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Ivr Coding Jobs in California (NOW HIRING)

Geico

Staff Engineer - IVR

Palo Alto, CA · On-site

$115K - $230K/yr

Our focus is on enhancing self-service rates across all communication channels, from voice (IVR) to ... Experience with continuous delivery and infrastructure as code * Experience in leveraging ...

GEICO

Staff Engineer - IVR

Palo Alto, CA · On-site

$115K - $230K/yr

Our focus is on enhancing self-service rates across all communication channels, from voice (IVR) to ... Experience with continuous delivery and infrastructure as code * Experience in leveraging ...

Netcombase

Senior QA Engineer

South San Francisco, CA · On-site

Perform manual functional, exploratory, regression, and integration testing for IVR, telephony, CTI ... Promote best practices in coded test frameworks, participate in code reviews, and manage test ...

New

INFOSYS NOVA HOLDINGS LLC

Technical Lead

San Diego, CA · On-site

$85K - $110K/yr

ACD, IVR, WFM, QM, Analytics, Digital Channels. · Liaison with client, provide consulting for cloud migration and CX transformation. · Implement best practices for code quality and maintainability ...

PTP

DevOps Engineer - REMOTE

CA · On-site +1

Code repository and change management systems Desired Experience * GitLab, Jenkins, Groovy and Tomcat * Genesys Voice Platform (GVP) * Speech enabled IVR applications * Java programming Salary is DOE ...

TMS

Salesforce Architect (Genesys Cloud CX)

Menlo Park, CA · On-site

$81.25 - $100.75/hr

... code reviews, and security assessments. •      Drive enterprise application ... Have you integrated Genesys IVR workflows with Salesforce Service Cloud to automate features like ...

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Ivr Coding information

Are IR techs in demand?

IR (Infrared) technicians, often involved in installing and maintaining infrared systems, are in demand in industries such as security, surveillance, and telecommunications. Their skills in troubleshooting and working with specialized equipment make them valuable as technology adoption grows, especially in security and remote sensing applications.

Will a medical coder be replaced by AI?

Medical coders perform tasks that require understanding complex medical terminology and documentation, which AI can assist with but not fully replace. AI tools are increasingly used to automate routine coding, but human oversight remains essential for accuracy and compliance in medical coding roles.

What are some common challenges faced when developing and maintaining IVR (Interactive Voice Response) systems?

One of the main challenges in IVR coding is ensuring that the voice menus are intuitive and user-friendly, as complex or unclear navigation can frustrate callers and lead to dropped calls. IVR developers also need to address integration with various telephony platforms and back-end systems, which can involve troubleshooting compatibility or latency issues. Additionally, maintaining high accuracy in speech recognition, especially for diverse accents and background noise, requires continuous testing and refinement. Collaboration with UX designers, QA testers, and IT teams is essential to deliver a reliable and efficient IVR experience.

What is IVR coding?

IVR coding refers to the process of developing, programming, and maintaining Interactive Voice Response (IVR) systems. These systems allow callers to interact with a company's phone system through voice recognition or keypad inputs, automating tasks such as call routing, information retrieval, and customer support. IVR coders use specialized languages and tools to design call flows, integrate databases, and ensure that the system is user-friendly and efficient. The goal is to improve customer experience and streamline operations by automating routine interactions.

What is the difference between Ivr Coding vs Ivr Testing?

AspectIvr CodingIvr Testing
Required SkillsProgramming, scripting, telephony systems knowledgeTesting procedures, troubleshooting, quality assurance
CertificationsTelecom or software development certificationsQuality assurance or testing certifications
Work EnvironmentDevelopment teams, call centers, telecom companiesQA teams, testing labs, telecom environments
Industry UsageDesigning and coding IVR systemsVerifying and validating IVR functionality

While Ivr Coding involves creating and programming IVR systems, Ivr Testing focuses on ensuring these systems work correctly through testing and validation. Both roles are essential in the IVR development lifecycle and often collaborate closely within telecom and software development environments.

What pays more, CCS or CPC?

In the context of IVR coding, CCS (Certified Coding Specialist) and CPC (Certified Professional Coder) are certifications rather than job roles, but generally, CPC-certified professionals tend to have higher earning potential due to broader healthcare coding opportunities. IVR coding jobs typically focus on telephony and automation, where pay depends more on experience and technical skills than on these certifications. Therefore, for coding roles related to IVR systems, salary differences are minimal and depend more on the specific employer and location.

What are the key skills and qualifications needed to thrive as an IVR (Interactive Voice Response) Coder, and why are they important?

To thrive as an IVR Coder, you need strong programming skills (commonly in languages like Java, VXML, or Python), a solid understanding of telephony systems, and experience in designing call flow logic. Familiarity with IVR platforms (such as Genesys, Avaya, or Cisco), APIs, and sometimes certifications in related technologies are typically required. Excellent problem-solving abilities, attention to detail, and effective communication skills help you collaborate with cross-functional teams and troubleshoot user experience issues. These competencies are essential for creating efficient, user-friendly IVR systems that enhance customer service and business operations.

