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Ivr Coding Jobs in New York (NOW HIRING)

JustPark

Lead Software Engineer

New York, NY

Terraform or equivalent Infrastructure as Code experience * Real-time systems (Pusher, WebSockets, or equivalent) * Twilio (SMS, Voice IVR) * Square Mobile Payments SDK * Bluetooth printer ...

JustPark

Lead Software Engineer

New York, NY · On-site

Terraform or equivalent Infrastructure as Code experience * Real-time systems (Pusher, WebSockets, or equivalent) * Twilio (SMS, Voice IVR) * Square Mobile Payments SDK * Bluetooth printer ...

JustPark

Lead Software Engineer

New York, NY · On-site

Terraform or equivalent Infrastructure as Code experience * Real-time systems (Pusher, WebSockets, or equivalent) * Twilio (SMS, Voice IVR) * Square Mobile Payments SDK * Bluetooth printer ...

Vapi

Solutions Engineer - NY

New York, NY · On-site

Customers want to understand how Vapi fits into real production workflows like IVR replacement ... You can write code well enough to build a working integration, read an API response, and debug ...

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Ivr Coding information

Are IR techs in demand?

IR (Infrared) technicians, often involved in installing and maintaining infrared systems, are in demand in industries such as security, surveillance, and telecommunications. Their skills in troubleshooting and working with specialized equipment make them valuable as technology adoption grows, especially in security and remote sensing applications.

Will a medical coder be replaced by AI?

Medical coders perform tasks that require understanding complex medical terminology and documentation, which AI can assist with but not fully replace. AI tools are increasingly used to automate routine coding, but human oversight remains essential for accuracy and compliance in medical coding roles.

What are some common challenges faced when developing and maintaining IVR (Interactive Voice Response) systems?

One of the main challenges in IVR coding is ensuring that the voice menus are intuitive and user-friendly, as complex or unclear navigation can frustrate callers and lead to dropped calls. IVR developers also need to address integration with various telephony platforms and back-end systems, which can involve troubleshooting compatibility or latency issues. Additionally, maintaining high accuracy in speech recognition, especially for diverse accents and background noise, requires continuous testing and refinement. Collaboration with UX designers, QA testers, and IT teams is essential to deliver a reliable and efficient IVR experience.

What is IVR coding?

IVR coding refers to the process of developing, programming, and maintaining Interactive Voice Response (IVR) systems. These systems allow callers to interact with a company's phone system through voice recognition or keypad inputs, automating tasks such as call routing, information retrieval, and customer support. IVR coders use specialized languages and tools to design call flows, integrate databases, and ensure that the system is user-friendly and efficient. The goal is to improve customer experience and streamline operations by automating routine interactions.

What is the difference between Ivr Coding vs Ivr Testing?

AspectIvr CodingIvr Testing
Required SkillsProgramming, scripting, telephony systems knowledgeTesting procedures, troubleshooting, quality assurance
CertificationsTelecom or software development certificationsQuality assurance or testing certifications
Work EnvironmentDevelopment teams, call centers, telecom companiesQA teams, testing labs, telecom environments
Industry UsageDesigning and coding IVR systemsVerifying and validating IVR functionality

While Ivr Coding involves creating and programming IVR systems, Ivr Testing focuses on ensuring these systems work correctly through testing and validation. Both roles are essential in the IVR development lifecycle and often collaborate closely within telecom and software development environments.

What pays more, CCS or CPC?

In the context of IVR coding, CCS (Certified Coding Specialist) and CPC (Certified Professional Coder) are certifications rather than job roles, but generally, CPC-certified professionals tend to have higher earning potential due to broader healthcare coding opportunities. IVR coding jobs typically focus on telephony and automation, where pay depends more on experience and technical skills than on these certifications. Therefore, for coding roles related to IVR systems, salary differences are minimal and depend more on the specific employer and location.

What are the key skills and qualifications needed to thrive as an IVR (Interactive Voice Response) Coder, and why are they important?

