... flows IVR| including menus| call routing| callbacks| and hold logicConfigure call recording ... Code
... flows IVR| including menus| call routing| callbacks| and hold logicConfigure call recording ... Code
Technical Lead
Albany, NY · On-site
KeyBank is seeking a Technical Lead to design, build, and modernize IVR and Voice Bot platforms ... code quality, testing, and deployment practices. • Perform code reviews and mentor engineers ...
Technical Lead
Albany, NY · On-site
KeyBank is seeking a Technical Lead to design, build, and modernize IVR and Voice Bot platforms ... code quality, testing, and deployment practices. • Perform code reviews and mentor engineers ...
Technology Lead | Infrastructure-Contact Center | IVR Concepts - Java Developer Work Location ... Primary Responsibilities • Apply company SDLC practices to design, code, configure, test, debug ...
Technology Lead | Infrastructure-Contact Center | IVR Concepts - Java Developer Work Location ... Primary Responsibilities • Apply company SDLC practices to design, code, configure, test, debug ...
Information Technology_USA - USA_Enterprise Architect
Jacksonville, FL · On-site
$64 - $82.50/hr
Genesys IVR Tech Lead Keyword: ~Genesys IVR Tech Lead~ Skills: Geneys Purecloud~CTI Genesys Experience Required: 10 & Above, Project Code
Information Technology_USA - USA_Enterprise Architect
Jacksonville, FL · On-site
$64 - $82.50/hr
Genesys IVR Tech Lead Keyword: ~Genesys IVR Tech Lead~ Skills: Geneys Purecloud~CTI Genesys Experience Required: 10 & Above, Project Code
... whereas we use Android Code to develop native applications for Android devices. To create ... have previous IVR and interface testing experience, including skills based routing testing.
... whereas we use Android Code to develop native applications for Android devices. To create ... have previous IVR and interface testing experience, including skills based routing testing.
Amazon Connect IVR Engineer As a member of the Contact Center Engineering team, you will be a ... Develop application code adhering to coding best practices, quality & security standards * Defining ...
Amazon Connect IVR Engineer As a member of the Contact Center Engineering team, you will be a ... Develop application code adhering to coding best practices, quality & security standards * Defining ...
NiCE CXone Lead
Richardson, TX · On-site
$93.10K - $122.60K/yr
ACD, IVR, WFM, QM, Analytics, Digital Channels. • Liaison with client, provide consulting for cloud migration and CX transformation. • Implement best practices for code quality and ...
New
NiCE CXone Lead
Richardson, TX · On-site
$93.10K - $122.60K/yr
ACD, IVR, WFM, QM, Analytics, Digital Channels. • Liaison with client, provide consulting for cloud migration and CX transformation. • Implement best practices for code quality and ...
New
Senior AWS Connect Architect
$63 - $82.75/hr
Architect and deliver scalable, secure Amazon Connect solutions (IVR, routing, omnichannel ... Experience with AI/ML features, Infrastructure as Code (CloudFormation/Terraform)
Quick apply
Senior AWS Connect Architect
$63 - $82.75/hr
Architect and deliver scalable, secure Amazon Connect solutions (IVR, routing, omnichannel ... Experience with AI/ML features, Infrastructure as Code (CloudFormation/Terraform)
Technical Lead
Albany, NY · Remote
$96K - $181K/yr
Perform code reviews and mentor engineers, raising the overall technical bar. * Apply SRE ... Experience with IVR, voice bots, or contact center technologies. * Strong collaboration skills ...
Technical Lead
Albany, NY · Remote
$96K - $181K/yr
Perform code reviews and mentor engineers, raising the overall technical bar. * Apply SRE ... Experience with IVR, voice bots, or contact center technologies. * Strong collaboration skills ...
Sr. Java Microservices Developer (FTE / Onsite)
Irving, TX · On-site
$53.25 - $67.75/hr
... coding practices. • Lead the design, development, and deployment of IVR solutions including AI and chatbots, ensuring alignment with business requirements and customer needs. • Oversee the ...
Sr. Java Microservices Developer (FTE / Onsite)
Irving, TX · On-site
$53.25 - $67.75/hr
... coding practices. • Lead the design, development, and deployment of IVR solutions including AI and chatbots, ensuring alignment with business requirements and customer needs. • Oversee the ...
Technical Lead
Buffalo, NY · Remote
$96K - $181K/yr
Perform code reviews and mentor engineers, raising the overall technical bar. * Apply SRE ... Experience with IVR, voice bots, or contact center technologies. * Strong collaboration skills ...
Technical Lead
Buffalo, NY · Remote
$96K - $181K/yr
Perform code reviews and mentor engineers, raising the overall technical bar. * Apply SRE ... Experience with IVR, voice bots, or contact center technologies. * Strong collaboration skills ...
