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Ivr Coding Jobs Near Me

Keybank

Technical Lead

Columbus, OH · Remote

$96K - $181K/yr

Perform code reviews and mentor engineers, raising the overall technical bar. * Apply SRE ... Experience with IVR, voice bots, or contact center technologies. * Strong collaboration skills ...

TEKsystems

Development Manager

Columbus, OH · Hybrid

$50 - $65/hr

Establish and evolve coding standards, development best practices, and documentation * Lead ... Experience with IVR or Call Center technologies * Exposure to networking, telephony, or firewall ...

TEKsystems

Development Manager

Columbus, OH · Hybrid

$50 - $65/hr

Establish and evolve coding standards, development best practices, and documentation * Lead ... Experience with IVR or Call Center technologies * Exposure to networking, telephony, or firewall ...

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Ivr Coding jobs near you
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Genesys Tech Lead

Tata Consultancy Service Limited

Columbus, OH • On-site

$90K - $110K/yr

Full-time

Posted 29 days ago

Key responsibilities

  • Design, develop, and lead enterprise-scale contact center platforms using Genesys and Aspect (Alvaria) technologies.

  • Define standards for development, configuration, deployment, and coding best practices for contact center solutions.

  • Provide L3/L4 support for production issues, including root cause analysis, preventive remediation, and ensuring high availability.

Job description

Genesys Tech Lead
The Genesys & Aspect Technology Lead / Developer will play a critical role in designing, developing, and leading enterprise scale contact center platforms supporting high volume, mission critical banking operations. The role requires deep hands on expertise combined with leadership in a highly regulated, security first environment.
Key Responsibilities
Serve as Genesys & Aspect (Alvaria) SME for large-scale banking contact center platforms.
Lead solution design and architecture for IVR, ACD, routing, and omnichannel systems.
Participate in architecture review boards and change governance forums.
Define standards for development, configuration, deployment, and coding best practices.
Mentor onshore/offshore development and L3 support teams.
Genesys Platform Responsibilities
Design and develop solutions using:
Genesys Framework (Config Server, Stat Server, Message Server)
Genesys URS / Composer / IRD
Genesys Voice Platform (GVP)
SIP Server, T Server integrations
Develop complex call routing strategies, IVR flows, and business rules.
Optimize call flows for latency, scalability, and resiliency.
Aspect / Alvaria Platform Responsibilities
Lead development and configuration on:
Aspect ACD / Alvaria CX
IVR customization and call treatment logic
Workforce integrations (WFM/WFO scheduling, adherence integration)
Support coexistence or migration strategies between Genesys and Alvaria platforms.
Production Support & Stability
Provide L3/L4 support for mission critical production issues.
Perform root cause analysis (RCA) and preventive remediation.
Support operations, planned releases, and emergency fixes.
Ensure high availability, DR readiness, and capacity planning
Salary Range- $90,000-$110,000 a year
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