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Ivr Coding Jobs (NOW HIRING)

Keybank

Technical Lead

Buffalo, NY · Remote

$96K - $181K/yr

Perform code reviews and mentor engineers, raising the overall technical bar. * Apply SRE ... Experience with IVR, voice bots, or contact center technologies. * Strong collaboration skills ...

Keybank

Technical Lead

Albany, NY · Remote

$96K - $181K/yr

Perform code reviews and mentor engineers, raising the overall technical bar. * Apply SRE ... Experience with IVR, voice bots, or contact center technologies. * Strong collaboration skills ...

KeyBank

Technical Lead

$96K - $181K/yr

Perform code reviews and mentor engineers, raising the overall technical bar. * Apply SRE ... Experience with IVR, voice bots, or contact center technologies. * Strong collaboration skills ...

CEDENT

Contact Center Solution Architect

Chicago, IL · Remote

$65 - $85.50/hr

Lead design solutions/solution blue prints, artifacts/ hands on code involving Conversational AI , IVR systems , chatbot/web chat solutions , and cloud-native web applications . * Collaborate with ...

Keybank

Technical Lead

Atlanta, GA · Remote

$96K - $181K/yr

Perform code reviews and mentor engineers, raising the overall technical bar. * Apply SRE ... Experience with IVR, voice bots, or contact center technologies. * Strong collaboration skills ...

Keybank

Technical Lead

Pittsburgh, PA · Remote

$96K - $181K/yr

Perform code reviews and mentor engineers, raising the overall technical bar. * Apply SRE ... Experience with IVR, voice bots, or contact center technologies. * Strong collaboration skills ...

Keybank

Technical Lead

Amherst, NY · Remote

$96K - $181K/yr

Perform code reviews and mentor engineers, raising the overall technical bar. * Apply SRE ... Experience with IVR, voice bots, or contact center technologies. * Strong collaboration skills ...

Keybank

Technical Lead

Columbus, OH · Remote

$96K - $181K/yr

Perform code reviews and mentor engineers, raising the overall technical bar. * Apply SRE ... Experience with IVR, voice bots, or contact center technologies. * Strong collaboration skills ...

Capgemini

NICE CXone Developer Lead

Cincinnati, OH · On-site

IVR / Studio call flows, Omnichannel workflows. CRM‑embedded agent experiences • Define and ... code/configuration reviews to ensure quality, maintainability, and security • Coach and mentor ...

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Ivr Coding information

Are IR techs in demand?

IR (Infrared) technicians, often involved in installing and maintaining infrared systems, are in demand in industries such as security, surveillance, and telecommunications. Their skills in troubleshooting and working with specialized equipment make them valuable as technology adoption grows, especially in security and remote sensing applications.

Will a medical coder be replaced by AI?

Medical coders perform tasks that require understanding complex medical terminology and documentation, which AI can assist with but not fully replace. AI tools are increasingly used to automate routine coding, but human oversight remains essential for accuracy and compliance in medical coding roles.

What are some common challenges faced when developing and maintaining IVR (Interactive Voice Response) systems?

One of the main challenges in IVR coding is ensuring that the voice menus are intuitive and user-friendly, as complex or unclear navigation can frustrate callers and lead to dropped calls. IVR developers also need to address integration with various telephony platforms and back-end systems, which can involve troubleshooting compatibility or latency issues. Additionally, maintaining high accuracy in speech recognition, especially for diverse accents and background noise, requires continuous testing and refinement. Collaboration with UX designers, QA testers, and IT teams is essential to deliver a reliable and efficient IVR experience.

What is IVR coding?

IVR coding refers to the process of developing, programming, and maintaining Interactive Voice Response (IVR) systems. These systems allow callers to interact with a company's phone system through voice recognition or keypad inputs, automating tasks such as call routing, information retrieval, and customer support. IVR coders use specialized languages and tools to design call flows, integrate databases, and ensure that the system is user-friendly and efficient. The goal is to improve customer experience and streamline operations by automating routine interactions.

What is the difference between Ivr Coding vs Ivr Testing?