Contact Center Solution Architect
Chicago, IL · Remote
$65 - $85.50/hr
Lead design solutions/solution blue prints, artifacts/ hands on code involving Conversational AI, IVR systems, chatbot/web chat solutions, and cloud-native web applications. * Collaborate with ...
Contact Center Solution Architect
Chicago, IL · Remote
$65 - $85.50/hr
Lead design solutions/solution blue prints, artifacts/ hands on code involving Conversational AI, IVR systems, chatbot/web chat solutions, and cloud-native web applications. * Collaborate with ...
Contact Center Solution Architect
Chicago, IL · Remote
$65 - $85.50/hr
Lead design solutions/solution blue prints, artifacts/ hands on code involving Conversational AI , IVR systems , chatbot/web chat solutions , and cloud-native web applications . * Collaborate with ...
Contact Center Solution Architect
Chicago, IL · Remote
$65 - $85.50/hr
Lead design solutions/solution blue prints, artifacts/ hands on code involving Conversational AI , IVR systems , chatbot/web chat solutions , and cloud-native web applications . * Collaborate with ...
Technical Lead
Atlanta, GA · Remote
$96K - $181K/yr
Perform code reviews and mentor engineers, raising the overall technical bar. * Apply SRE ... Experience with IVR, voice bots, or contact center technologies. * Strong collaboration skills ...
Technical Lead
Atlanta, GA · Remote
$96K - $181K/yr
Perform code reviews and mentor engineers, raising the overall technical bar. * Apply SRE ... Experience with IVR, voice bots, or contact center technologies. * Strong collaboration skills ...
Technical Lead
Albany, NY · Remote
$96K - $181K/yr
Perform code reviews and mentor engineers, raising the overall technical bar. * Apply SRE ... Experience with IVR, voice bots, or contact center technologies. * Strong collaboration skills ...
Technical Lead
Albany, NY · Remote
$96K - $181K/yr
Perform code reviews and mentor engineers, raising the overall technical bar. * Apply SRE ... Experience with IVR, voice bots, or contact center technologies. * Strong collaboration skills ...
Responsible for design, staging, configuration, implementation and support of IVR/ACD scripts ... Comfort with Docker and infrastructure-as-code tools (Terraform, CloudFormation, etc.). Experience ...
Responsible for design, staging, configuration, implementation and support of IVR/ACD scripts ... Comfort with Docker and infrastructure-as-code tools (Terraform, CloudFormation, etc.). Experience ...
Technical Lead
Amherst, NY · Remote
$96K - $181K/yr
Perform code reviews and mentor engineers, raising the overall technical bar. * Apply SRE ... Experience with IVR, voice bots, or contact center technologies. * Strong collaboration skills ...
Technical Lead
Amherst, NY · Remote
$96K - $181K/yr
Perform code reviews and mentor engineers, raising the overall technical bar. * Apply SRE ... Experience with IVR, voice bots, or contact center technologies. * Strong collaboration skills ...
Technical Lead
Pittsburgh, PA · Remote
$96K - $181K/yr
Perform code reviews and mentor engineers, raising the overall technical bar. * Apply SRE ... Experience with IVR, voice bots, or contact center technologies. * Strong collaboration skills ...
Technical Lead
Pittsburgh, PA · Remote
$96K - $181K/yr
Perform code reviews and mentor engineers, raising the overall technical bar. * Apply SRE ... Experience with IVR, voice bots, or contact center technologies. * Strong collaboration skills ...
Technical Lead
Buffalo, NY · Remote
$96K - $181K/yr
Perform code reviews and mentor engineers, raising the overall technical bar. * Apply SRE ... Experience with IVR, voice bots, or contact center technologies. * Strong collaboration skills ...
Technical Lead
Buffalo, NY · Remote
$96K - $181K/yr
Perform code reviews and mentor engineers, raising the overall technical bar. * Apply SRE ... Experience with IVR, voice bots, or contact center technologies. * Strong collaboration skills ...
Responsible for design, staging, configuration, implementation and support of IVR/ACD scripts ... Comfort with Docker and infrastructure-as-code tools (Terraform, CloudFormation, etc.) * Experience ...
Responsible for design, staging, configuration, implementation and support of IVR/ACD scripts ... Comfort with Docker and infrastructure-as-code tools (Terraform, CloudFormation, etc.) * Experience ...
Ivr Coding information
What are the key skills and qualifications needed to thrive as an IVR (Interactive Voice Response) Coder, and why are they important?
