qualifications needed to thrive as an IVR engineer, and why are they important?

To thrive as an IVR Engineer, you need a solid understanding of telephony systems, VoIP technologies, and programming languages like Java or Python, typically backed by a degree in computer science or a related field. Familiarity with IVR platforms (such as Genesys, Avaya, or Cisco), SIP protocols, and relevant certifications (like CCNA or specific IVR vendor credentials) is highly valuable. Strong problem-solving abilities, attention to detail, and effective communication skills help you collaborate with cross-functional teams and address user needs. These skills ensure reliable and user-friendly IVR solutions that enhance customer experience and optimize business operations.

What are some common challenges an IVR engineer faces when integrating new systems with existing telephony infrastructure?

IVR Engineers often encounter challenges related to compatibility and seamless integration when connecting new IVR solutions to legacy telephony systems. These can include dealing with outdated hardware, inconsistent data formats, and varying communication protocols. To address these issues, IVR Engineers work closely with IT, network, and telecom teams to conduct thorough assessments, perform rigorous testing, and develop custom middleware if necessary. Overcoming these challenges is essential to ensure reliable call routing and a smooth caller experience.

What is the difference between Ivr Engineer vs VoIP Engineer?

AspectIvr EngineerVoIP Engineer
Required CredentialsBachelor's in Computer Science or Telecommunications, certifications like CCNA, CCNPBachelor's in Computer Science, certifications like CCNA, CCNP, or VoIP-specific courses
Work EnvironmentTelecommunications companies, call centers, service providersIT firms, telecom providers, enterprise networks
Industry UsageDesigning and maintaining IVR systems for customer interactionImplementing and managing VoIP solutions for voice communication
Common Search/ComparisonYesYes

While both Ivr Engineers and VoIP Engineers work within telecommunications and require similar certifications, Ivr Engineers focus on developing and maintaining interactive voice response systems used for customer service automation. VoIP Engineers specialize in deploying and managing voice over IP solutions for seamless voice communication over networks. The roles often overlap but serve distinct functions within the telecom industry.

What are popular job titles related to Ivr Engineer jobs in Utah?

For Ivr Engineer jobs in Utah, the most frequently searched job titles are:

What job categories do people searching Ivr Engineer jobs in Utah look for?

The top searched job categories for Ivr Engineer jobs in Utah are:

What cities in Utah are hiring for Ivr Engineer jobs?

Cities in Utah with the most Ivr Engineer job openings:

Ivr Engineer jobs near you
Infographic showing various Ivr Engineer job openings in Utah as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution.

Nice CXOne Senior Developer

Tata Consultancy Service Limited

Saint George, UT • On-site

$90K - $110K/yr

Full-time

Posted 12 days ago

Job description

Nice CXOne Senior Developer
• Minimum 3 years of experience in contact center related technologies and experience in NICE CXone IVR & Bot Development using Mpower studio
• Hands-on experience with NICE CXone development (Studio, APIs, scripting).
• Strong understanding of Cisco UCCE/UCCX call flows and routing logic.
• Proficiency in programming languages (JavaScript, Python, or .NET).
• Experience with REST APIs, web services, and data exchange formats (JSON, XML).
• The NICE CXone Developer Engineer will be responsible for designing, developing, and customizing NICE CXone applications
• Build integrations between CXone and enterprise systems (CRM, WFM, reporting tools).
• Support the migration from Cisco contact center platforms (UCCE/UCCX) to NICE CXone
• Translate Cisco call flows and routing scripts into NICE CXone equivalents.
• Work with NICE CXone APIs, RESTful services, and connectors for third-party systems.
• Develop automation scripts for provisioning and configuration.
• Work closely with infrastructure engineers, QA teams, and Cisco/NICE support.
• Prepare technical documentation, migration guides, and code repositories.
Salary Range- $90,000-$110,000 a year
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