AspectIvr CodingIvr Testing
Required SkillsProgramming, scripting, telephony systems knowledgeTesting procedures, troubleshooting, quality assurance
CertificationsTelecom or software development certificationsQuality assurance or testing certifications
Work EnvironmentDevelopment teams, call centers, telecom companiesQA teams, testing labs, telecom environments
Industry UsageDesigning and coding IVR systemsVerifying and validating IVR functionality

While Ivr Coding involves creating and programming IVR systems, Ivr Testing focuses on ensuring these systems work correctly through testing and validation. Both roles are essential in the IVR development lifecycle and often collaborate closely within telecom and software development environments.

What pays more, CCS or CPC?

In the context of IVR coding, CCS (Certified Coding Specialist) and CPC (Certified Professional Coder) are certifications rather than job roles, but generally, CPC-certified professionals tend to have higher earning potential due to broader healthcare coding opportunities. IVR coding jobs typically focus on telephony and automation, where pay depends more on experience and technical skills than on these certifications. Therefore, for coding roles related to IVR systems, salary differences are minimal and depend more on the specific employer and location.

What are the key skills and qualifications needed to thrive as an IVR (Interactive Voice Response) Coder, and why are they important?

To thrive as an IVR Coder, you need strong programming skills (commonly in languages like Java, VXML, or Python), a solid understanding of telephony systems, and experience in designing call flow logic. Familiarity with IVR platforms (such as Genesys, Avaya, or Cisco), APIs, and sometimes certifications in related technologies are typically required. Excellent problem-solving abilities, attention to detail, and effective communication skills help you collaborate with cross-functional teams and troubleshoot user experience issues. These competencies are essential for creating efficient, user-friendly IVR systems that enhance customer service and business operations.

What is an IVR coder?

An IVR coder is a professional who designs, develops, and maintains Interactive Voice Response (IVR) systems that automate phone interactions. They typically work with telephony platforms, scripting languages, and tools like VoiceXML or VXML to create user-friendly voice menus and ensure system functionality.
What cities are hiring for Ivr Coding jobs? Cities with the most Ivr Coding job openings:
What states have the most Ivr Coding jobs? States with the most job openings for Ivr Coding jobs include:
What job categories do people searching Ivr Coding jobs look for? The top searched job categories for Ivr Coding jobs are:
Ivr Coding jobs near you
Infographic showing various Ivr Coding job openings in the United States as of July 2026, with employment types broken down into 50% Full Time, and 50% Contract. Highlights an 100% In-person job distribution.
Contact Center Platform Engineer (Genesys)

Contact Center Platform Engineer (Genesys)

Caresoft Inc.

Newark, NJ • On-site

$48 - $50/hr

Contractor

Re-posted 8 days ago

Job description

Job Title: Contact Center Platform Engineer (Genesys)
Role: Senior Developer/Software Engineer (Genesys)
Location: Newark, NJ
Technical Skills Required: Genesys Cloud, AWS Lex, Lambda, NodeJS/ Python

Experience Required:
5+ years of hands-on experience in coding/development in Contact Center platform (Routing/Reporting Call flows, IVR, Conversational AI, ChatBots, Call Recording, WFM etc)
2+ years of experience in Cloud enablement of Contact Center Solutions, especially in migrating from On-prem to CCaaS Cloud solution.
Experience in AWS Lex & Lambda for development of ChatBot
4+ years of IVR Applications and Advanced Speech Recognition engines (ASRs), and hands on development and deployment experience
4+ years of writing code in common programming languages such as NodeJS, Java, .Net, Python
Experience using CICD tools such as BitBucket, Jenkins, AWS Code Pipeline etc
Experience integrating with CRM apps including SalesForce and ServiceNow is a plus
Experience with Genesys-Pure-Cloud or Genesys Engage, hands on implementation, Configuration, deployments to production and support is a plus.
Agile knowledge with SAFe or NWOW framework is preferred
Experience involving digital transformation activities in large organization is a plus
Bachelor’s in Computer Science or related fields

Roles & Responsibilities:
Design, Configure, Develop, and Support Conversational IVR’s, & Chatbots leveraging Genesys Cloud Architect tool and Amazon Lex & Lambda.
Lead implementation of API / Web Service integrations to back-end systems (REST, Json, and SQL database)
Using agile methodologies, partner with product owners to understand business needs, gather requirements, and develop solutions to deliver the desired customer experience.
Lead implementation of Inbound & Outbound solutions, QM recording, WFM, Omni-Channel, Analytics, Customer Journeys, and Reporting
Support and maintain existing Avaya Telephony and Contact Center solutions, and demonstrate complex problem-solving skills