To thrive as an IVR Coder, you need strong programming skills (commonly in languages like Java, VXML, or Python), a solid understanding of telephony systems, and experience in designing call flow logic. Familiarity with IVR platforms (such as Genesys, Avaya, or Cisco), APIs, and sometimes certifications in related technologies are typically required. Excellent problem-solving abilities, attention to detail, and effective communication skills help you collaborate with cross-functional teams and troubleshoot user experience issues. These competencies are essential for creating efficient, user-friendly IVR systems that enhance customer service and business operations.
What are some common challenges faced when developing and maintaining IVR (Interactive Voice Response) systems?
One of the main challenges in IVR coding is ensuring that the voice menus are intuitive and user-friendly, as complex or unclear navigation can frustrate callers and lead to dropped calls. IVR developers also need to address integration with various telephony platforms and back-end systems, which can involve troubleshooting compatibility or latency issues. Additionally, maintaining high accuracy in speech recognition, especially for diverse accents and background noise, requires continuous testing and refinement. Collaboration with UX designers, QA testers, and IT teams is essential to deliver a reliable and efficient IVR experience.
What is IVR coding?
IVR coding refers to the process of developing, programming, and maintaining Interactive Voice Response (IVR) systems. These systems allow callers to interact with a company's phone system through voice recognition or keypad inputs, automating tasks such as call routing, information retrieval, and customer support. IVR coders use specialized languages and tools to design call flows, integrate databases, and ensure that the system is user-friendly and efficient. The goal is to improve customer experience and streamline operations by automating routine interactions.
What is the difference between Ivr Coding vs Ivr Testing?
| Aspect | Ivr Coding | Ivr Testing |
|---|---|---|
| Required Skills | Programming, scripting, telephony systems knowledge | Testing procedures, troubleshooting, quality assurance |
| Certifications | Telecom or software development certifications | Quality assurance or testing certifications |
| Work Environment | Development teams, call centers, telecom companies | QA teams, testing labs, telecom environments |
| Industry Usage | Designing and coding IVR systems | Verifying and validating IVR functionality |
While Ivr Coding involves creating and programming IVR systems, Ivr Testing focuses on ensuring these systems work correctly through testing and validation. Both roles are essential in the IVR development lifecycle and often collaborate closely within telecom and software development environments.
More about Ivr Coding jobs
What cities are hiring for Ivr Coding jobs? Cities with the most Ivr Coding job openings:
What states have the most Ivr Coding jobs? States with the most job openings for Ivr Coding jobs include:
What job categories do people searching Ivr Coding jobs look for? The top searched job categories for Ivr Coding jobs are:
Contractor
Posted 12 days ago
Job description
**Please strictly adhere to the following resume naming convention:
ALL CAPS, NO SPACES B/T UNDERSCORES
PTN_US_GBAMSREQID_CandidateBeelineID
i.e. PTN_US_9999999_SKIPJOHNSON0413
MSP Owner: Andres Villegas
Location: 3275 Bennett Creek Avenue, Frederick, MD 21701. 100% onsite.
Duration: 6 months
skill id: 10712883
Role Descriptions: Job Title Amazon Connect SpecialistJob SummaryWe are looking for an experienced Amazon Connect resource to set up and manage cloud telephony integrated with Salesforce Service Cloud Voice (SCV). This role will focus on configuring Amazon Connect| designing call flows| and supporting voice features to deliver a seamless contact center experience.Key ResponsibilitiesConfigure and manage Amazon Connect instances and telephony componentsSet up inboundoutbound calling| phone numbers| queues| routing profiles| and agent settingsDesign and maintain contact flows IVR| including menus| call routing| callbacks| and hold logicConfigure call recording| monitoring| and reportingTroubleshoot call flow| routing| and telephony issuesCollaborate with Salesforce| IT| and business teams to support voice requirementsRequired Skills ExperienceHands on experience with Amazon Connect configurationStrong knowledge of contact flows| IVR| and call routingUnderstanding of contact center and telephony concepts (ACD| IVR| CTI)Familiarity with AWS IAM and Lambda (preferred)Qualifications35 years of experience in contact center or telephony solutions2 years of Amazon Connect experience| AWS or Salesforce certifications are a plus.