What is an IVR coder?

An IVR coder is a professional who designs, develops, and maintains Interactive Voice Response (IVR) systems that automate phone interactions. They typically work with telephony platforms, scripting languages, and tools like VoiceXML or VXML to create user-friendly voice menus and ensure system functionality.
What job categories do people searching Ivr Coding jobs in California look for? The top searched job categories for Ivr Coding jobs in California are:
What cities in California are hiring for Ivr Coding jobs? Cities in California with the most Ivr Coding job openings:
Ivr Coding jobs near you
Sr. Certified Coder, Cardiac/IVR Specialty

Sr. Certified Coder, Cardiac/IVR Specialty

Adventist Health

Roseville, CA

$23.75 - $31.75/hr

Other

Posted 23 days ago

Adventist Health rating

7.8

Company rating: 7.8 out of 10

Based on 242 frontline employees who took The Breakroom Quiz

132nd of 888 rated healthcare providers

Job description

Located in the metropolitan area of Sacramento, the Adventist Health corporate headquarters have been based in Roseville, California, for more than 40 years. In 2019, we unveiled our WELL-certified campus - a rejuvenating place for associates systemwide to collaborate, innovate and connect.
Whether virtual or on campus, Adventist Health Roseville and shared service teams have access to enjoy a welcoming space designed to promote well-being and inspire your best work.

Job Summary:

Serves as a subject matter expert in hospital and professional coding and interacts with other teams and departments across the organization such as patient financial services, revenue integrity (charge description master) team, provider teams and/or compliance on a routine basis. Performs coding for cardiac/IVR procedures and maintains required quality and productivity standards while remaining compliant with third party, state and federal regulations. Reviews and resolves medical necessity edits that may apply for any outpatient surgical encounters, applying hospital and professional modifiers to CPT codes, and processes any errors associated with the revenue cycle process. Assists in the design and implementation of workflow changes to reduce coding and billing errors. Reviews medical record documentation and accurately assigns appropriate ICD-10-CM diagnoses, CPT codes and modifiers as applicable for both the hospital and professional claim. Validates and processes any medical necessity edits (local or national coverage determinations) that may apply for hospital and professional coding. Monitors discharged not billed accounts, and as a team, ensures timely, compliant processing of outpatient and inpatient encounters through the hospital and professional revenue cycle. Codes and posts charges for inpatient and outpatient complex cardiac and interventional radiology procedures and diagnoses for the purpose of reimbursement, research, statistical data gathering, and compliance. Queries physicians when code assignments are not straightforward or documentation in the record is inadequate, ambiguous, or unclear for coding purposes. Maintains current knowledge of coding guidelines and reimbursement reporting requirements. Demonstrates a high degree of independence in performance of responsibilities, working effectively without direct supervision. Exhibits strong time management, problem solving and communication skills.

Job Requirements:

Education and Work Experience:

  • High School Education/GED or equivalent: Required
  • Two years' experience if certified interventional radiology cardiovascular coder (CIRCC); otherwise, ten years' experience: Required
  • Experience in an acute care setting: Preferred
  • Experience in cardiac and IVR coding: Required

Licenses/Certifications:

  • Certified Coding Specialist (CCS): Required
  • Certified Interventional Radiology Cardiovascular Coder (CIRCC) or earn certification within one year of hire: Required
  • CIRCC-AAPC: Required

Essential Functions:

  • Performs specialty acute cardiac/IVR coding functions.
  • Handles return for coding review and resolution.
  • Performs charge reviews and makes corrections as needed.
  • Communicates complex concepts in simple form to non-finance users to understand the appropriate use and limits of information provided.
  • Performs other job-related duties as assigned.

Organizational Requirements:

Adventist Health is committed to the safety and wellbeing of our associates and patients. Therefore, we require that all associates receive all required vaccinations as a condition of employment and annually thereafter, where applicable. Medical and religious exemptions may apply.
Adventist Health participates in E-Verify. Visit https://adventisthealth.org/careers/everify/ for more information about E-Verify. By choosing to apply, you acknowledge that you have accessed and read the E-Verify Participation and Right to Work notices and understand the contents therein.

Adventist Health is a faith-based, nonprofit, integrated health system serving more than 100 communities on the West Coast and Hawaii with over 440 sites of care, including 27 acute care facilities. Founded on Adventist heritage and values, Adventist Health provides care in hospitals, clinics, home care, and hospice agencies in both rural and urban communities. Our compassionate and talented team of more than 38,000 includes employees, physicians, Medical Staff, and volunteers driven in pursuit of one mission: living God's love by inspiring health, wholeness and hope.

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