To thrive as an IVR Coder, you need strong programming skills (commonly in languages like Java, VXML, or Python), a solid understanding of telephony systems, and experience in designing call flow logic. Familiarity with IVR platforms (such as Genesys, Avaya, or Cisco), APIs, and sometimes certifications in related technologies are typically required. Excellent problem-solving abilities, attention to detail, and effective communication skills help you collaborate with cross-functional teams and troubleshoot user experience issues. These competencies are essential for creating efficient, user-friendly IVR systems that enhance customer service and business operations.

What is an IVR coder?

An IVR coder is a professional who designs, develops, and maintains Interactive Voice Response (IVR) systems that automate phone interactions. They typically work with telephony platforms, scripting languages, and tools like VoiceXML or VXML to create user-friendly voice menus and ensure system functionality.
What job categories do people searching Ivr Coding jobs in New York look for? The top searched job categories for Ivr Coding jobs in New York are:
What cities in New York are hiring for Ivr Coding jobs? Cities in New York with the most Ivr Coding job openings:
Ivr Coding jobs near you

IVR Application Developer

Everest Global Solutions

Manhattan, NY • On-site

Other

Posted 4 days ago

Job description

Role : AWS Telephony / IVR Application Developer
Location : New York, NY
Duration : 1 Year
Note: In person Client interview at New York, NY on 07th Aug 2026

Job Summary

We are seeking an experienced AWS Telephony / IVR Application Developer to design, develop, deploy, and support Amazon Connect–based IVR solutions. This role focuses on building and maintaining IVR contact flows and serverless services, implementing secure configuration and secrets management, and ensuring high quality through resilient design and validation of failure scenarios (e.g., timeouts, API failures, dependency degradation).

Key Responsibilities

Amazon Connect & IVR Development

  • Design, build, deploy, and version Amazon Connect Contact Flows.
  • Configure and maintain Amazon Connect resources including:
    • Queues
    • Routing profiles
    • Hours of operation
  • Develop and integrate Lex bots where applicable.
  • Validate IVR behavior during failure scenarios such as:
    • API errors and downstream failures
    • Timeouts and retries
    • Partial dependency outages
  • Implement safe fallback paths and customer-friendly error handling.

AWS Serverless Application Development

  • Develop and maintain AWS Lambda functions (Node.js or Python) supporting IVR workflows.
  • Build and maintain API endpoints consumed by IVR flows.
  • Implement robust:
    • Error handling
    • Retry strategies
    • Structured logging for troubleshooting
  • Design and utilize DynamoDB access patterns supporting IVR use cases (e.g., routing state, transfer points, lookup/stateful interactions).

Secure, Configurable Development

  • Build software that:
    • Reads configuration externally (not hard-coded)
    • Uses managed secrets (no embedded credentials)
    • Supports release promotion without code changes
  • Ensure no hard-coded:
    • Endpoints
    • Credentials
    • Environment identifiers

Deployment & Delivery Practices

  • Deploy application artifacts using standardized CI/CD pipelines (no manual console deployments).
  • Contribute to and follow a documented deployment runbook for consistent, repeatable releases across application components.
  • Participate in defect triage and resolution for issues introduced through delivered changes.
  • Collaborate with QA and stakeholders to ensure enhancements meet quality standards before promotion.

Required Skills & Experience

Core Technical Requirements

  • Hands-on experience with Amazon Connect, including:
    • Contact Flows
    • Queues, routing profiles, hours of operation
  • Strong AWS serverless development experience:
    • AWS Lambda (Node.js or Python)
    • API integration patterns supporting IVR flows
    • DynamoDB
  • Experience building telephony/IVR experiences, including failure-safe behavior and degraded-mode handling.
  • Experience with secure secrets and configuration management (e.g., AWS Secrets Manager and/or Parameter Store).

Experience delivering via CI/CD pipelines using standardized deployment patterns

Apply