Essential Skills: Job Title Amazon Connect SpecialistJob SummaryWe are looking for an experienced Amazon Connect resource to set up and manage cloud telephony integrated with Salesforce Service Cloud Voice (SCV). This role will focus on configuring Amazon Connect| designing call flows| and supporting voice features to deliver a seamless contact center experience.Key ResponsibilitiesConfigure and manage Amazon Connect instances and telephony componentsSet up inboundoutbound calling| phone numbers| queues| routing profiles| and agent settingsDesign and maintain contact flows IVR| including menus| call routing| callbacks| and hold logicConfigure call recording| monitoring| and reportingTroubleshoot call flow| routing| and telephony issuesCollaborate with Salesforce| IT| and business teams to support voice requirementsRequired Skills ExperienceHands on experience with Amazon Connect configurationStrong knowledge of contact flows| IVR| and call routingUnderstanding of contact center and telephony concepts (ACD| IVR| CTI)Familiarity with AWS IAM and Lambda (preferred)Qualifications35 years of experience in contact center or telephony solutions2 years of Amazon Connect experience| AWS or Salesforce certifications are a plus.
Skills: Salesforce
Experience Required: 8-10
• Top 3 Required Skills:
1. Amazon Connect Configuration & Administration
2. Contact Flows / IVR Design and Call Routing
3. Contact Center & Telephony Concepts (ACD, IVR, CTI)
• Top 3 Preferred Skills:
1. Salesforce Service Cloud Voice (SCV) Integration
2. AWS Services (IAM, Lambda - preferred)
3. Call Monitoring, Recording, and Reporting Configuration
• Education Requirements: Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field
• Years of Experience: 3-5+ years in contact center or telephony solutions (With 2+ years of hands on Amazon Connect experience), Project Code :
ALL CAPS, NO SPACES B/T UNDERSCORES
PTN_US_GBAMSREQID_CandidateBeelineID
i.e. PTN_US_9999999_SKIPJOHNSON0413
MSP Owner: Andres Villegas
Location: 3275 Bennett Creek Avenue, Frederick, MD 21701. 100% onsite.
Duration: 6 months
skill id: 10712883
Role Descriptions: Job Title Amazon Connect SpecialistJob SummaryWe are looking for an experienced Amazon Connect resource to set up and manage cloud telephony integrated with Salesforce Service Cloud Voice (SCV). This role will focus on configuring Amazon Connect| designing call flows| and supporting voice features to deliver a seamless contact center experience.Key ResponsibilitiesConfigure and manage Amazon Connect instances and telephony componentsSet up inboundoutbound calling| phone numbers| queues| routing profiles| and agent settingsDesign and maintain contact flows IVR| including menus| call routing| callbacks| and hold logicConfigure call recording| monitoring| and reportingTroubleshoot call flow| routing| and telephony issuesCollaborate with Salesforce| IT| and business teams to support voice requirementsRequired Skills ExperienceHands on experience with Amazon Connect configurationStrong knowledge of contact flows| IVR| and call routingUnderstanding of contact center and telephony concepts (ACD| IVR| CTI)Familiarity with AWS IAM and Lambda (preferred)Qualifications35 years of experience in contact center or telephony solutions2 years of Amazon Connect experience| AWS or Salesforce certifications are a plus.
Essential Skills: Job Title Amazon Connect SpecialistJob SummaryWe are looking for an experienced Amazon Connect resource to set up and manage cloud telephony integrated with Salesforce Service Cloud Voice (SCV). This role will focus on configuring Amazon Connect| designing call flows| and supporting voice features to deliver a seamless contact center experience.Key ResponsibilitiesConfigure and manage Amazon Connect instances and telephony componentsSet up inboundoutbound calling| phone numbers| queues| routing profiles| and agent settingsDesign and maintain contact flows IVR| including menus| call routing| callbacks| and hold logicConfigure call recording| monitoring| and reportingTroubleshoot call flow| routing| and telephony issuesCollaborate with Salesforce| IT| and business teams to support voice requirementsRequired Skills ExperienceHands on experience with Amazon Connect configurationStrong knowledge of contact flows| IVR| and call routingUnderstanding of contact center and telephony concepts (ACD| IVR| CTI)Familiarity with AWS IAM and Lambda (preferred)Qualifications35 years of experience in contact center or telephony solutions2 years of Amazon Connect experience| AWS or Salesforce certifications are a plus.
Skills: Salesforce
Experience Required: 8-10
• Top 3 Required Skills:
1. Amazon Connect Configuration & Administration
2. Contact Flows / IVR Design and Call Routing
3. Contact Center & Telephony Concepts (ACD, IVR, CTI)
• Top 3 Preferred Skills:
1. Salesforce Service Cloud Voice (SCV) Integration
2. AWS Services (IAM, Lambda - preferred)
3. Call Monitoring, Recording, and Reporting Configuration
• Education Requirements: Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field
• Years of Experience: 3-5+ years in contact center or telephony solutions (With 2+ years of hands on Amazon Connect experience), Project Code :
About Real Soft
Sourced by ZipRecruiter
Industry
It services
Company size
501 - 1,000 Employees
Headquarters location
Monmouth Junction, NJ, US
Year founded
1991